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The review begins with a study of several analyses of statistics relating to interlibrary loan. The subjective nature of some of these is stressed and the danger of using statistical data in isolation is highlighted. Statistical evidence is also brought into the discussion about the conflict between interlending and preservation which centres on the difference between the book and the text. Whilst two authors take a rather conservative approach, the third looks on the problem with a more liberal attitude. Although the intrinsic safety of the materials involved is a partial barrier to interlending in developing countries, writers from both Africa and Latin America emphasize the major obstacles to advancing ILL are professional attitudes and jealousies. The proceedings of a seminar in India are reported in which a number of participants put forward possible interlending models for their country. The deliberations in Australia also centre round the alternative models available, and arguments over the costs involved persist leading to some novel arguments about making ILL a free service. The development of interlending in Illinois is examined in some detail. The impact of interlending on acquisitions policies is discussed in two papers which show that interlending is still a backup for low use material when viewed in this context. The review closes with a discussion of the future particularly in terms of money and resources which are likely to become more and more limited. The demise of the US plan for a National Periodicals Center is used to show that money and power are major elements in deciding the fate of interlending schemes.

This paper aims to examine the adoption of the open source library management system, Koha, amongst Australian special libraries.

The spread of Koha in Australian special libraries and the opinions of Koha users on the system have been examined by a survey distributed to all known Australian Koha users. A case study of the Greater Western Area Health Service (GWAHS) library network is also presented, demonstrating many of the practical issues involved in the decision to convert to an open source system.

The main reasons given for conversion to Koha were practical economic grounds, coupled with dissatisfaction with conventional library systems. Libraries found the conversion to Koha reasonably trouble‐free. Satisfaction ratings on most aspects of Koha performance were “above average” to “good”. Library expectations of value for money and overall cost savings appear to have been realised.

The sample of responding libraries (46.67 per cent of all Koha libraries found) included hosted and non‐hosted installations, and a representative mix of health and non‐health libraries, including three from the tertiary sector. Results were consistent across all groups. Many Koha installations have commenced operation since 2008, and a more comprehensive survey should be undertaken in the future, when the long‐term effects of open source adoption are more evident.

Koha has proved well suited to small health libraries, and the GWAHS experience has been successfully replicated amongst many other Australian special libraries.

The switch to open source has enabled many libraries to greatly enhance services to remote users. Financial restrictions which prevented many libraries establishing a web presence have been overcome by open source, resulting in greatly increased contact with library clients

Results of the first survey of Australian Koha users are presented. A case study of the first Australian health library network installation of Koha is also included.

Discusses the arguments for and against the trend of charging for interlibrary loans. Considers the costs of interlending, sources of information, the charging situation in the United Kingdom, Europe, former USSR, USA and Canada, and Australia, as well as the reasons for not charging: transaction size, political reasons, income retention/use and moral objection. Concludes that the trend towards charging is likely to widen the gap between those who can afford to pay for documents and those who can′t, to the detriment of library co‐operation.

Describes a number of experiments with electronic document delivery, and the copyright problems that are affecting its use. Considers the inadequacies of interlending for the user, the interlending in Eastern Europe and Australia. Outlines the impact of CD‐ROM on document supply and suggests that interlending can be a social, cultural and economic measure.

Examines some of the special problems raised by the Caribbean′s cultural diversity when it comes to considering a regional interlibrary loan and document supply system. Considers some of the barriers that cannot be controlled by librarians; those which can partially be controlled; and others that are created by librarians. Suggests that all nations of the Caribbean should become resources for their own output. Emphasizes simplicity and ease of operation, with the aim of pointing the way towards the establishment of a manageable and efficient interlibrary lending system.

This chapter reviews the conditions leading to the emergence of hybrid network structures involved in public service delivery, analyses opportunities for boundary-spanning by network members and frames these against different manifestations of leadership in such collaborative contexts. It addresses a gap in knowledge around leadership in hybrid networks, on the one hand, and around effectiveness of hybrid networks, on the other hand. Following an in-depth case-study of a hybrid network (local safeguarding children boards, LSCB) in England, UK, we advance a researchable proposition according to which, in turbulent times, the effectiveness of such networks is enhanced through one particular leadership type rather than others.

