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This paper aims to explore the possibilities of combining foresight techniques and intellectual capital management, as two approaches of participatory strategic management, in higher education institutions. The objective is to generate concrete benefits for prospective strategic management in the academic sector. It also aims to focus on how it may be possible for universities to address the challenges of major change management programmes by implementing foresight and intellectual capital management models.

The paper reviews recent literature both on conceptual issues and experiences in relation to foresight and intellectual capital. The paper presents an ongoing project focused on the development of a vision for the future of the higher education system in Romania and a frame to differentiate Romanian universities.

A proposal of an integrated use of foresight and intellectual capital management for universities is suggested. The case study presented illustrates how foresight provides an excellent approach to address the question of how to develop a shared vision of the future and jointly define a strategy to best adapt an organization to the new context, and intellectual capital management models play a role in strategic management, resource allocation and monitoring of objectives and organization performance.

The issues addressed in the paper could provide the starting point for better integration of strategic management in higher education institutions.

The paper explores two concepts closely related but that have not been analysed together: the relationship between Intellectual capital approaches and foresight.

The International Network of Research Management Societies (INORMS) celebrated its 20^th anniversary in 2021. It was established to increase communication among research management societies. The need for a formal international research management community developed because there was (1) increased international funding of research, (2) the number of international research collaborations was growing, and (3) there was a need to understand research regulations in other countries. INORMS sought to address these issues through international congresses and by providing a forum for member societies to work more closely together on common issues. Membership in INORMS steadily increased over the years. The 20^th anniversary meeting was highlighted with the signing of the Hiroshima Statement that described a research manager’s principles and responsibilities, which include collegiality, inclusiveness, professionalisation, innovation, and accountability. This chapter summarises the factors that led to the formation of INORMS and its history.

This paper uses the criteria for defining market segments by George Day to analyse older females as a market segment for well‐fitting clothing. This market can be identified by the physical characteristics of older females and their chronic dissatisfaction with ready‐to‐wear. The growing proportions of older consumers and their life expectancy render this market substantial and durable. Retail trade statistics and family expenditure surveys can be used to measure the market segment. Research pertaining to older females' behaviour towards clothing is limited; therefore, the distinctiveness of older females as a market segment for clothing is far from conclusive. Research implications include clothing expenditures and the behavioural dimension of older consumers.

Donna L. Van Raaphorst provides a detailed statistical analysis of a large sample of Alcatraz Prison inmates using the Social Science Statistical Package. The data, drawn directly from the inmate files, is compared whenever possible with similar data provided by the Bureau of Prisons in order to determine if Alcatraz, often regarded as America's Devil's Island, really incarcerated the so-called “Worst of the Worst” in its time. The results would seem to indicate that Alcatraz inmates were, in fact, not remarkably different from those in any other Federal prison in the system.

In universities, an important part of intellectual capital is the research‐ development‐transfer capital (R&D&T capital), due to the process of creation of scientific and technical knowledge and its transfer to the social environment. The aim of this paper is to identify the types of knowledge that act as drivers of R&D&T capital in a public university. To this end, first key knowledge types in reference to the strategic objectives of the university are identified, through both examination of documents concerned with the objectives and plans of the university and meetings with leading officers of it. Second, the activities involved in the process have been analysed through in‐depth personal interviews with a group of heads of research teams at the university. The results of the interviews have received both qualitative and statistical analyses. Subsequently, a definitive list of key types of knowledge as drivers of university R&D&T capital is also presented.

Undertaking qualitative research exploring experiences of trauma can be challenging for all members of a research team. The aim of this article is to document the key challenges faced by researchers and to provide an overview of the key guidelines and processes that have been developed.

Drawing on a range of empirical and published reflective accounts over the past 20 years, this article documents the key challenges researchers undertaking qualitative research face. These accounts are synthesized for the reader and an overview of research guidelines provided.

Qualitative researchers and members of the research team (including research assistants, transcriptionists and research supervisors) undertaking trauma research face many challenges including physical and emotional manifestations. Despite the development of a range of guidelines and protocols, formalized processes are still lacking. Researchers need to be supported to consider the impact of the research on themselves and others within the research team and include these assessments in their ethics and funding applications.

Researching trauma (like many other topics) can be challenging for researchers and it is important that we ensure researchers are not harmed in the research process. Adopting guidelines like those presented in this paper and encouraging formalized processes for researcher risk assessments are paramount.

Discussions about risk to researchers when undertaking qualitative research have existed for many years but they have not always resulted in acknowledgement of development of supportive processes. By bringing together empirical research and reflective accounts from a range of disciplines the issues researchers face can become more visible.

This article considers the likely success of recent reforms of prostitution policy by reflecting on a recent Joseph Rowntree Foundation‐funded study that examined the experiences of those living and working in areas of street sex work. This empirical work points to some of the dangers of policy frameworks and techniques of control that continue to situate sex work as antithetical to the cultivation of community safety.

This study aims to investigate whether and how strongly cultural (mis)matches influence immigrant customers’ satisfaction, as well as if this relationship is mediated by cultural or service employee performance attributions. In addition, the authors test whether attributions differ depending on the service delivery outcome (success vs failure).

The 2 (origin of service employee: Austria or Turkey) × 2 (service delivery outcome: success or failure) scenario-based experiment includes 120 Turkish immigrant customers in Austria.

Contrary to previous research, the results indicate that in an immigrant customer context, cultural (mis)match does not influence customer satisfaction. The service delivery outcome is a boundary condition. With a positive service delivery outcome, immigrant customers attribute the results to the cultural background of the employee if it is the same as their own, but they attribute success to employees’ performance if they belong to the immigration destination culture. For negative service delivery outcomes, neither cultural nor performance attributions arise.

This study is the first to focus specifically on immigrant customer behavior in a high-involvement service context. The results challenge the predictions of social identity theory and the similarity-attraction paradigm and highlight that the immigrant context is unique. In this context, attributions play a key role in determining customer satisfaction.

With a view to enabling organisations provide a clear understanding of firm value creation, several national and supranational institutions have produced guidelines and frameworks for externally reporting intellectual capital (IC). In many cases regulators, the accounting profession and accounting scholars have driven these initiatives. The purpose of this paper is to summarise, analyse and compare the guidelines and frameworks that have been developed with a focus on externally reporting IC.

The paper analyses the assumptions underpinning 20 guidelines and frameworks that have been developed with a focus on reporting IC using a self-constructed framework.

The review resulted in a comparison of IC reporting guidelines and framework based on target audience, role of IC within the organisational strategic management process and reporting IC indicator. It provides an understanding of the state of the art in relation to external reporting of IC.

The insights provided by the comparison of the guidelines and frameworks are likely to be helpful for practitioners wanting to adopt or develop an IC reporting model for their organisation. Policy-makers will find these insights beneficial when attempting to refine existing frameworks and guidelines for reporting IC and in developing new ones to suit various circumstances. Also, this paper provides a useful review for academics.

This is the first paper to provide a review of a large number of business reporting guidelines and frameworks with a focus on IC. It is a valuable reference for practitioners, policy-makers and academics on IC reporting models.