Eman Omar Rayan, Adla Mohamed Ragab and Ashraf Samir Anwar
The twenty-first century manifests two of the challenging issues about achieving Sustainable Local Economic Development (SLED) and turning to environmental sustainability through…
Abstract
Purpose
The twenty-first century manifests two of the challenging issues about achieving Sustainable Local Economic Development (SLED) and turning to environmental sustainability through Green Job Creation (GJC). The study examines that not only are both challenges are urgent, but they are also intimately linked and will have to be addressed together. It also finds out that further factors like Managerial Effectiveness (ME) and Public Policy Effectiveness (PPE) affect GJC.
Design/methodology/approach
The study uses qualitative and quantitative methods by utilizing primary data collected through designing questionnaires answered by random executives and citizens of three governorates; Cairo, Alexandria and Beni-Suef. These governorates are chosen because they represent different Egyptian geographic areas, i.e. the capital of Egypt, lower and Upper Egypt, where there are numbers of industrial zones with many heavy polluting industrial activities that exist.
Findings
The study showed that there is a lack of effectiveness and efficiency in applying common international standards in GJC’s strategies in Cairo, Alexandria and Beni-Suef. Additionally, it is highly recommended that the three governorates enhance the exploitation of their economic resources. Quantitatively, the study showed a positive and statistically-significant connection between SLED and GJC, alongside with a positive and statistically-significant connection between ME and GJC.
Originality/value
The study provides empirical evidence about the main requirements in designing an efficient framework for achieving eco-friendly local economic activities and suggesting practical solutions to obstacles that face local strategies regarding the study’s variables.
Peer review
The peer review history for this article is available at: https://publons.com/publon/10.1108/IJSE-01-2020-0012
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Ola Al Sayed, Ashraf Samir and Heba Hesham Anwar
This paper aims to assess the fiscal sustainability in Egypt during the period 1990–2018 using deficit accounts (DA) approach. It also tries to investigate the possibility of…
Abstract
Purpose
This paper aims to assess the fiscal sustainability in Egypt during the period 1990–2018 using deficit accounts (DA) approach. It also tries to investigate the possibility of applying generational accounts (GA) in Egypt as a new approach to assess fiscal sustainability.
Design/methodology/approach
This paper tries to assess fiscal sustainability in Egypt during 1990–2018 using DA and GA approaches. DA approach includes primary deficit indicator, tax gap indicator, augmented Dickey-Fuller stationarity test for debt/GDP ratio and Johansen co-integration test between government revenues and expenditures. However, concerning the possibility of applying GA in Egypt, field study form was designed including specific questions to academic and executive economic experts to investigate if it is possible to apply GA in Egypt.
Findings
The empirical findings of the field study indicate that Egypt witnessed fiscal sustainability during the period 1990–2018 using DA. On the other hand, there are various obstacles, including administrative, technical, legal and political obstacles which hinder Egypt from applying GA to assess fiscal sustainability.
Originality/value
To the best of the authors' knowledge, this paper assesses fiscal sustainability in Egypt using DA for a longer and updated time series within 1990–2018. In addition, it is the first paper to examine the possibility of assessing fiscal sustainability using GA approach in Egypt.
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Heba Salah Zaki and Bassam Samir Al-Romeedy
Artificial intelligence-based chatbots are frequently used to handle customer complaints in the hospitality and tourism sectors; however, little is known about their recovery…
Abstract
Purpose
Artificial intelligence-based chatbots are frequently used to handle customer complaints in the hospitality and tourism sectors; however, little is known about their recovery strategies. Further, the widespread usage of chatbots is anticipated to affect customers' favorable responses. Therefore, this study aims to examine how chatbots’ symbolic recovery influences customer forgiveness through customer empathy and explore the moderating effect of time pressure on it. Moreover, it investigates the effect of customer forgiveness on customer reconciliation and customer continuous trust.
Design/methodology/approach
Structural equation modeling was used to analyze data collected from 994 customers who have experienced chatbot recovery in tourism and hospitality during the past four months.
Findings
The results show that chatbots’ symbolic recovery stimulates customer forgiveness, which subsequently positively affects customer reconciliation and customer continuous trust. Moreover, customer empathy partially mediates the effect of chatbots’ symbolic recovery on customer forgiveness, and time pressure plays a moderating role in the relationship between chatbots’ symbolic recovery and customer forgiveness.
Practical implications
The results offer highly persuasive insights that may be used to promote chatbots’ symbolic recovery in tourism organizations. The effectiveness of chatbots’ symbolic recovery in achieving customer forgiveness will motivate tourism organizations to use chatbots efficiently in service recovery.
Originality/value
This study extends the theoretical scope of chatbot research by investigating the symbolic recovery capabilities of chatbots. Moreover, it expands the application of SOR theory in the context of chatbot service recovery and reveals the underlying mechanism behind the impact of chatbots’ symbolic recovery on customer forgiveness, thus building and testing an integrative model of chatbot service recovery.
