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Desktop publishing and how it can be used to produce documents are described: document design including the intended market, planning and designing the page. The principles of design are reviewed together with the use of multiple columns, margins and house style. How text and graphics are prepared and incorporated into a document and how the final document should be produced are further described.

Design rationale is design information that explains why an entity is designed as it is. This paper investigates how the documentation process and the use of documents in service design projects influence the reuse of design information across projects.

This study analyzes two sets of data collected through interviews and field observation. It first applied Lund's (2004) four elements of documentation process to categorize the collected data. Then it used bottom-up data analysis approach to identify patterns of the documentation process.

The author speculates designers' focus on certain documents' social aspect instead of material aspect influences how they reuse design information across projects. Some documents are important because they represent a consensus, and some are important because of the document producers rather than its content. The author also found a similarity between economists and service designers by comparing the study results with Harper and Sellen's (1995) findings. Based on the comparison, the author concludes that detailed research reports are easily reusable across design projects. Finally, although the author observed that designers are using templates to explicate design rationale, the created content is not used across projects.

This study identifies six types of documents that are commonly created in service design projects, three types of producer involvement and three types of provisional design outcomes. It also provides two suggestions for designers to reuse design information across service design projects better and two implications for future study.

In this paper, we present a proposed information environment (PROPIE) for enhanced interaction and value‐adding of electronic documents (e‐documents). The design of PROPIE was based on a thorough user needs and requirements assessment in interacting with information through well‐documented findings, and a focus group with twelve participants to elicit features that were deemed desirable in future interactions. The design was also based on an earlier work which reviewed the advancements in various user interface (UI) technologies, visualisation and interactive techniques, and a consideration of novel information structuring and organisation techniques that pose important implications for the design of more advanced UIs. Providing a suite of novel features and interactive tools that can be flexibly combined, PROPIE allows users to apply multiple novel ways to query intuitively and navigate information in an e‐document. The querying and browsing processes in PROPIE are supported by various interactive and visualisation techniques. Users work within a visually sovereign, integrated environment for information gathering and organising, based on navigable, fractional information objects that are also affiliated with rich metadata and additional layers of value‐adding information. A set of interface mock‐ups was developed to demonstrate the potential of the environment in supporting the design of a new generation of electronic journals (e‐journals). We report here empirical results from a study conducted to obtain representative users‘ feedback with regard to using PROPIE for interacting with e‐journals. Twenty‐two participants from a variety of academic backgrounds participated in the evaluation. Overall, PROPIE was found to have the potential both for enhancing the user’s interaction with information captured within e‐journals and for adding value to e‐documents in various ways.

The design documents are products of a process that aims to provide sufficient details to enable the contractor to efficiently implement the project at a realistic cost. Accordingly, it is expected that these design documents must be of high quality to engender the attainment of the desired project objectives. The purpose of this study is to analyze the factors that affect the quality of design documentation in construction projects in the context of a developing country.

This study used a descriptive research design involving professionals from firms offering services in areas of design and documentation, mainly architectural, quantity surveying and engineering. A total of 80 out of 84 questionnaires were received and analyzed using IBM SPSS Statistics Version 25, and a factor analysis approach was used to categorize the factors into smaller five groups.

The factors were subsequently categorized according to size, time, staff, quality and training-related factors. Collectively, large size of the project, inadequate supervision of junior design staff, low professional fees, procurement process and system, failure to adopt quality management systems and allocation or assigning of staff to more than one project at the same time have high influence (component loading of 700) in respective groups.

The reliance on data to analyze the factors of design documents in construction projects in developing economies context, using a Tanzanian exemplar, is considered a limitation. Developing countries with similar economic characteristics, procurement systems and cultural setup could benefit from the results of this study.

The study of factors affecting quality of design and documents in construction projects serves as a guide for built environment firms in Tanzania in conducting effective business and ensuring quality design documents, hence improved project performance. Understanding the nature of relationship between the design and construction teams as well as the impact of design documents on project performance is of great importance for the design teams of future projects and other decision-makers to pay attention when preparing design and related documents, especially during design stage of construction projects in developing countries.

