Adrian Tootell, Elias Kyriazis, Jon Billsberry, Véronique Ambrosini, Sam Garrett-Jones and Gordon Wallace
This study aims to explore the factors undergirding knowledge creation in the university-industry complex inter-organizational arrangement. It builds upon social capital and…
Abstract
Purpose
This study aims to explore the factors undergirding knowledge creation in the university-industry complex inter-organizational arrangement. It builds upon social capital and relationship marketing theories.
Design/methodology/approach
This study uses a qualitative research design. In total, 36 innovation champions involved in knowledge creation were interviewed to provide detailed insights into the process. A thematic analysis of the in-depth interviews was conducted.
Findings
The principal finding was that opportunistic behavior was a significant barrier to knowledge creation. In severe cases, the knowledge creation process was destroyed, resulting in lost investment. Principled behavior and investment in affect-based and cognition-based trust, through five critical trust development activities, provided the best path to successful knowledge creation.
Originality/value
This study contributes to the knowledge management literature by providing insights into the enablers and barriers to the formation of cooperation, a crucial antecedent to knowledge creation literature. It also affords practical implications for innovation managers and policymakers on how they can improve knowledge creation by using social capital and relationship marketing theory in complex inter-organizational arrangements.
Details
Keywords
Mercedez Hinchcliff, Elias Kyriazis, Grace McCarthy and Michael Mehmet
The study aims to develop a holistic model identifying the constructs that impact customer loyalty in retail banking and introduce product type as a moderating variable to the…
Abstract
Purpose
The study aims to develop a holistic model identifying the constructs that impact customer loyalty in retail banking and introduce product type as a moderating variable to the model.
Design/methodology/approach
A conceptual model of customer loyalty is introduced and empirically tested with 416 valid samples obtained from Australian retail banking customers. The data were analysed using partial least squares structural equation modelling and multigroup analysis.
Findings
This study confirms the moderating effect of high- and low-involvement products on the relationship between customer loyalty and satisfaction, trust, service quality, commitment and perceived value. Surprisingly, the effect of satisfaction on loyalty was much stronger with low-involvement product types and the effect of commitment on loyalty was much stronger with customers who utilise high-involvement products.
Research limitations/implications
The study uses a sample population in Australia who utilise one of the top four banks and investigates three product types. Further research could expand the product selection and include customers who use credit unions and other banks not in the top four categories.
Originality/value
This study is the first to confirm the moderating effect product type has on the customer loyalty relationship in retail banking in regard to high- and low-involvement product categories. The research provides a deeper understanding of the factors that influence customer loyalty and identifies which types of products influences customer loyalty the most. Additionally, this study highlights the importance of understanding the different needs and priorities of customers using different product types in order to effectively influence their loyalty.
Details
Keywords
Nadeera Ranabahu, Shamika Almeida and Elias Kyriazis
This article explains how business internships can be used to develop innovation skills in undergraduates.
Abstract
Purpose
This article explains how business internships can be used to develop innovation skills in undergraduates.
Design/methodology/approach
Using work-integrated learning and current literature on innovation, this article proposes a theoretical framework to design, implement, and measure outcomes of Innovation-Focused Internships (IFIs). The article also uses an illustrative case study from an Australian university to discuss practical use of this framework.
Findings
The theoretical framework illustrates that stakeholders (i.e., students, industry, and university) need a common goal. Factors associated with managing innovation and student placements are key features of the framework. The illustrative case study demonstrates ways in which students gather both professional work experience and innovative skills.
Practical implications
The illustrative case study outlines practical strategies and challenges in IFI programs. Managing innovation-related challenges requires adjustments from all the stakeholders.
Originality/value
This article modifies the existing stakeholder interdependency model of work-integrated learning by combining it with innovation-related literature. The novel insights from the IFI program demonstrate how factors associated with students, industry, and university, and associations between these key stakeholders shape and determine IFI success.
Details
Keywords
Graham R. Massey and Elias Kyriazis
The primary objective of this research is to test a model examining interpersonal trust between marketing managers and R&D managers during new product development projects.
Abstract
Purpose
The primary objective of this research is to test a model examining interpersonal trust between marketing managers and R&D managers during new product development projects.
Design/methodology/approach
In this study interpersonal trust as a bi‐dimensional construct with cognitive and affective components is conceptualised. The authors' integrative structural model specifies Weber's structural/bureaucratic dimensions – formalisation and centralisation to predict three communication dimensions, communication frequency, quality, and bi‐directionality. In turn these communication dimensions are used to predict cognition‐based trust, and affect‐based trust. In addition, the paper models the direct effects of the three communication dimensions on a dependent variable – perceived relationship effectiveness. The hypothesised model consists of 16 hypotheses, seven of which relate to the two focal interpersonal trust constructs. The measures were tested and a structural model estimated by using PLS. Data were provided by 184 R&D managers in Australia, reporting on their working relationship with a counterpart marketing manager during a recent product development project.
