Ayesha Siddiqi and Virginia Bodolica
The learning outcomes of this study are as follows: use advanced frameworks and tools to convey complex ideas related to corporate social responsibility and ethics; apply relevant…
Abstract
Learning outcomes
The learning outcomes of this study are as follows: use advanced frameworks and tools to convey complex ideas related to corporate social responsibility and ethics; apply relevant concepts and theories of ethics and corporate governance to a practical situation while making decisions; demonstrate understanding of the importance of stakeholders when developing socially responsible thinking; and analyze ethical and legal conflicts that need to be considered by employees in situations of whistleblowing.
Case overview/synopsis
Sara Khan was a Pakistani-American who had moved to Dubai in the United Arab Emirates (UAE) in 2015 to pursue her Bachelor’s degree in accounting. After graduation, she started working for a baked products manufacturer, Dough Fresh, which was a business unit of Dubai-based Fresh Foods Co. Three years later, she enjoyed her work in the company that embraced strong ethical values and socially responsible practices. She was recently given the task of delivering a financial statements’, investment projections’ and cost-cutting presentation to the senior management of Dough Fresh. Her performance at completing this task was of critical importance for her obtaining the eagerly awaited promotion to the senior accountant position. One day, while Sara was looking through some files to update the financial statements’ records, she came across a deleted purchase order of poppy seeds that amounted to AED 680,000. While poppy seeds were widely used as ingredients in baked products in other countries, they were illegal in the UAE. After approaching her colleague from the purchasing department, she realized that the purchasing manager, who was the grandson of the chairman, was closely involved in the matter. Moreover, it appeared that poppy seeds were used unwashed, which triggered deleterious health consequences and made them highly dangerous to consume. As Sara spent more time researching about poppy seeds and whistleblowing laws in the UAE, she questioned whether she should divulge this information or keep it for herself. Making this decision was extremely challenging. Because the UAE laws regarding whistleblowing were not comprehensive and constantly evolving, she was not certain whether her identity and reputation would be protected in case she decided to blow the whistle. Even more, she worried immensely about the prospect of her colleagues losing their jobs if this information became public, as many of them needed the money to support their families back home and to finance expensive health-related treatments of their relatives. At the same time, she was also aware that if poppy seeds were consumed by people unknowingly, this could lead to serious and even fatal health consequences. All things considered, Sara was caught between deciding what was the right thing to do.
Complexity academic level
This case study can be used in a higher level undergraduate business course on Business Ethics and Corporate Social Responsibility.
Supplementary materials
Teaching notes are available for educators only.
Subject code
CSS 11: Strategy.
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Nicolina Taylor, Esther L. Jean and Wayne S. Crawford
Occupational stress is common in the workplace and leads to various negative outcomes such as burnout, turnover, and medical problems. Although occupational stress is associated…
Abstract
Occupational stress is common in the workplace and leads to various negative outcomes such as burnout, turnover, and medical problems. Although occupational stress is associated with negative connotations, it also can foster workplace resiliency. Workplace resiliency involves the ability to recover quickly in the face of adversity. Emotionally laborious jobs, or jobs in which employees must modify, manage, or regulate their emotions as part of their work role, are inherently stressful. Thus, such jobs, while stress-inducing, may also offer employees opportunities to become more resilient at work. Currently, display rules, rules encouraging the suppression and expression of certain emotions, dictate workplace emotions and thus, interactions. Ultimately, display rule adherence makes it difficult for employees engaging in emotional labor to build resilience. In this chapter, the authors detail how and when emotional labor encounters lead to episodic and prolonged workplace resilience. Specifically, the authors outline instances in which employees engaging in emotional labor can create and sustain workplace resiliency by not deploying an acting strategy and instead, breaking character. The authors further discuss individual and organizational factors that may impact this process as well such as personality and organizational culture that serve as potential boundary conditions to workplace resilience capacity. The authors conclude with implications for both researchers and practitioners.
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Muhammad Aamir Shafique Khan, Du Jianguo, Shuai Jin, Munazza Saeed and Adeel Khalid
Using the conservation of resources (COR) theory, the present study aims to examine the role of participative leadership in frontline service employees (FLEs)’ service recovery…
Abstract
Purpose
Using the conservation of resources (COR) theory, the present study aims to examine the role of participative leadership in frontline service employees (FLEs)’ service recovery performance. The present study also tests FLEs’ role breadth self-efficacy (RBSE) as a theoretically relevant mediator and FLE trait mindfulness as an important moderator.
