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Article
Publication date: 1 June 2005

Martin P. Courtois, Martha E. Higgins and Aditya Kapur

Most academic libraries make subject or research guides available on their web sites. Little is known, however, in terms of user satisfaction with guides. This study examines…

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Abstract

Purpose

Most academic libraries make subject or research guides available on their web sites. Little is known, however, in terms of user satisfaction with guides. This study examines methods used to evaluate guides and reports on an online survey placed on each of more than 80 web‐based guides provided by Gelman Library, George Washington University.

Design/methodology/approach

The survey, borrowing an approach used by Amazon.com and other web sites, consisted of a single question – Was this guide useful – and a comments box.

Findings

Two hundred ten responses were received during Fall semester 2003. Fifty two percent of responses rated guides as Very Helpful or Somewhat Helpful, while 40 percent gave ratings of Not Helpful or a Little Helpful.

Originality/value

Although limited in scope, this simple survey revealed positive elements of the guides and identified problems that could be addressed immediately. The survey also helped to identify larger issues that will benefit from additional user input.

Details

Reference Services Review, vol. 33 no. 2
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 29 April 2014

Manya Jaura and Snejina Michailova

The purpose of this paper is to examine the influence of cognition on knowledge sharing between members of the acquiring and acquired organisations in the post-acquisition…

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Abstract

Purpose

The purpose of this paper is to examine the influence of cognition on knowledge sharing between members of the acquiring and acquired organisations in the post-acquisition integration process. It specifically analyses differentiation between in-groups and out-groups, the perception of organisational identity and interaction among members of the acquired and acquiring organisations and how these three factors affect knowledge sharing.

Design/methodology/approach

The authors develop theoretical propositions and conduct an explorative pilot study on the basis of original interview data conducted with ten respondents in four Indian IT companies that have acquired firms abroad.

Findings

The authors find evidence for supporting the negative effect of in- and out-groups differentiation and the positive effect of interpersonal interaction on knowledge sharing among employees of the acquired and acquiring organisations. There was indicative, but less compelling, evidence for the negative influence of inter-group competition and the positive influence of perceived shared organisational identity on knowledge sharing. Different from the established view, the authors find that when Indian firms acquire firms abroad, they immediately initiate knowledge flows from the targets rather than going through a long period of integration prior to acquiring knowledge from the targets.

Research limitations/implications

The paper contributes to the scholarly conversation on cognition and knowledge sharing and argues that firms that are located in developing economies and that acquire firms abroad behave in a way somewhat different from what Western literature postulates. This invites for further studies, both theoretical and empirical, to shed light on this phenomenon. The present paper is focused only on one country, India, and on a single industry, the IT industry. It is limited in its empirical part, mainly due to enormous difficulties in getting access to the field.

Practical implications

The study demonstrates how central individuals are to the process of knowledge sharing and the accomplishment of organisational objectives in a post-acquisition context. Managers should understand that the knowledge their employees possess is a strategic asset, and therefore how they use it is influential in attaining organisational goals in general, and acquisition integration objectives in particular. The creation of task- and project-related communities or groups can help in establishing a shared organisational identity, especially after the turbulent event of one company acquiring another one. The creation of communities or groups where socialisation is encouraged can lead to employees interacting with one another and developing a sense of belongingness with the community or group. Over time, this belongingness can translate into a shared organisational identity, which is beneficial for the organisation. The findings suggest that the creation of task- or project-oriented communities and groups is a powerful way to achieve that.

Originality/value

The contribution of the paper is fourfold. First, while macro orientation dominates literature on the growth of the Indian IT industry, this study is conducted at the individual level of analysis, by focusing on managers in acquiring Indian IT firms. Second, whereas studies that have examined cognition and knowledge sharing have done so mainly through social capital lenses, this paper focuses on factors that are based on the inherent tendency of human beings to categorise themselves and other individuals. Third, the paper examines the links between cognition and knowledge sharing in an exciting context, namely, post-acquisition integration. Finally, while research on both post-acquisition integration and knowledge sharing is biased towards a Western context, this study investigates knowledge sharing and post-acquisition integration in the context of a major non-Western emerging economy.

Details

Journal of Asia Business Studies, vol. 8 no. 2
Type: Research Article
ISSN: 1558-7894

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Book part
Publication date: 24 November 2016

Pratik Arte and Andrew Barron

This study is a response to the paucity of research into early internationalising firms based in India. We seek to explore the internationalisation of small and new Indian firms…

Abstract

Purpose

This study is a response to the paucity of research into early internationalising firms based in India. We seek to explore the internationalisation of small and new Indian firms and the decision-making process of their entrepreneurs/managers.

