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Article
Publication date: 4 February 2021

Anupriya Khan and Satish Krishnan

The purpose of this study is to develop an in-depth understanding of the overall process of facilitating co-creation of e-government services, focusing on the government's role in…

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Abstract

Purpose

The purpose of this study is to develop an in-depth understanding of the overall process of facilitating co-creation of e-government services, focusing on the government's role in fostering citizen engagement.

Design/methodology/approach

This study conducted a meta-synthesis of qualitative case studies encompassing analyses on a case-specific level followed by syntheses on a cross-study level.

Findings

Through meta-synthesis, the study developed an integrated framework, the process theory view of enabling co-creation of e-government services, illustrating how co-creation could be initiated and facilitated by the government.

Research limitations/implications

By providing critical insights into co-creation steps, the process theory view offers a holistic theoretical understanding of enabling co-creation by identifying factors driving and motivating governments to initiate co-creation activities, interpreting the prerequisites for co-creation and the importance of impact assessment.

Practical implications

This study offers important implications for public authorities, administrators and policymakers by helping them enhance their knowledge base on the co-creation process to facilitate a higher level of collaboration between citizens and government for effective and efficient public service delivery through e-government.

Originality/value

While it is widely acknowledged that citizen engagement is crucial for improving and transforming the development and delivery of e-government services, it is equally recognized as a challenging and complex task. Through a meta-synthesis of qualitative case studies, this study is one of the first to develop a process theory view for offering a holistic understanding and crucial insights for addressing the concerns over the co-creation of e-government services.

Details

Internet Research, vol. 31 no. 4
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 16 August 2024

Shalini Srivastava, Anupriya Singh and Shivani Bali

This paper aims to investigate the associations between organizational justice dimensions and employees' knowledge sharing (KS) while studying the mediating role of psychological…

Abstract

Purpose

This paper aims to investigate the associations between organizational justice dimensions and employees' knowledge sharing (KS) while studying the mediating role of psychological empowerment (PE) in context of the Indian hospitality industry. It is also aimed to investigate the association between KS and innovative work behavior (IWB).

Design/methodology/approach

A mediation model was verified utilizing three-wave survey data from 293 employees working in hotels situated in northern India. Hypotheses were tested using AMOS and PROCESS Model 4.

Findings

There are significant associations between justice dimensions and KS, and PE mediates these relationships. Additionally, employees' KS has a positive effect on their IWB.

Practical implications

Organizations must promote justice and psychologically empower their employees to facilitate KS. Our study also highlights the significance of employees' KS in encouraging their IWBs. HR leaders and managers have an important role in facilitating the right work environment, in which employees experience fairness and empowerment.

Originality/value

This paper is the first to investigate linkages between justice dimensions, PE, KS and IWB in context of the Indian hospitality industry. Furthermore, this study has made the maiden attempt of asserting the mediating role of PE in the relationship between justice dimensions and KS.

Details

Benchmarking: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 13 June 2016

Anupriya Kaur, Abhilasha Chauhan and Yajulu Medury

– The purpose of this paper is to evaluate tourist destinations’ image based on the attributes obtained from the extant literature using correspondence analysis.

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Abstract

Purpose

The purpose of this paper is to evaluate tourist destinations’ image based on the attributes obtained from the extant literature using correspondence analysis.

Design/methodology/approach

This study is aimed at measuring and illustrating destination image of tourism destinations perceived by domestic tourists. Five tourism destinations – Ooty, Shimla, Manali, Mussoorie and Mount Abu were selected as the subject of the study. Based on a representative sample of 800 respondents from the surveys across destinations, correspondence analysis was employed to illustrate an attribute based comparative analysis of the destination image of the tourist destinations.

Findings

Findings reveal that the attribute natural attraction was positively perceived by respondents across all destinations and the attribute infrastructure emerged as an area in need of dire attention. Further, the most dominant attributes which marked destinations’ positioning were – local cuisine and food outlets, hotels and restaurants, famous handicraft and parking facilities.

Research limitations/implications

The findings of this study need to be integrated with qualitative studies to explore the underlying reasons for the perceived destination image.

Practical implications

These results provide direction to policy makers and practitioners to visualize their destinations’ competitive standing relative to their competitors’ strengths and weaknesses. This tourist-derived intelligence presents an opportunity to take advantage of its current position, or if necessary, optimally reposition itself.

