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Article
Publication date: 1 September 2000

Joyce L. Grahn and David X. Swenson

Suggests ways to improve the quality of cross‐cultural training by the analysis of needs within expatriates. Identifies the countries for this training and matches the indicated…

2411

Abstract

Suggests ways to improve the quality of cross‐cultural training by the analysis of needs within expatriates. Identifies the countries for this training and matches the indicated needs with global business growth patterns. Reports on an internet survey of trainers and a review of global commerce which reveals a high mismatch between countries identified and emerging global markets. Cites a strong need for reformulating cross‐cultural training strategies and processes together with suggestions for the enhancement of global training.

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Cross Cultural Management: An International Journal, vol. 7 no. 3
Type: Research Article
ISSN: 1352-7606

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Article
Publication date: 1 April 2001

Joyce L. Grahn, David X. Swenson and Ryan O’Leary

Identifies the contrasts and similarities between the American Indian and Anglo American style of leadership. Finds the results show differing values in areas of communication…

973

Abstract

Identifies the contrasts and similarities between the American Indian and Anglo American style of leadership. Finds the results show differing values in areas of communication, strategic initiative, technology, decision‐making, and vision. Discusses the implications for enhancing American Indian/Anglo American relationships in light of these differences.

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Cross Cultural Management: An International Journal, vol. 8 no. 1
Type: Research Article
ISSN: 1352-7606

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Article
Publication date: 1 March 1997

David X. Swenson

Macro change drivers like global competition, information and technology innovations, and demographic shifts have required organizations to rethink their structures and processes…

2887

Abstract

Macro change drivers like global competition, information and technology innovations, and demographic shifts have required organizations to rethink their structures and processes. In particular, the flattening and downsizing of organizations has led to the empowerment of teams in an attempt to increase flexibility, adaptability, customer responsiveness, and productiveness. While transition to teams has been a widely adopted strategy, there are many examples of team failures that eventually undermine empowerment. It is argued in this article that the formation of teams requires the presence of certain external and internal conditions. The external requisites include support and direction, such as congruence with strategy, top management support, clear goals and parameters, and effective selection of employees. The internal requisites include an emphasis on preparation and training of employees through initial team building and ongoing team development, and encouragement of a continual reflective learning cycle. Without the internal processes for team learning, even an initially successful team may defeat itself and become unproductive, thereby discouraging further support for team empowerment initiatives.

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Empowerment in Organizations, vol. 5 no. 1
Type: Research Article
ISSN: 0968-4891

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Article
Publication date: 9 March 2010

Richard E. Kopelman, David J. Prottas and David W. Falk

This paper aims to discuss the historical importance and current relevance of Douglas McGregor's Theory X and Y, and to suggest that the paucity of related empirical research is…

12739

Abstract

Purpose

This paper aims to discuss the historical importance and current relevance of Douglas McGregor's Theory X and Y, and to suggest that the paucity of related empirical research is, in part, attributable to the lack of validated measures. The present research seeks to describe the development and construct validation of a measure pertinent to Theory X/Y behaviors.

Design/methodology/approach

Surveys completed by 512 working adults provide the present data. A total of 26 initial Theory X/Y behavior items are reduced to 13 through factor analysis. Convergent and discriminant validities are examined through correlational and regression analyses with measures of proximal, distal, and unrelated constructs. Test re‐test reliability is assessed using longitudinal panel data from a subset of respondents.

Findings

The results provide evidence of the construct validity of the new measure.

Research limitations/implications

Respondents are relatively young and drawn from one region of the USA. Future research should collect multi‐source and multi‐level data.

Practical implications

The 13‐item scale may be useful as a diagnostic tool for individual and organizational development.

Originality/value

This paper represents the first research endeavor that focuses on construct‐validating a measure of managerial X/Y behaviors, as distinct from attitudes. The scale can be used in substantive research, including a more robust test of McGregor's theorizing.

Details

Leadership & Organization Development Journal, vol. 31 no. 2
Type: Research Article
ISSN: 0143-7739

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Book part
Publication date: 29 March 2016

Marc Wouters, Susana Morales, Sven Grollmuss and Michael Scheer

The paper provides an overview of research published in the innovation and operations management (IOM) literature on 15 methods for cost management in new product development, and…

Abstract

Purpose

The paper provides an overview of research published in the innovation and operations management (IOM) literature on 15 methods for cost management in new product development, and it provides a comparison to an earlier review of the management accounting (MA) literature (Wouters & Morales, 2014).

Methodology/approach

This structured literature search covers papers published in 23 journals in IOM in the period 1990–2014.

Findings

The search yielded a sample of 208 unique papers with 275 results (one paper could refer to multiple cost management methods). The top 3 methods are modular design, component commonality, and product platforms, with 115 results (42%) together. In the MA literature, these three methods accounted for 29%, but target costing was the most researched cost management method by far (26%). Simulation is the most frequently used research method in the IOM literature, whereas this was averagely used in the MA literature; qualitative studies were the most frequently used research method in the MA literature, whereas this was averagely used in the IOM literature. We found a lot of papers presenting practical approaches or decision models as a further development of a particular cost management method, which is a clear difference from the MA literature.

