Citation
Kennerley, M. (2007), "Editorial", Measuring Business Excellence, Vol. 11 No. 4. https://doi.org/10.1108/mbe.2007.26711daa.001
Publisher
:Emerald Group Publishing Limited
Copyright © 2007, Emerald Group Publishing Limited
Editorial
Over half of the final issue of Volume 11 of the journal is dedicated to a special issue on a topic which is current and relevant in the field of measuring and managing organisational performance across the globe – “Managing with measures in the public sector”. The guest editors Dr Yasar Jarrar and Professor Giovanni Schiuma introduce the special issue and the papers within it in more depth in the paper. They highlight the importance of using performance measurement and management to improve Public Sector Organisations and the services that they deliver.
The paper by Salem discusses the use of Benchmarking in public sector performance improvement, particularly in the area of e-government. Fritzen presents a case study of performance measurement in the World Bank, focussing on its use to support anti-corruption efforts. The final paper in the special issue by Zuurmond et al., focuses on the important issue of Information Quality and its importance to successful performance measurement and management efforts.
In addition to the special issue there are three additional submitted papers. The first by, Martensen et al., represents a Danish study using the European Excellence Model to measure and improve innovation performance. The study uses the excellence model to identify the specific enablers of innovation performance and to understand the relationship between these enablers and innovation results.
In his paper Tennant presents a case study of the application of Hoshin Kanri in a UK based Small- to Medium-sized Enterprise (SME). The paper describes how the approach helped the company improve, providing insights into how such a Japanese approach can be applied in Western scenarios as well as discussing the issues of performance improvement in SMEs.
In the final paper Davison and Deeks present an approach to assess the potential success of an information system prior to its implementation. The approach particularly looks into user acceptance of systems through a metric called warm glow.
Mike Kennerley