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There are enormous differences in individual results and performance throughout any organisation. By way of a simple formula it is stated that any individual can fulfil his/her full potential in any sphere of life by developing the correct – a positive – attitude.

The complexity of modern policing requires an accountable police service to operate in a diverse society, where support/trust must be earned by action and deed. The article examines the potential of market orientated strategies in facilitating policing initiatives, such as community policing and enhanced service quality. The work reviews the concept of market orientation and adopts a case study approach to research. Market orientated/customer focused strategies are examined in a range of public, private and international sectors. Findings outline a three‐stage “turnaround” process to enhance service quality and highlight the importance of market orientation in counteracting the concept of “unwilling/reluctant customers”. Draws on case studies from Inland Revenue, Richer Sounds plc and the New York Police Department.

The purpose of this paper is to investigate applicability of geographical information system (GIS) tools in assessing performance of the transportation systems which integrate spatial and GIS parameters and indicators.

In this context, performance measures have been objectively related to the strategic goals and objectives identified by policy makers in particular areas.

Results suggest that as a result of on the characteristics of transportation system, further understanding and considerations have been achieved regarding the performance of the investigated transportation systems and the needed transport polices in the study areas.

The integrating of spatial data with the conventional data to assess performance of the transportation system.

In the North Hiding of Yorkshire a number of samples of lardine were examined during the second quarter. Four of these samples contained water to the extent of 24, 25, and 26 per cent. respectively. One case was taken into court, but the magistrates dismissed the information. They were of opinion that there being no statutory standard for lardine they could not fix the percentage of water that was permissible. An appeal was made to the High Court, and eventually the case was referred back to the magistrates to determine whether or not there was adulteration.

This paper aims to discuss and provide examples of different collaborative models that are emerging and to argue that a technology‐enhanced, socio‐constructivist approach to future collaborative curriculum design and delivery enables partnership working and provides curriculum design solutions that supports delivery in different ways. The paper seeks to argue that the driver for motivating programme teams to work collaboratively and embed technology into future programme designs comes both from a changing economic and funding climate and a pedagogic driver to offer value to the learner. The paper aims to present exemplars of using technology to transform programme delivery.

Outcomes and deliverables from different technology‐enhanced learning projects and the work of the Edinburgh, Lothians, Fife and Borders Regional Articulation Hub (ELRAH) have been examined to establish whether technology‐enhanced learning, teaching and access models could enable universities and colleges to work collaboratively to provide a more flexible and accessible model of HE in the future. The paper uses examples of technologies and professional development that is being used to support technology‐enhanced, collaborative HE programme development, and, while the paper focuses specifically on the debates taking place in Scotland, the insights provided are relevant to similar debates taking place in the rest of the UK.

The paper argues that “edgeless universities” are needed to achieve the reforms needed to deliver an HE system that offers the flexibility of access and efficient delivery required in the future. A future higher education system that demands efficiency and more flexibility through partnership and collaboration must use technology to form partnerships if they are to generate radical changes to future programme designs that enable flexible access. The paper argues that a traditional “one size fits all“ model for tertiary education does not meet a vision for wider access to HE. Institutions will need to adopt different strategies for engaging staff in collaborative curriculum developments and need to provide strong leadership to direct engagement.

The value of this paper is that it presents ways in which FE and HE institutions can work collaboratively to create a more radical, technology‐enabled, collaborative approach to future HE curriculum development in Scotland.

The development of telecare services in the UK has been supported by grants from the respective governments of Scotland and Wales, and by the Department of Health in England. New services are being established, sometimes to operate alongside existing community equipment services and community alarm services. Elsewhere they are embracing a wider range of services including rehabilitation, intermediate care and health services designed to reduce use of unscheduled care services. This paper discusses the difficulties in understanding the scope of telecare services, and the definitions of services that will need to be confirmed if service users are to be able to choose appropriately if offered direct payments. Two service models are offered, one of which uses telehealth as an umbrella term to cover all telecare, e‐care and m‐care, and telemedicine, where the former includes all such services offered in the service user's home, including those of a medical nature. The second model views telecare alongside assistive technologies and telemedicine as one of three technology groups designed to make people more independent, or to bring care closer to home. There is significant overlap between the three groups, which justifies the introduction of a new term ‐ ARTS (assistive and remote technology services) ‐ to describe this area of support.

The literature tends to use ‘asylum seeker’ and ‘refugee’ interchangeably, creating uncertainty about the mental health of asylum seekers. However, asylum seekers occupy a unique position in British society which differentiates them from people with refugee status and which may have implications for their mental health. For example, ‘asylum seekers’ are supported and accommodated in dispersal areas under the National Asylum Support Service and they are not entitled to work. This mixed‐methods study investigated asylum seekers' symptoms of psychological distress, using mental health screening questionnaires (N = 29) and asylum seekers' subjective experiences of the asylum process, its potential impacts on their mental health, and participants' suggestions for tackling mental health needs, using in‐depth interviews (N = 8). Asylum seekers, refugees and practitioners working with asylum seekers were consulted from the outset regarding the cultural sensitivity of the measures used. Given the potential limitations of using ‘idioms of distress’ across cultures, interview data provided rich descriptive accounts which helped locate the mental health needs that the asylum seekers experienced in the specificities of each participant's social context. Asylum seekers originated from 13 countries. The results revealed that psychological distress is common among asylum seekers (for example anxiety and post‐traumatic stress), but so are post‐migratory living difficulties (for example accommodation, discrimination, worry about family back home, not being allowed to work). They also report mixed experiences of health and social care services. These results suggest that asylum seekers' unique social position may affect their mental health. Implications for practice are presented and potential limitations highlighted.

The purpose of this article is to clarify the distinction between research and audit, and propose appropriate regulatory arrangements for audit and related activities.

The methods used were literature reviews and conceptual analysis.

Research and audit overlap in various ways, but differ in terms of their purposes and the risks likely to be encountered and distinguished, along with a third related category of activities called quality improvement.

Appropriate regulatory arrangements are proposed for audit and quality improvement activities. Using these should ensure appropriate ethical standards and risk management, while avoiding the time‐consuming over‐regulation that occurs when projects are unnecessarily submitted to the ethical scrutiny appropriate for research projects.

Gives suggestions and information that could be of great value in spreading service improvement.