Methodology/approach

The study uses original, primary data gathered from in-depth, semi-structured interviews conducted with the managers of six such firms to explore the factors that might facilitate, motivate, or impede the efforts undertaken by young Indian firms to embark upon a process of early internationalisation.

Findings

Our findings suggest that, in line with their counterparts from other countries, the early internationalisation of small firms from India is driven primarily by the search for more favourable demand conditions overseas and is facilitated by new technologies. However, we find no evidence suggesting that the emergence of early internationalising firms from India is driven by the search for more favourable production conditions or by the direct international experience and exposure of their founders. In line with prior scholarly work, our research suggests that government support is an important facilitator of early internationalisation of small firms.

Originality/value

The study provides insights into the internationalisation process of INVs from India and contributes to broadening our understanding of the behaviour of firms under a set of specific institutional conditions. Based on our findings, we develop a conceptual framework which can be useful for further empirical testing. Our study is also one of the few to be conducted on a sample of INVs from India.

Details

The Challenge of Bric Multinationals
Type: Book
ISBN: 978-1-78635-350-4

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Article
Publication date: 1 October 2004

Mohsin Aziz

Organisational stress originates in organisational demands that are experienced by the individual. Stress is built up in the concept of role which is conceived as the position a…

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Abstract

Organisational stress originates in organisational demands that are experienced by the individual. Stress is built up in the concept of role which is conceived as the position a person occupies in a system. This paper investigates the intensity of organisational role stress among women informational technology professionals in the Indian private sector. Organisational role stress scale is used on a sample of 264 to explore the level of role stress. Resource inadequacy has emerged as the most potent role stressor, followed by role overload and personal inadequacy. The research finds differences in the level of stress between married and unmarried employees on several role stressors. However, level of education does not emerge as a significant differentiator of stressors.

Details

Women in Management Review, vol. 19 no. 7
Type: Research Article
ISSN: 0964-9425

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Book part
Publication date: 16 July 2018

Som Sekhar Bhattacharyya and Sumi Jha

Abstract

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Strategic Leadership Models and Theories: Indian Perspectives
Type: Book
ISBN: 978-1-78756-259-2

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Article
Publication date: 12 November 2020

Jayaraman Rajagopalan

The purpose of this study is to find out the reasons why companies achieve different results in following different business excellence (BE) models. This has been done using a…

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Abstract

Purpose

The purpose of this study is to find out the reasons why companies achieve different results in following different business excellence (BE) models. This has been done using a case study method, selecting to illustrate the actions taken and the results achieved by two role model companies, one following the Malcolm Baldrige model (MBM) and the other following the European Foundation for Quality Management (EFQM) model.

Design/methodology/approach

The research design adopted is as follows: examine the literature of Total Quality Management (TQM) and BE, with specific reference to practices and happenings in Indian industry, to identify the key themes; analyse the research questions RQ1and RQ2 as mentioned above, using the learnings from the literature survey in a qualitative way. The analysis is done using chronological developments in TQM, BE and linking them with the happenings in Indian industry in a cause–effect way; develop a “source to sink” framework to track the various actions implemented by companies to drive BE in their quest to performance excellence, and to analyse the root causes for the success of the actions; illustrate the conclusions through two case studies, of two different companies from India, on the varied results achieved from following two different BE models, one, the MBM by Tata Steel, and, two, the EFQM by BHEL, both award-winning companies, for instilling “excellence” in performance; and develop a model to correlate the observations from the companies using two constructs, identifying latent variables and actions that have been taken to address the outcomes of the variables.

Findings

The findings show that the actions taken by the companies are different, under the two models. The reasons for these different actions have been described, and the impact of these on the latent variables and outcomes have been tracked. There are six reasons why the results are different.

Research limitations/implications

The study has highlighted the efforts by two role model companies. These are “comparisons of the best in the business” in their respective industries. However, one needs more studies to verify and establish whether the six reasons described are the ones which are most impactful. More companies need to be studied, and, based on the outcomes, one can establish the “best choice of the BE model” for Indian companies.

Practical implications

The results of the study show that using different BE models can affect the results. A non-optimal choice may lead to longer time and lower results.

Social implications

Excellent companies are sustainable, which means that they eliminate waste, operate in an environmentally friendly manner and address social issues. Speedily achieving excellence can lead to faster use of sustainable operations.

Originality/value

The work is original in the following ways: data collection through assessment teams; experience through personal engagement; identifying six reasons and two constructs which could lead to different results.

