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Article
Publication date: 1 September 1998

Fredrik Ljungberg

121

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Information Technology & People, vol. 11 no. 3
Type: Research Article
ISSN: 0959-3845

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731

Abstract

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Information Technology & People, vol. 11 no. 4
Type: Research Article
ISSN: 0959-3845

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Article
Publication date: 1 December 2003

Jonas Hansson, Fredrik Backlund and Liselott Lycke

Quality management, by means of total quality management (TQM), is considered to foster organisational performance characterised by competitiveness and long‐term profitability…

4389

Abstract

Quality management, by means of total quality management (TQM), is considered to foster organisational performance characterised by competitiveness and long‐term profitability. Since the benefits of quality management cannot be achieved without the sustained performance of equipment affecting product quality, maintenance management has become important. This has led to the development of maintenance methodologies, such as total productive maintenance (TPM) and reliability centred maintenance (RCM). TQM, TPM and RCM implementation have, however, often failed or been poorly executed. This has affected organisations' performance and ultimately survival in a competitive environment. This paper includes a comparative study of literature on TQM, TPM and RCM implementation, focusing on organisational change. The study found several common categories of activities when implementing TQM and the maintenance methodologies. These categories can be considered crucial to obtain management and employee commitment. Case studies on TQM, TPM and RCM implementation are used to validate the categories identified, and to yield recommendations on the handling of activities within these.

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International Journal of Quality & Reliability Management, vol. 20 no. 9
Type: Research Article
ISSN: 0265-671X

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Available. Open Access. Open Access
Article
Publication date: 30 May 2024

Johan Magnusson, Fredrik Carlsson, Marcus Matteby, Pamela Ndanu Kisembo and Daiva Brazauskaite

The purpose of this study is to explore the impact of deviant workplace behavior on digital transformation in the public sector. This contributes to the current literature on…

755

Abstract

Purpose

The purpose of this study is to explore the impact of deviant workplace behavior on digital transformation in the public sector. This contributes to the current literature on public sector digital transformation as well as to that of deviant workplace behavior in public sector contexts.

Design/methodology/approach

The authors conduct a qualitative case study of a digital transformation initiative in a Swedish municipality.

Findings

The authors identify three types of institutional drift related to digital transformation, i.e. decelerating digital transformation, maintaining infrastructural stability and accelerating digital transformation. The authors categorize mediators for said drift and theorize on the role of deviant workplace behavior as a strategic driver for digital transformation in public sector organizations.

Research limitations/implications

With the study being a qualitative case study, it is limited in terms of generalizability and transferability. Through this study, the authors sensitize the notion of digital transformation and show how deviant behavior results in strategic polyphony. Future studies are informed through offering a new perspective to public sector digital transformation strategy.

Practical implications

Practice should view deviant workplace behavior as simultaneously constructive and destructive in lieu of planned digital transformation, as well as see its presence as a potential sign of subpar prerequisites for digital transformation in the public sector.

Social implications

Through this study, deviant workplace behavior is highlighted as a source of strategic polyphony and hence an important aspect of public sector digital transformation strategy.

Originality/value

Through being the first paper, to the best of the authors’ knowledge, to apply the theory of institutional drift to digital transformation settings as well as identifying the impact of deviant workplace behavior on digital transformation, the study offers novel insights.

Details

Transforming Government: People, Process and Policy, vol. 19 no. 1
Type: Research Article
ISSN: 1750-6166

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Article
Publication date: 1 February 2002

Svante Andersson

A longitudinal study of the international behaviour of Swedish suppliers is presented. Three different types of supplier are identified: simple suppliers, advanced suppliers, and…

4841

Abstract

A longitudinal study of the international behaviour of Swedish suppliers is presented. Three different types of supplier are identified: simple suppliers, advanced suppliers, and own product suppliers. Factors influencing the internationalisation of these suppliers are discussed. It is concluded that the firms’ offer and the customers’ buying strategies influence the firms’ international behaviour. However, these factors do not determine the international strategies completely. Various entrepreneurs will choose various strategies. Three different types of entrepreneurs are identified: the marketing, technical, and structural entrepreneurs. The type of entrepreneur influences the firms’ international strategies in different directions.

