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1 – 2 of 2Recommends that IT departments should give serious attention tobranding to establish a more positive image and to convert the ITdepartment from a corporate overhead into an…
Abstract
Recommends that IT departments should give serious attention to branding to establish a more positive image and to convert the IT department from a corporate overhead into an equitable asset.
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Elucidates the various factors in the process through which an ITdepartment transforms its orientation into one of business service.Identifies the six transitional stages that the…
Abstract
Elucidates the various factors in the process through which an IT department transforms its orientation into one of business service. Identifies the six transitional stages that the department will go through, together with seven independent factors critical to the transition to service excellence.
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