The purpose of this paper is to analyze the institutional and social forces that influence collaborative data sharing practices in cross-sector interorganizational networks. The analysis focusses on the data sharing practices between professionals in the transportation and public health sectors, areas prioritized for collaborative action to improve public health.

A mixed methods design is utilized. Electronic surveys were sent to 57 public health and 157 transportation professionals in a large major metropolitan area in the USA (response rate 39.7 percent). Focus groups were held with 12 organizational leaders representing professionals in both sectors.

The application of the institutional-social capital framework suggests that professional specialization and organizational forces make it challenging for professionals to develop the cross-sector relationships necessary for cross-sector collaborative data sharing.

The findings suggest that developing the social relationships necessary for cross-sector collaboration may be resource intensive. Investments are necessary at the organizational level to overcome the professional divides that limit the development of cross-sector relationships critical for collaborative data sharing. The results are limited to the data sharing practices of professionals in one metropolitan area.

Despite mandates and calls for increased cross-sector collaboration to improve public health, such efforts often fail to produce true collaboration. The study’s value is that it adds to the theoretical conceptualization of collaboration and provides a deeper understanding as to why collaborative action remains difficult to achieve. Future study of collaboration must consider the interaction between professional specialization and the social relationships necessary for success.

In the Netherlands, childcare and primary schools are governed by two different systems of two ministries, and although these institutes are usually located nearby, there always have been low levels of cohesion with respect to institute-to-institute collaboration. However currently, there is a national trend in enhancing interprofessional collaboration (IPC) with the aim of inclusion and equity. This study focuses on getting insight into the differences in intensity of collaboration and how IPC is organized. A two-dimensional Child Centre Integration Model which accounts for the variations in the degree of IPC in child centres and gives insight into IPC at different levels and into conditions for intensifying IPC is presented. That Dutch education and childcare systems do not connect with each other is seen to be an important cause of the failure or complication of IPC. Because the systems do not connect at the macro level, we see struggles in the necessary normative dimension due to status differences (i.e., inequality between employees) and differences in funding and autonomy. Differences between public (education) and private (childcare) institutions also lead to difficulties when it comes to fostering closer collaboration. This chapter ends with key lessons for practice and policy, including the suggestion that one strong ministry for child affairs, including education and childcare, which stimulates an unambitious course at national level, is required. This course can then be translated at regional and local levels.

The article considers the challenges involved in measuring the performance of local public service networks through an empirical analysis of Comprehensive Area Assessments (CAAs), a short-lived but pioneering attempt to gauge the effectiveness of local governments, health trusts, police and fire services in England.

Primary data about the implementation and impact of CAAs were gathered using a mixed method approach, including surveys of local public services, inspectorates and residents together with focus groups and semi-structured interviews in 12 case study areas.

CAAs encouraged agencies to strive to achieve better partnership working but did not provide sufficiently robust comparative data to enable managers to benchmark their performance against other areas or identify good practice elsewhere. Policy makers hoped that citizens would use CAAs to hold services to account but the process failed to attract media or public interest.

The logic of a more ‘joined-up’ approach to performance assessment of local partnerships is compelling. But in practice it is difficult to achieve because institutional arrangements at a national level mean that different sectors work within very different budget systems, professional networks and performance frameworks. Assessing the outcomes achieved by local partnerships also presents new challenges for inspection agencies and requires them to use new kinds of evidence.

This is the only attempt to date to evaluate CAAs and adds to an understanding of the challenges of assessing the performance of local public service partnerships. It highlights new questions for researchers and policy makers about the types of evidence needed to measure partnership performance and the extent to which the public may use the results.

Undertakes a pilot study, the results of which are reported here, into the degree to which marketing techniques are being applied in the local authority sports/leisure centre situations in the UK. Details the use of a questionnaire which focused attention on both marketing tools and major aspects of marketing philosophy. Finds evidence of marketing thinking having penetrated various organisational areas. Concludes that the study may have been of a pilot nature but there is evidence so far at least of marketing thinking being applied under one or more of the topic areas included in the questionnaire.