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Tourism impact on the economy is a reality that is going to be around for years to come. However, recognition of the “less positive” effects of tourism means that both private and public sectors need to reach a consensus in trying to mitigate and correct (or avoid) present and potential impacts. The purpose of this paper is to consider the positive aspects of tourism development and the use of technology to help anticipate and correctly manage the added value of tourism impacts.

Presents the viewpoint of the author, based on her significant experience as a public and private sectors’ manager, thus describing some of the challenges posed by tourism development and suggestions for action.

Tourism-related impacts do not “just happen”, they are the result of tourism growth and both public and private sectors need to use new solutions, based on tourism intelligence to anticipate threats and explore opportunities.

Tourism intelligence offers a route to defining strategies to better balance and manage tourism flows and, where necessary, to compensate residents, to reduce the pressures of tourism on popular areas and to mitigate potential tourism damage.

It is often the case that those who claim that tourism promotes over-use or over-exploitation of natural resources think that reducing tourism is the only possible solution. This paper suggests that tourists can live together with locals without damaging their quality of life.

This paper aims to report on a post-confinement reflection (not post-COVID-19) resulting from a series of online forums that took place during the peak moments of the pandemic, with the intention of raising awareness and mobilising tourism agents for the development of tourism planning and tourism intelligence, taking advantage of the period of stagnation of the tourism industry. The project was named “Tourism in flight mode: Thinking together the post COVID-19 tourism”.

The project was based on the sharing of information and experiences in virtual forums where participants from all over the world had the opportunity to explain how the pandemic was influencing their work/business, the regional or national tourism activity, GDP and jobs and how they and their regions were preparing for the recovery of tourism. On a biweekly basis, virtual forums were organised, with participants from three continents and 12 countries. The results were contextualised by carrying out a review of the most recent literature and authors’ tourism know-how in the field.

The results of the discussions allowed for an identification of new potential successful tourism products and new proposals for the design of basic pillars for destinations planning.

This paper offers practical recommendations for public administration and others on dealing with unexpected crises in the tourism sector and how to respond through the development of new and adapted products and approaches to tourism.

This paper creates awareness in public administration and other agencies about the opportunities and the needs for this “new era”.

The purpose of this chapter is to analyze the profile of public administration concerning its capacity to authoritatively assign values to a society, and in particular to the political system in Mexico. Many of the recent transformations in the Mexican public administration have occurred in a context in which a democratic opening of the political system has been the main trait of public life. This is the main light under which these changes in Mexico's federal public administration in recent years should be read.

The article explores the structural features of both the government and the federal public administration in Mexico. In particular, the transformation of the administrative apparatus not only in quantitative but also in qualitative terms is explained as a result of a change in the balance between the public and private sectors in recent decades, as well as the experience of the Professional Career Service and its impact on public officials in Mexico. We examine the links of the bureaucracy with political parties and civil society, as well as the political relationships within the public administration itself. We also describe accountability within the federal public administration. We explore recent reform and change processes in Mexico's administrative apparatus. Finally, some considerations are given to the opportunities and challenges facing the contemporary Mexican public administration as a result of having huge problems and at the same time partial solutions.

To provide a new family of test statistics to solve the Behrens‐Fisher problem and to compare it with the classic test statistics through a different simulation studies.

A general procedure for testing composite hypothesis to k samples of different size problems on the basis of the Renyi's divergence is used to develop a new parametric family of test statistics that contains as a particular case the classical likelihood ratio test. The scope of the paper is to find out if some member of the new family of test statistics it is preferable to the classical ones.

Some members of the new parametric family of test statistics behave remarkably well in comparison to the classic ones, as the different computational studies reveal.

This paper offers a new way to solve the Behrens‐Fisher problem that it is preferable in some cases to the known procedures.

Departing from a so-called “modern civil service” as an ideal type, this chapter evaluates the status of public personnel management in Latin America. Such an ideal model is considered a mix between the organizational principles of the traditional civil service and those of the new public management perspective. First, the chapter presents the different phases that public management practices have undergone in some developed countries. Secondly, following several studies and data provided by the IADB, the level of development of several civil service systems in Latin America is analyzed and several of their construction–destruction–reconstruction patterns are presented. Lastly, the cases that most approach a modern civil service are discussed and some recommendations offered to reformers in this region.

Social entrepreneurship (SE) has become the engine propelling the rapid expansion of the social/environmental sector; thus, the authors need to examine it from different perspectives. First of all, it is vital to understand the concept of SE in an attempt to understand the most basic question: what makes an entrepreneurship social and what makes a social initiative a SE? Second, it is important to know the tools to develop a SE such as the business model canvas and design thinking, among others, which are adapted to SE, as well as tools that are unique to the sector such as impact measurement and impact investing. Third, aspiring SEs have to understand the current ecosystem in order to take advantage of the enormous support that the SE ecosystem has to offer thanks to global players such as Ashoka, the Schwab, and Skoll foundations as well as prominent Latin American players such as New Ventures Group, ANDE, and collective company-driven initiatives such as Momentum led by BBVA Bank that have supported more than 10,000 SE all over the world. Finally, the authors will introduce the case of low-income house builders Hábtiva and a student challenge to ignite aspiring social entrepreneurs. This chapter provides a glimpse of the field SE by focusing in its importance in our current challenging world, its definition, some tools used in the field, the current ecosystem of SE, how to measure social impact, and some cases and challenges.

The relationship between motivation at work and internal knowledge transfers (IKTs) is an important topic in the knowledge management literature, but evidence on the topic is contradictory. This study aims to analyze the mediating role of transactive memory systems (TMSs) in this relationship.

Data were obtained from 208 military knowledge workers (analysts) from a large European army.

The results indicate that intrinsic and identified motivation positively affect IKTs, although fully mediated by the TMS. Introjected motivation, in contrast, has only a slightly significant direct influence and external motivation has no significant effect. As individual motivation is insufficient to speed up knowledge transfer, this paper proposes the solution of implementing a TMS, which generates trust and improves coordination among group members.

This study’s originality stems from both its context and the problem tackled. The context analyzed is the military, a group that has received very little attention in the field of management and business. Individual motivation in job performance has also received little study in a military context and even less research has related individual motivation to IKTs. To supplement the scarcity of existing studies and resolve the possible difficulties identified concerning IKT in the military, this study proposes to analyze the mediating effect of a TMS on the relationship between individual motivation to perform one’s job and IKTs.