The study contributes the knowledge by providing useful insights on the subject through a categorization of the factors affecting the quality of design documentation and exploring the nature of relationship between the design and construction teams in construction projects within a previously unexplored Tanzanian context focusing on a traditional procurement system for future improvement of project delivery, hence project success.

Urban conservation is an integral part of urban development planning and it is incorporated into land use rules and plans. In order to achieve the goals of an ideal heritage conservation policy, there are spatial plans, building codes and relevant regulations that should be well prepared as reference for development projects. Kota Lama Semarang (Old City of Semarang) area has been recognized as part of the origin of the development of Semarang City, the capital city of Central Java. This area has been designated as a cultural heritage area both at the city and national level since 2020. The Heritage City Conservation Program (P3KP) encourages Kota Lama Semarang Area to experience fairly massive development since 2013. On one hand, to control and manage the area, the Semarang City Government issued several official planning documents, i.e. (a) Kota Lama Semarang Area RTBL documents (2003); (b) Kota Lama Semarang Grand Design (2011); and (c) Kota Lama Semarang Site RTBL (2020), which consecutively were used as references of development projects. On the other hand, the results of development projects indicated that there are no coherent physical improvements in the area. The study was conducted to show whether there are consistencies or mismatches between the three planning documents.

This study used a qualitative deductive method with content analysis technique to compare three planning documents, using the predetermined variables.

The results showed that the consistency between the three planning documents was not fully demonstrated, but they are mutually interconnected.

The research focused only on three formal planning documents, for which comparative analysis was undertaken using content analysis to identify consistencies and inconsistencies based on determined 9 variables.

Good planning documents should be consistent, since they are used as development references. Inconsistencies among planning documents produced segmented urban environments in Kota Lama Semarang Area/Site, which are mostly due to the different institutions preparing the documents.

The segmented urban development in the area has reduced the historical and cultural values of the area. Revitalization program that was undertaken has some implication to the sustainability of the local economy.

The paper explores both the consistencies and mismatches among the three planning documents, which have been used as references in implementing development projects in Kota Lama Semarang Area. Failures in maintaining consistencies among documents are supposed to produce inconsistent physical development in the area, unless adjustment to current development has to be made.

The presence of incompatibility errors in design information is a major problem for the construction industry. An analysis of the generation and documentation process of this information reveals that propagation of design changes constitutes a main source for incompatibilities. The large amount of design data that is generated within the typically multidisciplinary design environment makes coordinating this information a very challenging task. Adding to the challenge is the fact that the involved design disciplines are, in most cases, spatially separated. This paper presents a developed architecture for an information model that aims to use the Internet technology to overcome this problem. The approach to develop the model is not to automate the currently used coordination techniques, rather to re‐engineer these techniques using the unique capabilities of computers and the Internet over those of humans. The model contains as well a component that enables the generation of customizable and multimedia construction documents. Such type of documents present many advantages over paper‐based documents and may ultimately replace them.

The poor quality of design documentation has been identified as a significant contributor to delays, rework and cost overruns on construction projects in South Africa. Despite this, limited research has been undertaken to specifically investigate the quality of design documentation. This in turn hampers efforts aimed at improving the quality of the design documents. The aim of this study is to identify the key quality attributes of design documentation and determine the extent to which the design documents issued on South African construction projects are perceived to incorporate the quality attributes.

A survey questionnaire was distributed among civil engineering design consultants and contractors in the South African construction industry. Responses to a total of 120 completed questionnaires were statistically analysed. The relative importance and extent of incorporation of the quality attributes was determined based on the mean scores.

It emerged from the study that the two key quality attributes of design documentation were legibility and coordinated design documentation. Attributes with the least importance were relevancy and certainty. Regarding the incorporation of the quality attributes, the design documents were rated highly with respect to their legibility and clarity. The quality of the documentation was deemed inadequate in terms of accuracy and certainty.