Design/methodology/approach
Data were collected using time-lagged (three rounds, two weeks apart) from two sources (193 FLEs and 772 customers, who experienced a service failure). Structural equation modeling (Mplus, 8.6) was employed to analyze the data.
Findings
The results revealed that participative leadership was positively associated with FLEs service recovery performance, both directly and indirectly, via RBSE. The results also showed that FLE trait mindfulness moderated the link of participative leadership with RBSE and the indirect association of participative leadership with service recovery performance, via RBSE.
Practical implications
This study suggests that organizational leaders who exhibit participative leadership behavior are valuable for organizations. By demonstrating such behaviors, they boost FLEs' RBSE, which in turn improves their service recovery performance.
Originality/value
The present work makes important contributions to the literature on service recovery performance by foregrounding two important yet overlooked antecedents (participative leadership and RBSE) of FLE service recovery performance. The present work also contributes to the nascent literature on the antecedents and outcomes of RBSE in service contexts.
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Elaheh Heydari, Mojtaba Rezaei, Marco Pironti and Federico Chmet
Despite the undoubted role of family firms in the economy, some main factors challenge their attempts for business internationalisation. These drivers are varied from…
Abstract
Despite the undoubted role of family firms in the economy, some main factors challenge their attempts for business internationalisation. These drivers are varied from organisational and environmental to individual attributes. This study tries to recognise and explore the impacts of the personality traits of managers, founders, and owners of family firms in their business internationalisation. The study used a questionnaire to collect data from a sample of 204 managers, founders, and owners of small- and medium-sized family firms to consider the relationship between personality traits: conscientiousness, openness, extroversion, neuroticism and agreeableness, and business internationalisation (BI). The hypotheses were analysed through structural equation modelling (SEM) using Lisrel. The results suggest different impacts of personality traits on facilitating the internationalisation process. According to the finding, extroversion and openness have a significant positive and agreeableness and conscientiousness have positive, less significant impacts on the tendency towards business internationalisation. Moreover, neuroticism impacts negatively significantly. Therefore, managers, founders, and owners of small- and medium-sized family firms who are extrovert, open, and non-neuroticism (tranquil) are more encaustic to making strategic decisions for extending their business to international markets.
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Syed Sohaib Zafar, Aurang Zaib, Farhan Ali, Fuad S. Alduais, Afrah Al Bossly and Anwar Saeed
The modern day has seen an increase in the prevalence of the improvement of high-performance thermal systems for the enhancement of heat transmission. Numerous studies and…
Abstract
Purpose
The modern day has seen an increase in the prevalence of the improvement of high-performance thermal systems for the enhancement of heat transmission. Numerous studies and research projects have been carried out to acquire an understanding of heat transport performance for their functional application to heat conveyance augmentation. The idea of this study is to inspect the entropy production in Darcy-Forchheimer Ree-Eyring nanofluid containing bioconvection flow toward a stretching surface is the topic of discussion in this paper. It is also important to take into account the influence of gravitational forces, double stratification, heat source–sink and thermal radiation. In light of the second rule of thermodynamics, a model of the generation of total entropy is presented.
Design/methodology/approach
Incorporating boundary layer assumptions allows one to derive the governing system of partial differential equations. The dimensional flow model is transformed into a non-dimensional representation by applying the appropriate transformations. To deal with dimensionless flow expressions, the built-in shooting method and the BVP4c code in the Matlab software are used. Graphical analysis is performed on the data to investigate the variation in velocity, temperature, concentration, motile microorganisms, Bejan number and entropy production concerning the involved parameters.