Originality/value

This paper documents research that was the first to systematically capture and comparatively illustrate the destination image of Indian tourist destinations.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 28 no. 3
Type: Research Article
ISSN: 1355-5855

Keywords

Article
Publication date: 24 July 2023

Anupriya Singh and Shalini Srivastava

Workplace bullying has appalling fallouts for organizations and employees. While the association between bullying and employees’ exit intentions has been sufficiently established…

Abstract

Purpose

Workplace bullying has appalling fallouts for organizations and employees. While the association between bullying and employees’ exit intentions has been sufficiently established in research, the underlying conditions remain overlooked. Using the affective events and conservation of resources theories as the theoretical lens, the purpose of this study is to probe work alienation and emotional exhaustion as sequential mediators in the association between bullying and employees’ exit intentions.

Design/methodology/approach

A sequential mediation model was examined using three-wave longitudinal data gathered from 406 employees working with hotels situated in tourist destinations of India.

Findings

Work alienation serves as a significant mediator between bullying and emotional exhaustion. More importantly, work alienation and emotional exhaustion emerged as sequential mediators in the association between bullying and exit intentions.

Originality/value

Research on workplace bullying is often cross-sectional, and researchers have called for time-lagged and/or longitudinal examination. While responding to the frequent calls made by researchers to examine underlying conditions, this three-wave longitudinal study advocates for holistic cognizance, i.e., how workplace bullying results in employees’ exit.

Details

International Journal of Conflict Management, vol. 34 no. 5
Type: Research Article
ISSN: 1044-4068

Keywords

Article
Publication date: 19 July 2024

Pallavi Dogra and Arun Kaushal

The study attempts to investigate the role of social media in spreading awareness regarding ayurvedic immunity boosters (AIB) and changes in diet. Further, the study examines the…

Abstract

Purpose

The study attempts to investigate the role of social media in spreading awareness regarding ayurvedic immunity boosters (AIB) and changes in diet. Further, the study examines the factors affecting the willingness to pay for ayurvedic immunity boosters (WPIB) during the pandemic and new normal situation with the moderating effect of the “fear of COVID-19 infection.”

Design/methodology/approach

The data were collected from millennials in two phases, i.e. the first phase (1 July–August 2021) with 300 respondents and a second phase with (June–August 2022) 257 respondents. An online questionnaire was shared with millennials using the snowball sampling technique. Descriptive statistics with SPSS and SmartPLS 4.0 software were applied to analyze the data.

Findings

The results found a variation in AIB content sharing on social media during 2021 and 2022. Results found that respondents reported significant changes in their lifestyle and diet, like consuming honey, khada, tulsi tea, etc. In 2021, health consciousness and trust significantly affected WPIB, whereas in 2022, only health consciousness was substantially affected. Fear of COVID-19 infection moderates the relationship between health consciousness, perceived fear and willingness to pay for ayurvedic products, whereas the effect on consumer preference and trust remains insignificant.

Research limitations/implications

Results could help ayurvedic product manufacturing companies understand the consumers' mindset and the factors that stimulate consumers to buy these immunity boosters. Ayurvedic advertisers should design unambiguous messages that focus on health consciousness and have trustable components to encourage consumers to adopt a healthy lifestyle.

Originality/value

This is one of its kinds of studies that presents the contrasts of how the COVID-19 crisis has significantly changed individuals' dietary intake and affected lifestyle patterns.

Details

British Food Journal, vol. 126 no. 9
Type: Research Article
ISSN: 0007-070X

Keywords

Article
Publication date: 6 February 2023

Arun Joshi, Srinivasan Sekar and Saini Das

The purpose of this paper is to unearth various dimensions of employee experience (EX) and explore how pandemic impacted various EX factors using online employee reviews. The…

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Abstract

Purpose

The purpose of this paper is to unearth various dimensions of employee experience (EX) and explore how pandemic impacted various EX factors using online employee reviews. The authors identify employee-discussed EX-factors and quantify the associated sentiments and importance.

Design/methodology/approach

This paper employs Latent Dirichlet Allocation on the online employee reviews to identify the key EX-factors. The authors probe sentiments and importance associated with key EX-factors using sentiment analysis, importance analysis, regression analysis and dominance analysis.

Findings

The result of topic modeling identifies 20 EX-factors that shape overall EX. While skill development plays a major role in shaping overall EX, employees perceived Salary and Growth as the most important EX-factor and expressed negative sentiments during the pandemic. Employee sentiments significantly influence overall EX.

