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Article
Publication date: 1 February 1983

Charles L. Brown

Last year, American Telephone and Telegraph (AT&T) decided to accept the Justice Department's proposal to break up the Bell System—a 100‐year‐old institution, the largest business…

75

Abstract

Last year, American Telephone and Telegraph (AT&T) decided to accept the Justice Department's proposal to break up the Bell System—a 100‐year‐old institution, the largest business in the world, with one million employees and 3 million share owners.

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Journal of Business Strategy, vol. 3 no. 4
Type: Research Article
ISSN: 0275-6668

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Article
Publication date: 1 February 1984

Charles L. Brown

My thoughts are shaped by my experience of the last five years. The job has been to manage a major business in an essential industry during a period of critical policy disputes…

30

Abstract

My thoughts are shaped by my experience of the last five years. The job has been to manage a major business in an essential industry during a period of critical policy disputes. Changes, uncertainty, and shocks have been almost continuous and they have occurred against a backdrop of an economy that was wracked by surging inflation and then weakened by prolonged, deep recession.

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Journal of Business Strategy, vol. 5 no. 1
Type: Research Article
ISSN: 0275-6668

Abstract

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The Creation and Analysis of Employer-Employee Matched Data
Type: Book
ISBN: 978-0-44450-256-8

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Article
Publication date: 1 February 1987

Charles L. Brown

For many managers the process of conducting a performance appraisal is an uncomfortable experience, one which is often put off to the last minute and then rushed through, simply…

129

Abstract

For many managers the process of conducting a performance appraisal is an uncomfortable experience, one which is often put off to the last minute and then rushed through, simply to get it over with. As a result, not much is gained by the process and very often the employee leaves feeling frustrated. In this article, the author shares his thoughts and experiences on how an appraisal can be a positive experience — one that can challenge associates to accomplish goals and maximise their productivity.

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Managerial Auditing Journal, vol. 2 no. 2
Type: Research Article
ISSN: 0268-6902

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Article
Publication date: 1 March 1986

Joseph O. Eastlack and Roberta Lucker

President Richard M. Nixon's historic trip to the People's Republic of China (PRC) in 1972 established a relationship between the United States and the PRC which was formalized…

259

Abstract

President Richard M. Nixon's historic trip to the People's Republic of China (PRC) in 1972 established a relationship between the United States and the PRC which was formalized when President Nixon signed the Shanghai Communique. This treaty proclaimed China's willingness to accept foreign investment and its movement toward becoming a more “open door” nation. With the normalization of full diplomatic relations between the United States and the PRC in 1978, U.S. investments in the PRC and the interest of world marketers has gained momentum. Today there is intense interest in the potential of the PRC market among U.S. consumer goods manufacturers, of both consumer durables and nondurables. U.S. consumer goods companies are starting to produce their products for and in China.

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Journal of Consumer Marketing, vol. 3 no. 3
Type: Research Article
ISSN: 0736-3761

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Article
Publication date: 2 August 2013

Marc Lemire, Olivier Demers‐Payette and Justin Jefferson‐Falardeau

Developing a performance measure and reporting the results to support decision making at an individual level has yielded poor results in many health systems. The purpose of this…

1396

Abstract

Purpose

Developing a performance measure and reporting the results to support decision making at an individual level has yielded poor results in many health systems. The purpose of this paper is to highlight the factors associated with the dissemination of performance information that generate and support continuous improvement in health organizations.

Design/methodology/approach

A systematic data collection strategy that includes empirical and theoretical research published from 1980 to 2010, both qualitative and quantitative, was performed on Web of Science, Current Contents, EMBASE and MEDLINE. A narrative synthesis method was used to iteratively detail explicative processes that underlie the intervention. A classification and synthesis framework was developed, drawing on knowledge transfer and exchange (KTE) literature. The sample consisted of 114 articles, including seven systematic or exhaustive reviews.

Findings

Results showed that dissemination in itself is not enough to produce improvement initiatives. Successful dissemination depends on various factors, which influence the way collective actors react to performance information such as the clarity of objectives, the relationships between stakeholders, the system's governance and the available incentives.

Research limitations/implications

This review was limited to the process of knowledge dissemination in health systems and its utilization by users at the health organization level. Issues related to improvement initiatives deserve more attention.

Practical implications

Knowledge dissemination goes beyond better communication and should be considered as carefully as the measurement of performance. Choices pertaining to intervention should be continuously prompted by the concern to support organizational action.

Originality/value

While considerable attention was paid to the public reporting of performance information, this review sheds some light on a more promising avenue for changes and improvements, notably in public health systems.

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Journal of Health Organization and Management, vol. 27 no. 4
Type: Research Article
ISSN: 1477-7266

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Article
Publication date: 1 April 1990

Gordon H.G. McDougall and Douglas W. Snetsinger

Explains how tangibility can be a useful concept for the servicesmarketer, enabling a firm to identify its position relative tocompetition by measuring tangibility at various…

2040

Abstract

Explains how tangibility can be a useful concept for the services marketer, enabling a firm to identify its position relative to competition by measuring tangibility at various levels such as product class, brand, segment and thus develop specific strategies for improvement. Provides a scale, based on three empirical studies, for measuring tangibility and shows how the results can be used strategically.

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Journal of Services Marketing, vol. 4 no. 4
Type: Research Article
ISSN: 0887-6045

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Article
Publication date: 1 March 1982

Ted Mills

The effective and ingenious tapping of people resources has become an important long‐range strategic concern. But as we witness company after company and union after union…

308

Abstract

The effective and ingenious tapping of people resources has become an important long‐range strategic concern. But as we witness company after company and union after union announce its new people‐based programs, most often using the quality‐of‐work‐life (QWL) label, we have begun to see alarmingly consistent signs of superficiality in what is being said, urged and done.

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Planning Review, vol. 10 no. 3
Type: Research Article
ISSN: 0094-064X

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Article
Publication date: 1 March 1987

James E. Olson and Thomas A. Cooper

How the chief executives of two major corporations are dealing with changes in their industry.

77

Abstract

How the chief executives of two major corporations are dealing with changes in their industry.

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Journal of Business Strategy, vol. 8 no. 1
Type: Research Article
ISSN: 0275-6668

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Book part
Publication date: 2 November 2020

Yvette J. Lazdowski

Abstract

Details

Persistence and Vigilance: A View of Ford Motor Company’s Accounting over its First Fifty Years
Type: Book
ISBN: 978-1-83867-998-9

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