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Article
Publication date: 1 December 2003

Alison Paglia and Annie Donahue

When many upper‐level psychology majors struggle to demonstrate competence using discipline‐specific library research strategies after participating in introductory bibliographic…

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Abstract

When many upper‐level psychology majors struggle to demonstrate competence using discipline‐specific library research strategies after participating in introductory bibliographic instruction sessions, a new approach to instruction is necessary. To address this issue, psychology and library faculty collaborated on a pilot study to develop, implement, and assess a “super‐size bibliographic instruction” (SSBI). The objectives include identifying and defining a research topic, locating appropriate resources, critically evaluating and synthesizing material, and the reduction of library anxiety. A variety of assessment methods including pretest/posttest surveys and evidence of use of the material illustrated the success of the SSBI. Utilizing the expertise of teaching and library faculty, this SSBI approach addressed the many challenges in assisting students to develop essential research strategies.

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Reference Services Review, vol. 31 no. 4
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 14 November 2016

Lynne Porat

The purpose of this paper is to provide a selective review of current research and practice on user feedback in academic libraries. By dividing user feedback studies into four…

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Abstract

Purpose

The purpose of this paper is to provide a selective review of current research and practice on user feedback in academic libraries. By dividing user feedback studies into four categories: Library as Place, Navigation, Satisfaction, and User Experience, it aims to provide a framework for academic libraries embarking on a process of systematic user feedback.

Design/methodology/approach

By reviewing the literature on user feedback activities undertaken by several academic libraries, this paper offers insights into how users experience library services, collections, and space.

Findings

User feedback activities, particularly concerning noise and seating, are widespread in academic libraries.

Practical implications

The studies reviewed in this paper may be replicated by other libraries and used as a tool for managerial decision making.

Originality/value

The review is valuable for its analysis of the recent contributions to user feedback practice, as well as its description of the different methodologies employed and changes implemented.

Details

Performance Measurement and Metrics, vol. 17 no. 3
Type: Research Article
ISSN: 1467-8047

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Article
Publication date: 2 October 2009

Susan K. Crotty and Leigh Thompson

The purpose of this paper is to explore the decision‐making implications of “regrets of the heart” versus “regrets of the head” in economic decision making.

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Abstract

Purpose

The purpose of this paper is to explore the decision‐making implications of “regrets of the heart” versus “regrets of the head” in economic decision making.

Design/methodology approach

The phenomenon in three empirical studies is examined. Study 1 is a protocol analysis of people's “regrets of the heart” and “regrets of the head”. Study 2 uses the same recall prompt and examined decision makers' choices in an ultimatum bargaining game. Study 3 tests regrets of heart versus the head in an interactive face to face negotiation setting.

Findings

Overall, it is found that people who were prompted to recall a time in which they regretted “not following their heart” were more likely to recall situations in which they experienced a loss or lost opportunity compared to people who recalled a time when they regretted “not following their head”. Recalling a regret of the heart prompts decision makers and negotiators to put a greater value on maintaining relationships and avoid loss in an interpersonal exchange situation.

Research limitations/implications

These findings contribute to the literature on how emotions affect economic decision making and provide a more nuanced examination of regret.

Practical implications

Focusing on “regrets of the head” may lead to greater economic gains in economic decisions.

Originality/value

This article examines a different type of regret and demonstrates how this type of regret impacts economic decision‐making behavior.

Details

International Journal of Conflict Management, vol. 20 no. 4
Type: Research Article
ISSN: 1044-4068

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