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This research aims to examine the impact of virtual learning platforms and instructor presence (IP) on learner satisfaction (LS). Further, this study examines the role of learner engagement (LE) in order to improve the LS.

This research uses both primary and secondary data sources to compile the research's findings. The primary source of data includes 610 responses from various higher education institutes in India. The collected data were analysed using the partial least square structural equation modelling (PLS-SEM) technique.

This research provides evidence that the theoretical model is accurate with the gathered data sample. In the model, online platform (OP) is an independent variable, whereas LS is a dependent variable, and IP and LE are the mediating variables. The outcomes demonstrated that OP has a positive impact on IP and LE. Also, the relationships between IP and LE, IP and LS and LE and LS are significantly positive. The mediation analysis validates the importance of the IP and LE for relationships.

This investigation presents a comprehensive model, which demonstrates the relationship between OP, IP, LE and LS. The study makes a unique reference to several theories in order to boost interaction and IP in virtual learning, the learner's learning experience can be enhanced. The model helps teachers and educational institutions formalise strategies to boost interaction and examine the institutions' pedagogy to enhance satisfaction.

Collaboration with student leaders is fundamental to the role of higher education in advancing the Sustainable Development Goals (SDG). In 2018, Millennium Campus Network (MCN) and the United Nations Academic Impact (UNAI) partnered to present the Millennium Fellowship. This semester-long leadership development program provides training, connections, and credentials to undergraduates advancing the SDGs. The Fellowship has rapidly expanded to draw over 25,000 applicants annually, with engagement on 136 campuses in 30 nations. This chapter unpacks how this program has grown through unique partnerships – with the United Nation (UN) and with universities. It also emphasizes best practices for how universities can support student leaders committed to the goals. Five best practices for collaboration will be shared:

Break down silos – Invite students to break out of their comfort zones, beyond campus, with discernment.

Prioritize mentorship (1:1 and peer to peer) – powerful faculty/staff–student relationships help students grow – and peer-to-peer mentorship builds robust communities of practice.

Align incentives for collaboration – from academic credit to seed funding, incentives can create an ideal environment for peer-to-peer collaboration.

Build virtual community – leverage technology to build cross-campus opportunities.

Centre-student voice – ensure students can co-create programs and opportunities.

To illuminate these points, we feature examples of Millennium Fellows’ experiences in the program. The prevailing theme that emerges: building processes that centre-students’ commitments and feedback builds trust and creates the foundation for dynamic partnerships to form.