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Article
Publication date: 7 August 2023

Neil Robinson, Nicholas Catahan, Crispin Dale and Chris Doran

Charity shops have met a number of challenges in light of the impacts of the Covid-19 pandemic. The paper aims to explore the economic and social impact of charity shops and…

306

Abstract

Purpose

Charity shops have met a number of challenges in light of the impacts of the Covid-19 pandemic. The paper aims to explore the economic and social impact of charity shops and reviews the transformative impact they have on place, the experience of place and the social environment.

Design/methodology/approach

The paper conducts a review of the extant literature in the field of charity shop retail. Considering the issues that are raised, the article proceeds to discuss the opportunities that arise for place marketing efforts and charity shops in the retail environment, the wider sector, the high street and as a positive, key component of place(s).

Findings

The paper provides novel sectorial insights and recommendations that can be adopted by charity retail outlets. This includes discussion on transformative place marketing, the experience of place and the charity shop’ role in the social environment beyond the existing references to charity shops in place(s) and the high street.

Originality/value

Charity shops play a vital role in society and yet they are an under researched field. The paper contributes knowledge on the role of charity shops in transforming and experiencing place. The paper concludes with observations made from the discussion on charity shops, and states areas for future research regarding the role of the charity shop and place marketing, place identity and transformation.

Details

Journal of Place Management and Development, vol. 16 no. 4
Type: Research Article
ISSN: 1753-8335

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Book part
Publication date: 11 June 2021

Crispin Dale, Neil Robinson and Faisal Sheikh

Purpose: The COVID-19 pandemic has fundamentally impacted upon the travel supply chain and influenced tourist behaviours. This is further evidenced in corporate and travel firm…

Abstract

Purpose: The COVID-19 pandemic has fundamentally impacted upon the travel supply chain and influenced tourist behaviours. This is further evidenced in corporate and travel firm concerns surrounding future sales and profitability. Instilling confidence amongst tourists is therefore imperative to ensure consumers continue purchasing the holiday product. However, the management of an intangible and relatively unknown virus has compounded the already difficult management of the tourist experience.

Design/Methodology/Approach: The chapter reviews the impact of COVID-19 in the context of the tourism supply chain and the safety and security measures implemented in destinations. The financial implications of safety and security measures are acknowledged with management challenges and solutions discussed. The chapter underpins its analysis with the use of regional, national and international examples.

Findings: Contingency strategies ranging from quarantine to health and safety certification have been deployed by national governments and regional authorities. However, the complexity of the tourism product and the range of stakeholders involved in its make-up and distribution compounds the ability to ensure safety from the virus.

Practical Implications: The review acknowledges limitations of health and safety measures in the field and forwards alternative suggestions that can be adopted by tourism destinations and enterprises.

Originality/Value: The chapter is novel in that it reviews health and safety and financial security practices in the field as they relate to the COVID-19 pandemic.

Details

Tourism Destination Management in a Post-Pandemic Context
Type: Book
ISBN: 978-1-80071-511-0

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Article
Publication date: 21 September 2012

Ahmed Hassanien and Crispin Dale

The purpose of this paper is to explore events venues management's attitudes and practices toward new product development and innovation within the event industry.

4364

Abstract

Purpose

The purpose of this paper is to explore events venues management's attitudes and practices toward new product development and innovation within the event industry.

Design/methodology/approach

The approach is a multiple case study of different types of events venues in Scotland. A sample of seven events venues was selected.

Findings

The paper shows that most managers consider “market penetration” and “market development” as the most important growth strategies and directions for their venues. The level of risk becomes a major factor influencing the decision making process in NPD and maybe unsurprisingly, finance acts as the key driver. Also, differences amongst the venues are apparent in whether NPD is driven “top down” or “bottom up”.

Research limitations/implications

While the findings may be applicable to events venues located in other parts of the world, further research would be required to confirm this.

Practical implications

The paper will be useful to events venues, or those advising such clients who are considering NPD for their businesses.

Originality/value

Results are discussed in the context of theoretical and empirical work on innovation, and product development.

