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Publication date: 1 October 2004

Yasar Jarrar

2061

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Business Process Management Journal, vol. 10 no. 5
Type: Research Article
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ISSN: 1463-7154

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Publication date: 1 April 2004

225

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Journal of Business Strategy, vol. 25 no. 2
Type: Research Article
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ISSN: 0275-6668

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Publication date: 20 November 2007

Mike Kennerley

197

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Measuring Business Excellence, vol. 11 no. 4
Type: Research Article
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ISSN: 1368-3047

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Publication date: 13 November 2009

180

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Measuring Business Excellence, vol. 13 no. 4
Type: Research Article
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ISSN: 1368-3047

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Publication date: 24 July 2007

Mike Bourne, Steven Melnyk and Norman Faull

2411

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International Journal of Operations & Production Management, vol. 27 no. 8
Type: Research Article
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ISSN: 0144-3577

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