Details

Measuring Business Excellence, vol. 25 no. 2
Type: Research Article
ISSN: 1368-3047

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Book part
Publication date: 16 July 2018

Som Sekhar Bhattacharyya and Sumi Jha

Abstract

Details

Strategic Leadership Models and Theories: Indian Perspectives
Type: Book
ISBN: 978-1-78756-259-2

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Article
Publication date: 31 December 2024

Chuleshwar Naik and Bijuna C. Mohan

This study aims to examine the factors that impact the choice of paddy marketing channels in India at the farm level and household contingencies.

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Abstract

Purpose

This study aims to examine the factors that impact the choice of paddy marketing channels in India at the farm level and household contingencies.

Design/methodology/approach

Employing multinomial logistic regression, the analysis utilizes the National Sample Survey Office (NSSO) 77th round Situation Assessment Survey (SAS) data from the 2018 to 2019 period, specifically for the paddy Kharif season, to determine the factors determining the choice of marketing channels. The significant independent variables include minimum support price (MSP) awareness, access to and adoption of technical advice, input agency, social group, farm size of farmers, region, age and education of the household head.

Findings

Awareness of MSP and adoption of technical advice from experts can enhance the probability of selecting government channels for paddy. The reliance on government input agencies has a favourable impact on the choice of government channels. Government channels are more likely preferred by higher social groups and those with higher land-holdings. There has been a state-wise variation in access to regulated marketing channels for paddy.

Research limitations/implications

Transaction cost associated with marketing channel choice is an important factor, not incorporated in this study due to the unavailability in the NSS data.

Originality/value

The research uses the latest unit-level data of the NSSO 77th round, published by the Ministry of Statistics and Programme Implementation (MoSPI), the Government of India.

Details

Journal of Agribusiness in Developing and Emerging Economies, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2044-0839

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Case study
Publication date: 29 August 2017

G. Raghuram and Pooja Sanghani

Rivigo, a new entrant in the trucking business in India, believed that a new paradigm in the trucking/logistics industry could be brought about that would not only improve the…

Abstract

Rivigo, a new entrant in the trucking business in India, believed that a new paradigm in the trucking/logistics industry could be brought about that would not only improve the quality of service dramatically, but also upgrade a truck driver's lifestyle. While the industry faced driver shortage largely due to long stays away from home, Rivigo hoped to attract drivers by offering them roles which would bring them back home in 24 hours. Drivers would be part of a relay, handing over the truck at pit stops. Further, they leveraged an IT-enabled IoT platform on a fleet of owned trucks. All this revolutionized most of the traditions then followed in the industry. The entrepreneur and his core team comprised professionals from premium institutes of the country, with experience in professional organizations in related domains. By offering services like assured delivery at half the time and full shipment visibility, Rivigo had to charge a premium to market segments that would value this. The case raises the question of sustainability in the future.

Details

Indian Institute of Management Ahmedabad, vol. no.
Type: Case Study
ISSN: 2633-3260
Published by: Indian Institute of Management Ahmedabad

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Article
Publication date: 10 April 2017

Radhika Pandey, Ila Patnaik and Ajay Shah

This paper aims to present a chronology of Indian business cycles in the post-reform period. In India, earlier, macroeconomic shocks were about droughts and oil prices. Economic…

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Abstract

Purpose

This paper aims to present a chronology of Indian business cycles in the post-reform period. In India, earlier, macroeconomic shocks were about droughts and oil prices. Economic reforms have led to an interplay of a market economy, financial globalisation and decisions of private firms to undertake investment and hold inventory. This has changed the working of the business cycle and has raised concerns about business-cycle stabilisation. In the backdrop of these developments, the macroeconomics research agenda requires foundations of measurement about business-cycle phenomena. One element of this is the identification of dates of business-cycle turning points.

Design/methodology/approach

This paper uses the growth-cycle approach to present the chronology of business cycles. The paper uses the Christiano–Fitzgerald (CF) filter to extract the cyclical component and shows the robustness of the findings to the contemporary methods of cycle extraction. It then applies the Bry–Boschan algorithm to identify the dates of peaks and troughs.

Findings

The paper finds three periods of recession. The first recession was from 1999-Q4 to 2003-Q1; the second recession was from 2007-Q2 to 2009-Q3; and the third recession ran from 2011-Q2 till 2012-Q4. These results are robust to the choice of filter and to the choice of the business-cycle indicator. These dates suggest that, on average, expansions in India are 12 quarters in length and recessions run for 9 quarters. The paper offers evidence of change in the nature of cycles.

Originality/value

Dates of business-cycle turning points are a critical input for academic and policy work in macroeconomics. The paper offers robust estimation of the business-cycle turning points in the post-reform period using contemporary techniques of cycle extraction. This work helps lay the foundations for downstream macroeconomics research by academicians and policymakers.

Details

Indian Growth and Development Review, vol. 10 no. 1
Type: Research Article
ISSN: 1753-8254

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