Details

Journal of Facilities Management, vol. 10 no. 4
Type: Research Article
ISSN: 1472-5967

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Article
Publication date: 7 June 2011

Ahmed Hassanien and Crispin Dale

Events venues are incredibly diverse and yet a coherent typology fails to be apparent in the mainstream literature. Indeed, the focus of research has predominately been on the…

9419

Abstract

Purpose

Events venues are incredibly diverse and yet a coherent typology fails to be apparent in the mainstream literature. Indeed, the focus of research has predominately been on the demand as opposed to the supply side of events venues. The article attempts to ameliorate this gap in knowledge and reviews the literature on current methods of classifying events venues.

Design/methodology/approach

To provide a context for the analysis and evaluation of events venues, it is necessary to explore the evolution of events venues classifications. Then, the paper offers a series of different criteria that can be used to explore the concept and scope of events venues.

Findings

The main aim of developing a new typology of events venues must be to produce a more effective and efficient classification of this sector. At the same time, the new typology needs to address various criteria that might further differentiate venues in terms of those factors which are outlined in the paper. Indeed, it should be noted that the discussed criteria could act as a foundation for how they can be classified into different types.

Originality/value

The proposed criteria provide a context that will guide academics and practitioners current and/or future classifications of events venues. A number of conclusions and recommendations for developing a new typology of events venues are then discussed.

Details

International Journal of Event and Festival Management, vol. 2 no. 2
Type: Research Article
ISSN: 1758-2954

Keywords

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Article
Publication date: 1 February 2001

Crispin Dale and Neil Robinson

Explores developments in tourism education to date, drawing on wider theoretical perspectives including the “McDonaldization” and the “Disneyization” of society. The article…

6837

Abstract

Explores developments in tourism education to date, drawing on wider theoretical perspectives including the “McDonaldization” and the “Disneyization” of society. The article raises critical questions that tourism stakeholders need to acknowledge if tourism, both as an industry and as a field of study, is to sustain itself in the long term. To meet the evolving needs of stakeholders, this article proposes that tourism education should become more specialist in nature. The authors forward a three‐domain model of tourism education based on generic, functional, and product/market‐based themed degree routes. The article outlines a cost/benefit analysis of theming tourism education for the key stakeholders and puts forward an action plan for its implementation.

Details

International Journal of Contemporary Hospitality Management, vol. 13 no. 1
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 17 February 2012

Ahmed Hassanien and Crispin Dale

The purpose of this paper is to review the role of new product development (NPD) in event venue operations by drawing on existing literature. The paper acknowledges product…

3417

Abstract

Purpose

The purpose of this paper is to review the role of new product development (NPD) in event venue operations by drawing on existing literature. The paper acknowledges product innovation as an under‐researched field in event venues and explores this within the context of seven diverse operations.

Design/methodology/approach

Using a case study analysis methodology the research reveals a number of key findings.

Findings

It is revealed that NPD is a fundamental process within event venues but takes a number of different forms, depending on the profit or non‐profit orientation of the organisation. Within this, the findings discuss the different aims, reasons and barriers of NPD.

Originality/value

The paper concludes with the key issues to NPD that managers in event venues should be aware of and proposes a number of limitations and areas for future research.

Details

Journal of Facilities Management, vol. 10 no. 1
Type: Research Article
ISSN: 1472-5967

Keywords

Available. Content available
Book part
Publication date: 11 June 2021

Abstract

Details

Tourism Destination Management in a Post-Pandemic Context
Type: Book
ISBN: 978-1-80071-511-0

Abstract

Details

Tourism Destination Management in a Post-Pandemic Context
Type: Book
ISBN: 978-1-80071-511-0

Abstract

Details

Tourism Destination Management in a Post-Pandemic Context
Type: Book
ISBN: 978-1-80071-511-0

Available. Content available
Article
Publication date: 7 June 2011

Anna Leask and Ahmed Hassanien

626

Abstract

Details

International Journal of Event and Festival Management, vol. 2 no. 2
Type: Research Article
ISSN: 1758-2954

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