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1 – 9 of 9María‐José Pinillos, Eloísa Díaz-Garrido and María-Luz Martín-Peña
The purpose of this paper is to analyze the origins and evolution of the concept of servitization by studying the definitions of servitization provided in the literature…
Abstract
Purpose
The purpose of this paper is to analyze the origins and evolution of the concept of servitization by studying the definitions of servitization provided in the literature. Servitization represents an academic field that has grown rapidly since its inception. However, the conceptualization of servitization varies greatly, in part because of the number of studies on this topic and the fact that it has been analyzed in a range of disciplines using a number of theoretical approaches. There is a need to standardize the vocabulary to create a general definition that can support the development of theory in this domain and help legitimize servitization as a research area.
Design/methodology/approach
This study conducts a systematic, quantitative analysis of a broad set of definitions of servitization. Specifically, this study performs content analysis (combining co-word analysis and social network analysis) and consensus analysis. This study develops a strategic diagram to represent the morphology of the research network.
Findings
The definitions of servitization are deconstructed and analyzed in depth to create a comprehensive picture of the research on this topic. This analysis reveals the origins and evolution of this research area. The results show a low degree of consensus among scholars regarding the concept of servitization. This study proposes a definition that should be widely accepted thanks to its inclusion of the core terms from other definitions. Explicit recognition of multiple approaches to defining the term can help practitioners and researchers. Predictions about future progress in this area are discussed.
Originality/value
A universal definition of servitization is proposed based on the results of co-word and network analysis. This definition unifies a range of multidisciplinary viewpoints. From a practical perspective, the key vocabulary in servitization research is highlighted.
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Fabiola Gómez-Jorge and Eloísa Díaz-Garrido
Organizations increasingly promote the health and well-being of their employees. There is a growing need for organizations to develop a long-term humanistic approach towards their…
Abstract
Purpose
Organizations increasingly promote the health and well-being of their employees. There is a growing need for organizations to develop a long-term humanistic approach towards their workforce. This study aims to examine how self-esteem influences the organization, the employee and society within the context of higher education institutions.
Design/methodology/approach
The research has been carried out among the teaching and research staff of a higher education institution in Spain. For this, a structured questionnaire was used. Data analysis was conducted using 272 valid questionnaires. A linear regression analysis was used to examine the relationship between self-esteem and the variables of the model.
Findings
We identified a positive correlation between self-esteem and productivity, job satisfaction and altruism, where significant differences were observed according to gender, age, seniority and professional category of the teaching staff. The results revealed that teachers with high self-esteem are more productive, satisfied and participate in more altruistic activities than their counterparts with low self-esteem.
Originality/value
This study reveals the importance that worker self-esteem has on their behavior in the work environment and in society as a whole, to improve the overall results of the organization. We identified self-esteem as an attribute that improves productivity, job satisfaction and altruism, that can be used to reduce job turnover intention and improve job retention levels, positively affecting the organization. We also contribute to the achievement of some Sustainable Development Goals. This study offers a theoretical contribution by extending the application of social learning theory to the context of self-esteem within higher education institutions.
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Eloísa Díaz-Garrido, Isabel Soriano-Pinar and Sara Bermejo-Olivas
The analysis of current research trends in a specific research topic provides a starting point for future research. As a means to represent the conceptual structure of this field…
Abstract
Purpose
The analysis of current research trends in a specific research topic provides a starting point for future research. As a means to represent the conceptual structure of this field of study, this paper aims to analyse how the relationship between the research topics of corporate entrepreneurship and the circular economy has been studied in the literature.
Design/methodology/approach
The methodology employed herein is the bibliometric technique of co-words. Specifically, 138 documents were analysed, obtained from the Web of Science (WOS) database and published between 2003 and 2022.
Findings
Through co-word analysis, this study maps the most relevant themes in the research between corporate entrepreneurship and the circular economy. The strategy map reveals diverse thematic approaches, including organisational learning and the role of managers.
Originality/value
This study combines corporate entrepreneurship and the circular economy and provides new insights through bibliometric co-word analysis. By connecting these two topics, it assists researchers, practitioners and policymakers in advancing knowledge and practice in the related literature.
研究目的
若我們就一個研究專題去分析其目前的研究趨勢,我們會得到今後研究的起始點。作為是表達這研究領域的概念結構的工具,本文擬分析在文獻裡,研究人員是如何探討關於公司企業家精神的研究課題與循環經濟之間的關係的呢?
