A focus on information overload

Abstract

Briefly reports on how various public sector groups in the north east of England are advancing theirquality management by coherently focusing on customers and their needs. Details a number of public sector areas where the programme has been implemented, including healthcare.

Citation

Ashton, C. (1993), "A focus on information overload", Managing Service Quality: An International Journal, Vol. 3 No. 5, pp. 33-36. https://doi.org/10.1108/EUM0000000003190