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Article
Publication date: 1 September 2003

Ajit Pyati

Public libraries have long neglected the needs of limited English proficiency (LEP) users. With the changing demographics of the USA, however, services to LEP users will become…

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Abstract

Public libraries have long neglected the needs of limited English proficiency (LEP) users. With the changing demographics of the USA, however, services to LEP users will become more important in the future. Current programs that target ethnolinguistic minorities focus mainly on outreach programs, and not on reference services. This paper addresses some of the issues in reference services for LEP users, namely reference interviewing, information‐seeking behavior, foreign language reference materials, and multilingual online catalogs. Possible research avenues and future directions in improving reference service for LEP users conclude the discussion. Libraries must address issues of multiculturalism, and the needs of their limited English users, to survive and flourish in the coming decades.

Details

Reference Services Review, vol. 31 no. 3
Type: Research Article
ISSN: 0090-7324

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Book part
Publication date: 1 August 2024

Abstract

Details

Reading Workplace Dynamics: A Post-Pandemic Professional Ethos in Public Libraries
Type: Book
ISBN: 978-1-83797-071-1

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