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This paper aims to study possible differences between the Outstanding Universal Value (OUV) defined in the designation of Cuenca as a World Heritage (WH) site and its inhabitants' perceptions of heritage value. The study is based on research conducted in the historic centre of Cuenca in Ecuador, which was accorded WH status in 1999.

The research employs both quantitative and qualitative methodologies, providing a complementary approach to the research subject. Quantitative research involved a probability survey of 400 informants randomly selected from the population of the canton of Cuenca, while qualitative research included 40 semi-structured interviews with residents and traders in the historic centre and 150 further written consultations with residents of the city.

Following the introduction, methodology and description, the paper presents the data gathered from the survey and interviews. These indicate inhabitants' perceptions of the meaning, values, and uses of WH in Cuenca and reveal differences between their perceptions and those of the official OUV.

Although there are several studies on WH residents' perceptions of UNESCO OUV, few highlight the mismatch between local community views of heritage and those established by UNESCO. This study reflects critically on the concept of OUV, which is based on technical and political criteria rather than social participation. The study employs methodologies that could be applied in other case studies and used to improve heritage management. This is the only study on local perceptions of Cuenca's OUV.

Demand for fake physical and digital products is a global phenomenon with substantive detrimental effects on companies and consumers. This raises various questions and issues, such as whether there are generalizable explanations of purchase intentions.

This research is based on consumer samples from three different countries. This paper develops and tests a model based on the theory of planned behavior (TPB) to explain both the demand for counterfeits and digital piracy. Respondents were questioned about physical products (e.g. clothing, accessories) from well-known brands and digital products (e.g. software, music).

Socially oriented motives such as embarrassment potential, ethical concerns and social norms explain the intention to purchase fake physical and digital products, while personally oriented motives (e.g. self-identity) have indirect effects but not a direct impact on purchase intention.

As our results show, we find evidence for a general model – contributing and supporting our first and primary research goal of providing a theoretically robust model that bridges the gap between two streams of literature.

The fact that drivers of buying counterfeit physical and digital goods are similar across countries provides justification for companies and international organizations to bundle their efforts and thus leverage them more strongly on a global scale.

We provide a basis for consolidating future research on demand for counterfeits and pirated goods because underlying factors driving demand are similar across the three countries studied herein.

The COVID-19 has brought with it valuable opportunities for the retail sector. Notably, online channels have assumed a key role for businesses that can rely less on physical channels due to the pandemic's restrictions. Within this context, the study aims to identify the main antecedents leading to the formation of the male and female customers' continuance intention of using online food delivery services (OFDS) in the restaurant industry.

A web-based self-completion survey and a subsequent structural equation modelling have been employed on a sample of 360 participants.

Findings reveal that perceived healthiness, quarantine procedures, perceived hygiene, perceived ease of app use and attitude significantly influence continuance intention. Moreover, the moderator analysis corroborates that male consumers' continuance intention is mainly influenced by perceived healthiness, quarantine procedures and perceived hygiene. Conversely, female customers' continuance intention is predicated on perceived healthiness and attitude.

Although the adoption of a sample of young customers (18–29 years) guarantees good research internal validity, findings are not generalizable.

The study provides valuable contributions for restaurants related to the (1) creation/management of their own OFDS platforms; (2) selection of the right third-party platforms.

The paper is one of the first studies examining the predictors impacting on customers' OFDS continuance intention in the COVID-19 context by also focusing on gender differences.

The chapter introduces the reader to select language of human sexuality and the definitions and characteristics of some key terms related to lesbian, gay, bisexual, transgender, and questioning/queer (LGBTQ+), identifies different theoretical perspectives of human sexuality and sexual orientation, and discusses select LGBTQ+ theories and concepts in a historical context that library and information science (LIS) professionals should consider while performing their roles related to information creation–organization–management–dissemination–research processes. It helps better understand the scope of what is LGBTQ+ information and traces its interdisciplinary connections to reflect on its place within the LIS professions. The chapter discusses these implications with the expectation of the LIS professional to take concrete actions in changing the conditions that lack fairness, equality/equity, justice, and/or human rights for LGBTQ+ people via the use of information. Important considerations in this regard include the need for an integrative interdisciplinary LGBTQ+ information model, growth of a diversified LGBTQ+ knowledge base and experiences, holistic LGBTQ+ information representations, LGBTQ+ activism, and participatory engagement and inclusion of LGBTQ+ users.

This paper aims to examine the role of tourist-generated and other network relationships in small Italian wineries’ internationalization.

It is based on 14 cases of which four are discussed in detail. All 14 cases are summarized in two tables and analyzed in the Discussion section.