The findings provide valuable insight to stakeholders involved in developing initiatives aimed at improving the quality of design documentation and as a result construction project performance.

The study provides empirical evidence and extends the literature on design documentation quality especially from the perspective of South Africa, a developing country.

Design documents’ deficiencies (DDDs) are a major issue that plagues the construction industry in many countries. The purpose of this paper is to investigate the major causes of DDDs in a fast expanding economy, where errors can translate to an adverse impact on the economy. This paper aims to identify and assess the causes of DDDs for large construction projects from the consultants’ perspective.

In total, 20 causes of DDDs were shortlisted through an extensive literature survey. In total, 37 consultants based in the Eastern Province of Saudi Arabia participated in the study. The respondents were requested to provide their opinion with respect to the relative importance of the identified causes. The result of their responses was then used to rank the causes.

Based on their significance indices, the most significant causes of DDDs were “assigning design tasks to designers who lack work experience,” “team members’ communication skills,” “the level and quality of the design professional’s education,” “cross-disciplinary coordination,” “effective design team,” and “lack of knowledge transfer mechanism.”

Recommendations were provided to mitigate the issues of DDDs. It is envisioned that through a better understanding of the major causes of DDDs, design firms will be better positioned to recognize DDDs’ causes and establish appropriate measures for reducing their occurrence. The findings of this paper are beneficial to all project stakeholders, including design firms, clients, contractors, and end users.

This paper contributes to the literature by providing an assessment of the various causes of DDDs in the context of a rapidly expanding economy, where any inefficiency can lead to massive losses to the economy.

Examines the influence national culture has on the design of information systems through a comparative study of geographic information systems (GIS) design in the USA and Germany. Hofstede’s (1980) dimensions of national culture provide the theoretical framework for this research. Applying Hofstede’s dimensions, evaluates differences in the design documents and actual practice of design of King County, Washington, USA and Kreis (County) Osnabrück, Germany. The findings support Hofstede’s characterization at the conceptual level of design documents, but indicate that the practice of design in the German county deviates considerably from Hofstede’s characterization: whereas Germanic national cultural characteristics suggest a very regulated top‐down design process, the actual practice of design in Kreis Osnabrück involves, in fact, a great deal of negotiations. They lead to the formalization of efforts and preparation of standards. These negotiations are obscured by the cultural emphasis on regulation, as Hofstede did indeed predict through high uncertainty avoidance. In comparison, the findings in King County support Hofstede’s characterization that Anglo‐American national culture involves negotiations at all stages of design. These findings lead to a reconsideration of Hofstede’s national cultural dimensions. Formal design documents replicate national culture characteristics, obscuring the details of practice. Hofstede’s national cultural dimensions provide a valuable framework, but the practice of design in both counties is ultimately a process of negotiation.

State-of-the-art cloud applications are problematic for collaborative document management; their current design does not encourage active personal folder categorization. Cloud applications such as Google Drive and Microsoft’s OneDrive store documents automatically, so at no point are users directed to categorize them by placing them in folders. To encourage active categorization and promote effective retrieval of cloud documents, the authors designed an add-on “nudge” called Personal Organizer which prompts Google Drive users to categorize by storing cloud documents in personal folders. The add-on prompt is triggered when users attempt to close uncategorized or unnamed documents. The purpose of this paper is to test whether using the Personal Organizer add-on leads participants to actively store their documents in folders that they personally created, and whether this promotes more successful and efficient retrieval.

To test the add-on, the authors conducted a pretest-manipulation-post-test intervention study with 34 participants lasting over three months. In both tests, participants were asked to retrieve personal documents taken from their own “Recents” list to improve ecological validity.

Using our add-on doubled the percentage of documents that were actively stored in folders. Additionally, using personally created folders substantially improved retrieval success while decreasing retrieval time.

Implementing our findings can improve document storage and retrieval for millions of users of collaborative cloud storage. The authors discuss broader theoretical implications concerning the role of active organization for retrieval in collaborative repositories, as well as design implications.