Pinaki Nandan Pattnaik, Satyendra C. Pandey and Faizan Mustafa
The purpose of this paper is to share the experience of Centre for Management Studies, NALSAR University of Law in developing the new MBA programme in Court Administration and…
Abstract
Purpose
The purpose of this paper is to share the experience of Centre for Management Studies, NALSAR University of Law in developing the new MBA programme in Court Administration and Management.
Design/methodology/approach
This paper describes the urgent need of skilled managers for court management and administration in an Indian context. The identification of the gap in skilled manpower and the availability of a structured learning platform at a master’s level is also discussed in the paper. In addition, the detailed process that the university adopted in developing the programme objectives, structure and curriculum is also explained.
Findings
Educational innovations are rare. This programme is one-of-its-kind in India. NALSAR University of Law introduced this programme after a rigorous screening and evaluation process. This paper highlights the importance of proper planning and execution in introducing innovative programmes. The paper also highlights the acceptance that the programme received from all stakeholders due to its relevance and diligent planning.
Practical implications
This paper makes an attempt to provide the detailed workflow that any university should undertake prior to launching any programme. The importance of identifying relevant stakeholders, the process of developing a programme, curating and conducting the process for best outcomes, with an emphasis on the contribution that a university can make is discussed in detail.
Originality/value
MBA in Court Administration and Management offered by NALSAR University of Law is unique as similar programmes are not offered by any other university in India. Thus, this paper is a novel contribution in highlighting the development and launch of the programme in Asia.
Details
Keywords
Muhammad Irfan, Muhammad Jamaluddin Thaheem, Syyed Sami Ul Haq Kaka Khel, Muhammad Faizan Ul Haq, Muhammad Saeed Zafar and Muhammad Ehtsham
The purpose of this research is to determine a comprehensive coursework for teaching quality management in the universities of developing countries i.e. Pakistan pertinent to the…
Abstract
Purpose
The purpose of this research is to determine a comprehensive coursework for teaching quality management in the universities of developing countries i.e. Pakistan pertinent to the construction industry. Additionally, a framework was also developed based on the results.
Design/methodology/approach
Factors and course contents of quality management are extracted through a content analysis of the published literature. Further, a questionnaire survey is conducted involving 150 professionals to assess the requirements of the industry and academic professionals of the construction industry for effective quality management. Finally, for getting a more objective perspective, using quality function deployment (QFD) matrix a framework is developed.
Findings
The results show the level of importance of each design requirement. We can identify the design requirements through which we can fulfill the needs and demands of the stakeholders. Contents like benchmarking, supply chain management, six sigma and other data analysis methods, costing and auditing of quality, customer satisfaction analysis, TQM: theory and practices and ISO certification processes and procedures should be included in any course program related to quality management pertinent to the construction industry. Along with these contents, workshops and seminars must be arranged to address the user requirement for increased leadership and communication skills.
Originality/value
There is a lack of literature available on course content for quality management in the universities for the construction sector, therefore, a huge scope of future research in the field of quality management in the construction industry needs to be investigated. This research highlights the most significant quality management factors and course contents as per the requirement of industry professionals. Therefore, this study adds to the existing body of knowledge by developing a robust framework that will help decision-makers and top management to develop constructive quality management course work at university level that will help in producing qualified and trained quality professionals to the construction industry.
Details
Keywords
Faizan Ali, Bidit Lal Dey and Raffaele Filieri
The purpose of this paper is to assess foreigners and overseas Pakistanis’ evaluation of the quality of the services provided by Pakistan International Airlines (PIA) and its…
Abstract
Purpose
The purpose of this paper is to assess foreigners and overseas Pakistanis’ evaluation of the quality of the services provided by Pakistan International Airlines (PIA) and its effect on customer satisfaction.
Design/methodology/approach
A convenience sample of 498 respondents was used to test the hypotheses of the study through structural equation modelling.
Findings
The results of this study indicate that all of the hypotheses are supported and customer satisfaction of PIA customers is influenced by all of the five service quality dimensions (AIRQUAL), including airline tangibles, terminal tangibles, personnel, empathy, and image.
Research limitations/implications
This research examines the relationship between service quality dimensions and customer satisfaction. The study focuses on the evaluation of overseas Pakistanis and foreigners regarding the service quality of PIA. The main limitation of this study is that it focuses on PIA: thus, the results cannot be generalised.
