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Article
Publication date: 1 November 1954

A. GIRELLI, C. PALEARI and C. SINIRAMED

The authors propose an accelerated method for determination of Mean Hertz Load of E.P. lubricants in order to save time and materials in the lubricant research and testing…

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Abstract

The authors propose an accelerated method for determination of Mean Hertz Load of E.P. lubricants in order to save time and materials in the lubricant research and testing laboratory. The proposed method is based on a “compensation line” which allows elimination of runs at loads lower than the initial seizure load. Readers interested in securing the whole paper (the following is a shortened version) can refer to this in La Rivista Dei Combustibli, May, 1954.

Details

Industrial Lubrication and Tribology, vol. 6 no. 11
Type: Research Article
ISSN: 0036-8792

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Publication date: 17 December 2003

Gregory R Maio, Frank D Fincham, Camillo Regalia and F.Giorgia Paleari

Parents and children can drive each other mad. At one moment, a parent may be encouraging and affectionate toward the child; in the next, the parent may be sending the child to…

Abstract

Parents and children can drive each other mad. At one moment, a parent may be encouraging and affectionate toward the child; in the next, the parent may be sending the child to his or her bedroom. Similarly, a child who seems helpful and cooperative can suddenly turn belligerent. Parents and children may partly resolve the mixture of negative and positive feelings they experience in such situations by remembering their basic love for each other. Nevertheless, the conflicting sentiments will be stored in the memory of both parties, contributing to a long-lasting melange of conflicting beliefs, feelings, and behaviors. What are the psychological consequences of this state of affairs in relationships?

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Intergenerational Ambivalences: New Perspectives on Parent-Child Relations in Later Life
Type: Book
ISBN: 978-0-76230-801-9

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Publication date: 23 February 2015

Sandra C. Buttigieg, Cheryl Rathert, Thomas A. D’Aunno and Grant T. Savage

This commentary argues in favor of international research in the 21st century. Advances in technology, science, communication, transport, and infrastructure have transformed the…

Abstract

Purpose

This commentary argues in favor of international research in the 21st century. Advances in technology, science, communication, transport, and infrastructure have transformed the world into a global village. Industries have increasingly adopted globalization strategies. Likewise, the health sector is more internationalized whereby comparisons between diverse health systems, international best practices, international benchmarking, cross-border health care, and cross-cultural issues have become important subjects in the health care literature. The focus has now turned to international, collaborative, cross-national, and cross-cultural research, which is by far more demanding than domestic studies. In this commentary, we explore the methodological challenges, ethical issues, pitfalls, and practicalities within international research and offer possible solutions to address them.

Design/methodology/approach

The commentary synthesizes contributions from four scholars in the field of health care management, who came together during the annual meeting of the Academy of Management to discuss with members of the Health Care Management Division the challenges of international research.

Findings

International research is worth pursuing; however, it calls for scholarly attention to key methodological and ethical issues for its success.

Originality/value

This commentary addresses salient issues pertaining to international research in one comprehensive account.

Details

International Best Practices in Health Care Management
Type: Book
ISBN: 978-1-78441-278-4

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Article
Publication date: 4 June 2020

Kai-Yu Wang, Wen-Hai Chih, Li-Chun Hsu and Wei-Ching Lin

This research investigates whether and how perceived firm remorse (PFR) influences consumers’ coping behaviors in the digital media service recovery context. It also examines how…

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Abstract

Purpose

This research investigates whether and how perceived firm remorse (PFR) influences consumers’ coping behaviors in the digital media service recovery context. It also examines how an apology should be delivered to generate PFR.

Design/methodology/approach

In Study 1, 452 mobile application service users were recruited for a survey study, and Structural Equation Modeling was used to test the research hypotheses. In Study 2, 1,255 mobile application service users were recruited for an experimental study.

