This paper uses Alistair Mant's colourful systems metaphor of the frog and the bicycle to explore the current changes in the NHS. Considering the implications of these system…
Abstract
This paper uses Alistair Mant's colourful systems metaphor of the frog and the bicycle to explore the current changes in the NHS. Considering the implications of these system changes from this organisational health perspective, a possible leadership strategy is considered to navigate through the challenging transitional period.
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Alastair Baker and Margaret Wright
With the three existing specialised paediatric liver centres working beyond bed capacity, this article aims to address the special problems arising from the tension between need…
Abstract
Purpose
With the three existing specialised paediatric liver centres working beyond bed capacity, this article aims to address the special problems arising from the tension between need for centralisation of skills, and advantages of decentralisation of care.
Design/methodology/approach
Three sessions using the appreciative inquiry method were conducted by the authors
Findings
This resulted in a new patient‐centred set of priorities in developing a MCN and gave impetus to two regional MCNs and a National MCN movement for Paediatric Gastroenterology.
Originality/value
The authors describe the changes and how the AI method offers a powerful tool for positive change within the NHS. This article will be of special interest to those working within the paediatric liver services.
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Alastair Baker, Gillian Peacock, Susan Cozzolino, Angus Norton, Mike Joyce, Tristan Chapman and David Dawson
This paper aims to combine and compare the experiences of appreciative inquiry (AI) using AI methods for data creation, collection and analysis to describe a set of “rules of…
Abstract
Purpose
This paper aims to combine and compare the experiences of appreciative inquiry (AI) using AI methods for data creation, collection and analysis to describe a set of “rules of thumb” for the occasions when AI can add value in managing operational and cultural changes in healthcare organisations.
Design/methodology/approach
The team that began to introduce AI to King's College Hospital met twice, each time using AI methods to collect and process narrative of their experiences of AI in their work. The eight members recalled as many of the AI‐related experiences and applications in their professional lives as possible, big and small. The data were collected as key points and quotable quotes, and shared for reflection, and a second time to identify and record common features of success and those aspects which seemed to be responsible for that success.
Findings
The paper identified ten groups of applications where AI offered solutions superior to others used, or where the currently applied methodology reached an impasse that was resolved by AI. It proposes that these applications are added to the growing list of uses of AI in change management and managing organisational behaviour.
Originality/value
While there are many published descriptions of successful use of AI in organisational development projects, the paper is unable to identify a compendium of practical descriptions of the use of AI. The paper is therefore valuable for anyone in a management or change‐management role with interest and some experience in AI in deciding how to use this methodology from day to day.
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Margaret Wright and Alastair Baker
To obtain preliminary data on the short‐ and medium‐term effects and personal acceptability of appreciative inquiry (AI) in staff development in health care.
Abstract
Purpose
To obtain preliminary data on the short‐ and medium‐term effects and personal acceptability of appreciative inquiry (AI) in staff development in health care.
Design/methodology/approach
AI is a non‐problem‐solving management approach focusing on developing current successes into the future through reflection at individual and group level. Individual one‐hour interviews were undertaken with nursing staff on a national paediatric liver in‐patient ward. They were asked to recount stories based on their experiences of successful delivery of health care, with active listening, followed by reflection on the process. A total of 32 staff members took part with only two refusals. Data were written and analysed by an open coding method. Follow up was obtained two years later using a written, open question method.
Findings
The process was emotional but well received. Staff described quality in interpersonal interactions, preventing errors and engaging their personal values in their work. No improvement in recruitment or retention was shown but a high level of sickness absence fell significantly during the period of the project. Two years later, significant positive effects were recalled and attributed to the interviews by many respondents. AI appears a cost‐effective way of connecting professionals’ motivation toward quality in their work with strategic intentions.
Research limitations/implications
The interviewer was a medical consultant and ward manager, implying either that the interviews could have worked as a form of managerial supervision or improvements could be a Hawthorne effect. Other unknown influences were likely to be occurring on the ward during the study period.
Practical implications
Short AI interventions on an individual basis can change sickness absence, at least while the interventions are continuing. It is an important tool for staff motivation with the potential for connecting strategic with micro‐operational levels. AI is an approach to NHS management with wide application including appraisal, personal development and mentoring. It can be a positive introduction to reflective practice.
Originality/value
AI is gaining recognition for its value in staff and service development in health care. The paper shows service and personal effects, cost‐effectiveness and illustrates how to use AI for these purposes.
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Alan Simon, Alastair Parker, Gary Stockport and Amrik Sohal
The music festival industry is challenged by intense competition and financial exigency. As a result, many festivals have either folded or are currently struggling. Therefore, the…
Abstract
Purpose
The music festival industry is challenged by intense competition and financial exigency. As a result, many festivals have either folded or are currently struggling. Therefore, the purpose of this paper is to show that motivator-hygiene-professional (MHP) strategic capabilities (SCs) are positively associated with quality music festival management thereby providing a playbook for potentially mitigating these challenges.
Design/methodology/approach
The mixed methods research design comprised a case study of a leading event management company as well as nation-wide in-depth interviews and questionnaire survey. The authors initially confirmed the nature of the challenges to the industry from the case study and the in-depth interviews. The authors then developed an MHP Model of 15 SCs that were identified from the literature and the qualitative research. The relationship of the MHP SCs model to quality music festival management was tested in the questionnaire survey.