Findings
The authors have analytically assessed the impact of Darcy Forchheimer's flow of nanofluid due to a spinning disc with slip conditions and microorganisms. The modeled equations are reset into the non-dimensional form of ordinary differential equations. Which are further solved through the BVP4c approach. The results are presented in the form of tables and figures for velocity, mass, energy and motile microbe profiles. The key conclusions are: The rate of skin friction incessantly reduces with the variation of the Weissenberg number, porosity parameter and Forchheimer number. The rising values of the Prandtl number reduce the energy transmission rate while accelerating the mass transfer rate. Similarly, the effect of Nb (Brownian motion) enhances the energy and mass transfer rates. The rate of augments with the flourishing values of bioconvection Lewis and Peclet number. The factor of concentration of microorganisms is reported to have a diminishing effect on the profile. The velocity, energy and entropy generation enhance with the rising values of the Weissenberg number.
Originality/value
According to the findings of the study, a slip flow of Ree-Eyring nanofluid was observed in the presence of entropy production and heat sources/sinks. There are features when the implementations of Darcy–Forchheimer come into play. In addition to that, double stratification with chemical reaction characteristics is presented as a new feature. The flow was caused by the stretching sheet. It has been brought to people's attention that although there are some investigations accessible on the flow of Ree-Eyring nanofluid with double stratification, they are not presented. This research draws attention to a previously unexplored topic and demonstrates a successful attempt to construct a model with distinctive characteristics.
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Nhat Tan Pham, Charbel Jose Chiappetta Jabbour, Muhammad Usman, Moazzam Ali and Hoang-Long Phan
Drawing on the conservation of resources theory, this study aims to apply a mixed-method to enrich the literature by investigating interrelationships among training, environmental…
Abstract
Purpose
Drawing on the conservation of resources theory, this study aims to apply a mixed-method to enrich the literature by investigating interrelationships among training, environmental triggers (environmental knowledge, awareness and concern) and employees' intention to carry out environmental activities.
Design/methodology/approach
This research applied a mixed-method carried out in Vietnam. By using the time-lagged data, Study 1 (quantitative research) was employed to test hypotheses. With Study 2 (qualitative research), four in-depth interviews were conducted to gain insight into a few unexpected findings from Study 1.
Findings
Study 1 indicates that environmental training is critical to directly boost not only the three environmental triggers but also employees' intention to engage in environmental activities. The findings further point out that environmental concern and awareness mediate the relationship between environmental training and employees' intention to engage in environmental activities. Unexpectedly, connections from environmental concern and awareness to employees' intentions were not moderated by environmental knowledge. The findings of Study 2 shed light on the role of environmental knowledge.
Originality/value
Based on the conservation of resources and social exchange theories, the research contributes to the existing literature by providing a better understanding of how environmental training stimulates employees' intention to implement environmental activities. The findings may be helpful for managers to encourage employees to contribute to organizations' green objectives.
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Sirisha Deepthi Sornapudi, Meenu Srivastava, Srinivas Manchikatla, Samuel Thavaraj H. and Senthil Kumar B.
Natural extracts produced with Annona squamosa and Moringa oleifera leaves through the methanol-based solvent were coated on 100% cotton and 80%:20% polyester/cotton blends to…
Abstract
Purpose
Natural extracts produced with Annona squamosa and Moringa oleifera leaves through the methanol-based solvent were coated on 100% cotton and 80%:20% polyester/cotton blends to improve the functional properties such as antimicrobial activity, wicking, stiffness and crease recovery of the fabric using an eco-friendly 1,2,3,4-butane tetracarboxylic acid (BTCA) crosslinking agent.
Design/methodology/approach
In this study, 100% cotton and 80:20% Polyester/Cotton fabrics with surface densities of 113.5 g/m2 and 101 g/m2 were treated BTCA. Eight different samples were produced by padding through the natural extracts. The FTIR investigation was performed on all the fabric samples. These coated fabrics were studied for their antimicrobial activity, wicking, stiffness and crease recovery properties.
Findings
It was found that the BTCA cross-linked fabrics showed higher antimicrobial activity against gram-positive and gram-negative bacteria. Similarly, the percentage crease recovery angle was higher for the Annona squamosa coated sample than for Moringa Oleifera leaf extract in both cotton and polyester cotton blend samples. Furthermore, no significant variation in stiffness values was discovered between the control samples of cotton and polyester cotton blend and its treatment one. It was interesting to note that treating the fabrics with cross-linker showed improved vertical wicking properties, which were closer to control fabric values. The study confirms that crosslinking the fabrics with BTCA has improved the functional properties of the fabrics. The zone of inhibition values of BTCA cross-linked moringa methanolic leaves extract coated cotton and polyester cotton blend were 6 to 6.5 cm, which was more than 50% higher than non-BTCA cross-linked fabric, and BTCA cross-linker has improved the vertical wicking properties.
