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The purpose of this study is to investigate the impact of corporate governance on working capital management efficiency. This study also seeks to extend the findings of Gill and Shah.

This study applied a co‐relational research design. A sample was selected of 180 American manufacturing firms listed on the New York Stock Exchange (NYSE) for a period of 3 years (from 2009‐2011).

The findings of this study indicate that corporate governance plays some role in improving the efficiency of working capital management.

This is a co‐relational study that investigated the association between corporate governance and working capital management efficiency. There is not necessarily a causal relationship between the two, although the paper provides some conjectures to the findings. The findings of this study may only be generalized to firms similar to those that were included in this research.

This study contributes to the literature on the factors that improve the efficiency of working capital management, and in particular on the association between several features of corporate governance and the efficiency of working capital management. The findings may be useful for financial managers, investors, financial management consultants, and other stakeholders.

The purpose of this paper is to examine the effects of trust on an employee's job satisfaction and dedication. This study also extends Flaherty and Pappas's findings regarding the role of trust in salesperson‐sales manager relationships and Gill and Mathur's findings related to employee dedication and pro‐social behavior.

Employees from hospitality industry were interviewed to examine if employee trust in a hospitality manager improves job satisfaction and dedication.

Degree of employee job satisfaction and dedication is related to degree of employee trust in a hospitality manager.

If employees perceive higher degree of trust in a hospitality manager, the degree of their job satisfaction and dedication is perceived higher and vice‐versa.

This paper offers useful insights for hospitality managers based on empirical evidence.

The purpose of this paper is to examine the relationship between transformational leadership and employee dedication and the relationship between transformational leadership and pro‐social behaviour. This study seeks to extend Gill et al.'s findings regarding the impact of transformational leadership on job stress and the impact of job stress on burnout.

Hospitality industry employees were interviewed to find out if transformational leadership used by their managers improves employee dedication and pro‐social behaviour.

Results suggest that employee dedication and pro‐social behaviour are positively related to the improvement in the level of perceived transformational leadership implementation.

If employees perceive that their managers are using high‐level transformational leadership, employee dedication and pro‐social behaviour are perceived as higher level than if it is perceived as being used at lower level.

This paper offers useful insights for hotel managers based on empirical evidence.

The paper seeks to extend Coulter and Coulter (2002) findings regarding the impact of “person‐related” service characteristics (empathy, politeness, and similarity) and “offer‐related” service characteristics (customization, competence, and promptness) by examining business client trust in their current bank service representatives based on the length of the relationships with their banks.

The paper tested the effects of the above variables by collecting data from small business owners in the transportation industry in British Columbia, Canada. Clients were surveyed as to their beliefs about and feelings toward their bank service representatives.

The findings in this paper demonstrate that all six factors are related to trust building in general, but the factors are more salient at different periods of the relationship with their banks. Customization was found to be of particular importance at “crucial” periods of time in the business life cycle.

The results in this paper demonstrate how relationship‐managers at banks can work toward the establishment of their clients' trust by emphasizing the attributes that meet their clients' respective and timely needs.

In this paper Coulter and Coulter (2002) documented that both “person‐related” and “offer‐related” service characteristics have an impact on trust. This study focused on and presents the relative importance of these characteristics in general and across various time periods in particular. The results uniquely demonstrate that the relative importance of the factors in building trust varies according to stages in the life cycle of the businesses.

To examine the impact of transformational‐leadership on job stress (JS) and the impact of (JS) on burnout.

Hospitality industry employees were interviewed regarding the type of leadership used by their managers, the stress they felt due to their jobs, and the degree to which they felt they were “burned out.”

Degree of perceived burnout is related to degree of perceived stress and degree of perceived stress is related to type of leadership employed by managers.

If employees perceive that their managers are using transformational‐leadership, (JS) is perceived as less than if it is perceived as not being used. Given the costs associated with employee replacement, reduced burnout means a reduction in those costs. And, the social and economic cost to society of treating employees who are “burned out” is reduced.

This paper shows that the relationship between type of leadership, (JS) and burnout is not only the province of “white collar” employees but extends to lower levels in the organizational hierarchy as well. Customer‐contact workers in hotels/motels and restaurants are subject to the same feelings as nurses or other professionals. It may not be the degree of stress that causes burnout. Both higher paid and lower paid workers understand that there is stress associated with their jobs and understand that change, by definition, is stressful; but the methods their managers use to encourage acceptance of change play a large role in how stressful such changes are perceived. The paper also points out how hospitality managers can mitigate stress and burnout of their employees by implementing transformational leadership methods and techniques and the challenges that they might face through this implementation process.

This study aims to investigate the impact of corporate governance compliance, governance reforms and board attributes on operating liquidity of Pakistani listed non-financial firms. The study further tests how these relationships vary in the pre- and post-corporate governance reforms.

Fixed-effect regression model is used on 10 years panel data from 2007 to 2016 for a sample of 170 firms listed on the Pakistan Stock Exchange. Two-stage least squares model is used for addressing the endogeneity problem.