Practical implications

When employees have extensive change experience, managers should consider various facets of EX to manage the smooth change and deliver a better EX. This research offers key EX-factors to be considered by managers while dealing with employees. Online employee reviews websites are recommended to include the identified key EX-factors to comprehend the holistic EX.

Originality/value

This study contributes to the growing literature on the employee experience as a concept by identifying various EX-factors. The authors expand the extant EX scales by identifying an inclusive and updated set of EX-factors.

Article
Publication date: 20 September 2018

Sharon Bratt

The purpose of this paper is to assess the efficacy of the Institute of Electrical and Electronics Engineers (IEEE) Xplore digital library search engine to return relevant…

Abstract

Purpose

The purpose of this paper is to assess the efficacy of the Institute of Electrical and Electronics Engineers (IEEE) Xplore digital library search engine to return relevant materials on information visualization pedagogy literature and to recommend search strategies to assist the digital library academic readership improve the efficacy of their search tasks. Furthermore, the results are of interest to general readers using similar digital repositories.

Design/methodology/approach

An initial scoping review using EBSCO Discovery services returned the number and accessibility of sources and publications-based various Boolean searches. A revised search strategy focused the search to IEEE publications as the primary source of visualization research. A corpus of keywords were extracted from the 44 relevant articles and analyzed for relevance, keyword trends and contexts of use.

Findings

Keyword analysis results show visualization education research is confounded by several information retrieval issues: relevancy, incomplete taxonomy, non-standard lexicon, diverse disciplines and under-representation. Recommendations include: search strategies, alternative digital collections, a potential opportunity for research in information visualization pedagogy to address this gap in an emerging field and the need for more effective interactive tools to assist with keyword selection.

Research limitations/implications

The study focused on the IEEE publications as the primary source of visualization research.

Practical implications

A repository of visualization education research that is easily findable and relevant benefits both faculty using information visualization in their teaching and academics whose work must be disseminated to the broadest audience. Strategic keyword selection, interactive keyword tools or more robust thesaurus will enable IEEE Xplore digital library users to optimize their interaction with the system. Furthermore, results suggest a need for more research in information visualization pedagogy.

Originality/value

This is the only study to uniquely assess the efficacy of the IEEE Xplore digital library database system to retrieve relevant visualization education literature based on keyword search.

Details

Journal of Applied Research in Higher Education, vol. 10 no. 4
Type: Research Article
ISSN: 2050-7003

Keywords

Article
Publication date: 1 September 2020

Raj Kishor Bisht, Sanjay Jasola and Ila Pant Bisht

Emergence of coronavirus disease 2019 (COVID-19) forced the world-wide education system to adopt online mode immediately. There are two main objectives of the paper: the first one…

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Abstract

Purpose

Emergence of coronavirus disease 2019 (COVID-19) forced the world-wide education system to adopt online mode immediately. There are two main objectives of the paper: the first one is to know the acceptability of online mode of examination and learning amongst students by analysing the various aspects like difficulty, mental pressure, study pattern, etc. and the second one is to know the role of gender in adopting online education.

Design/methodology/approach

An online survey is conducted amongst the students of Graphic Era Hill University, Dehradun, India. Stratified sampling method has been used to select the students. First, a simple statistical analysis of the responses is conducted, and then chi-square test of independence has been used to know the dependency of various aspects on gender.

Findings

The two main findings of the present study are as follows: first, the online examinations were accepted with ease and low pressure in comparison to regular examination and second, the gender has a significant role in adopting online education with the observations that female students were more adoptable with online education in terms of assignments, study patterns and comfort. The present work also focuses on the challenges of online education like Internet connectivity, class interactions, etc.

Research limitations/implications

The present work was carried out during the initial time of pandemic in India when the focus was to continue the academic process by utilizing all the available resources in the absence of well-defined standards of online education.

Practical implications

The findings of the paper can be used for making strategies for online education across the world.

Social implications

The findings of the paper have shown that gender plays a significant role in adoptability of online education in Indian context.

Originality/value

The present work is conducted amid the environment of COVID-19. It reflects the analysis of students' responses towards the acceptability of online education under the difficult conditions developed due to the pandemic and subsequent lockdown.

Details

Asian Education and Development Studies, vol. 11 no. 2
Type: Research Article
ISSN: 2046-3162

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