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Article
Publication date: 31 October 2008

Sayeed Choudhury, Martha Kyrillidou, Fred Heath, Colleen Cook, Bettina Koeper and Reinhold Decker

The work described in this paper aims to reflect the natural evolution of longstanding dialogue between the Association of Research Libraries (ARL), Johns Hopkins University…

697

Abstract

Purpose

The work described in this paper aims to reflect the natural evolution of longstanding dialogue between the Association of Research Libraries (ARL), Johns Hopkins University (JHU), and Bielefeld University.

Design/ methodology/approach

This study looks at how each institution has combined library and assessment expertise and developed evaluation methodologies that emphasize different, but interrelated aspects of library services.

Findings

The resulting tools may be viewed as an integrated decision support system (DSS) that can offer librarians and library administrators a comprehensive framework for choosing appropriate tools, methodologies, and resources for evaluation of both existing and future library services.

Originality/value

This paper provides an excellent introduction and overview for practitioners new to the topics described.

Details

Performance Measurement and Metrics, vol. 9 no. 3
Type: Research Article
ISSN: 1467-8047

Keywords

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Article
Publication date: 1 October 2006

Antonia Hermelbracht and Bettina Koeper

The purpose of this article is to provide a description of the project ProSeBiCA, carried out in order to adapt the marketing research tool conjoint analysis for the development…

928

Abstract

Purpose

The purpose of this article is to provide a description of the project ProSeBiCA, carried out in order to adapt the marketing research tool conjoint analysis for the development of future library services. The paper describes the methodical approach, and provides an overview of the results gained by several user surveys.

Design/methodology/approach

The methodical approach includes the use of adaptive conjoint analysis (ACA) and choice‐based conjoint analysis (CBC).

Findings

Conjoint analysis is an appropriate tool for the strategic development of library services. It provides detailed results by identifying users' preferences towards concrete services, and allows to deduce general statements about future trends for library services.

Research limitations/implications

Future plans include cooperation with the Sheridan Libraries at Johns Hopkins University (Baltimore, Maryland), the Association of Research Libraries (ARL), and other interested partners in order to adapt the ProSeBiCA framework for US libraries and to integrate techniques used by the partners (CAPM, LibQUAL+TM). The extension of conjoint analysis to the evaluation of services for a fee will be an additional area of research.

Practical implications

Service orientation in libraries can be based on a systematic approach. Depending on local circumstances, interested libraries can improve their service orientation in different ways, either by discussing the results of the analysis made in this project or by using the Conjoint Analysis questionnaire for a survey in their institutions.

Originality/value

The paper describes the current status and provides the latest results of ProSeBiCA. It is of interest to library managers and marketing researchers.

Details

Library Hi Tech, vol. 24 no. 4
Type: Research Article
ISSN: 0737-8831

Keywords

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Article
Publication date: 1 April 2006

Almuth Gastinger

To share with readers the issues of an international conference.Design/methodology/approach – A brief review of the conference held in Germany, 7‐9 February 2006.

1148

Abstract

Purpose

To share with readers the issues of an international conference.Design/methodology/approach – A brief review of the conference held in Germany, 7‐9 February 2006.

Findings

The conference focused on the future of information services in the digital world. Speakers from eight countries discussed joint strategies and transnational networks for academic libraries, innovative information services, and future challenges for academic libraries. Three hands‐on workshops reported on current projects in the fields of long‐term archiving, institutional repositories and marketing approaches in the library context.

Originality/value

Will be of interest to library and information professionals.

Details

Library Hi Tech News, vol. 23 no. 4
Type: Research Article
ISSN: 0741-9058

Keywords

Available. Content available
Article
Publication date: 31 October 2008

Martha Kyrillidou

1504

Abstract

Details

Performance Measurement and Metrics, vol. 9 no. 3
Type: Research Article
ISSN: 1467-8047

Available. Content available
Article
Publication date: 1 October 2006

125

Abstract

Details

Library Hi Tech, vol. 24 no. 4
Type: Research Article
ISSN: 0737-8831

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