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Work engagement denotes to a state of positive and affective motivation of elevated power joined with high educational levels and a great concentration on occupation and it is negatively affected by psychological problems. This study aims to assess the stress and work engagement among Palestinian nurses working in intensive care units.

A cross-sectional design was adopted. A convenience sample consisting of 225 intensive care nurses from governmental hospitals was recruited to participate. Data collection used the Nursing Stress Scale and Utrecht Work Engagement Scale-9, and demographic data were used to gather data throughout the period from February 10 to March 30, 2023.

Findings demonstrated that nurses’ stress levels were high (M = 105.9 ± standard deviation [SD] = 11.91). Concerning work engagement, the nurses endorsed moderate work engagement levels with a mean of 3.7 (SD = 0.4). Regarding work engagement subscales, the mean of vigor was 3.7 (0.6), dedication with a mean of 3.7 (0.6) and absorption with a mean of 3.7 (0.6). Also, the findings showed that stress, gender and monthly income were predictors of work engagement (p < 0.05).

Despite the significant results, this study had the following limitations: the design was cross-sectional, which limits the ability to explore the cause and effect of the study variables, thus longitudinal studies are recommended. In addition, the study adopted a self-reported questionnaire based on participants’ understanding, culture and work context which could influence their responses.

The intensive care nurses had high stress levels and moderate work engagement. Stress, gender and monthly income were predictors of the work engagement. Thus, interventions should be encouraged to minimize stress, which has a significant influence on work engagement.

Smart cities are where dreams are made true for the future. Abu Dhabi, UAE has been given the title of smartest city in the Middle East region in the “Smart City Index 2021.” UAE is known for its rich natural resources that established much business connectivity and developed the country economically and socially. It built an innovative infrastructure with equipment for healthcare and connected people through smartphones avoiding patient travel. This enhances the patient’s life expectancy and mortality rate. UAE’s net zero emission by 2050 will reduce the carbon footprint from its industries. UAE, on the other hand, is building sustainable, innovative, smart, and energy-efficient cities. It is the leading country in the world with digital transformation in the Arab world. In this study, the scope of Gulf countries moving toward smart cities are analyzed with air pollution. The slope of regression for PM₁₀ from linear regression was Khadija (0.9442), CI 0.9237 to 0.9647 and Khalifa City (0.9745), CI 0.9591 to 0.9900. In 2022, the CO₂ per capita emissions of UAE (25.8t) are higher over the world (4.7t). However, PM₁₀ and AQI seem to be pretty good in a few cities, enhancing the living style, and climate change mitigation.

In recent years, a shift in economic focus has occurred, recognizing humans as the primary resource and indispensable element in economic relationships. This shift has given rise to a new economic model known as the knowledge-based economy, which places emphasis on human resources, experiences, skills, ideas, and knowledge generation. The knowledge-based economy relies heavily on information as a strategic commodity to enhance services and national income while increasing employment rates. This economic model has found application across various fields, including education, commerce, medicine, and urban planning. Particularly, the concept of smart cities has emerged as a modern notion linking the knowledge-based economy with urban development. Despite global interest in these concepts, the literature suggests a lack of attention to the knowledge-based economy and smart cities in the Arab Gulf region, including Qatar. This chapter aims to explore the relationship between smart city initiatives and the transformational processes of the knowledge-based economy, especially in Gulf Cooperation Council (GCC) countries like Qatar. It argues that smart cities and the knowledge-based economy are mutually interdependent. Smart city initiatives rely on the information and knowledge produced by the knowledge-based economy, while the latter requires better utilization of knowledge by smart applications to flourish. Using the case of Lusail smart city in Qatar, the chapter examines how the integration of smart city technologies contributes to Qatar’s progression toward a knowledge-based economy. It emphasizes the strategic significance, facilitation of innovation, and practical implementation of sustainable urban development strategies in Qatar’s development trajectory.

Researchers have widely explored and associated corporate social responsibility with firm success. Measuring the relationship between corporate social responsibility (CSR), service quality, corporate reputation, and brand preference by drawing on the stakeholder theory in healthcare industry and developing countries remains a substantial research gap.

Based on quantitative research and convenience sampling, data for the study were collected from 320 patients who have undergone treatments in 5 different private hospitals in Tehran, Iran. We analyzed the data using the Smart PLS 3.0 structural equation modeling technique.

The survey revealed that service quality and CSR are positively linked with corporate reputation, leading to brand preference in the healthcare sector. In addition, the mediating role of brand reputation in the relationship between corporate social responsibility, service quality and brand preference were confirmed.

The survey was performed in the context of the healthcare industry; however, additional studies are necessary to extrapolate the results to other fields, such as education and food. This research helps guide policymakers, administrators, healthcare managers, and researchers by highlighting the contribution and role of service quality, corporate social responsibility, and corporate reputation in achieving a hospital’s performance.

To the best of the authors’ knowledge, this study also extends research in the diverse literature by examining the relationship between CSR, service quality, corporate reputation, and brand preference by illustrating the stakeholder theory in the context of the healthcare sector.

This chapter thoroughly explores the intersection of family entrepreneurship, cultural dynamics, and emerging markets, with a specific focus on the United Arab Emirates (UAE). Examining the entrepreneurial behaviour of family firms, it delves into how these enterprises navigate cultural intricacies, seize emerging market opportunities, and contribute to local and global entrepreneurship ecosystems. The dynamic interplay between family dynamics and entrepreneurial pursuits is scrutinized, unravelling influences on resource allocation, succession planning, risk-taking, and innovation within UAE family firms. This exploration contributes valuable insights into the evolving landscape of family entrepreneurship, serving as a resource for researchers, policymakers, and practitioners. The research employs a comprehensive methodology involving case studies, shedding light on how these enterprises adapt, pivot, and exhibit resilience in response to the challenges and opportunities presented by emerging markets. Case studies provide valuable insights into the strategies employed by UAE family firms, contributing to a nuanced understanding of the evolving landscape of family entrepreneurship. This chapter serves as a valuable resource for researchers, policymakers, and practitioners seeking insights into the intricate interplay of family entrepreneurship, cultural dynamics, and emerging markets.

