Chengcheng Song and Echo Lei Wang
The paper examines the key driving factors behind the rapid and uneven growth of social enterprises in China based on Kerlin’s Macro-Institutional Social Enterprise (MISE) model…
Abstract
Purpose
The paper examines the key driving factors behind the rapid and uneven growth of social enterprises in China based on Kerlin’s Macro-Institutional Social Enterprise (MISE) model of social enterprise development, with an emphasis on testing key local institutional factors.
Design/methodology/approach
The study adopts the quantitative method approach. The hypotheses have been tested based on a cross-regional empirical analysis with two national datasets on China.
Findings
This study shows that among the state, market and civil society, local government support in terms of favorable policies is the sole determinant factor driving China’s social enterprise growth. On the other hand, the market is irrelevant and local civil society impedes social enterprise growth. This demonstrates that the current growth model is the result of government intervention.
Research limitations/implications
The datasets have a limited sample size. We suggest that future studies may collect a larger sample size with more comprehensive information. We think this study will encourage more comparative qualitative studies at the local level to reveal the underlying mechanisms of growth.
Practical implications
Since government policy is the determinant factor, the quality and quantity of government-backed incubation programs and platforms would matter the most for social enterprise growth. Our study also helps social entrepreneurs understand what factors matter when they try to develop social enterprises in China. They are advised to work on aspects of gaining legal legitimacy and political support in order to grow the sector.
Social implications
This conclusion suggests that professionals and practitioners should review the implications of the current growth of social enterprises in China, in terms of their sustainability, given their institutional isolation from other sectors.
Originality/value
Current studies have yet to thoroughly explore the role of meso- and micro-institutional factors in social enterprise development, especially in different contexts. With reference to Kerlin’s framework and the tri-sector model, this paper advances the understanding of social enterprise growth in China.
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Lijun (Gillian) Lei, Yutao Li and Yan Luo
The emergence of social media as a corporate disclosure channel has caused significant changes in the production and dissemination of corporate information. This review identifies…
Abstract
The emergence of social media as a corporate disclosure channel has caused significant changes in the production and dissemination of corporate information. This review identifies important themes in recent research on the impact of social media on the corporate information environment and provides suggestions for further explorations of this new but fast-growing area of research. Specifically, we first review the evolution of Internet-based corporate disclosure and related regulations, and then focus on three recent streams of research: 1) companies’ use of social media; 2) information produced by non-corporate users and its impact on capital markets; and 3) the credibility of corporate information on social media platforms.
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Youying Wang, Shuqin Zhang, Lei Gong and Qian Huang
This study aims to investigate the effect of social media use on healthcare workers’ psychological safety and task performance and the moderating role of perceived respect from…
Abstract
Purpose
This study aims to investigate the effect of social media use on healthcare workers’ psychological safety and task performance and the moderating role of perceived respect from patients during public health crises.
Design/methodology/approach
To test the proposed moderated mediation model, a survey was conducted in 12 Chinese medical institutions. A total of 637 valid questionnaires were collected for data analysis.
Findings
The results revealed that psychological safety mediated the relationships between task-related social media (TSM) use and social-related social media (SSM) use and task performance. In addition, perceived respect from patients moderated the relationship between TSM use and psychological safety, as well as the indirect relationship between TSM use and task performance through psychological safety.
Originality/value
This study sheds new light on understanding how different types of social media use influence task performance in the context of public health crises. Furthermore, this study considers the interactions of healthcare workers with colleagues and patients and examines the potential synergistic effects of these interactions on healthcare workers’ psychological state and task performance.
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Drawing on the literature regarding gender, marital status and homeownership, this paper aims to examine the role of gender and marital status played in homeownership in urban…
Abstract
Purpose
Drawing on the literature regarding gender, marital status and homeownership, this paper aims to examine the role of gender and marital status played in homeownership in urban China. This paper also attempted to shed light on other determinants of homeownership as well as heterogeneity in the factors related to homeownership between never married women and never married men.