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European Journal of Marketing, vol. 36 no. 1/2
Type: Research Article
ISSN: 0309-0566

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Article
Publication date: 13 March 2009

Anna Essén

The purpose of this paper is to propose a framework for studying the process of technology‐based service system innovation from a broad perspective using an approach that…

2129

Abstract

Purpose

The purpose of this paper is to propose a framework for studying the process of technology‐based service system innovation from a broad perspective using an approach that elucidates the non‐linear facets of this process. The framework draws on Lévy‐Strauss's concept of bricolage, which implies that individuals' “making do with resources at hand,” as opposed to managerial visions, can trigger innovation. This concept is combined with the notion of technological drift and with a model of emergentism.

Design/methodology/approach

The paper uses case study data from the Swedish elderly homecare setting.

Findings

The findings illustrate how the emergence of technology‐based care services can be triggered by an injection of energy in terms of a new technological resource being made available in an organization, proceeding as a continuous interaction between personnel repurposing and recombining resources at hand, positive and negative feedback dynamics, institutional regulations and culture‐related stabilizing mechanisms.

Research limitations/implications

New services can arise as a result of a number of efforts and events that, in isolation, might appear insignificant. Taken together, and interacting with enabling and constraining forces that promote the emergence of certain new services and prevent others, such acts and events generate unpredictable outcomes. The result may be incremental but by no means trivial innovations.

Originality/value

The paper suggests an approach to innovation that complements conventional thinking in the new service development literature. The proposed framework can help to explain how and why certain new services emerge and why others do not in unexpected and unpredictable ways.

Details

Journal of Service Management, vol. 20 no. 1
Type: Research Article
ISSN: 1757-5818

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Article
Publication date: 10 February 2020

Ulf G. Jonsson, Olof A. Lindahl and Britt M. Andersson

The aim of the study was to show that a new method, using a look-up table technique, can be used to detect the presence and position of an inclusion embedded in a tissue-like…

82

Abstract

Purpose

The aim of the study was to show that a new method, using a look-up table technique, can be used to detect the presence and position of an inclusion embedded in a tissue-like material. Due to the time-consuming nature of the finite element (FE) method or FEM, real-time applications involving FEM as part of a control loop, are traditionally limited to slowly varying systems. By using a simplified two-dimensional FE model and a look-up table, we show by simulations and experiments that it is possible to achieve reasonable computational times in a tactile resonance sensor application.

Design/methodology/approach

A piezoelectric disk was placed in the center of a silicone rubber disk (SRD) with viscoelastic properties, where it acted as both sensor and actuator and dissipated radial acoustic waves into the silicone. The look-up table was constructed by calculating the radial Lamb wave transition frequencies in the impedance frequency response of the sensor while varying the position of an inclusion. A position-matching algorithm was developed that matched measured and calculated Lamb wave transitions and thereby identified the presence and position of an inclusion.

Findings

In an experiment, the position of a hard inclusion was determined by measuring the Lamb transition frequencies of the first radial resonance in two SRDs. The result of the matching algorithm for Disk 1 was that the matched position was less than 3% from the expected value. For Disk 2, the matching algorithm erroneously reported two false positions before reporting a position that was less than 5% from the expected value. An explanation for this discrepancy is presented. In a verifying experiment, the algorithm identified the condition with no inclusion present.

Originality/value

The approach outlined in this work, adds to the prospect of developing time-sensitive diagnostic instruments. This approach has the potential to provide a powerful technique to quickly present spatial information on detected tumors.

Details

Engineering Computations, vol. 37 no. 6
Type: Research Article
ISSN: 0264-4401

Keywords

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