LibQUAL+® (library quality), ProSeBiCA (development of new library services by means of conjoint analysis), and CAPM (comprehensive access to printed materials)

Abstract

Purpose

The work described in this paper aims to reflect the natural evolution of longstanding dialogue between the Association of Research Libraries (ARL), Johns Hopkins University (JHU), and Bielefeld University.

Design/ methodology/approach

This study looks at how each institution has combined library and assessment expertise and developed evaluation methodologies that emphasize different, but interrelated aspects of library services.

Findings

The resulting tools may be viewed as an integrated decision support system (DSS) that can offer librarians and library administrators a comprehensive framework for choosing appropriate tools, methodologies, and resources for evaluation of both existing and future library services.

Originality/value

This paper provides an excellent introduction and overview for practitioners new to the topics described.

Citation

Choudhury, S., Kyrillidou, M., Heath, F., Cook, C., Koeper, B. and Decker, R. (2008), "LibQUAL+® (library quality), ProSeBiCA (development of new library services by means of conjoint analysis), and CAPM (comprehensive access to printed materials)", Performance Measurement and Metrics, Vol. 9 No. 3, pp. 216-222. https://doi.org/10.1108/14678040810928435