Pantea Foroudi and Elisa Montes
The purpose of this paper is to examine the influence of corporate logo in organisations’ development of corporate e-communication.
Abstract
Purpose
The purpose of this paper is to examine the influence of corporate logo in organisations’ development of corporate e-communication.
Design/methodology/approach
This research model was designed based on previous studies on corporate logo, its antecedents on e-communication, corporate image and corporate reputation. Online survey was conducted for consumers and followers of the shopping social networking platforms (Facebook and Twitter) in Colombia.
Findings
Taking into account previous corporate constructs theories, the authors propose a new conceptual framework to explain how corporate e-communication interacts within an organisation’s structure and also to show that the consumer’s interaction in corporate e-communication platforms is based on the corporate logo perception held by consumers; as a consequence, the corporate reputation is affected.
Originality/value
This study contributes to the understanding and expansion of the organisation’s structure by introducing a new corporate construct, named “corporate e-communication”, defined as the digital interaction that an organisation has with its stakeholders; it involves everything it says, shows and does. However, there are a few other areas of concern with regard to consequences related to corporate image and corporate reputation, particularly in Colombian retail setting.
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Angélica Muffato Reis, Elisa Verna, Lino Costa, Sérgio Dinis Sousa and Maurizio Galetto
This study bridges the gap in quality control strategies for high-volume production by balancing the cost and effectiveness of inspection strategies. Using the cost of quality…
Abstract
Purpose
This study bridges the gap in quality control strategies for high-volume production by balancing the cost and effectiveness of inspection strategies. Using the cost of quality (CoQ) to manage cost and external failures (EF) to gauge effectiveness, this research introduces an innovative inspection strategy chart that serves as a decision-making tool for optimizing inspection processes.
Design/methodology/approach
This paper presents a scenario-based framework designed to support strategic decision-making in inspection processes by integrating empirical data analysis with inspection strategy charts. This approach allows for a dynamic assessment and visualization of the relationship between CoQ and EF, facilitating more informed decision-making in quality management. Notably, it contrasts the traditional models with a novel approach that more accurately captures the uncertainty and correlation among key quality indicators, showcasing its potential for more refined decision-making in quality management.
Findings
Application of the framework illustrates its effectiveness in offering a nuanced understanding of the cost implications and effectiveness of various quality control strategies. This facilitates enhanced strategic decision-making, optimizing inspection processes and reducing external failures in high-volume production settings.
Research limitations/implications
The study focuses on a single industry case study, limiting the generalizability of findings across different high-volume production contexts. Future research could explore the framework’s applicability in other sectors and refine the model based on additional empirical data.
Originality/value
The research introduces a versatile framework that navigates the unique challenges of high-volume manufacturing environments. Diverging from models optimized for low-volume settings, this approach provides a valuable tool for adapting inspection strategies to complex production demands, marking a significant contribution to quality management and control literature.
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Carlos A. Albacete-Saez, Adriana P. Moreno-Marcial, María Isabel Roldan Bravo, Elisa Rescalvo-Martin and Francisco Javier Llorens Montes
Based on conservation of resources theory, this study aims to understand how employees’ level of mindfulness serves as a boundary condition capable of negatively conditioning the…
Abstract
Purpose
Based on conservation of resources theory, this study aims to understand how employees’ level of mindfulness serves as a boundary condition capable of negatively conditioning the process through which empowering leadership affects employees’ proactivity and extra-role service (ERS) behaviors.
Design/methodology/approach
A total of 361 Spanish frontline employees in the hospitality sector collaborated in this research. We tested our hypotheses using a bootstrapping method to perform a regression study employing the PROCESS macro developed for Statistical Package for Social Sciences (SPSS).
Findings
As expected, our results confirmed the direct and indirect positive effects between empowering leadership and ERS. However, these effects nearly disappeared when employees exhibited high levels of mindfulness.
Originality/value
Worker ERS behavior is a key way for hotels to distinguish themselves from competitors. Paradoxically, ERS is discretionary and not part of the employee’s formal duties. Although mindfulness is often promoted to enhance organizational functioning, our study highlights its drawbacks in hospitality. Hotel work requires proactive decision-making, and we found that mindfulness curbs this, thereby impeding ERS. This study suggests that mindfulness may act as an anchor in a service work environment.
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Elisa Rescalvo-Martin, Leopoldo Gutierrez-Gutierrez and Francisco Javier Llorens-Montes
This study aims to examine the influence of paradoxical leadership (PLSH) on the extra-role service behavior of frontline employees. It analyzes not only direct but also indirect…
Abstract
Purpose
This study aims to examine the influence of paradoxical leadership (PLSH) on the extra-role service behavior of frontline employees. It analyzes not only direct but also indirect influence through mechanisms that improve the learning (self-improvement) and communication (voice) capabilities of hospitality employees.
Design/methodology/approach
Data were gathered through structured questionnaires administered to a sample of frontline employees from Spanish hotels. A structural equations model was used to evaluate the theoretical model proposed.
Findings
The results show both a direct positive effect of PLSH on extra-role service and a mediating effect of employees’ improvement-oriented behaviors on this relationship. These results support the idea that employees under paradoxical leaders seek both self-improvement and organizational improvement through their voice to provide guests with excellent service.
Research limitations/implications
The findings extend understanding of PLSH’s effects on the hospitality industry through its impact on extra-role service, an essential element of hotel success.
Originality/value
This study addresses the lack of research on hospitality leadership by analyzing the effects of PLSH on employees’ communication and learning behaviors, as well as on their extra-role service. The authors argue that some behaviors that help hotels compete (e.g. extra-role service) can have paradoxical implications for employees.
