Efthimia Pantzartzis, Lipika Deka, Andrew D.F. Price, Chris Tann, Grant R.W. Mills and Sameedha Rich-Mahadkar
Lord Carter’s (2015) “Review of Operational Productivity in NHS providers” stated that to improve National Health Service (NHS) England’s efficiency, operational productivity…
Abstract
Purpose
Lord Carter’s (2015) “Review of Operational Productivity in NHS providers” stated that to improve National Health Service (NHS) England’s efficiency, operational productivity should be targeted in four main areas, one being estates management. NHS England’s estate includes a variety of buildings some of which are considered no longer fit-for-purpose, thus creating risk to patients and staff. These built assets require continuous maintenance, adding pressures to NHS England’s precarious financial situation. The purpose of this paper is to identify positive strategies and major constraints to achieving sustainable management of backlog maintenance (BM) across the NHS assets, and thus suggest balanced actions.
Design/methodology/approach
The research adopts a qualitative approach and combines: literature review of current BM methodologies; interviews with estates and facilities directors from seven NHS trusts on BM strategies; and a NHS trust detailed case study.
Findings
The major finding is that sustainable management of BM is achievable if there is a consistent, pro-active and long-term strategic approach where critical levels of BM are prioritised. Additional issues (i.e. appropriate methodology, performance metrics and links with clinical service delivery strategies) also need to be considered.
Practical implications
This study is relevant to the management of the NHS estate including development and adoption of sustainable strategies.
Originality/value
This paper offers original insights to the factors influencing healthcare estates’ BM at a time when the UK policy agenda is targeting infrastructure operational efficiency and organisations are seeking more comprehensive methodologies.
Details
Keywords
Manders, the Wolverhampton‐based paints and printing ink company, has agreed to sell its industrial paint activities to Croda International.
Briefly reports on how various public sector groups in the north east of England are advancing theirquality management by coherently focusing on customers and their needs. Details…
Abstract
Briefly reports on how various public sector groups in the north east of England are advancing theirquality management by coherently focusing on customers and their needs. Details a number of public sector areas where the programme has been implemented, including healthcare.