The role of trust in employee‐manager relationship

Abstract

Purpose

The purpose of this paper is to examine the effects of trust on an employee's job satisfaction and dedication. This study also extends Flaherty and Pappas's findings regarding the role of trust in salesperson‐sales manager relationships and Gill and Mathur's findings related to employee dedication and pro‐social behavior.

Design/methodology/approach

Employees from hospitality industry were interviewed to examine if employee trust in a hospitality manager improves job satisfaction and dedication.

Findings

Degree of employee job satisfaction and dedication is related to degree of employee trust in a hospitality manager.

Practical implications

If employees perceive higher degree of trust in a hospitality manager, the degree of their job satisfaction and dedication is perceived higher and vice‐versa.

Originality/value

This paper offers useful insights for hospitality managers based on empirical evidence.

Citation

Gill, A.S. (2008), "The role of trust in employee‐manager relationship", International Journal of Contemporary Hospitality Management, Vol. 20 No. 1, pp. 98-103. https://doi.org/10.1108/09596110810848613