Chian-Son Yu and Mehdi Asgarkhani
– The purpose of this paper is to understand the connection among trust’s antecedents, dimensions and consequences in the context of e-banking.
Abstract
Purpose
The purpose of this paper is to understand the connection among trust’s antecedents, dimensions and consequences in the context of e-banking.
Design/methodology/approach
A survey of 510 and 122 respondents in Taiwan and New Zealand (NZ), respectively, was conducted.
Findings
The empirical results indicate that, first, not all trusts’ precursors the authors considered have significant influence on generating consumers’ trust and, second, that influential weights of these precursors on building consumer trust vary across consumers and cultures. Meanwhile, all factors on the e-banking side hold greatly significant influence on consumers’ trust in both NZ and Taiwan cases.
Research limitations/implications
Practical and academic implications culled from the empirical results are discussed, and these implications may also be applicable to other information and communication technology (ICT) solutions and innovation banking services.
Practical implications
Before banks shift their focus on to trust resources of consumer side, banks are advised to create clients’ trust from e-banking side, such as situational normality and structural assurance.
Originality/value
This paper takes a holistic view to investigate the links between trust’s dimensions, antecedents and consequences in a single research structure, and the implications may also be applicable to other ICT solutions and innovative banking services.
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Keywords
The purpose of this paper is to construct and validate an e‐lifestyle scale.
Abstract
Purpose
The purpose of this paper is to construct and validate an e‐lifestyle scale.
Design/methodology/approach
Through a two‐step approach of exploratory factor analysis (EFA), the generated two EFA solutions reveal the adequacy of the generated seven components underlying the 1,135 responses. By using the other 793 respondents sampling from the same population, confirmatory factor analysis (CFA) examines and supports the fitness of the overall structure.
Findings
The empirical results show that the 39 items of the e‐lifestyle scale were grouped into seven distinct components. These components represented seven principal factors that significantly influence and shape individual e‐lifestyles.
Research limitations/implications
This investigation merely represents a starting point in e‐lifestyle research. To enhance the validity and generalization of the scale proposed in this study, further cross‐cultural validation is necessary.
Practical implications
Beyond constructing and validating an e‐lifestyle instrument, this study could provide marketers with insights about how to integrate e‐lifestyles into marketing strategies.
Originality/value
This research contributes to advance current knowledge on what factors influence e‐lifestyle and relative influences of main factors shaping e‐lifestyle, and pave a way for marketers to execute more elaborate marketing research with the proposed e‐lifestyle scale.
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This article aims to find a chain of causal relations affecting the operating effectiveness of the implemented enterprise resource planning (ERP) system instead of focusing on…
Abstract
Purpose
This article aims to find a chain of causal relations affecting the operating effectiveness of the implemented enterprise resource planning (ERP) system instead of focusing on either the evaluation of software/vendors/consultants or critical successful factors (CSF) identification for ERP implementation, a course followed by the dominant ERP literature.
Design/methodology/approach
This article is a process‐oriented approach and aims to give a moving picture of how one step affects another step from pre‐implementation stage, to during‐implementation stage, and to post‐implementation stage.
Findings
A significant insight learned from this study is that end‐users across the organization must be educated from the onset of ERP implementation. Although education is a corner‐stone of ERP implementation, the user training is usually only emphasized and the courses are centered on computer/system operation rather than on understanding the ERP concept and spirit.
Originality/value
This article may be interesting to some academic researchers and practical managers, and hopefully can provide a link/step for advanced researches in exploring post‐implementation ERP.
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Permata Wulandari, Liyu Adhi Kasari Sulung, Elevita Yuliati, Dony Abdul Chalid and Salina Kassim
This paper aims to examine a range of factors that may influence the intention of ultra-micro-SMEs in Indonesia in choosing the type of microfinance facilities in the case of…
Abstract
Purpose
This paper aims to examine a range of factors that may influence the intention of ultra-micro-SMEs in Indonesia in choosing the type of microfinance facilities in the case of getting better offerings.
Design/methodology/approach
Drawing from the theory of planned behavior (TPB) framework, religious elements factors include religious leader endorsements, religiosity and Sharia compliance, whereas socially/commercially driven factors include social and rational sociodemographic indicators. Data was obtained from 319 ultra-micro-SMEs in emerging economies such as Indonesia, and structural equation modeling was used to analyze the survey data.
Findings
The findings reveal that commercial aspects, as rational variables, have a negative influence on the intention to switch from Islamic to conventional microfinancing. On the contrary, social influence from peers and family positively influences the intention to switch from Islamic to conventional microfinancing. Religious aspects, however, have no influence on the intention to switch or actual switching behavior from Islamic to conventional. Intention to switch was shown to positively influence actual switching behavior as per the prediction of the TPB.
Originality/value
There is a lack of research on the choice or behavior of ultra-micro-SMEs when deciding whether to use Islamic or conventional microfinance. This study enriches the literature by providing empirical evidence on the factors affecting this choice-making.