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Article
Publication date: 26 June 2024

Anchal Luthra, Vikas Arya, Shivani Dixit, Hiran Roy and Pasquale Sasso

Considering the important role of knowledge management in the global growth of world economies, the importance of knowledge management in the tourism industry can hardly be…

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Abstract

Purpose

Considering the important role of knowledge management in the global growth of world economies, the importance of knowledge management in the tourism industry can hardly be overestimated. Knowledge management, empowering leadership and innovation can open new research prospects for online travel and tourism, thereby increasing organizational capacity. In this context, this study aims to investigate the relationship between knowledge management practices and transformational leadership, along with the mediating role in this relationship of leadership communication. Knowledge management practices are discussed through the lens of managers’/organizational perspectives working in the online travel and tourism industry.

Design/methodology/approach

Using a descriptive research method, the data were collected from a total of 174 managers/senior executives working in the online travel and tourism sectors. The proposed conceptual framework was evaluated using structural equation modeling through AMOS 21 and Process Macro (SPSS-Plugin).

Findings

The results revealed a significant increase in the adoption of knowledge management practices in the online travel and tourism sector under transformative leadership. The results also highlighted that effective communication is a vital contributor and significant complementary mediator in the relationship between transformative leadership and knowledge management practices.

Practical implications

The results of this study suggest that transformational leaders, who are equipped with the “high touch” nature of leadership and the “high tech” aspect of the contemporary workplace, are the best fit to manage online travel and tourism organizations. To have an adequate knowledge management system, knowledge managers should adopt a transformative leadership style and receive comprehensive training in developing leadership abilities such as effective communication competencies.

Originality/value

To the best of the authors’ knowledge, this study is the first to demonstrate that, in emerging online travel and tourism sectors, organizational knowledge can be managed through effective leadership communication.

Details

Journal of Knowledge Management, vol. 28 no. 6
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 21 November 2023

Anchal Luthra, Shivani Dixit and Vikas Arya

The faculties are crucial to education. They should have enough training facilities and be encouraged to actively contribute to high-quality education and successful learning…

457

Abstract

Purpose

The faculties are crucial to education. They should have enough training facilities and be encouraged to actively contribute to high-quality education and successful learning. Faculty engagement and development activities should be explored and included in learning organizations and employee engagement in India. This paper aims to describe higher education as a learning organization. The research will also assess how faculty development programs affect faculty engagement behaviors in these institutions and if professional development mediates this effect, which has not been previously examined.

Design/methodology/approach

This study was conducted with quantitative data collected from 267 faculties through reliable and validated adapted questionnaires. Semistructured interviews were conducted with heads and professor-level faculties to gain insights into faculty development and engagement. Partial least squares structural equation modeling technique (PLS-SEM 3.3.6 version) was used to test the conceptually drafted model.

Findings

Faculty professional development programs shown to improve higher education faculty engagement and professional progress. The studies also showed that higher education institutions must prioritize faculty development to become learning organizations. Professional development reduced the direct effects of faculty development program (FDP) on faculty engagement. This suggests that professional growth mediates the research.

Practical implications

This research emphasizes and professional development to boost teacher involvement in B-Schools. Management must design faculty development programs to construct professional development and learning organizations, according to the results. Developing and writing rules that encourage faculty engagement in such internal and external programs would also enhance their academic and administrative abilities and assist higher education institutions become learning organizations.

Originality/value

The study is one of the few to examine the impact of faculty development programs and professional development on faculty engagement in higher education institutions, particularly B-Schools, and its competitive mediating role.