研究設計/方法/理念:研究人員以文獻計量研究法分析共現詞,並以此進行研究。具體來說,研究人員從 Web of Science 資料庫取得138份於2003年與2022年期間出版的文檔,繼而進行分析。
研究結果:研究人員透過分析共現詞,為探討公司企業家精神與循環經濟間關係的研究裡最相關的主題繪製了地圖。這策略性地圖揭示了包括組織學習和主管角色的各種專題方法。
研究的原創性:本研究結合公司企業家精神和循環經濟,並透過文獻計量共現詞分析法,給學者提供新觀點。由於本研究把上述兩個課題結合起來,學者、從業人員和政策制定者均可豐富其對有關文獻的認識和相關的慣常做法。
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María-Luz Martín-Peña, José-María Sánchez-López and Eloísa Díaz-Garrido
This paper aims to present a comprehensive framework that integrates the emerging trends of servitization and digitalization in manufacturing. The influence between digitalization…
Abstract
Purpose
This paper aims to present a comprehensive framework that integrates the emerging trends of servitization and digitalization in manufacturing. The influence between digitalization and servitization is defined and quantified. Their contribution to firm performance is analyzed.
Design/methodology/approach
This paper presents a theoretical model that captures the relationships between the analyzed variables. Drawing on the Spanish Business Strategy Survey, hypothesis testing is conducted using data on 828 Spanish industrial firms. Linear regression models are built to capture the effect of each variable on firm performance and the type of interaction between the variables.
Findings
Servitization and digitalization are positively related to firm performance. Digitalization positively mediates the relationship between servitization and firm performance. The mediating effect of digitalization contributes to differentiating between the direct and indirect effects of servitization on firm performance.
Practical implications
The paper provides a useful analysis framework for firms to evaluate servitization and digitalization as success strategies. It is proposed that firms must simultaneously commit to digital transformation and the incorporation of services to create value, especially in business-to-business settings. Servitization and digitalization interact to exert a greater influence on performance.
Originality/value
The paper contributes to the theory on service strategy by providing an analysis model that includes digitalization as a mediator of the relationship between servitization and firm performance. Digitalization may provide a mechanism to unlock the benefits of servitization and thereby enhance firm performance.
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José-María Sánchez-López, María Luz Martín-Peña, Eloísa Díaz-Garrido and Cristina García-Magro
Absorptive capacity, technological collaboration and servitization are analyzed to establish ways to overcome the balance between products and services in manufacturing companies…
Abstract
Purpose
Absorptive capacity, technological collaboration and servitization are analyzed to establish ways to overcome the balance between products and services in manufacturing companies. A fresh perspective is introduced by presenting a framework for innovation strategy, moving beyond product-based R&D.
Design/methodology/approach
The hypotheses are tested using data on Spanish firms in the high-tech chemical and pharmaceutical industries through ordinary least squares regression analysis. The sample consists of 112 manufacturing firms included in the Spanish Survey of Business Strategies.
Findings
The results show that absorptive capacity facilitates servitization and that technological collaboration moderates the relationship between absorptive capacity and servitization. The synergies between absorptive capacity and technological collaboration for servitization are recognized from the perspective of open innovation as a way of resolving the trade-off between products and services.
Research limitations/implications
Future research should introduce more sources of collaboration by broadening the value chain perspective. Other approaches to innovation may also be considered, including relationships to process innovation.
Practical implications
The results can provide meaningful guidance for companies to determine the key opportunities of servitization driven by absorptive capacity, and the best ways to leverage open innovation and collaboration strategies to exploit such approaches.
Originality/value
This research enriches theories on servitization, open innovation and innovative behavior. Open innovation strategy should be linked to greater servitization activity and should support an open service strategy. This approach is crucial for building innovation capabilities through technological collaboration.
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Lorea Narvaiza, José Antonio Campos, María Luz Martín-Peña and Eloísa Díaz-Garrido
Digital service innovation (DSI) is a type of technological innovation that is recognized in practice in the innovation structure of companies. Given the breadth of digital…
Abstract
Purpose
Digital service innovation (DSI) is a type of technological innovation that is recognized in practice in the innovation structure of companies. Given the breadth of digital technologies that enable digital services and the variety of these services, analysis is needed to discern the nature of these services, as well as the process that culminates in co-innovation. The literature on DSI is fragmented and spread across multiple research areas. This fragmentation impedes conceptualization of the elements that constitute DSI. This paper describes the nature of DSI through the process and elements of initiation, adoption and routinization of DSI in the context of digital service platforms (DSPs).
Design/methodology/approach
This paper presents a single exploratory case study of a provider of a leading digital solution in customer relations. The data analysis is based on abductive reasoning.
Findings
The paper conceptualizes the nature of DSI and describes the process and elements of DSI (phases, actors, functions and interactions). It contributes to building a common language for DSI research in service management. The analysis shows that DSI in DSPs is synonymous with co-innovation. This paper offers insight into how co-innovation occurs, using hybrid agile methodologies with the coordination of multiple actors and multilateral interactions.
Originality/value
The originality and value of the study reside in its conceptualization and analysis of what is meant by DSI. The components of the service and the technological requirements for not only provision but also ideation and development appear to be inseparable. The study unveils the mechanisms that turn a digital service solution into a co-innovative proposal. This knowledge can facilitate scalability in digital services.