Findings
The hypothesized model has high explanatory power and it was found that both trust dimensions strongly influenced the effectiveness of marketing/R&D relationships during new product development, with cognition‐based trust having the strongest impact. The results also reveal which forms of communication help to build interpersonal trust. The most powerful effect was from communication quality to cognition‐based trust. The next strongest effects were from bi‐directional communication, which was a strong predictor of affect‐based trust, and a somewhat weaker predictor of cognition‐based trust. Interestingly, the direct effects of our three communication behaviours on relationship effectiveness were modest, suggesting that their relationship building effects are largely indirect. Last, it is revealed that bureaucratic means of control on product development projects have mixed effects. As expected, centralisation reduces cross‐functional communication. In contrast, formalisation has a positive effect during product development, as it stimulates both the frequency and bi‐directionality of communication between marketing managers and R&D managers on these projects.
Originality/value
This is the first study to treat interpersonal trust as the focal construct in marketing/R&D relationships during new product development. Moreover, it is the only study of marketing/R&D relationships to conceptualise, measure, and model two underlying dimensions of interpersonal trust (cognition‐based trust, and affect‐based trust). Our study also integrates aspects of Weber's theory of bureaucracy, with interaction theory, and demonstrates the strong links between these theoretical frameworks.
Details
Keywords
Stamatis Poulakidakos, Anastasia Veneti and Maria Rovisco
Mona Jami Pour, Mahnaz Hosseinzadeh and Maryam Moradi
The Internet of Things (IoT), as one of the new digital technologies, has created wide applications in various industries, and one of the most influential industries of this…
Abstract
Purpose
The Internet of Things (IoT), as one of the new digital technologies, has created wide applications in various industries, and one of the most influential industries of this technology is the transportation industry. By integrating the IoT with the transportation industry, there will be dramatic changes in the industry, and it will provide many entrepreneurial opportunities for entrepreneurs to develop new businesses. Opportunity identification is at the heart of the entrepreneurial process, and entrepreneurs identify innovative goods or services to enter a new market by identifying, evaluating, and exploiting opportunities. Despite the desire of transportation managers to invest in the IoT and the increase in research in this area, limited research has focused on IoT-based entrepreneurial opportunities in the transportation industry. Therefore, the present study aims to identify IoT-based entrepreneurial opportunities in the transportation industry and examine their importance.
Design/methodology/approach
To achieve the research objective, the authors applied a mixed approach. First, adapting the lens of the industry value chain theory, a comprehensive literature review, besides a qualitative approach including semi-structured interviews with experts and thematic analysis, was conducted to identify the entrepreneurial opportunities. The identified opportunities were confirmed in the second stage using a quantitative survey method, including the Student t-test and factor analysis. Finally, the identified opportunities were weighted and ranked using the best worst method (BWM).
Findings
Entrepreneurial opportunities are classified into five main categories, including “smart vehicles”, “business partners/smart transportation supply side”, “supporting services”, “infrastructures”, and “smart transport management and control”. The infrastructures group of opportunities ranked the highest amongst the identified groups.
Originality/value
This study adds to the digital entrepreneurship opportunity recognition literature by addressing opportunities in a smart industry propelled by digital technologies, including developing new products or new applications of the available technologies. Additionally, inspired by the industry value chain theory, this article develops a framework including various digital entrepreneurial opportunity networks which are necessary to add value to any industry and, thus, could be applied by entrepreneurs to recognize opportunities for new intermediaries to enter other digital-based industries. Finally, the present study identifies the IoT-based entrepreneurial opportunities in the smart transportation industry and prioritizes them, providing practical insights regarding the creation of entrepreneurial ecosystems in the field of smart transportation for entrepreneurs and policymakers.
Details
Keywords
Dien Van Tran, Phuong Van Nguyen, Sam Thi Ngoc Nguyen, Thang Nam Huynh and Khanh Van Ma
Open social innovation has become a critical practice for firms competing in volatile markets. Simultaneously, the rise of digital technologies has opened opportunities across…
Abstract
Purpose
Open social innovation has become a critical practice for firms competing in volatile markets. Simultaneously, the rise of digital technologies has opened opportunities across sectors, making digital transformation a key driver of corporate change. This study examines the impact of internal and external factors, such as social capital, absorptive capacity and government support, in facilitating open social innovation and digital transformation activities, which may ultimately enhance business performance.