Details

The Learning Organization, vol. 31 no. 4
Type: Research Article
ISSN: 0969-6474

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Book part
Publication date: 2 December 2024

Seema Garg, Namrata Pancholi, Anamica Singh and Anchal Luthra

Metaverse is one of the technologies that has the most promise for the future. However, there is less discussion about teaching using the metaverse. It is possible that most of…

Abstract

Metaverse is one of the technologies that has the most promise for the future. However, there is less discussion about teaching using the metaverse. It is possible that most of the educators are ignorant of the metaverse’s features and its potential uses. The objective of this chapter is to define the metaverse precisely and discusses the various applications, characteristics, and challenges of metaverse in Education. This chapter explores the pioneering efforts in leveraging the metaverse for educational purposes, highlighting key examples and their impact on the learning experience. The possible applications of metaverse and research encounters in context to education are further reviewed and then explained and included the Artificial Intelligence (AI) functions in the world of metaverse along with learning based on metaverse. Researchers in the domains of educational technology and computer science shall advance an inclusive insight of the metaverse and its potential applications in education using various metaverse techniques like gamified learning, virtual learning, etc. Also, the metaverse role in education starting from the perception of AI has been covered.

Details

The Metaverse Dilemma: Challenges and Opportunities for Business and Society
Type: Book
ISBN: 978-1-83797-525-9

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Available. Content available
Book part
Publication date: 2 December 2024

Abstract

Details

The Metaverse Dilemma: Challenges and Opportunities for Business and Society
Type: Book
ISBN: 978-1-83797-525-9

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Article
Publication date: 13 September 2021

Anchal Gupta, Rajesh Kr Singh and Shivam Gupta

The purpose of this study is to identify factors that are important for logistics organizations from the perspective of manpower readiness for digitization of logistics…

4893

Abstract

Purpose

The purpose of this study is to identify factors that are important for logistics organizations from the perspective of manpower readiness for digitization of logistics operations. The study also prioritizes the identified factors and also evaluates the readiness index of manpower for the digitalization of logistics processes.

Design/methodology/approach

The factors for manpower readiness are identified through literature review and analysis of a case study. Three major categories of factors are identified. These are organizational, behavioural and technological factors. Under these three major categories of factors, 18 sub-factors are identified. Thereafter, with experts' inputs, the factors are prioritized using Fuzzy analytic hierarchy process (AHP). Further, a case illustration of an Indian logistics company has been taken to understand the current processes, technical capabilities, manpower skills and organization culture. After the case analysis and expert inputs, the manpower readiness index has been evaluated by using graph theory matrix approach (GTMA).

Findings

The prioritization of manpower readiness factors has been done using Fuzzy AHP. Organizational factors are found to be the most important factors which require quick attention. Sub-factors that are most important for building competencies in the logistics sector are providing the right training on functional skill development (0.129), top management support and commitment for digitalization (0.117), and organizational culture for process digitalization (0.114), etc. Finally, framework for evaluation of manpower readiness index for logistics operations in the digital age has been illustrated for a case company.

Practical implications

Indian logistics companies can benchmark their readiness index with respect to the best in the industry. Based on the readiness index, logistics companies can analyse their position, gaps from best and worst and can also identify potential areas for improvement.

Originality/value

The novelty of the study lies in the development of a framework for manpower readiness for digitalization in the logistics sector. In literature, this field is very less researched and provides the scope for developing strategies for improving manpower competencies for Industry 4.0. Logistics companies can improve their performance by making their manpower ready based on results obtained for readiness index.

Details

International Journal of Manpower, vol. 43 no. 2
Type: Research Article
ISSN: 0143-7720

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Article
Publication date: 3 March 2020

Anchal Gupta and Rajesh Kumar Singh

The purpose of this paper is to understand how logistics service providers manage their operations for sustainable service quality and operational excellence. This study is also…

1265

Abstract

Purpose

The purpose of this paper is to understand how logistics service providers manage their operations for sustainable service quality and operational excellence. This study is also trying to propose a framework for measuring service quality index along with some research propositions for analyzing service quality and operational excellence.

Design/methodology/approach

The detailed case analysis on sustainable practices of Indian logistics service providers (LSPs) has been done on the basis of case study approach suggested by Eisenhardt (1989). After this case analysis, service quality index is evaluated for the given company based on Cleveland et al. (1989) framework. The SWOT and performance analysis of the case organization has been also done, which is further followed by development of framework and propositions for analyzing service quality and operational excellence for LSPs.

