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Article
Publication date: 1 January 2004

Abdus Sattar Chaudhry and Chua Jeanne

The concept of a call centre is defined and the technologies employed in call centre applications are examined. The principles and practices relevant in the context of telephone…

925

Abstract

The concept of a call centre is defined and the technologies employed in call centre applications are examined. The principles and practices relevant in the context of telephone services offered by libraries are highlighted. Features of call centres in selected libraries are described and compared with the Reference Point at the National Library of Singapore and recommendations on call centre practices with regard to the provision of LIS are presented.

Details

Library Review, vol. 53 no. 1
Type: Research Article
ISSN: 0024-2535

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Article
Publication date: 26 July 2021

Jingjing Yao and Jeanne M. Brett

It is important to infer and diagnose whether a negotiator is trustworthy. In international negotiations, people may assume that high-trust nations are more likely to produce more…

528

Abstract

Purpose

It is important to infer and diagnose whether a negotiator is trustworthy. In international negotiations, people may assume that high-trust nations are more likely to produce more trustworthy negotiators. Does this assumption hold universally? This study aims to address this research question by investigating the relationship between national-level societal trust and individual-level trust in negotiations.

Design/methodology/approach

This study uses a cross-sectional research design and a sample of 910 senior managers from 58 nations or regions. The hypotheses are tested by hierarchical linear modeling.

Findings

This study draws on the dynamic constructivist theory of culture to propose moderated hypotheses. Results show that societal trust predicts individuals’ social perceptions of attitudinal trust in negotiations, only when cultural face norms are weak rather than strong; societal trust predicts individuals’ social perceptions of behavioral trust in negotiations (i.e. high information sharing and low competitive behavior), only when negotiators process information analytically rather than holistically.

Originality/value

This study is the first to examine the relationship between national-level societal trust (i.e. generalized trust) and individual-level trust in negotiations (i.e. particularistic trust). It uses a large-scale, multinational sample to show that relying on societal trust to infer trust in negotiations is valid only in Western societies.

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International Journal of Conflict Management, vol. 32 no. 5
Type: Research Article
ISSN: 1044-4068

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Article
Publication date: 25 September 2020

Jeanne Ho, Trivina Kang and Imran Shaari

The purpose of this paper is to examine leading from the middle, which is consistent with calls to distribute leadership, while expanding the direction of influence, from the…

488

Abstract

Purpose

The purpose of this paper is to examine leading from the middle, which is consistent with calls to distribute leadership, while expanding the direction of influence, from the normal top-down to include a bottom-up or lateral direction. The paper proposes that the position of the vice-principal enables the role incumbent to lead from the middle as a boundary spanner. The research question was what leadership from the middle looks like for vice-principals.

Design/methodology/approach

The study consisted of interviews of 28 vice-principals and 10 principals. A mixed case and theme-oriented strategy was adapted, with member checking with each vice-principal.

Findings

The findings indicate that in leading from the middle, vice-principals play boundary spanning roles of connecting, translating and brokering: (1) connecting between organisational levels, (2) translating between vision/direction and actualisation, (3) connecting between middle managers and (4) brokering and translating between the ministry and the school.

Originality/value

Leading from the middle is a nascent concept which is worth exploring, given the complexity of educational systems with multiple ecological levels, and the need for leadership to create coherence between the levels.

Details

Journal of Educational Administration, vol. 59 no. 2
Type: Research Article
ISSN: 0957-8234

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Available. Content available
Book part
Publication date: 25 August 2006

Abstract

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National Culture and Groups
Type: Book
ISBN: 978-0-76231-362-4

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Book part
Publication date: 25 August 2006

Tanya Menon and Jeanne Ho-Ying Fu

Personal agency is often considered the hallmark of the independent self. By contrast, interdependent selves are viewed as fitting into groups, adjusting to situations, and…

Abstract

Personal agency is often considered the hallmark of the independent self. By contrast, interdependent selves are viewed as fitting into groups, adjusting to situations, and minimally asserting themselves. This characterization of the interdependent self as a “non-agent” assumes that personal and group agency are inimical to one another. We propose that group agency does not simply constrain personal agency, it also substitutes for personal agency, coexists with personal agency, and enhances personal agency. Further, we examine how independent selves experience constraint, a similarly underrepresented theme. These arguments introduce more nuanced conceptions of how independent and interdependent selves exercise agency.

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National Culture and Groups
Type: Book
ISBN: 978-0-76231-362-4

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Article
Publication date: 1 March 2003

Wendi L. Adair

This study uses Hall's (1976) theory of low/high context culture with theories of interpersonal adaptation (Gudykunst, 1985; Patterson, 1983) to test communication preferences…

5744

Abstract

This study uses Hall's (1976) theory of low/high context culture with theories of interpersonal adaptation (Gudykunst, 1985; Patterson, 1983) to test communication preferences, flexibility, and effectiveness in same‐ and mixed‐culture negotiation. Ninety‐three same‐culture low context (Israel, Germany, Sweden, and U.S.), 101 same‐culture high context (Hong Kong, Japan, Russia, Thailand), and 48 mixed‐culture mixed context (U.S.‐Japan, U.S.‐Hong Kong) dyads negotiated a 1 ½ hour simulation. Transcripts were content coded for direct and indirect integrative sequences and analyzed with hierarchical linear regression. Supporting the theory, results revealed more indirect integrative sequences in high context dyads and more direct integrative sequences in low context and mixed context dyads. Direct integrative sequences predicted joint gains for mixed context dyads.

