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A contrast of site productivity levels for an in situ concrete operation (reinforcement fixing) on a high‐rise project amongst construction contractors from Germany, France and the UK is given. The productivity rates provided by contractors' planning engineers for a model construction project form the basis of this evaluation. Conclusions drawn, based on relatively small samples, are considered approximations of the actual productivity levels in each international location. An analysis of variance based on international origin indicates significant differences between these productivity rates. Generally, amongst the sample surveyed, UK and German contractors exhibit the most efficient levels of labour productivity for the operations observed, whilst French contractors are by far the least productive. For the model building, UK contractors are the most productive, requiring less labour input than those from Germany and France. The UK contractors also demonstrate a high degree of performance variation. Leading on from these analyses, a construction (labour) cost comparison indicates the UK to be the most economic location. A comparison with previous research indicates contrasting findings. It is concluded that the performance ranking of French, German and UK contractors will vary depending upon the construction operations concerned, and therefore, assumptions regarding national contracting industries should not be based on individual operations. Contractors could benefit from developing closer links with their international counterparts since this would facilitate dissemination of European ‘best practice’.

International research concerning the comparative performance and practices of construction contractors from three European countries (UK, France and Germany) has been previously reported. The research has recently been extended to include Australian construction companies, thereby providing the potential for further exploring international contractor performance, the results of which are herein presented. The research methodology involves a questionnaire survey of contractors whereby a hypothetical high rise in situ concrete building is presented to respondents. Participants of the survey are asked to provide various performance data and preferred construction practices for this building. Results suggest that French contractors acquire the fastest construction speeds closely followed by those from Australia. Construction practices are similar in the UK and Australia, which contrast with French and German practice whose preferences were also found to be different. Findings suggest Australian contractors achieve higher levels of performance than those from the UK whilst implementing similar practices. Further research is needed to investigate the cause of the performance disparity found to exist in these two countries.

International comparisons of contractor performance allow contractors in different countries to distinguish their own strengths and weaknesses and improve their competitiveness accordingly. Based on a survey of contractors in Japan, the UK and the US, contractor time performance is evaluated and compared. It is found that Japanese contractors achieve shorter construction times and higher levels of time certainty than their UK and US counterparts. Furthermore, anticipated delays are far shorter in Japan and levels of client satisfaction are significantly higher than in the US and UK. The superior performance of Japanese contractors may be attributed to their working practices which were characterized by the use of a larger workforce on site, detailed planning, close working relationships with their subcontractors, and an overriding focus on time certainty.

The present investigation utilizes a bespoke methodology to analyse and compare the productivity rates of contractors' planning engineers for concrete placing operations amongst three European construction industries, namely Germany, France and the UK. An analysis of variance (anova) was used to investigate differences between the productivity rates. Based on such rates, the analysis shows that German contractors achieve the most efficient levels of labour productivity for this particular operation, whilst amongst the sample surveyed, British contractors are less productive than French and German companies. Although leading British contractors can compete with the best on the continent, the least productive companies in the UK sample were inferior to the least productive in France and Germany. Using national all‐in rates for labour, actual (labour) costs for this concrete operation were calculated to be lowest in France despite French wage rates being marginally higher than in the UK. This was because of the superior labour output of French contractors. The apparent lower productivity of British firms sampled in the present research concurs with the findings of two other international studies, indicating that the methodology utilized can provide meaningful and accurate productivity information.

An assessment of the performance of UK clients on 55 ‘case projects’ as considered by contractors is presented and used to develop models of contractors' satisfaction. Principal component analysis (PCA) reveals five dimensions to contractor satisfaction, classified in this research as (i) support provided to contractors, (ii) clients' attitude, (iii) clients' understanding of their own needs, (iv) quality of clients' brief, and (v) financial aspects of performance. Knowledge of these models should enable clients to perform better, which is conducive towards satisfactory participant performance and overall project performance. The models identify three key aspects of client performance that are found to significantly influence contractors' satisfaction levels, namely, (i) the capability of the client's representative, (ii) the client's past performance and project management experience and (iii) the financial soundness and reputation of the client. Additionally, the nature of the project and certain characteristics of contractors also influence satisfaction levels. The models demonstrated accurate predictive power and were found to be valid and robust. Clients could use the models to help improve their performance, leading to more successful project implementation. This will also promote the development of harmonious working relationships within the construction project coalition (PC).