Considering mental health in organizations is crucial for several reasons, as it directly impacts the well-being and productivity of employees. This paper aims to delve into the role of the human resource (HR) department (HRD) in promoting mental health and mitigating associated organizational risks within emerging markets, with a specific focus on organizations in Jordan.

Using a qualitative research approach, 21 semistructured interviews were conducted with employees from diverse organizations and industries in Jordan.

The study’s findings illuminate a constrained role of HRD in supporting employees’ mental well-being, attributable to several factors: (i) a perceptual gap between the actual and desired roles of HRD in fostering mental health according to employees; (ii) institutional factors dictating initiatives for mental health support at work; and (iii) societal and cultural norms shaping attitudes toward mental health, both pre- and post-COVID-19.

This study contributes to the ongoing discourse on the intersection of HR practices and mental health support in the workplace in emerging markets, providing valuable insights for both academic and practical considerations. As organizations navigate the evolving landscape of employee well-being, this study’s findings offer a foundation for future research and the development of evidence-based strategies to enhance mental health support within organizational contexts and mitigate organizational risks.

This study illuminates the current landscape of human resources management development in fostering mental health at work in Jordan, serving as a foundation for future research agendas in the country and potentially the wider region.

In an era where technology rapidly reshapes society, Kuwait stands at the forefront of digitalization and the realization of smart cities. This chapter examines the impact of this technological revolution across diverse sectors within Kuwait. From integrating digital infrastructure in urban development to the role of social media in political, health, and corporate realms, it provides a comprehensive exploration of digitalization’s influence. The chapter begins by highlighting Kuwait’s $10 billion investment in 2024, marking a significant step toward becoming a smart city. It investigates the evolving role of social media in political campaigns, demonstrating how digital platforms shape political narratives and voter behavior. In public health, the chapter underscores the Kuwaiti government’s strategic use of social media to disseminate vital health information, particularly during and after the COVID-19 pandemic, influencing public behavior and community engagement. Furthermore, the discussion focuses on Kuwait’s Vision 2035, examining how governmental social media campaigns mold public perception and awareness. The chapter also explores the private sector, showing how companies leverage social media for innovation, performance enhancement, and talent acquisition. Additionally, it scrutinizes the influence of social media on political candidates’ brand personalities and voter behavior, providing insights into digital political communication dynamics. Finally, the chapter addresses the surge in online shopping during emergencies, discussing its implications for e-commerce, consumer behavior, and the challenges it presents in terms of infrastructure, cybersecurity, and the digital divide.

This study aims to systematically review the literature on happiness at work (HAW) by analysing existing studies, identifying relevant themes in HAW research and evaluating the methodologies used in the literature.

The study used a systematic review process, following the guidelines and principles outlined in the updated Preferred Reporting Items for Systematic Reviews and Meta-Analyses statement 2020 and checklist. Articles were collected from six databases: Emerald insight, Taylor & Francis Online, Science Direct, Wiley Online Library, Springer and MDPI. Subsequently, systematic review was performed on 41 HAW articles published in 29 different journals between 2010 and 2022. The authors only considered articles that were either indexed by Scopus or in the Academic Journal Guide (AJG) list.

The study identified six major themes, assessed the operationalisation of HAW and analysed the research methodologies and statistical tools used in the sample studies. Majority of the articles discussed the antecedents of HAW followed by the HAW as a mediator. There is a high heterogeneity in the operationalisation of HAW in the reviewed articles. Moreover, majority of the studies have prioritised service sectors over the industrial sectors.

This study represents the first comprehensive review of the existing literature on HAW by using a systematic review methodology.

In recent decades, managerial desire to use internal audit services to promote well-controlled organizational processes has significantly increased in the public sector. Yet, there is rare information on how internal audits may effectively be implemented in the public sector. The present research aims to design a comprehensive internal audit effectiveness model for the public sector.

This research is an applied mixed-methods (qualitative–quantitative) and descriptive survey study. The research population in both qualitative and quantitative sections included all internal and external audit managers and staff of Iraqi public organizations. The study sample of the qualitative section included 28 audit managers and staff selected using purposive sampling, and the study sample of the quantitative section included 399 individuals selected using convenience sampling. The data collection instruments in the qualitative and quantitative sections included semi-structured interviews and questionnaires, respectively. Data analysis was carried out using thematic analysis in Atlas.ti software in the qualitative section. Quantitative analysis and model validation were also performed using path analysis and structural equation modeling in Smart-PLS software in the quantitative section.

The results of the qualitative section led to the identification of 38 effectiveness factors among seven main categories, which were finally presented in the form of a comprehensive model. The main categories included the communication between internal and external auditors, granting independence and authority to internal auditors, providing specialized human resources, providing technological resources, developing management support, strengthening organizational culture and developing audit plans. In the qualitative section, the model was validated and confirmed. Quantitative results further showed that the compilation of audit plans and the development of management support were the most important factors.

The present study contributes to the literature by providing a comprehensive framework on internal audit with an emphasis on resource-based theory and reducing the research gap in the field of agents influencing internal audit efficacy in the public sector of developing countries. Further, the study provides insights into an under-studied developing country, Iraq.