Research limitations/implications

This review focused on the same cost management methods, and future research could also consider other cost management methods which are likely to be more important in the IOM literature compared to the MA literature. Future research could also investigate innovative cost management practices in more detail through longitudinal case studies.

Originality/value

This review of research on methods for cost management published outside the MA literature provides an overview for MA researchers. It highlights key differences between both literatures in their research of the same cost management methods.

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Article
Publication date: 1 April 2003

Georgios I. Zekos

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some…

101306

Abstract

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.

Details

Managerial Law, vol. 45 no. 1/2
Type: Research Article
ISSN: 0309-0558

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Article
Publication date: 1 February 1981

David D. Ginsburg

It's been three years since my previous survey in RSR. Superb reference books in pop music have been appearing so frequently that I've been having trouble keeping up. Let's hope…

164

Abstract

It's been three years since my previous survey in RSR. Superb reference books in pop music have been appearing so frequently that I've been having trouble keeping up. Let's hope “next year's” survey will only be 12 months in the making and not 36.

Details

Reference Services Review, vol. 9 no. 2
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 28 January 2025

Tamara Masters, Michael Swenson and Gary K. Rhoads Rhoads

Personnel, particularly frontline employees, represent the face of retailers and help promote the brand, enhancing customer loyalty and satisfaction through positive interactions…

28

Abstract

Purpose

Personnel, particularly frontline employees, represent the face of retailers and help promote the brand, enhancing customer loyalty and satisfaction through positive interactions. This research examines retailing versus non-retailing marketing positions to uncover factors that can increase job satisfaction in retail: work environment factors, job characteristics and psychological factors. These factors allow for a holistic view of today’s competitive market that addresses human motivation theory and reveals important insights for attracting and retaining retail talent who can provide compelling, positive experiences for customers.

Design/methodology/approach

Survey research provided the means to collect data and compare retailing versus non-retailing marketing positions. A paid online panel of 2,334 marketing and retail professionals yielded 659 completed surveys. To capture workplace experience of retailers and other marketing professionals, the study measured work environment factors (compensation, customers, recognition received, supervisor support and co-workers), job characteristics (performance feedback, power and control, work variety, autonomy and altruistic opportunity) and psychological factors (job stress, work overload, role conflict and job burnout).

Findings

The findings suggest that job characteristics, psychological outcomes, organizational factors, family support and altruistic opportunity affect retail employee satisfaction. These findings offer actionable responses for retailers in their quest to attract and retain retail employees in today’s competitive job market and, in turn, enrich the customer experience journey.

Research limitations/implications

Competition for the best marketing people to work in retail and avoiding negative interactions between retail employees and customers can be expected to increase brand competitiveness. This research was based on survey responses of individuals in marketing positions suggesting individuals that care about their marketing careers. This research has implications for marketing leadership with regard to critical issues of today’s retail personnel. There is an opportunity to make a difference. Without highly satisfied employees, retail will continue to face challenges in finding and keeping individuals who enhance the customer journey and promote desirable brand experiences. Research consistently shows that when job characteristics, satisfiers and stress are negative aspects of the job, people shift to other jobs that provide more personal career fulfillment (Leider et al., 2016; Stamolampros et al., 2019). Even carefully executed digital marketing, strategic data analytics, aesthetics and promotions cannot drive customers to become raving fans of a retail brand without satisfied employees. Retail personnel are critical as they represent the brand and have a significant impact on the customer experience. With limited resources available to retail management, a priority could be in recruiting and training managers to attract and retain the best retail workers and improve the customer experience. Creating positive customer connections is critical in retail.

Practical implications

Practically, this research provides insight into specific areas that need strategic management action to make retail more appealing.

Originality/value

The study provides an overview and comparison of the key aspects of job satisfaction in retail marketing positions compared with non-retail marketing positions.

Details

International Journal of Retail & Distribution Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-0552

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Article
Publication date: 1 June 1994

P.R. Masani

Presents the scientific methodology from the enlarged cybernetical perspective that recognizes the anisotropy of time, the probabilistic character of natural laws, and the entry…

820

Abstract

Presents the scientific methodology from the enlarged cybernetical perspective that recognizes the anisotropy of time, the probabilistic character of natural laws, and the entry that the incomplete determinism in Nature opens to the occurrence of innovation, growth, organization, teleology communication, control, contest and freedom. The new tier to the methodological edifice that cybernetics provides stands on the earlier tiers, which go back to the Ionians (c. 500 BC). However, the new insights reveal flaws in the earlier tiers, and their removal strengthens the entire edifice. The new concepts of teleological activity and contest allow the clear demarcation of the military sciences as those whose subject matter is teleological activity involving contest. The paramount question “what ought to be done”, outside the empirical realm, is embraced by the scientific methodology. It also embraces the cognitive sciences that ask how the human mind is able to discover, and how the sequence of discoveries might converge to a true description of reality.

Details

Kybernetes, vol. 23 no. 4
Type: Research Article
ISSN: 0368-492X

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Book part
Publication date: 21 June 2005

Edward Weiner and Elizabeth S. Riklin

Abstract

Details

Handbook of Transport Strategy, Policy and Institutions
Type: Book
ISBN: 978-0-0804-4115-3

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