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Elisa Verna and Domenico Augusto Maisano
Nowadays, companies are increasingly adopting additive manufacturing (AM) technologies due to their flexibility and product customization, combined with non-dramatic increases in…
Abstract
Purpose
Nowadays, companies are increasingly adopting additive manufacturing (AM) technologies due to their flexibility and product customization, combined with non-dramatic increases in per unit cost. Moreover, many companies deploy a plurality of distributed AM centers to enhance flexibility and customer proximity. Although AM centers are characterized by similar equipment and working methods, their production mix and volumes may be variable. The purpose of this paper is to propose a novel methodology to (1) monitor the quality of the production of individual AM centers and (2) perform a benchmarking of different AM centers.
Design/methodology/approach
This paper analyzes the quality of the production output of AM centers in terms of compliance with specifications. Quality is assessed through a multivariate statistical analysis of measurement data concerning several geometric quality characteristics. A novel operational methodology is suggested to estimate the fraction nonconforming of each AM center at three different levels: (1) overall production, (2) individual product typologies in the production mix and (3) individual quality characteristics.
Findings
The proposed methodology allows performing a benchmark analysis on the quality performance of distributed AM centers during regular production, without requiring any ad hoc experimental test.
Originality/value
This research assesses the capability of distributed AM centers to meet crucial quality requirements. The results can guide production managers toward improving the quality of the production of AM centers, in order to meet customer expectations and enhance business performance.
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Francesco Moscone, Veronica Vinciotti and Elisa Tosetti
This chapter reviews graphical modeling techniques for estimating large covariance matrices and their inverse. The chapter provides a selective survey of different models and…
Abstract
This chapter reviews graphical modeling techniques for estimating large covariance matrices and their inverse. The chapter provides a selective survey of different models and estimators proposed by the graphical modeling literature and offers some practical examples where these methods could be applied in the area of health economics.
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This chapter aims at shedding light upon how transforming or detrending a series can substantially impact predictions of mixed causal-noncausal (MAR) models, namely dynamic…
Abstract
This chapter aims at shedding light upon how transforming or detrending a series can substantially impact predictions of mixed causal-noncausal (MAR) models, namely dynamic processes that depend not only on their lags but also on their leads. MAR models have been successfully implemented on commodity prices as they allow to generate nonlinear features such as locally explosive episodes (denoted here as bubbles) in a strictly stationary setting. The authors consider multiple detrending methods and investigate, using Monte Carlo simulations, to what extent they preserve the bubble patterns observed in the raw data. MAR models relies on the dynamics observed in the series alone and does not require economical background to construct a structural model, which can sometimes be intricate to specify or which may lack parsimony. The authors investigate oil prices and estimate probabilities of crashes before and during the first 2020 wave of the COVID-19 pandemic. The authors consider three different mechanical detrending methods and compare them to a detrending performed using the level of strategic petroleum reserves.
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Valter Cantino, Elisa Giacosa and Damiano Cortese
The purpose of this paper is to analyse how sustainability is crucial in maintaining and assigning value to a common good. In particular, the paper identifies several…
Abstract
Purpose
The purpose of this paper is to analyse how sustainability is crucial in maintaining and assigning value to a common good. In particular, the paper identifies several characteristics of a business model that could be adopted to manage sustainable innovation strategies that respect the balance among environmental, social and commercial goals.
Design/methodology/approach
This case study involves Fontanafredda, an internationally recognised historical Italian wine company characterised by its highly innovative business approach and sustainable business model.
Findings
Fontanafredda’s approach is connected to the broader concept of the common good the winery has internalised to become an element of its competitive advantage and differentiation. The preservation of traditional values – primarily the respect and valuing of one’s own territory – is a key asset of the winery, which attaches great symbolic and concrete importance to these values.
Research limitations/implications
The study uses a single case study approach and a qualitative method without quantifying the impact of every business choice. For theoretical implications, the study emphasises the strong connection between sustainability and innovation in the management of the common good.
Practical implications
Numerous practical implications are identified regarding several stakeholder groups, such as the management, owners, investors and the various entities linked to the regional promotion and tourism sectors.
Originality/value
This research explores how and why Fontanafredda amounts to more than simply wine production by focusing on the characteristics of its business model, which efficiently handles the link between innovation and heritage for common-good development.
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Elaine A.A. Sanibal, Nágila R.T. Damasceno, Magnus A. Gidlund and Elizabeth A.F.S. Torres
This paper aims to evaluate the association between the α‐tocopherol with the levels of serum anti‐oxLDL autoantibodies and the risk markers for cardiovascular disease.
Abstract
Purpose
This paper aims to evaluate the association between the α‐tocopherol with the levels of serum anti‐oxLDL autoantibodies and the risk markers for cardiovascular disease.
Design/methodology/approach
A normolipidemic control group (n=30) and a hypercholesterolemic group (n=33) were used. Plasma lipid profile (colorimetric method), anti‐oxLDL autoantibodies (ELISA) and α‐tocopherol (HPLC) were analysed.
Findings
The α‐tocopherol (β=−0.714; p=0.001) is negatively associated with anti‐oxLDL autoantibodies in serum and with other risk markers for cardiovascular disease (BMI, WC, total cholesterol, LDL‐c) and positively associated with HDL‐c.
Originality/value
Oxidized low density lipoprotein (oxLDL) and their autoantibodies are increased in subjects with hypercholesterolemia. The α‐tocopherol can influence the levels of serum anti‐oxLDL autoantibodies.