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Article
Publication date: 22 August 2023

Anna McGlynn, Éidín Ní Shé, Paul Bennett, Siaw-Teng Liaw, Tony Jackson and Ben Harris-Roxas

HealthPathways is an online decision support portal, primarily aimed at General Practitioners (GPs), that provides easy to access and up to date clinical, referral and resource…

500

Abstract

Purpose

HealthPathways is an online decision support portal, primarily aimed at General Practitioners (GPs), that provides easy to access and up to date clinical, referral and resource pathways. It is free to access, with the intent of providing the right care, at the right place, at the right time. This case study focuses on the experience and learnings of a HealthPathways program in metropolitan Sydney during the COVID-19 pandemic. It reviews the team's program management responses and looks at key factors that have facilitated the spread and scale of HealthPathways.

Design/methodology/approach

Available data and experiences of two HealthPathways program managers were used to recount events and aspects influencing spread and scale.

Findings

The key factors for successful spread and scale are a coordinated response, the maturity of the HealthPathways program, having a single source of truth, high level governance, leadership, collaboration, flexible funding and ability to make local changes where required.

Originality/value

There are limited published articles on HealthPathways. The focus of spread and scale of HealthPathways during COVID-19 is unique.

Details

Journal of Integrated Care, vol. 31 no. 4
Type: Research Article
ISSN: 1476-9018

Keywords

Available. Content available
Article
Publication date: 6 December 2023

Axel Kaehne

169

Abstract

Details

Journal of Integrated Care, vol. 31 no. 4
Type: Research Article
ISSN: 1476-9018

Available. Open Access. Open Access
Book part
Publication date: 17 August 2020

Rachel Loney-Howes

Abstract

Details

Online Anti-Rape Activism: Exploring the Politics of the Personal in the Age of Digital Media
Type: Book
ISBN: 978-1-83867-442-7

Available. Content available
Book part
Publication date: 9 May 2022

Free Access. Free Access

Abstract

Details

Theory of Change
Type: Book
ISBN: 978-1-80071-787-9

Access Restricted. View access options
Article
Publication date: 16 March 2015

Anna Westerlund, Rickard Garvare, Elisabet Höög and Monica Elisabeth Nyström

The purpose of this paper was to investigate the role of an intra-organizational change facilitating function (CFF) in relation to a multi-level development initiative in a health…

1375

Abstract

Purpose

The purpose of this paper was to investigate the role of an intra-organizational change facilitating function (CFF) in relation to a multi-level development initiative in a health care organization. Involved actors’ views on factors in need of attention and how the CFF related to these factors were studied.

Design/methodology/approach

A longitudinal case study design was used, combining data from questionnaires, process diaries and interviews with employees at the CFF, managers and clinic staff.

Findings

Factors on micro, meso and macro levels, crucial to attend to, were highlighted by respondents at staff and managerial levels. The CFF related to some of these factors by acting upon them, or by developing plans to handle them, while other factors were unattended to. The CFF activities also had indirect influence on other factors. The CFF role and responsibilities were not clearly defined beforehand, and a need to clarify a division of roles and responsibilities is highlighted.

Research limitations/implications

Our study contributes to current knowledge on facilitation of change by relating it to an organizational dimension of implementation.

Practical implications

The description of important factors to handle during a large organizational change process and issues a CFF can encounter may aid others involved in designing and managing large organizational development initiatives.

Originality/value

The study elaborates on less studied functions and roles of an intra-organizational CFF in relation to factors of vital importance for organizational change and development in health-care organizations.

Details

International Journal of Quality and Service Sciences, vol. 7 no. 1
Type: Research Article
ISSN: 1756-669X

Keywords

Available. Content available
Book part
Publication date: 18 March 2024

Free Access. Free Access

Abstract

Details

Building a Better Normal
Type: Book
ISBN: 978-1-80455-413-5

Available. Content available
Book part
Publication date: 30 May 2024

Jacqueline Stevenson and Sally Baker

Free Access. Free Access

Abstract

Details

Refugees in Higher Education
Type: Book
ISBN: 978-1-83797-975-2

Available. Content available
Book part
Publication date: 27 June 2022

Harriet Bradley, Richard Waller and Laura Bentley

Free Access. Free Access

Abstract

Details

Selling Our Youth
Type: Book
ISBN: 978-1-80117-239-4

Available. Content available
Book part
Publication date: 11 November 2024

Sheila Riddell, Lyn Tett, Hazel Christie, Rachael King and Sofia Shan

Free Access. Free Access

Abstract

Details

Living and Studying at Home
Type: Book
ISBN: 978-1-83549-501-8

Available. Content available
Book part
Publication date: 27 July 2022

Free Access. Free Access

Abstract

Details

The Affective Researcher
Type: Book
ISBN: 978-1-80262-336-9

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