Findings

Study 1 shows that PFR negatively influences blame attribution and positively influences emotional empathy. Emotional empathy negatively affects coping behaviors. According to this study, blame attribution and emotional empathy do not have any serial mediation effect on the relationship between PFR and coping behaviors. Only emotional empathy mediates the effect of PFR on coping behaviors. Study 2 finds that response time and apology mode jointly influence PFR.

Research limitations/implications

This research establishes the relationship between PFR and coping behaviors and shows the mediating role of emotional empathy in this relationship.

Practical implications

Service providers should consider response time and apology mode, as the two factors jointly influence the extent of PFR, which affects consumers’ coping behaviors through emotional empathy. A grace period, in which PFR does not decrease, is present when a public apology is offered. Such an effect does not exist when a private apology is offered.

Originality/value

This research explains how PFR influences coping behaviors and demonstrates how apology mode moderates the effect of response time on PFR in the digital media service recovery context.

Details

Journal of Service Management, vol. 31 no. 3
Type: Research Article
ISSN: 1757-5818

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Article
Publication date: 29 March 2022

Jorge O. Moreno, Cinthya G. Caamal-Olvera and Edgar M. Luna

This paper aims to analyze the demand for mobility in higher education to understand the critical elements of students' mobility and the potential impact of accessing sustainable…

544

Abstract

Purpose

This paper aims to analyze the demand for mobility in higher education to understand the critical elements of students' mobility and the potential impact of accessing sustainable alternatives. The demand for different means of transportation accounts for socioeconomic variables such as household income and size, gender, age, among other travel factors such as distance, time, speed and direct cost.

Design/methodology/approach

This research uses a unique data set encompassing a representative sample of households across gender and municipalities in the Monterrey Metropolitan Area in Mexico. This paper uses the value of transportation time savings approach to estimate the derived demand for mobility in higher education across different means. The empirical strategy uses a linear utility framework in a multinomial non-ordered logit model to analyze the conditional selection of transportation as a function of sociodemographics, direct monetary costs and travel determinants such as travel time, distance and speed.

Findings

Men students are more likely to use an unsustained transportation mode such as a car or cab than women. Income is a crucial determinant for transportation demand. There is a negative relationship between household income and walking or riding the bus but positive with driving a car. An increase in the time of the trip decreases the probability of walking while increasing the likelihood of using a car or riding the bus to school. Students who feel safe while riding a bus are more likely to use the bus or walk as transportation than using a car. Finally, having access to better quality sidewalks significantly incentive walking over other transportation options.

Practical implications

Results show that individuals would almost always choose private vehicles because of the personal comforts and time savings.

Social implications

Understanding the demand for higher education and access to sustainable transportation might provide new insights into campus planning and development. Access to public transportation options can reduce the travel costs for students with lower incomes and enlarge options for students who have to commute longer distances by car. Sustainable transportation access plays a role in promoting equality and economic development.

Originality/value

This study’s results bring new light on how transportation becomes an essential component of the opportunity cost of college education and could define its role in promoting equality or increasing inequality. This study’s finding is of particular interest for cities where housing location seems to be independent of access to school, work or other amenities.

Details

International Journal of Sustainability in Higher Education, vol. 24 no. 2
Type: Research Article
ISSN: 1467-6370

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Available. Open Access. Open Access
Article
Publication date: 23 January 2025

Enzo Ferrari, Lorraine Whitmarsh, Paul Haggar, Kaloyan Mitev and Alice Lowe

Climate change (CC) poses significant risks to society, but there are ways people can address it – including in their personal and professional lives. One professional context �…

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Abstract

Purpose

Climate change (CC) poses significant risks to society, but there are ways people can address it – including in their personal and professional lives. One professional context – higher education – has a unique role in tackling CC through educating future leaders and researching potential solutions. This study aims to identify the predictors that determine climate action in the university.

Design/methodology/approach

The predictors of climate action (including both personal behaviour change and academic subject choice) are examined amongst both university students and staff at a UK university. The authors present the results of an online survey (N = 3,326).