Findings

It can be observed from in-depth case analysis that LSPs are making use of green practices to conserve resources for long-term sustainability. LSPs optimize their resources and use sustainable practices in the form of use of reusable and recyclable packaging materials, rain water harvesting, use of solar panels, innovations such as trucking cube, safety concern toward goods and contribution toward environment and society.

Practical implications

Resources optimization and green management practices are essential for LSPs for benchmarking environmental performance and for improving service quality and operational excellence.

Originality/value

This study has tried to analyze green logistics practices for sustainable service quality and proposed a framework for quantifying sustainability.

Details

Management of Environmental Quality: An International Journal, vol. 31 no. 5
Type: Research Article
ISSN: 1477-7835

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Article
Publication date: 11 February 2025

Sanjay Gupta, Anchal Arora, Simarjeet Singh and Jinesh Jain

In the present era, artificial intelligence (AI) is transforming and redefining the lifestyles of society through its applications, such as chatbots. Chatbot has shown tremendous…

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Abstract

Purpose

In the present era, artificial intelligence (AI) is transforming and redefining the lifestyles of society through its applications, such as chatbots. Chatbot has shown tremendous growth and has been used in almost every field. The purpose of this study is to identify and prioritize the factors that influence millennial’s technology acceptance of chatbots.

Design/methodology/approach

For the present research, data were collected from 432 respondents (millennials) from Punjab. A fuzzy analytical hierarchy process was used to prioritize the factors influencing millennials’ technology acceptance of chatbots. The key factors considered for the study were information, entertainment, media appeal, social presence and perceived privacy risk

Findings

The findings of the study revealed media appeal as the top-ranked prioritized factor influencing millennial technology acceptance of chatbots. In contrast, perceived privacy risk appeared as the least important factor. Ranking of the global weights reveals that I3 and I2 are the two most important sub-criteria.

Research limitations/implications

Data were gathered from the millennial population of Punjab, and only a few factors that influence the technology acceptance of chatbots were considered for analysis which has been considered as a limitation of this study.

Practical implications

The findings of this study will provide valuable insights about consumer behaviour to the business firm, and it will help them to make competitive strategies accordingly.

Originality/value

Existing literature has investigated the factors influencing millennials’ technology acceptance of chatbots. At the same time, this study has used the multi-criteria decision-making technique to deliver valuable insights for marketers, practitioners and academicians about the drivers of millennials’ technology acceptance regarding chatbots which will add value to the prevailing knowledge base.

Details

Journal of Science and Technology Policy Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2053-4620

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Article
Publication date: 10 January 2023

Anchal Arora, Sanjay Gupta, Chandrika Devi and Nidhi Walia

The financial technology (FinTech) era has brought a revolutionary change in the financial sector’s customer experiences at the national and global levels. The importance of…

2363

Abstract

Purpose

The financial technology (FinTech) era has brought a revolutionary change in the financial sector’s customer experiences at the national and global levels. The importance of artificial intelligence (AI) in the context of FinTech services for enriching customer experiences has become a new norm in this modern era of technological advancement. So, it becomes crucial to understand the customer’s perspective. The current research ranks the factors and sub-factors influencing customers’ perceptions of AI-based FinTech services.

Design/methodology/approach

The sample size for this study was decided to be 970 respondents from four Indian cities: Mumbai, Delhi, Kolkata and Chennai. The Fuzzy-AHP technique was used to identify the primary factors and sub-factors influencing customers’ experiences with AI-enabled finance services. The factors considered in the study were service quality, trust commitment, personalization, perceived convenience, relationship commitment, perceived sacrifice, subjective norms, perceived usefulness, attitude and vulnerability. The current research is both empirical and descriptive.

Findings

The study’s three top factors are service quality, perceived usefulness and perceived convenience, all of which have a significant impact on customers’ experience with AI-enabled FinTech services discussing sub-criteria three primary criteria for customers’ experience for FinTech services include: “Using FinTech would increase my effectiveness in managing a portfolio (A2)”, “My peer groups and friends have an impact on using FinTech services (SN3)” and “Using FinTech would increase my efficacy in administering portfolio (PU2)”.