Details

International Journal of Conflict Management, vol. 14 no. 3/4
Type: Research Article
ISSN: 1044-4068

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Book part
Publication date: 15 December 2016

Abstract

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Mastering Digital Transformation
Type: Book
ISBN: 978-1-78560-465-2

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Article
Publication date: 16 August 2021

Nina Michaelidou, George Christodoulides and Caterina Presi

Limited research has examined the segment of ultra-high-net-worth individuals (UHNWIs). This study aims to explore how this segment self-presents with regard to luxury on…

2213

Abstract

Purpose

Limited research has examined the segment of ultra-high-net-worth individuals (UHNWIs). This study aims to explore how this segment self-presents with regard to luxury on Instagram.

Design/methodology/approach

We use a qualitative research approach to content-analyze 815 publicly available photos on Instagram. The analytical approach involves multiple stages and yields three key themes.

Findings

Through Instagram images, UHNWIs engage in inconspicuous consumption via subtle displays of luxury possessions and more cues that indicate luxury experiences, power and social connections. The results further identify four dimensions of self-presentation in luxury consumption on social media: ostentatious, humble, revealed and hidden.

Research limitations/implications

The study adopts an inductive approach to identify themes related to UHNWIs’ self-presentation on Instagram. Other research could adopt a quantitative approach to identify drivers of the various themes. In addition, the unit of analysis was the photo posted by the UHNWI rather than the UHNWI himself or herself. Further research might explicitly consider the overall profile of each UHNWI and their holistic approach to posting with a view to developing a typology of UHNWIs based on the way they self-present and portray their luxury consumption.

Practical implications

Luxury marketers should focus on inconspicuous products and experiences that allow the UHNWIs to decelerate and spend time with their loved ones, access rare experiences and demonstrate power via their networks.

Originality/value

We extend prior research on self-presentation on Instagram. The authors focus on UHNWIs, a neglected yet significant segment of the luxury market.

Details

European Journal of Marketing, vol. 56 no. 4
Type: Research Article
ISSN: 0309-0566

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Article
Publication date: 16 January 2018

Leigh Anne Liu, Wendi L. Adair, Dean Tjosvold and Elena Poliakova

The purpose of this paper is to provide an overview on the state of the field in intercultural dynamics on competition and cooperation at the individual, team, and organizational…

3001

Abstract

Purpose

The purpose of this paper is to provide an overview on the state of the field in intercultural dynamics on competition and cooperation at the individual, team, and organizational levels. The authors integrate previous studies from multiple disciplines to articulate the contextual importance of intercultural dynamics. The authors also suggest three overarching themes to expand the field of research on intercultural dynamics.

Design/methodology/approach

The authors use an integrative literature review to articulate the importance of intercultural dynamics, provide an introduction to the new contributions in this special issue, and propose new directions for future research.

Findings

Intercultural dynamics research has the potential to expand in three overarching areas: constructive controversy, collaborative communication, and global competency and identity at multiple levels.

Research limitations/implications

Intercultural dynamics is still a nascent field emerging from cross-cultural and strategic management. The authors hope the review lays the groundwork for more studies on intercultural dynamics at the interpersonal, team, organizational, and mixed levels of analysis in both theory building and empirical works.

Practical implications

Understanding intercultural dynamics in competition and cooperation can help individuals and managers in multinationals and born global organizations navigate cultural complexity and foster cooperation.

Social implications

The authors hope the ideas on intercultural dynamics can facilitate collaboration and reduce conflict in intercultural encounters at the individual, organization, and societal levels.

Originality/value

This paper offers an overview on the state of the field and lays groundwork for more systematic inquiries on intercultural dynamics in competition and cooperation.

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Article
Publication date: 4 May 2021

Hanvedes Daovisan and Thanapauge Chamaratana

The Lao People's Democratic Republic (Lao PDR) has a socialist transition economy with a high growth rate of entrepreneurial families compared to other member states of the…

368

Abstract

Purpose

The Lao People's Democratic Republic (Lao PDR) has a socialist transition economy with a high growth rate of entrepreneurial families compared to other member states of the Association of Southeast Asian Nations (ASEAN) Economic Community. A significant challenge for entrepreneurial family growth includes vigorously seeking the capital assets necessary for their survival, due to ongoing competition. The purpose of this paper is to estimate the capital assets of Laotian entrepreneurial families require to be competitive in the garment industry.

Design/methodology/approach

The study adopted a multi-stage sampling technique, with a representative sample size of 350 Laotian entrepreneurial families. The approach was a structural schedule interview at participating families home addresses between August and December 2017. The study uses a three-stage least squares (3SLS) regression model to estimate whether capital assets have a positive association with competition and was organised with the assistance of Stata 16, a software programme.

Findings

The main findings show that, using the 3SLS regression model as the instrument, the values are almost identical and fit the data well. The model shows that capital assets (human, financial, social, physical and natural) have a positive and significant relationship with competition. The study suggests that financial capital is a major determinant of the capital assets to build competitive advantage.

Originality/value

To the best of the authors' knowledge, this is the first research to estimate the capital assets of Laotian entrepreneurial families in Vientiane, Lao PDR. The findings contribute to research about existing optimal capital assets that can be used to maintain long-term competitive advantage.

Details

Journal of Small Business and Enterprise Development, vol. 28 no. 4
Type: Research Article
ISSN: 1462-6004

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