The findings reveal that governance compliance and governance reforms negatively affect operating liquidity. Among the board attributes, board meetings, directors’ remuneration, board foreign diversity and board gender diversity are significantly related to operating liquidity. Further exploration indicates that internal governance mechanisms are less effective to safeguard shareholders from expropriation during weak external governance. This suggests that strong external governance is inevitable to the effectiveness of internal governance mechanisms. Overall, the study findings support the agency theory.

The findings provide valid recommendations to policymakers interested in safeguarding the investors to focus on macro-level governance for making the micro-level governance effective. Further, the results provide the executives with an insight to improve the compliance level with the code of corporate governance.

Unlike prior studies, this study examines the impact of corporate governance compliance and novel board attributes – directors’ attendance at board meetings, number of board committees, directors’ remuneration and board foreign diversity on operating liquidity. Further, the study subdivides its sample period into pre- and post-corporate governance reforms to examine how external governance influences internal governance effectiveness.

The purpose of this paper is to examine the impact of financial support from non-resident family members (FSNRFM) on the financial performance of newer agribusiness firms in India.

Owners of newer agribusiness firms (five years old or less) from India were surveyed regarding the perceived impact of FSNRFM on the financial performance of newer agribusiness firms.

The results show that newer agribusiness firms with FSNRFM perform better than those without FSNRFM; and build higher levels of internal financing sources relative to the newer agribusiness firms without FSNRFM, which, in turn, improves their performance.

This is a co-relational study that investigated the association between FSNRFM and financial performance of newer agribusiness firms. There is not necessarily a causal relationship between the two. The findings of this study may only be generalized to firms similar to those that were included in this research.

The study enriches the literature concerning newer agribusiness firms and the factors that improve their financial performance. The results of this study can be of great significance for owners of these firms, financial managers, farm management consultants, and other stakeholders to understand the impact of FSNRFM on financial performance of newer agribusiness firms.

The purpose of this paper is to examine the impact of bank financing and internal financing sources on women’s motivation for e-entrepreneurship.

Female owners of e-businesses in India were surveyed regarding their perceptions of bank financing, internal financing sources and their motivations for e-entrepreneurship.

The findings of this study show that bank financing and internal financing sources positively impact women’s motivation for e-entrepreneurship in India. The results show that family status, education, easy access to new business information and location positively impact women’s motivation for e-entrepreneurship in India. The findings also show that bank financing has a higher impact on women’s motivation for e-entrepreneurship compared with internal financing sources.

This is a co-relational study that investigated the relationship between bank financing and women’s motivation for e-entrepreneurship and the relationship between internal financing sources and women’s motivation for e-entrepreneurship. There is not necessarily a causal relationship between the two. The findings of this study may only be generalized to individuals similar to those that were included in this research.

This study contributes to the literature on the impact of bank financing and internal financing sources on women’s motivation for e-entrepreneurship. The findings may be useful for investment advisors, the Indian Government and entrepreneurship consultants.

This study aims to test the relationship between information technology investment (IT_INVEST) and working capital management (WCM) efficiency.

This study utilized a survey research design to collect data from micro, small and medium enterprises (MSMEs) owners in India.

Empirical results show that perceived IT_INVEST plays a role in improving WCM efficiency by decreasing the inventory holding period and reducing the cash conversion cycle (CCC) in India. A three-stage least square model (3SLS) shows that IT_INVEST decreases CCC directly and indirectly through the inventory holding period, accounts receivable period and accounts payable period. The empirical analysis also shows that IT_INVEST decreases the inventory holding period and CCC by 16.80% and 26.40%, respectively, for the examined firms.

If MSMEs' owners perceive a higher level of IT_INVEST, then the owners perceive a higher WCM efficiency and vice versa.

This study contributes to the literature on the relationship between IT_INVEST and WCM efficiency. This study may encourage further studies of IT investment and WCM efficiency using data from other industries and countries. MSME owners may find empirical results beneficial to improve WCM efficiency. Moreover, financial management consultants may find results helpful to provide consulting services.

This study tests the impact of family control on information technology (IT) investment and IT adoption in MSMEs in India.

This study employs a survey research design. Micro, small, and medium enterprise (MSME) owners in India were surveyed to test the impact of family control on IT investment and IT adoption.

Our empirical results show that family control — measured by family ownership, family member firm management, and/or family CEO duality — increases IT investment and IT adoption in India. Family ownership increases the chances of IT investment and IT adoption by 19.24% and 38.40%, respectively. Firm management by family members increases the chances of IT investment and IT adoption by 11.29% and 18.29%, respectively. CEO duality increases the chances of IT investment and IT adoption by 51.13% and 258%, respectively. Thus, CEO duality has a higher impact on IT investment and IT adoption than family ownership and firm management by family members.

The empirical results may be generalized only to MSMEs similar to those surveyed in this study. Additionally, this study relied on the perceptions and judgments of MSME owners.

This study contributes to the literature on the impact of family control on IT investment and IT adoption in the developing economics. This study can help scholars to develop further studies in the family control area. Our findings may help MSME owners to increase family control to survive and prosper into the future. Additionally, MSME management consultants may find the empirical results useful to provide consulting services.