Research limitations/implications

The current study is limited to four Indian cities, with 10 factors to understand customers’ preferences in FinTech. Further research can focus on other dimensions like perceived ease of use, familiarity, etc. Future studies can have a broader view of different geographical locations and consider new tech to understand customer perceptions better.

Practical implications

The study’s findings will significantly assist businesses in determining the primary aspects influencing customers’ experiences with AI-enabled financial services. As a result, they will develop strategies and policies to entice clients to use AI-powered FinTech services.

Originality/value

Existing AI research investigated several vital topics in the context of FinTech services. On the other hand, the current study ranked the criteria in understanding customer experiences. The research will substantially assist marketers, business houses, academicians and practitioners in understanding essential facets influencing customer experience and contribute significantly to the literature.

Details

Benchmarking: An International Journal, vol. 30 no. 10
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 2 March 2015

Anchal Garg, Balvinder Shukla and Graham Kendall

The purpose of this paper is to identify the most significant barriers to successful implementation of information technology (IT) in higher educational institutions (HEIs) of…

1053

Abstract

Purpose

The purpose of this paper is to identify the most significant barriers to successful implementation of information technology (IT) in higher educational institutions (HEIs) of India. Although, educational institutions are investing in IT, they have been not been able to leverage it the same way as other business organizations. The present investigation will assist the management of HEIs to distinguish the key barriers affecting productive IT implementations and further take appropriate measures to deal with it.

Design/methodology/approach

For the purpose of the study, focus group and semi-structured interviews were conducted with academicians, administrators, functional heads, and IT staff from various HEIs of India. This research attempts to discover the major barriers to successful implementation of IT in HEIs using an interpretive structural modeling (ISM) methodology. Furthermore, structural analysis and classification of barriers is done using MICMAC analysis.

Findings

The results identified the key barriers that if dealt with can help overcome or lower the effect of other barriers preventing successful IT implementation in HEIs. It will provide roadmap to managers and administrators of HEIs to take appropriate measures to overcome the major barrier to effective implementation of IT.

Originality/value

Several authors have been studied barriers to implementation of IT in industry and educational institutions, but none have found the most significant barriers that affect successful implementation of IT and may drive other impediments. This research draws inspiration and is being carried out for Indian HEIs.

Details

The International Journal of Information and Learning Technology, vol. 32 no. 2
Type: Research Article
ISSN: 2056-4880

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Article
Publication date: 13 July 2020

Anchal Gupta and Rajesh Kumar Singh

The purpose of this study is to identify sustainability practices and to propose a framework for evaluating the sustainability index of logistics service providers (LSPs).

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Abstract

Purpose

The purpose of this study is to identify sustainability practices and to propose a framework for evaluating the sustainability index of logistics service providers (LSPs).

Design/methodology/approach

Sustainable practices followed by LSPs are identified through literature review and analysis of a case study. Thirteen such sustainable practices are identified. Thereafter, with expert inputs, nine sustainable practices are shortlisted and considered for the evaluation of the sustainability index in the proposed framework. Graph Theory Matrix Approach has been applied to evaluate the sustainability index of an LSP.

Findings

Major practices identified for evaluating sustainability index include the use of recyclable packaging, use of renewable energy sources, green procurement, reduction in carbon emissions, use of CNG/electric vehicles, rainwater harvesting and so on. The sustainability index of an LSP is evaluated by using the proposed framework.

Practical implications

LSPs can benchmark their sustainability index with respect to the best in the industry. Based on it, LSPs can also identify potential areas for improvement.

Originality/value

Novelty of the study lies in the proposed framework for evaluation of sustainability index which can be used to develop strategies for green logistics. LSPs can also improve their performance in terms of sustainability measures by adopting green logistics.

Details

International Journal of Productivity and Performance Management, vol. 69 no. 8
Type: Research Article
ISSN: 1741-0401

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