Practical implications
The results indicate that managers should focus on different dimensions of airline service quality in order to enhance customer satisfaction.
Originality/value
This study would enable PIA to have a better understanding of the effects of service quality, which will lead to passengers’ satisfaction and encourage the development of long-term relationships with their customers.
Details
Keywords
Muhammad Waqar Arshad, Muhammad Moazzam, Muhammad Mustafa Raziq and Waqas Ahmed
This study explores value-added food products in smallholder dairy farming in developing countries by analyzing external pressures, supply chain learning, farmer innovation…
Abstract
Purpose
This study explores value-added food products in smallholder dairy farming in developing countries by analyzing external pressures, supply chain learning, farmer innovation, education level, and food safety compliance.
Design/methodology/approach
We employed a quantitative approach by surveying 418 smallholder dairy farmers in three districts of Pakistan using interviewer-administered questionnaires. Data analysis involved confirmatory factor analysis and structural equation modeling.
Findings
The results indicate that external pressure significantly affects value-added smallholder dairy farms. This relationship is mediated by supply chain learning and farmers' innovative behavior, and moderated by farmers' education level and compliance with food safety standards.
Research limitations/implications
Further research is required to explore the drivers of value addition at the supply chain level.
Originality/value
This study contributes to the understanding of smallholder dairy farming dynamics and provides practical implications for improving value addition by managing the interplay between antecedents and promoting best practices in the industry.
Details
Keywords
Farhan Mustafa and Vinay Sharma
This study aims to identify enablers of belief and ethics-based marketing practices, establish relationships among the factors and present them in a hierarchical model to derive…
Abstract
Purpose
This study aims to identify enablers of belief and ethics-based marketing practices, establish relationships among the factors and present them in a hierarchical model to derive critical insights. This paper emphasizes interpretations of the in-depth interviews to decipher the market pervasiveness of the evolved model.
Design/methodology/approach
In-depth interviews were conducted with individuals and small groups of informed and elite respondents pursuing marketing guided explicitly by ethics and led by belief. The interview data further corroborated with the related literature contributed to specific factors. Finally, interpretive structural modeling has been implemented step by step to develop a systematic model for enablers.
Findings
This paper contributes a structural relationship of morality and ethics, strengthening faith and belief through philosophical understanding, which traverses into the actions related to societal benefits with the support of market opportunity development while bringing in value, enhancing the demand in return and establishing market pervasiveness. The crux of this paper is that the foundation of belief will reduce the hierarchy of other related factors while strengthening their interdependencies with equity to contribute to the development of the pervasiveness of the market for such organizations.
Originality/value
To the best of the authors’ knowledge, this is the first study exploring and examining the enablers contributing to belief and ethics-based organizations’ pervasiveness along with their interrelationships. The initial intrigue that led to the inquiry was evidence of the market pervasiveness of such organizations’ products and services across various streams.
Details
Keywords
Yulius Harjoseputro, Eddy Julianto, Yonathan Dri Handarkho and Yuriska Indriati Talenta Ritonga
This study aims to build a prototype of a smart waste recycling bin to transform organic waste into liquid fertilizer. The internet of things (IoT) was used as a base to develop…
Abstract
Purpose
This study aims to build a prototype of a smart waste recycling bin to transform organic waste into liquid fertilizer. The internet of things (IoT) was used as a base to develop this bin to offer a recycling system that convenient to the household.
Design/methodology/approach
In general, this system will integrate a microcontroller and several sensors that able to be controlled by a smartphone app to manage the decomposition process of organic waste in the bin. In the end, black-box testing was conducted to ensure all hardware and software that construct the system can perform well as expected.
Findings
All the validation testing reveals all the integration of hardware and software that constructs the smart bin satisfied the performance requirement except for the real-time clock sensor that implies the slight error for a few seconds compares to the actual time.
Originality/value
Different from the previous works, this study focused on the involvement of society to participate in the recycling garbage process by designing the smart waste recycling bin system that fits to locate in the household environment, which allows users to monitor the fertilizer making process using IoT technology.