Most firms did not pre-plan their foreign activities. International wine tourism was a major source for creating the contacts necessary for their internationalization: they created relationships/networks in tourists’ home markets and, as a result, expanded there either through selling directly to tourists or to the importers they recommended. In addition, they relied on contacts created at trade fairs or by friends/relatives. Some internationalization attempts failed, as the firms were passive and lacked long-term strategic plans. Thus, these producers have not fully realized the potential of wine tourists’ contacts and other network relationships in their internationalization.

It shows how wineries benefited from tourists’ networks and other co-operative relationships and how, as a result, they started exporting, but also which problems they faced. These topics have not received considerable research attention yet.

The purpose of this paper is to investigate when and how to best use social network analysis (SNA) in the supply chain management (SCM) discipline. In doing so, the study identifies SCM phenomena that have been examined from a social network perspective (SNA approach) in the SCM literature and highlights additional SCM phenomena that would be worth investigating using social network research. Then, the study critically investigates the application of SNA as a methodology (SNA method), with the goal of assessing and mitigating methodological risks in future studies.

This study carries out a systematic literature review of articles published in 11 top-tier SCM journals over a 20-year period.

First, while social network research has gained momentum especially since 2010, scholars are not yet entirely aware of the many possibilities the SNA approach offers to the SCM field. Second, expanded possibilities also hold for the development of SNA as a method.

The paper guides future SCM research by investigating when SNA is the right approach to use and how SNA as a method should be performed. Theoretically richer and practically more relevant research should result.

This research paper's goal is to determine whether social media communication has an impact on the loyalty of visitors. The study will explore the correlation between social media activity and visitors' loyalty by examining social media engagement. The research will take the form of surveys and a total of 385 questionnaires given to visitors at various locations of the Ladakh region, asking them about their social media actions and how they relate to loyalty. The data were analysed and tested using various statistical tools such as factor analysis, regression and structural equation modelling. The study's findings will shed important light on the interconnectivity between social media activity, visitor loyalty and the tourism industry. The study's findings show how environmental issues associated with tourism sites may be made aware to visitors through social media marketing and communication campaigns, which may eventually entice them to return.

Considering the recent trends of the increasing globalization of the market economy and the diffusion of democracy, the modern world needs to pay closer attention to pro-women and pro-girls policies if gender discrimination is to be challenged. Such policies could mark an era of building greater gender equality across the world by strengthening domains of women’s well-being that have been shown to decline in the initial years of the democratization and globalization of countries.

Women, who have more complex societal roles than men and whose employment is more tenuous, are more vulnerable to the rapid restructuring in macro-political and economic systems and bear more of the costs of systemic changes. My world-scale analyses show that women and men benefit unequally from the growth of democracy and the global economy – men’s well-being improves with the growth of democracy and globalization but women’s well-being declines. According to my follow-up studies, the decline lasts for over a decade (2014). These findings suggest that prior results of research proposing that democracy and the global economy improve people’s well-being are most likely biased when gender and the level of development in countries are not accounted for. To protect women and girls and to avoid gender discrimination, globalizing and democratizing countries should prioritize gender mainstreaming in their policies.

This paper presents recently published resources on library instruction and information literacy, providing an introductory overview and a selected annotated bibliography of publications covering various library types, study populations and research contexts.

This paper introduces and annotates English-language periodical articles, monographs, dissertations, reports and other materials on library instruction and information literacy published in 2020.

The paper provides a brief description of all 440 sources and highlights sources that contain unique or significant scholarly contributions.

The information may be used by librarians, researchers and anyone interested in a quick and comprehensive reference to literature on library instruction and information literacy.

The purpose of this paper is to extend the study of work-life balance (WLB) by exploring the influence of WLB amongst older workers. Theoretically, this study suggests that the psychological benefits of age on relationships between WLB and well-being might be stronger for those “younger” older workers than those working toward or beyond retirement age. This study tests a moderated mediation model whereby the effects of WLB on anxiety and depression (through job stress) are moderated by age.

Survey data from 512 New Zealand employees in three older age cohorts (55–59 years, 60–64 and 65+ years).

This study finds that WLB reduces job stress and leads to lower anxiety and depression. Job stress positively influences anxiety and depression and partially mediates the influence of WLB. Significant interaction effects are found by age, with the lower age cohort (55–59 years) reporting the strongest benefits from WLB and this effect reduces as employees get older but remains significant.

Even when focusing on older workers, the findings show younger older workers elicit stronger benefits from WLB toward well-being, although all age groups find WLB beneficial.

This paper offers novel insights into the question of whether the importance of WLB for well-being differs among older workers.