Findings

Climate education and research were associated with early and mid-career researchers, years working/studying and academic field, with engineering staff/students most involved. Climate anxiety and awareness of university climate emergency declarations and credible climate information sources significantly explain academic behaviour among students and academics. In addition, activities with substantial carbon footprints, such as driving and eating ruminant meat, could be associated with CC research and teaching.

Originality/value

These results highlight the importance of improving climate literacy, and sustainability initiatives within higher education. To address the urgent issues of CC, higher education institutions must integrate climate education, research and sustainable practices.

Details

International Journal of Sustainability in Higher Education, vol. 26 no. 9
Type: Research Article
ISSN: 1467-6370

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Article
Publication date: 14 August 2021

Liane Dalla Gasperina, Janaina Mazutti, Luciana Londero Brandli and Roberto dos Santos Rabello

Smart campuses can be seen as the future of higher education efforts, especially for their contributions to sustainability and to encourage innovation. This paper aims to present…

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Abstract

Purpose

Smart campuses can be seen as the future of higher education efforts, especially for their contributions to sustainability and to encourage innovation. This paper aims to present the benefits of smart practices in a Higher Education Institutions and highlights its connections to the sustainable development goals (SDGs).

Design/methodology/approach

The methodology is divided into three steps: first, an international search and assessment of smart practices at universities; second, the identification of smart practices in a university campus in southern Brazil; and third, the presentation of the benefits of smart practices and their relationship with the SDGs.

Findings

The results showed that globally, the area most covered by smart practices in universities is the environment and, specifically, focused on waste reduction. in the context of this case study, the benefits of implementing smart practices mainly reach SDGs 4 and SDG 9, especially due to aspects of teaching technologies for the new classroom models and the optimization of campus infrastructure management.

Practical implications

The study encourages other universities to implement smart practices in their campuses, to becoming smart campuses while they also collaborate in achieving the SDGs while raising the discussion on the importance of committed actions taken on a university campus with the UN SDGs, to leverage synergies on campus operations at universities.

Originality/value

This paper presents a set of smart practices that universities are applying both globally and locally (in southern Brazil). In addition, it contributes to sustainability research by showing how smart practices have the potential to promote SDGs in universities, especially through campus operations.

Details

International Journal of Sustainability in Higher Education, vol. 23 no. 2
Type: Research Article
ISSN: 1467-6370

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Article
Publication date: 8 February 2016

Rodrigo Guesalaga, Meghan Pierce and Daiane Scaraboto

– The purpose of this paper is to explore cultural sources of variation on consumers’ expectations and evaluations of service quality within local emerging markets.

3044

Abstract

Purpose

The purpose of this paper is to explore cultural sources of variation on consumers’ expectations and evaluations of service quality within local emerging markets.

Design/methodology/approach

The authors employ a multi-method approach. The multi-method research design utilizes: first, netnography to examine foreign consumers’ blogs and online communities; second, interviews with local and foreign consumers to unveil critical incidents in service encounters; and third, an online survey of 139 foreign consumers living in Chile and 460 Chilean consumers to map differences in their expectations and evaluations of services.

Findings

A general analysis of local and foreign consumers living in an emerging market reveals that these two groups do not differ significantly in their expectations of service quality. The authors also find that differences in expectations and evaluations of service quality within a local emergent market are only partially explained by aggregating consumers according to their country or region of origin. Finally, the findings demonstrate that examining cultural differences at the individual level generates a better understanding of how cultural factors impact consumer expectations and evaluations of service quality within emerging markets.

Research limitations/implications

The research is limited to one emerging market (Chile) and focusses largely in one industry (banking). Further research should be conducted to examine the findings in other contexts, including developed markets, and to identify how other cultural differences (e.g. language mastery) within local markets may impact consumer expectations and evaluations of services.

Practical implications

Service companies operating in emerging markets should account for cultural differences when determining service standards and protocols. These differences may cut across the local-foreign divide and suggest that profiling foreign customers depending on their country of origin is not the most adequate approach for providing excellence in service and enjoying the benefits that follow.