Design/methodology/approach
This study uses data from the 2010 to 2015 China General Social Survey to investigate factors related to homeownership among urban Chinese households and focuses on the role of gender and marital status in particular. Multivariate analyses were applied to the full sample, never married sample, never married women sample and never married men sample respectively.
Findings
Findings from this study on the full sample showed that never married individuals were less likely to be the homeowners compared to the married couples. The probability of homeownership of never married women was lower compared to the never married men cohort. Different personal characteristics contributed to homeownership between never married women and never married men cohort.
Research limitations/implications
The empirical model in this study did not provide direct evidence that never married individuals were more likely to be homeowners as reflected in the recent mass media news. Further study could conduct a survey designed specifically for this group.
Originality/value
This study adds to current literature with further understanding of factors related to homeownership among Chinese households in general as well as in never married women and never married men subsamples.
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Malak Hamade, Khaled Hussainey and Khaldoon Albitar
This systematic review aims to comprehensively explore the existing literature on the use of corporate communication within the realm of social media.
Abstract
Purpose
This systematic review aims to comprehensively explore the existing literature on the use of corporate communication within the realm of social media.
Design/methodology/approach
A total of 136 peer-reviewed journal articles are explored and analysed using both performance and bibliometric analysis.
Findings
This review identifies five main findings: (1) trends in corporate social media research that highlight the growth trajectory of research on social media use for corporate disclosure, (2) geographical coverage of studies indicating the concentration of research in certain regions, such as the USA, followed by China and the UK, with notable gaps in others, such as developing countries, (3) theoretical frameworks employed demonstrate that various theoretical frameworks are utilized, although a significant portion of the studies do not specify any theoretical underpinning, (4) social media platforms studied, confirming Twitter to be the most studied channel followed by Facebook and (5) thematic analysis of articles on disclosure type that categorized the articles using bibliometric analysis into five themes of disclosure: general disclosure, corporate social responsibility-related information, financial information, CEO announcements and strategic news communication. A subsequent cross-theme analysis classifies disclosure determinants and consequences of corporate social media usage.
Originality/value
Through a comprehensive and systematic analysis of existing research, this review offers novel insights into the current state of corporate communication on social media. It consolidates current knowledge, highlights under-explored areas in the existing literature and proposes new directions and potential avenues for future research.
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Sut Ieng Lei, Dan Wang and Rob Law
Collecting information from and interacting with customers through mobile platforms for personalization purposes have become a trend. While mobile-based value co-creation has…
Abstract
Purpose
Collecting information from and interacting with customers through mobile platforms for personalization purposes have become a trend. While mobile-based value co-creation has attracted wide research attention, a noticeable gap exists regarding what might potentially affect the firm–customer interaction process through which value is co-created. This paper aims to explore how customers exchange information and communicate with firms through mobile applications for value co-creation purposes in a travel context.
Design/methodology/approach
Based on a constructivist research paradigm, this study adopted a qualitative research design. Data were collected through semi-structured interviews and were analyzed following narrative analysis approach.
Findings
The findings highlight the contextual factors (individual characteristics, trip characteristics and computer-mediated communication characteristics) that facilitate and inhibit the firm–customer interaction process. Practitioners are suggested to put more efforts on creating stimuli for interactions and managing customer expectation.
Research limitations/implications
This study goes beyond technology adoption and focuses on customers’ post-adoption stage. The findings shed light on the important role of the service provider in facilitating effective interactions for value co-creation with customers.
Originality/value
This study focuses on the interaction process, rather than the antecedents and outcomes of mobile-based value co-creation. It contributes empirical evidence on how customers co-create value and why some situations present better opportunities for successful value co-creation.