Research limitations/implications
The outcome of this study will help to gain a better understanding of BTCA cross-linkers for improving the functional coating on textile substrates.
Originality/value
This study was conducted to improve the natural extract coating on textile material with eco-friendly aspects, enhancing the commercial utility of these finished fabrics
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R. Obiała, B.H.V. Topping, G.M. Seed and D.E.R. Clark
This paper describes how non‐orthogonal geometric models may be transformed into orthogonal polyhedral models. The main purpose of the transformation is to obtain a geometric…
Abstract
Purpose
This paper describes how non‐orthogonal geometric models may be transformed into orthogonal polyhedral models. The main purpose of the transformation is to obtain a geometric model that is easy to describe and further modify without loss of topological information from the original model.
Design/methodology/approach
The transformation method presented in this paper is based on fuzzy logic (FL). The idea of using FL for this type of transformation was first described by Takahashi and Shimizu. This paper describes both philosophy and techniques behind the transformation method as well as its application to some example 2D and 3D models. The problem in this paper is to define a transformation technique that will change a non‐orthogonal model into a similar orthogonal model. The orthogonal model is unknown at the start of the transformation and will only be specified once the transformation is complete. The model has to satisfy certain conditions, i.e. it should be orthogonal.
Findings
The group of non‐orthogonal models that contain triangular faces such as tetrahedra or pyramids cannot be successfully recognized using this method. This algorithm fails to transform these types of problem because to do so requires modification of the structure of the model. It appears that only when the edges are divided into pieces and the sharp angles are smoothed then the method can be successfully applied. Even though the method cannot be applied to all geometric models many successful examples for 2D and 3D transformation are presented. Orthogonal models with the same topology, which make them easier to describe, are obtained.
Originality/value
This transformation makes it possible to apply simple algorithms to orthogonal models enabling the solution of complex problems usually requiring non‐orthogonal models and more complex algorithms.
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Yong Li, Yanjun Huang and Xing Xu
Sensorless interior permanent magnet in-wheel motor (IPMIWM), as an exemplar of modular automation system, has attracted considerable interests in recent years. This paper aims to…
Abstract
Purpose
Sensorless interior permanent magnet in-wheel motor (IPMIWM), as an exemplar of modular automation system, has attracted considerable interests in recent years. This paper aims to investigate a novel hybrid control approach for the sensorless IPMIWM from a cyber-physical systems (CPS) perspective.
Design/methodology/approach
The control approach is presented based on the hybrid dynamical theory. In the standstill-low (S-L) speed, the rotor position/speed signal is estimated by the method of the high frequency (HF) voltage signal injection. The least square support vector machine (LS-SVM) is used to acquire the rotor position/speed signal in medium-high (M-H) speed operation. Hybrid automata model of the IPMIWM is established due to its hybrid dynamic characteristics in wide speed range. A hybrid state observer (HSO), including a discrete state observer (DSO) and a continuous state observer (CSO), is designed for rotor position/speed estimation of the IPMIWM.
Findings
The hardware-in-the-loop testing based on dSPACE is carried out on the test bench. Experimental investigations demonstrate the hybrid control approach can not only identify the rotor position/speed signal with a certain load but also be able to reject the load disturbance. The reliability and the effectiveness of the proposed hybrid control approach were verified.
Originality/value
The proposed hybrid control approach for the sensorless IPMIWM promotes the deep combination and coordination of sensorless IPMIWM drive system. It also theoretically supports and extends the development of the hybrid control of the highly integrated modular automation system.
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Gives a bibliographical review of the finite element meshing and remeshing from the theoretical as well as practical points of view. Topics such as adaptive techniques for meshing…
Abstract
Gives a bibliographical review of the finite element meshing and remeshing from the theoretical as well as practical points of view. Topics such as adaptive techniques for meshing and remeshing, parallel processing in the finite element modelling, etc. are also included. The bibliography at the end of this paper contains 1,727 references to papers, conference proceedings and theses/dissertations dealing with presented subjects that were published between 1990 and 2001.