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María Luz Martín‐Peña and Eloísa Díaz‐Garrido
The literature on manufacturing strategy has focused on analysis of content and process. Limited attention has been given to the concept of manufacturing strategy in taxonomical…
Abstract
Purpose
The literature on manufacturing strategy has focused on analysis of content and process. Limited attention has been given to the concept of manufacturing strategy in taxonomical terms. The purpose of this study is to highlight a taxonomy of manufacturing strategies in Spanish industrial companies.
Design/methodology/approach
A cluster analysis was performed. The classification variable used was based on competitive priorities relating to cost, quality, flexibility, delivery, service and environmental protection. The sample group consisted of 353 companies, belonging to different sectors.
Findings
Empirical analysis results demonstrate the existence of two manufacturing strategies and significant differences in structure and infrastructure policies but not in performance.
Research limitations/implications
The results of the study are not generalizable, given the nature of the sample. Future studies should consider larger samples, including more countries and contexts.
Practical implications
A taxonomy of manufacturing strategies will serve as a useful mechanism to better understand Spain's manufacturing role and position in European and global economies.
Originality/value
The taxonomy presented contributes to the development and enhancement of operations management theory and demonstrates the current strategic importance of the manufacturing function in Spanish companies.
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María Luz Martín‐Peña and Eloísa Díaz‐Garrido
This paper aims to review state‐of‐the‐art literature on typologies and taxonomies of operations strategy in order to propose generic operations strategies in industrial companies…
Abstract
Purpose
This paper aims to review state‐of‐the‐art literature on typologies and taxonomies of operations strategy in order to propose generic operations strategies in industrial companies from a theoretical viewpoint.
Design/methodology/approach
Typologies and taxonomies are defined and characterised; both concepts delimit the generic configurations model. Then examine the state of the research on configuration analysis relating to operations strategy is examined. For this purpose articles published in 17 important journals in the field of production and operations management from the 1980s to the year 2006 are analysed.
Findings
This review allows one to identify three generic operations strategies commonly accepted in the literature.
Research limitations/implications
This research deserves much more attention, both theoretical and empirical, in order to analyse the existing classifications and develop new classifications of operations strategy.
Practical implications
Knowledge of generic operations strategies may help managers to design and implement a strategy that allows their firm to exploit the full potential of its manufacturing resources, and to achieve better results. The literature review contributes to theory development and provides a means of understanding the strategic position of operations.
Originality/value
Despite considerable interest in research on configurations in the study of organisation and business strategy there has not been much effort to examine the current state or even the future development of generic configurations in the operations strategy field. This paper fills this gap.
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Jun Zhan, Ziyan Zhang, Shun Zhang, Jiabao Zhao and Fuhong Wang
Despite servitization being widely regarded as an essential catalyst to improve manufacturing firms' survival and competitiveness, how to attain servitization remains debatable…
Abstract
Purpose
Despite servitization being widely regarded as an essential catalyst to improve manufacturing firms' survival and competitiveness, how to attain servitization remains debatable. The primary objective of this research is to explore whether or not, how, and when the dynamic capabilities affect servitization in the digital economy background. This research investigates the relationships between servitization and dynamic capabilities by incorporating firm ownership, firm lifecycle stage, digital economy level and environmental uncertainty as contingency factors in the research framework.
Design/methodology/approach
This research develops and verifies a conceptual framework for manufacturing servitization by employing the fuzzy-set qualitative comparative analysis (fsQCA) in analyzing the secondary longitudinal data from 148 China-listed manufacturing firms involved in servitization from 2015 to 2020.
Findings
The analytical results of fsQCA identify several configurational solutions for the success of manufacturing servitization. Each factor can be an enabler for servitization success despite none of the factors discovered as an absolute condition. Manufacturing servitization success within the digital economy depends on the interactions between dynamic capabilities and contingency factors such as digital economy level, environmental uncertainty, firm ownership, and lifecycle stage.
Research limitations/implications
All of the construct's measurements in this research adopt secondary data, and further investigation calls for primary data (e.g. survey) for higher validity.
Originality/value
This research extends the current view of servitization by proposing an integrative conceptual framework, allowing manufacturing servitization to be examined more pertinently and comprehensively. Second, the research is an initial attempt that adopts fsQCA in servitization studies. The study sheds light on the mechanisms of attaining servitization by revealing the importance of dynamic capabilities and their interactions with the contingency factors. Third, the research extends the application scopes of dynamic capability theory, firm lifecycle theory, contingency theory, and institutional theory. Fourth, the research findings enrich the understanding of servitization in the digital economy and give business practitioners insights on leveraging dynamic capabilities in different conditions to attain successful servitization under the current circumstances.
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