Design/methodology/approach
Data were collected through a questionnaire survey distributed to management members across various enterprises in a wide range of industries in Vietnam. A total of 289 valid responses were obtained, and the research hypotheses were tested using partial least squares structural equation modeling.
Findings
First, open social innovation positively influences digital transformation, with absorptive capacity mediating this relationship. Second, social capital directly affects open social innovation and indirectly impacts digital transformation through open social innovation. Third, digital transformation directly enhances business performance, while absorptive capacity indirectly influences business performance through digital transformation. Finally, government support directly impacts business performance and indirectly influences digital transformation via open social innovation.
Originality/value
By integrating social capital theory and the resource-based view, this research significantly advances the understanding of the complex relationships among government support, social capital, open social innovation, digital transformation, absorptive capacity and business performance.
Details
Keywords
Xiangyang Wang, Zhiyi Liu and Xuefei Lei
This paper aims to investigate how digital orientation affects digital process innovation from the dual perspectives of knowledge and capability. It also stresses the mediating…
Abstract
Purpose
This paper aims to investigate how digital orientation affects digital process innovation from the dual perspectives of knowledge and capability. It also stresses the mediating effects of digital knowledge creation and strategic flexibility on this relationship, as well as the moderating effect of strategic flexibility on the relationship between digital knowledge creation and digital process innovation.
Design/methodology/approach
This paper adopted knowledge- and capability-based views to develop the theoretical model. A total of 193 samples from China were collected to test the model and hypotheses by the partial least squares structural equation modeling method.
Findings
The results indicate that digital orientation promotes knowledge creation and strategic flexibility respectively, which in turn facilitates digital process innovation. Also, the effect of digital knowledge creation on digital process innovation is moderated by strategic flexibility.
Originality/value
This study adopts the dual perspectives of knowledge and capability to deepen the relationship between digital orientation and digital process innovation by introducing digital knowledge creation and strategic flexibility as the crucial links, which responds to the call for attaching importance to digital process innovation.
Details
Keywords
This study mainly aims to explore the causal nexus between big data-driven organizational capabilities (BDDOC) and supply chain innovation capabilities (SCIC) and innovation…
Abstract
Purpose
This study mainly aims to explore the causal nexus between big data-driven organizational capabilities (BDDOC) and supply chain innovation capabilities (SCIC) and innovation performance (IP), then explore the indirect effect of SCIC and also test the moderating effects for both internal supply chain integration (ISCI) and external supply chain integration (ESCI) into the relationship between BDDOC and SCIC.
Design/methodology/approach
In order to test the conceptual model and the hypothesized relationships between all the constructs, the data were collected using a self-reported questionnaire by workers in Jordanian small and medium manufacturing enterprises. Partial least squares-structural equation modeling (PLS-SEM) was employed to test the model.
Findings
The paper reached a set of interesting results where it was confirmed that there is a positive and statistically significant relationship between BDDOC, SCIC and IP in addition to confirming the indirect effect of SCIC between BDDOC and IP. The results also showed that there is a moderating role for both ESCI and ISCI.
Originality/value
This study can be considered the first study in the current literature that investigates these constructs as shown in the research model. Therefore, the paper presents an interesting set of theoretical and managerial contributions that may contribute to covering part of the research gap in the literature.
Details
Keywords
Weiqiao Xu and Ruifeng Hu
The academic experience of top management team (TMT) has a positive impact on firms' innovation performance. However, existing studies predominantly focus on the educational…
Abstract
Purpose
The academic experience of top management team (TMT) has a positive impact on firms' innovation performance. However, existing studies predominantly focus on the educational qualifications and institutional prestige of TMT, failing to comprehensively evaluate whether TMT possess genuine academic experience and the role of academic competence. This article aims to examine whether TMT academic competence has a potential influence on firm innovation performance and to understand the mechanisms behind this relationship.
Design/methodology/approach
Using firm-level metrics of Chinese listed firms and TMT scholarly publication data spanning 2000–2021, this paper investigates whether TMT academic competence can promote firms' innovation performance and conducts a moderated mediating effect analysis.
Findings
(1) Academic competence of TMT can contribute positively to firms’ innovation performance; (2) university–industry collaboration partially mediates this relationship; (3) the mediating effect is enhanced by cognitive proximity and (4) distance proximity does not diminish the mediating effect.
Research limitations/implications
Outcome of this study can assist academia in further understanding the impacts of TMT on firm innovation and aid government in promoting university–industry collaboration. Simultaneously, it can help firms adjust their TMT selection and training strategies to enhance innovation performance.
Originality/value
This article, as the first to construct an index of academic competence and to explore whether it has an impact on firms' innovation performance and its inherent mechanism, can provide a new research perspective for the study of the impact of TMT's characteristics on firms' innovation.