Details
Keywords
Krar Muhsin Thajil and Hadi Al-Abrrow
Following the theory of emotional events, this paper aims to use the bright triad and the dark tetrad as representations to investigate the role of positive and negative…
Abstract
Purpose
Following the theory of emotional events, this paper aims to use the bright triad and the dark tetrad as representations to investigate the role of positive and negative personality patterns in achieving positive and negative innovation. The study also examines the mediating role of emotional intelligence and abusive supervision and the interactive role of emotional exhaustion in understanding the relationship between positive and negative personality patterns and positive and negative innovation.
Design/methodology/approach
To test the hypotheses of the study model, a set of questionnaires was distributed to a sample of 500 medical officers working in different departments of public hospitals in southern Iraq. The data were analysed using the structured equation model.
Findings
The results of the current study confirm previous studies on emotional intelligence because the bright triad negatively associates with negative innovation and positively associates with positive innovation. Meanwhile, the dark tetrad positively associates with negative innovation through abusive supervision, and that emotional exhaustion reinforces the negative side and weakens the positive side of the relationships.
Originality/value
This study contributes to the literature by emphasising that the values represented by the bright triad have a strong readiness to show positive innovation and immunity to negative influence caused by abusive supervision. Meanwhile, the negative emotions of the dark tetrad pattern result in negative patterns because they correlate with negative innovation and the avoidance of positive behaviour, which is escalated by abusive supervision.
Details
Keywords
Mukaram Ali Khan, Rimsha Ashfaq Butt, Saba Nawab and Syed Sohaib Zubair
This study intends to explore the influence of emotional intelligence on employee self-efficacy in Pakistan's telecom industry. Besides, it explores the mediating effect of…
Abstract
Purpose
This study intends to explore the influence of emotional intelligence on employee self-efficacy in Pakistan's telecom industry. Besides, it explores the mediating effect of emotional labor (surface acting and deep acting) between them. This study also tests the relationship between emotional labor (surface acting and deep acting) and self-efficacy in the customer care of Pakistan's telecom division.
Design/methodology/approach
The study leads forward with a positivist approach to obtain data in two different waves as a time lag study from the big five telecom companies operating in Pakistan. The data was collected from 270 employees working in Customer Services in the Telecom sector.
Findings
The results reveal that there exists a positive relationship between emotional intelligence and self-efficacy in customer care employees in Pakistan's telecommunication division sector. Moreover, emotional labor (deep acting) partially mediates the relationship between emotional intelligence and self-efficacy, and surface acting could not mediate the relationship among the employees of customer care in Pakistan's telecom division.
Originality/value
Management of emotions at the workplace has been an immensely vital area in managing the performance of employees, especially in customer-centric jobs, where dealing with customers is the prime focus and achieving customer satisfaction is the utmost outcome. There is limited evidence of the relationship between emotional intelligence and self-efficacy specifically in the customer care of the Telecom sector.
Details
Keywords
Rakotoarisoa Maminirina Fenitra, Tengku Ezni Balqiah, Rifelly Dewi Astuti, Hendro Prabowo and Sri Rahayu Hijrah Hati
This paper aims to examine existing literature on halal food consumption from the perspective of consumer behaviour research. It identifies progress, current state and gaps and…
Abstract
Purpose
This paper aims to examine existing literature on halal food consumption from the perspective of consumer behaviour research. It identifies progress, current state and gaps and provides direction for future research to advance the field.
Design/methodology/approach
This paper reviewed papers from 2007 to 2023 using Scopus and WOS databases. The review used the Theories–Context–Characteristics–Methods (TCCM) framework and followed the scientific procedures and rationales for systematic literature reviews (SPAR-4-SLR) protocol.
Findings
The review summarises the methods, theory and approaches used in the topic and presents key findings and a proposed framework. It can guide future researchers in developing their models, making it a valuable starting point for future research. Despite the existence of SRL in halal food to the best of the authors’ knowledge, this work is the first review that proposes a model for halal food in consumer behaviour.
Originality/value
This review provides a twofold contribution. First, this review's theoretical contribution is advancing consumer behaviour literature on halal food. Second, this work's practical contribution is to enrich practitioners' understanding of the antecedents of consumer behaviour regarding halal food. This is the first review proposing a consumer behaviour model for Halal food. It makes a theoretical contribution to understanding consumer behaviour on Halal food and provides practical insights for practitioners.