The results of a model based survey of contractors' planning engineers in France and the UK suggest that planned completion times for constructing an identical high‐rise in situ concrete framed structure are significantly and dramatically lower in France than in the UK. Average planned construction periods in France were 13 weeks, some 9 weeks faster than the UK average of 22 weeks. Since planned construction periods reflect past experience, French contractors apparently achieve superior levels of production performance whilst at the same time working fewer hours per week, utilizing directly employed workers and employing fewer supervisors. If such planned completion times are truly representative, the findings indicate comparatively poor UK contractor performance, and signify future problems for the British builder in the emerging European marketplace. The causes of such poor performance are complicated, but based on indicative French best practices: production is enhanced when scheduled overtime is avoided, a directly employed and mainly skilled workforce is engaged, and a maximum working time of 40 hours per week is the norm rather than the exception.

Presents a conceptual model for assessing flood damage to UK domestic properties. The model originates from a critique of existing knowledge in the field and from discussions held with practitioners responsible for surveying and recommending strategies for repair of such properties. Flood damage assessment is a complex task requiring consideration of many factors. Subsequently, the model takes into account building characteristics along with the characteristics of the flood. Presently, recommendations in the literature for repairing flood damaged properties are very general in nature so “convenient” and circumspect inferences tend to be made by surveyors. In turn, professional guidance in this respect exhibits substantial variance regarding, for example, their specific recommendations for repair work. Because of this variance, it is difficult to confirm whether any repair strategy implemented is optimal, in terms of, for example, cost expended or methods used. The model presented progresses knowledge towards standardising the assessment of flood damaged UK domestic properties.

Results of an international investigation concerning the selection of materials handling methods for high rise in‐situ concrete buildings by contractors’ planning engineers in France, Germany and the UK are presented. Findings indicate that materials handling methods differ in each international location. Tower cranes still dominate for high rise in‐situ concrete buildings, although contractors will also frequently utilise concrete pumps in conjunction. Company size has little impact on the materials handling method selected. Eight predominant (construction method) selection factors are identified, and ranked for each international group of contractors. Statistically, the rankings are shown to be almost the same for each country. Relative costs, speed of construction, and site safety are the principal selection criteria. Correlation analysis reveals a degree of association between the selection factors.

Despite the present focus on improving the resilience of homes to flooding in UK flood risk management policy and strategy, a general measurement framework for determining levels of flood resilience in UK homes does not exist. In light of this, the aim of this study was to develop a means to evaluate the levels of resilience in flood-prone homes from the perspective of homeowners'.

A quantitative research methodology was employed, with empirical data obtained through a postal survey of homeowners who had experienced flooding. The responses received were then analysed using a combination of statistical techniques including agreement/reliability tests and multiple regression to develop a model of flood resilience.

A predictive model was developed that allows the resilience of a property to be quantified and measured as perceived by homeowners. The findings indicate that the main factors found to influence the level of flood resilience were: property type (PT), presence of cellar/basement (C/B), property wall type (PWT), property ground floor type (PGFT), kitchen unit type (KU), flood experience (FE), flood source (FS) and flood risk level (FRL).

The resulting model provides unique insights into resilience levels to the benefit of a range of stakeholders including policy makers (such as Defra/Environment Agency), Local Authority flood teams, property professionals, housing associations and homeowners. As a result, homeowners will be in a better position to determine which interventions should be prioritised to ensure better flood protection.

This is the first study of its kind to have rigorously quantified the level of flood resilience for individual homes. This study has quantified the effectiveness of individual resilience measures to derive the first reliable means to measure the overall levels of resilience at the individual property level. This is regarded as a significant contribution to the study of flood risk management through the quantification of resilience within individual UK homes, enabling the prioritisation of interventions and the overall monitoring of resilience.

Client satisfaction is one of the major determinants of project success and therefore is a fundamental issue for construction participants who must constantly seek to improve their performance if they are to survive in the marketplace. However, client satisfaction has remained an elusive issue for a majority of construction professionals. This research aims to investigate the performance of construction consultants to determine those key performance attributes which have a crucial impact on client satisfaction, and from that to identify ways of improving the services provided by such consultants.

This research presents the results of a UK‐wide client satisfaction survey based on the performance of a large engineering and management consultancy organisation whom they employed.

Results indicate that key performance attributes for consultants including technical accuracy; overall quality of services and people, have been identified as the main client satisfaction criteria. Clients consider effective communications and their service providers as being most important in determining their satisfaction levels. Furthermore, it is revealed that clients' strategic decisions and the overall performance of consultants in those key areas make a significant contribution towards client satisfaction.

The outcome of this research will improve the understanding of the client satisfaction phenomenon and benefit clients and construction consultants.