研究目的
系统评估阻碍因素作为技术接受模型(TAM)的先驱方面存在一定的空白。本研究调查了三个阻碍因素, 即不适感、不安全感和风险。此外, 本研究提出了调节变量 - 个人能力(PC), 并测试其对感知有用性(PU)、感知易用性(PEU)和行为意图(BI)之间关系的影响。
研究方法
使用量化数据分析验证了通过Smart PLS4使用的调整模型。对327名有效受访者的数据进行了分析。
研究发现
不适感是影响PU和PEU的显著先驱因素。不安全感和风险分别是PEU和PU的抑制因素。本研究在稀缺文献中贡献了个人能力的调节效应, 积极调节PU和BI之间影响的研究。
研究创新
本研究通过纳入阻碍因素并探索个人能力在AR眼镜方面的调节作用, 为TAM提供了一种新的拓展。此外, 该研究还使创新公司能够通过用户的反馈来增强其产品和服务的设计。
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Impact and outlook for sanctions in South Sudan.
Details
DOI: 10.1108/OXAN-DB247510
ISSN: 2633-304X
Keywords
Geographic
Topical
Samir D. Baidoun, Robert N. Lussier, Maisa Burbar and Sawsan Awashra
The aim of this study is to examine the factors that lead to success or failure of a small business in the West Bank of Palestine.
Abstract
Purpose
The aim of this study is to examine the factors that lead to success or failure of a small business in the West Bank of Palestine.
Design/methodology/approach
This study methodology is a survey research, testing the Lussier model of business success and failure with a sample of 246 small businesses (90 failed and 156 successful) to better understand the reasons of their success or failure using logistic regression statistical analysis.
Findings
The model is significant (p = 0.000); it will predict a group of businesses as successful or failed more accurately than random guessing 99 per cent of the time. The model will also predict a specific small firm as successful or failed 94 per cent of the time vs. 50 per cent for random guessing. The r-square is very high (r = 0.70), indicating that the model variables are, in fact, significant predictors of success or failure. Results indicate that having adequate capital, keeping good records with financial controls, making plans and getting professional advice on how to manage the firm are the most important factors for the viability and success of small businesses.
Practical implications
With the high rate of small business failure globally, results of this study provide a list of variables that contribute to the success of small firms. Firms that focus on these important factors will increase their odds of success. Thus, avoiding failure, firms better utilize resources that contribute to economic growth.
Originality/value
This is the first study that looks at success and failure of small businesses in Palestine. There is no one single accepted theory that may be applied to small businesses. This paper aims to further contribute to the global validity of Lussier success and failure model moving toward a theory to better understand why some businesses succeed and others fail.
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The Saudi government confirmed last week that it had stopped all military aid to Lebanon, including previously agreed deals aimed at equipping the LAF in its fight to secure the…
Details
DOI: 10.1108/OXAN-DB209708
ISSN: 2633-304X
Keywords
Geographic
Topical
On December 18, two months after Michel Aoun was elected president of Lebanon, Prime Minister Saad Hariri finally announced agreement on a ‘government of national accord’. The new…
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DOI: 10.1108/OXAN-DB216920
ISSN: 2633-304X
Keywords
Geographic
Topical
Aoun is a former commander of the Lebanese armed forces and a strong ally of Hezbollah, a local Shia political and military grouping, backed by Iran. Following a deal with the…
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DOI: 10.1108/OXAN-DB214660
ISSN: 2633-304X
Keywords
Geographic
Topical
Gaurav Kabra, Samir K. Srivastava and Vinit Ghosh
The study aims to analyze the intellectual structure in sustainable procurement (SP) research to identify the knowledge research clusters and provide potential avenues for future…
Abstract
Purpose
The study aims to analyze the intellectual structure in sustainable procurement (SP) research to identify the knowledge research clusters and provide potential avenues for future research.
Design/methodology/approach
The study conducted a bibliometric analysis to analyze the intellectual structure in the area of SP. Overall, 1,294 articles were selected from the Scopus database published between 2000 and 2022. The analysis was conducted using bibliometric R package, Biblioshiny and VOSviewer software. Further, content analysis of research clusters was carried out to set the future research agenda.
Findings
The study identifies four major knowledge research clusters of SP, namely, (1) green supply chain practices, (2) socially responsible purchasing, (3) environmental purchasing and (4) public procurement and policy. The study suggests a few research directions in the SP field. Moreover, the future research directions are aligned with specific organizational theories applicable in the area of SP research.
Research limitations/implications
The study is dependent on the Scopus database for the source of research publications on SP. Future studies may consider other research database sources.
Practical implications
Identifying knowledge research clusters of SP research is of paramount importance for developing policies in the near future. These policy initiatives pave the way for the adoption of SP practices in the business. The findings indicate the issues managers encounter while implementing SP in organizations.
Originality/value
The study offers valuable insights concerning parameters such as significant publication outlets, influential countries concerning the number of publications, impactful authors, title keywords and identifying major knowledge research clusters of SP to suggest future research directions. Further, the present study highlights emerging areas that require further research, including process governance, supplier diversity, innovation, the role of emerging technologies and the application of organizational theories in SP.