Findings
The respondents suggested that all the SCs were related to quality music festival management. However, Professional SCs were considered comparatively less important than motivator and hygiene SCs. Across all three groups, interviewees highlighted the significance of artists, site and operational planning, financial and stakeholder management and ticket pricing. In addition, careful planning, delegation and quality focus, problem solving, resolve and flexibility, leadership and vision, communication and innovation were considered conducive to the quality management of music festival organisations.
Practical implications
The MHP SCs model and dimensions of quality management offer music festival event managers a detailed practical playbook for moderating challenges to music festival management. In essence the authors provide the specific drivers that festival managers should best focus their attention upon. Visionary leadership, artist differentiation, innovation, customer service and flexible management have priority.
Originality/value
The findings add to the festival management literature by demonstrating the importance of motivator, hygiene and additional professional SCs for moderating challenges to the music festival industry. To the best of authors’ knowledge, no previous studies have directly investigated specific SCs critical for quality event and festival management. In particular, the academic significance of this paper is that the authors have combined Herzberg’s motivator and hygiene factors with SCs, which are in essence success drivers, to create a novel holistic MHP SCs model for quality music festival management. Further explanatory insight is gained by the addition of a third factor of professional SCs.
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Sha Xu, Jie He, Alastair M. Morrison, Xiaohua Su and Renhong Zhu
Drawing from resource orchestration theory, this research proposed an integrative model that leverages insights into counter resource constraints and uncertainty in start-up…
Abstract
Purpose
Drawing from resource orchestration theory, this research proposed an integrative model that leverages insights into counter resource constraints and uncertainty in start-up business model innovation (BMI). It investigated the influences of entrepreneurial networks and effectuation on BMI through bricolage in uncertain environments.
Design/methodology/approach
The research surveyed 481 start-ups in China. LISREL 8.80 and SPSS 22.0 were employed to test the validity and reliability of key variables, respectively. Additionally, hypotheses were examined through multiple linear regression.
Findings
First, entrepreneurial networks and effectuation were positively related to BMI, and combining these two factors improved BMI for start-ups. Second, bricolage contributed to BMI and played mediating roles in translating entrepreneurial networks and effectuation into BMI. Third, environmental uncertainty weakened the linkage between bricolage and BMI.
Research limitations/implications
Future research should replicate the results in other countries because only start-ups in China were investigated in the study, and it is necessary to extend this research by gathering longitudinal data. This research emphasized the mediating effects of bricolage and the moderating influence of environmental uncertainty, and new potential mediating and moderating factors should be explored between resources and BMI.
Originality/value
There are three significant theoretical contributions. First, the findings enrich the literature on the complex antecedents of BMI by combining the impacts of entrepreneurial networks and effectuation. Second, an overarching framework is proposed explaining how bricolage (resource management) links entrepreneurial networks and effectuation and BMI. Third, it demonstrates the significance of environmental uncertainty in the bricolage–BMI linkage, deepening the understanding of the bricolage boundary condition.
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Lina Zhong, Zongqi Xu, Alastair M. Morrison, Yunpeng Li and Mengyao Zhu
This study aims to examine the use of the metaverse in tourism and hospitality to comprehend better how the technology might shape customer journey management, especially relative…
Abstract
Purpose
This study aims to examine the use of the metaverse in tourism and hospitality to comprehend better how the technology might shape customer journey management, especially relative to information provision, experiences and customer benefits.
Design/methodology/approach
This explanatory research used a two-stage approach of media analysis and practitioner interviews to analyse the interactions among tourism information provision, customer experiences and customer benefits in the metaverse. It conceptualized and mapped the consumer journey of the emerging metaverse experience, focusing on the ideas and practices of metaverse design pioneers in tourism and hospitality.
Findings
Based on the media analysis and interviews with 27 designers, the metaverse – information – experiences – benefits (MIEB) model was proposed, containing three parts (information characteristics, customer experiences and customer benefits) and 31 supporting items grouped into nine components.
Originality/value
One of the unique contributions of this research is the MIEB model for applying the metaverse in customer journey management (pre-, during- and post-trip). The findings contribute to the current literature with this model based on the practical perspectives of metaverse designers and provide insights on how to incorporate the MIEB model in applying the metaverse in tourism and hospitality management. The findings also address existing literature gaps of insufficient research on metaverse management and design through all stages of the customer travel journey and by paying attention to stakeholders’ viewpoints, including the media and designers of metaverse applications. Engaging in semi-structured interviews with pioneers of the metaverse to gain insights into the design of tourism experiences was also different from other metaverse tourism research, although this is not claimed as a significant point of innovation.
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Dannielle K. Wright, Hyunsun Yoon, Alastair M. Morrison and Tina Šegota
This paper aims to review and map the landscape of luxury wine consumption in multidisciplinary literature. It highlights the key themes of analysis, consumer markets and common…
Abstract
Purpose
This paper aims to review and map the landscape of luxury wine consumption in multidisciplinary literature. It highlights the key themes of analysis, consumer markets and common behaviours of luxury wine consumption.
Design/methodology/approach
The paper analyses 85 articles on luxury wine consumption using Leximancer and content analysis.
Findings
Six main topics in the extant literature are identified as follows: product perception, wine price, wine information, consumption behaviour, group and China market. Our study revealed the shift in luxury consumption towards affordability, availability, middle-class, younger consumers and predominantly Asian markets.
Research limitations/implications
As a follow-up to this research, empirical research on luxury wine consumption is needed to establish more precise definitions of terms.
Social implications
Wine as a product is susceptible to social changes and preferences, positioning it between old and common luxury.
Originality/value
This research offers theoretical insights into research on luxury wine, including how the literature reflects recent societal changes. It also provides a roadmap for future research in this field.