Social implications

Foreign consumers living in a local market are frequently considered a homogeneous group distinct from local consumers, and are treated as such by public and private service providers. The study demonstrates that foreign consumers may be more or less similar to local consumers depending on their cultural values, and should not be considered as a uniform group.

Originality/value

The findings extend research on consumer expectations and evaluations of service quality to account for cultural diversity within local emerging markets. The authors demonstrate that a cluster-approach to examining consumer expectations and evaluations of service quality better accounts for variations due to cultural values within local markets.

Details

International Marketing Review, vol. 33 no. 1
Type: Research Article
ISSN: 0265-1335

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Article
Publication date: 10 February 2022

Muhammed Sajid, K.A. Zakkariya, Meera Peethambaran and Anoop George

The primary goal of this study is to determine the predictors of on-demand ridesharing intention in an emerging economy. For this purpose, the study uses the theoretical…

511

Abstract

Purpose

The primary goal of this study is to determine the predictors of on-demand ridesharing intention in an emerging economy. For this purpose, the study uses the theoretical underpinnings of the theory of planned behavior (TPB).

Design/methodology/approach

The study surveyed 347 frequent users of ridesharing services using a set of pre-validated scales. The resulting data were analyzed using covariance-based structural equation modeling (CB-SEM).

Findings

The results of SEM analysis disclosed that the significant factors contributing to ridesharing intention are awareness of environmental consequences, subjective norm, perceived behavioral control and attitude (towards ridesharing).

Practical implications

This empirical research provides statistically robust insights for developing marketing strategies that attract more individuals toward ridesharing services.

Originality/value

This research has remarkable significance as it is one of the pioneering studies that critically examine the determinants of ridesharing intention from a South Asian emerging economy. Further, the extended TPB framework proposed in this study explains 71.4% variance in ridesharing intention, which is significantly higher than existing studies, with none of them explaining more than 70% variance.

Details

Management of Environmental Quality: An International Journal, vol. 33 no. 4
Type: Research Article
ISSN: 1477-7835

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Article
Publication date: 27 July 2020

Abhishek Singh, Amulya Gurtu and Rajesh Kumar Singh

Sustainable mobility will be the key to the survival of mankind in the 21st century. Cities with debt-ridden and poorly managed transport systems have to change to the…

1324

Abstract

Purpose

Sustainable mobility will be the key to the survival of mankind in the 21st century. Cities with debt-ridden and poorly managed transport systems have to change to the ever-growing demands of the public transport system. The low cost of transport has been a key factor in sustainable development for any city. This study is trying to propose a framework for the selection of sustainable transport in context to an Indian case of NCR Delhi, India.

Design/methodology/approach

The present study has identified eight criteria for the selection of a sustainable transport system. Criteria for selection of sustainable transport are CO2 emissions, cost of fuel, energy efficiency, cost of maintenance, number of accidents, congestion, number of injuries and road noise. Three alternatives of transport considered for this study are state-run bus, pooled car and Shuttl (App-based buses). The analytic hierarchy process (AHP) is used to prioritize the criteria. The study has further illustrated a framework for the selection of sustainable transport based on these criteria.

Findings

It is observed that CO2 emissions are the most important criterion for a sustainable transport system. It is followed by a reduction in congestion and the number of injuries. Three alternatives of transport considered for this study are state-run bus, pooled car and Shuttl (a service provider). Shuttl has been found to be the most sustainable transport system.

Research limitations/implications

AHP is not able to capture the vagueness in decision-making. Therefore, fuzzy AHP can be considered for further detailed analysis as future scope of study in a different context of a sustainable transportation system. Major implications for policymakers and stakeholders are that development of public transport in cities should be done after considering different dimensions of sustainable operations.

Originality/value

The study has proposed a unique framework for the selection of a sustainable transport system by the public based on sustainability criteria. Findings will help policymakers in formulating strategies for developing sustainable transport system.

Details

Management of Environmental Quality: An International Journal, vol. 32 no. 1
Type: Research Article
ISSN: 1477-7835

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