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1 – 3 of 3Maya Damayanti, Mohd Alif Mohd Puzi, Sari Lenggogeni and Hairul Nizam Ismail
Most industry players in the tourism sector are small-scale businesses that are prone to failure, especially within five years of establishment. Coopetition can be an innovative…
Abstract
Most industry players in the tourism sector are small-scale businesses that are prone to failure, especially within five years of establishment. Coopetition can be an innovative alternative strategy that enables small-scale business owners to compete and cooperate in a destination. The qualitative method comprises interviewing business owners and adopting the institutional analysis and development framework for small-scale accommodation in Indonesia and Malaysia. Findings highlight those geographical settings, values and norms as the main contributions of human practices shaping the culture. Moreover, the collectivist attitude provides more opportunities for coopetition, as unity is the main priority of society. The case in Indonesia reveals that local institutions regulate the behaviour, whereas the case in Malaysia shows family kinship in business activities. In general, coopetitive behaviour starts from product marketing to the customer service stage by competing personally but sharing resources if the demand is higher than capability. Accommodation owners can gain guests individually, and if during service, the number of customers exceeds the capacity of the accommodation, the owner will share the guests with other accommodation owners. The symbiosis relationship is where a win-win situation is preferable to ensure that a tourism destination can cater to more demand with limited resources. Although both cases practice coopetition based on the suitability of the cultural and local rules, the interpretation and approach differ.
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Rui Augusto da Costa and Adriana Fumi Chim-Miki
This concluding chapter examines the footprint of coopetition within the tourism domain, drawing upon existing literature to present a comprehensive overview of its evolution to…
Abstract
This concluding chapter examines the footprint of coopetition within the tourism domain, drawing upon existing literature to present a comprehensive overview of its evolution to date. To achieve this, the authors conducted a literature review of 94 articles published on coopetition in tourism and hospitality, sourced from esteemed databases such as Scopus and Web of Science. Each article was meticulously categorised based on its thematic focus, geographical scope and the sample of respondents employed to elucidate the dynamics of coopetition. The findings underscore the concerted efforts of researchers to delineate the contours of coopetition within the tourism and hospitality sectors. Through diverse lenses and methodologies, these studies collectively contribute to the burgeoning discourse surrounding coopetition, illuminating its multifaceted implications and applications in different contexts. This chapter presents a systematic analysis that serves as a testament to the growing momentum behind the coopetition paradigm in tourism. It shows how researchers on coopetition are paving the road towards the coopetition paradigm in tourism and hospitality.
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