Effects of online platforms on learner's satisfaction: a serial mediation analysis with instructor presence and student engagement
International Journal of Information and Learning Technology
ISSN: 2056-4880
Article publication date: 24 July 2023
Issue publication date: 24 October 2023
Abstract
Purpose
This research aims to examine the impact of virtual learning platforms and instructor presence (IP) on learner satisfaction (LS). Further, this study examines the role of learner engagement (LE) in order to improve the LS.
Design/methodology/approach
This research uses both primary and secondary data sources to compile the research's findings. The primary source of data includes 610 responses from various higher education institutes in India. The collected data were analysed using the partial least square structural equation modelling (PLS-SEM) technique.
Findings
This research provides evidence that the theoretical model is accurate with the gathered data sample. In the model, online platform (OP) is an independent variable, whereas LS is a dependent variable, and IP and LE are the mediating variables. The outcomes demonstrated that OP has a positive impact on IP and LE. Also, the relationships between IP and LE, IP and LS and LE and LS are significantly positive. The mediation analysis validates the importance of the IP and LE for relationships.
Originality/value
This investigation presents a comprehensive model, which demonstrates the relationship between OP, IP, LE and LS. The study makes a unique reference to several theories in order to boost interaction and IP in virtual learning, the learner's learning experience can be enhanced. The model helps teachers and educational institutions formalise strategies to boost interaction and examine the institutions' pedagogy to enhance satisfaction.
Keywords
Acknowledgements
The authors declare that they have not received any financial support for the research and for the publication of this manuscript. However, the authors would like to express their sincere gratitude to the editorial team, and anonymous reviewers of The International Journal of Information and Learning Technology for their invaluable feedback and also for accepting the manuscript for publication.
Citation
Jain, A., Sharma, P. and Meher, J.R. (2023), "Effects of online platforms on learner's satisfaction: a serial mediation analysis with instructor presence and student engagement", International Journal of Information and Learning Technology, Vol. 40 No. 5, pp. 453-466. https://doi.org/10.1108/IJILT-02-2023-0017
Publisher
:Emerald Publishing Limited
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