基于移动资讯科技的价值共创:影响客户体验的情景因素
目的
通过移动资讯科技平台收集客户信息并与客户互动从而提供个性化服务和体验已成为一种趋势。尽管基于移动资讯科技的价值共创已经吸引了广泛的研究关注, 但是什么潜在因素可能会影响企业与客户为了共创价值而进行的互动的过程仍未被确定。这项研究探讨客户如何在旅行环境中透过移动应用程式与服务提供商交换信息和进行交流, 以实现价值共创的目的。
研究设计/方法
本研究基于建构主义研究范式, 采用了定性研究设计。通过半结构化访谈收集数据, 并根据叙述分析方法进行数据分析。
调查结果
调查结果突出了有助于和抑制企业与客户透过移动科技互动的情境因素(个人特征、行程特征和电脑媒介传播特征), 建议业界人士在促进互动和管理客户期望方面付出更多的努力。
独创性
本研究关注企业和客户的互动过程, 而非着重于价值共创的前提和结果。它提供了经验性证据解释客户如何与企业共创价值, 以及为什么某些情况为成功实现价值共创提供更好的机会。
研究意义
有别于过去着重探讨影响技术采用因素的研究, 本研究关注客户的采用后阶段。调查结果阐明了服务提供商在促进与客户进行有效互动从而与客户共创价值的重要角色。
El valor de la co-creación basado en dispositivos móviles: Factores contextuales sobre la experiencia de los clientes
Resumen
Diseño/metodología/enfoque
Basado en un paradigma de investigación constructivista, este estudio adopta un diseño de investigación cualitativa. Los datos se recopilaron a través de entrevistas semiestructuradas y se analizaron siguiendo un enfoque de análisis narrativo.
Propósito
Recopilar información e interactuar con los clientes a través de plataformas móviles con fines de personalización se ha convertido en tendencia. Si bien la co-creación de valor basada en dispositivos móviles ha atraído una amplia atención en la investigación, existe una brecha notable con respecto a lo que podría afectar potencialmente en el proceso de interacción empresa-cliente a través del cual se co-crea valor. Este estudio tiene como objetivo explorar cómo los clientes intercambian información y se comunican con las empresas a través de aplicaciones móviles con fines de creación conjunta de valor en el contexto de los viajes.
Hallazgos
Los resultados enfatizan los factores contextuales (características individuales, características del viaje y características de la comunicación mediada por ordenador) que facilitan e inhiben el proceso de interacción empresa-cliente. Se sugiere a los profesionales del turismo mayor esfuerzo para crear estímulos en las interacciones y gestionar las expectativas del cliente.
Limitaciones/implicaciones de la investigación
Este estudio va más allá de la adopción de tecnología y se centra en la etapa posterior a la adopción del uso de la tecnología por parte de los clientes. Los resultados proyectan luz sobre el importante papel del proveedor de servicios a la hora de facilitar interacciones efectivas para la creación conjunta de valor con los clientes.
Originalidad/valor
Este estudio se centra en el proceso de interacción, más que en los antecedentes y resultados de la co-creación de valor basada en dispositivos móviles. Aporta evidencia empírica sobre cómo los clientes co-crean valor y por qué algunas situaciones presentan mejores oportunidades para la co-creación de valor exitosa.
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Sut Ieng Lei, Lawrence Hoc Nang Fong and Shun Ye
While the importance of human touch for maintaining a tech–touch balance has been stressed, little knowledge exists regarding how such human elements should be incorporated in…
Abstract
Purpose
While the importance of human touch for maintaining a tech–touch balance has been stressed, little knowledge exists regarding how such human elements should be incorporated in service settings dominated by technologies. This study aims to examine the outcomes of human touch levels across different travel stages in a hotel stay context.
Design/methodology/approach
Data were collected through a survey on 900 participants. Latent class analysis was first conducted to categorize the sample into groups based on human touch levels. Hypotheses were then tested using regression-based moderation analysis with the PROCESS macro for SPSS.
Findings
Human touch level negatively predicts perceived risk, which is negatively associated with satisfaction. These effects are particularly significant at check-in and check-out stages. Informational privacy significantly moderates the effect of human touch level on perceived risk. Such interaction effects were spotted at the booking and check-out stages.
Research limitations/implications
This study contributes to theory by revealing the role of human touch elements in technology-driven service scenarios and provides practical guidelines for hotels on sharpening service experience by integrating human touch and technology elements.
Originality/value
Through integrating the service encounter framework and concept of customer touchpoints, this study takes a different approach that integrates both “tech” and “touch” by investigating the effects of customer-owned touchpoints in each core stage of a hotel stay journey.
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Rui Zhang, Lei Zhao, Dan Xie, Jinlong Song, Wendong Zhang, Lihu Pan and Yanhua Zhang
This study aims to simulate and test the performance of a transmitting and receiving capacitive micro-machined ultrasonic transducer (CMUT). Aimed at detecting demand of the CMUT…
Abstract
Purpose
This study aims to simulate and test the performance of a transmitting and receiving capacitive micro-machined ultrasonic transducer (CMUT). Aimed at detecting demand of the CMUT, a matched integrated adjustment circuit was designed through analyzing processing methods of transducer’s weak echo signal.
Design/methodology/approach
Based on the analysis of CMUT array structure and work principle, the CMUT units are designed and the dynamic performance analysis of SIMULINK is given according to the demand of underwater detecting. A transceiver isolation circuit is used to make transmission mode and receiving mode separate. A detection circuit is designed based on the transimpedance amplifier to achieve extraction of high-frequency and weak signal.
Findings
Through experimentation, the effectiveness of the CMUT performance simulation and the transceiver integrated adjustment circuit were verified. In addition, the test showed that CMUT with 400 kHz frequency has wider bandwidth and better dynamic characteristics than other similar transducers.
Originality/value
This paper provides a theoretical basis and design reference for the development and application of CMUT technology.
Details
Keywords
- MEMS
- Dynamic performance
- Ultrasonic sensors
- Underwater applications
- Detection circuit
- Transmission transducer
- Capacitive micro-machined ultrasonic transducer
- Receipt and transmission transducer
- MEMS
- Dynamic performance
- Ultrasonic sensors
- Underwater applications
- Detection circuit
- Transmission transducer
- Capacitive micro-machined ultrasonic transducer
Lei Wang and Jennifer Welbourne
This paper aims to examine the impact of the COVID-19 pandemic on healthcare workers’ perception of job pressure as well as their anxiety and depression levels.
Abstract
Purpose
This paper aims to examine the impact of the COVID-19 pandemic on healthcare workers’ perception of job pressure as well as their anxiety and depression levels.
Design/methodology/approach
Survey data were collected from 109 healthcare workers enrolled in two MBA courses in Healthcare Human Resources Management at a university in the Southern USA, respectively, Fall 2020 and Fall 2021. A path analysis was conducted to test a model of the impact of the COVID-19 pandemic on healthcare workers’ perception of job pressure as well as their anxiety and depression levels.
Findings
The study results showed treatment of COVID-19 patients led to increased work hours for healthcare workers; changes in work hours and work methods were related to healthcare workers’ perception of job pressure; healthcare workers perceptions of job pressure were positively related to their anxiety levels; organizational support was negatively related to healthcare workers’ anxiety levels; and healthcare workers’ anxiety levels were positively related to their depression levels.
Originality/value
Findings from the tested model provide support for the Job Demands-Resources model in the context of the COVID-19 pandemic.
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Lei Wang and Jorge A. Gonzalez
This study aims to test the presence of an adverse impact against professors belonging to minority groups (African American, Asian American, Hispanic American and foreign national…
Abstract
Purpose
This study aims to test the presence of an adverse impact against professors belonging to minority groups (African American, Asian American, Hispanic American and foreign national origin) in official student evaluation of teaching (SET).
Design/methodology/approach
The authors conducted a series of regression analyses to compare SET rating sources and control for course difficulty.
Findings
The regression analysis results showed that White American professors receive higher SET ratings than non-White American and foreign professors, which implies the presence of bias in SET.
Originality/value
To the authors’ knowledge, this is the first study to examine race/ethnicity and national origin bias in SET using official SET results from multiple universities.