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Although the importance and variety of emotions have been emphasized in existing literature, studies on discrete emotions remain limited. This study aims to propose a method for more precise recognition and calculation of emotions in massive amounts of online data on attraction visitor experiences and behaviour, by using discrete emotion theory.

Using HowNet’s word similarity calculation technique, this study integrated multiple generic dictionaries, including the sentiment vocabulary ontology database of the Dalian University of Technology, the National Taiwan University Sentiment Dictionary and the Boson Dictionary. Word2vec algorithm filters emotion words unique to hospitality and tourism in 1,596,398 texts from Sogou News, Wikipedia and Ctrip reviews about attractions, and 1,765,691 reviews about attractions in China.

The discrete sentiment dictionary developed in this study outperformed the original dictionary in identifying and calculating emotions, with a total vocabulary extension of 12.07%, demonstrating its applicability to tourism.

The developed new dictionary can be used by researchers and managers alike to quickly and accurately evaluate products and services based on online visitor reviews.

To the best of the authors’ knowledge, this study is the first to construct a sentiment dictionary based on discrete emotion theory applicable to hospitality and tourism in the Chinese context. This study extended the applicability of affective psychology to hospitality and tourism using discrete emotion theory. Moreover, the study offers a methodological framework for developing a domain-specific sentiment dictionary, potentially applicable to other domains in hospitality.

This study aims to examine the interaction effects of chatbots’ language style and customers’ decision-making journey stage on customer’s service encounter satisfaction and the mediating role of customer perception of emotional support and informational support using the construal level theory and social support theory as conceptual frameworks.

This study used a scenario-based experiment with a 2 (chatbot’s language style: abstract language vs concrete language) × 2 (decision-making journey stage: informational stage vs transactional stage) between-subjects design.

Findings show that during the informational stage, chatbots that use abstract language style exert a strong influence on service encounter satisfaction through emotional support. During the transactional stage, chatbots that use concrete language style exert a strong impact on service encounter satisfaction through informational support.

Findings provide some suggestions for improving customer–chatbot interaction quality during online service encounters.

This study offers a novel perspective on customer interaction experience with chatbots by investigating the chatbot’s language styles at different decision-making journey stages.

Autoethnography as a methodology has proved increasingly attractive to higher education researchers in recent years, particularly those in marginalized positions. This article examines the extant research literature, focusing on the origins and meaning of the approach, how it has been applied in practice and the issues and critiques that have been raised. It concludes that collaborative forms of autoethnography probably offer the best way forward.

Innovative work behaviour (IWB) has long been advocated as a crucial resource for organisations. Evidence that work characteristics stimulate the adoption of IWB is widespread. Yet, the relationship between knowledge characteristics and IWB has often been overlooked. This study aims to address this gap by examining this relationship.

Building on an integrative vision of innovation, this study analyses the effects of combinations in work characteristics on IWB through a configurational approach. Job autonomy, complexity, problem solving, specialisation and demand for constant learning were examined as determinants of IWB using fuzzy-set qualitative comparative analysis.

Based on a sample of 214 Belgium employees, the results highlight seven configurations of work characteristics to elicit high levels of IWB. For six of them, problem solving appears as a needed condition.

Presented findings offer insights for organisations aiming at evolving in a competitive context to generate optimal conditions for promoting employee innovation.

While most studies have tested the influence of work characteristics independently, this research investigates the joint influence of work characteristics and identifies how combinations of multiple variables lead to IWB.

Encouraged by a variety of stakeholders and the benefits that could derive from corporate social responsibility (CSR), multinational corporations (MNCs) are increasingly concerned with limiting the social and environmental costs of their operations. Yet, they are often accused of not walking the talk on sustainability. Since offshoring and outsourcing became mainstream in international business, concerns have particularly emerged around MNCs’ ability to implement credible and efficient sustainability strategies along increasingly complex and dispersed global supply chains. Evidence on the effectiveness of private initiatives to socially and environmentally upgrade supplier practices remains mixed, and the different insights from the literature, siloed. This work aims to provide a survey of the literature documenting the challenges MNCs face trying to implement more sustainable policies in supplier networks located in developing countries, where sustainability standards and certifications are likely to be poorly enforced. We integrate insights from multiple disciplines, provide an overview of the existing body of research on the topic, and propose an analysis structured around three recurring themes: the policy tools available to MNCs and their limitations, the obstacles to suppliers’ compliance, and the different governance mechanisms available to MNCs to shape their suppliers’ practices. By providing a comprehensive picture of CSR policy implementation challenges, we contribute to practice and highlight potential avenues for future research.

Based on the principles of positive psychology, this study aims to investigate the mediating role of job characteristics (task, knowledge, social and work context) in the connection between lean manufacturing (LM) practices and employee well-being.

Employee well-being, encompassing job satisfaction, organizational affective commitment and work involvement, is conceptualized as a second-order construct. Using a proposed model, an online survey was administered to 520 participants across 23 operational sectors categories of the Brazilian manufacturing industry. The data is processed using structural equation analysis.

The research shows that the relationship between LM practices and employee well-being is partially mediated through three out of the four work characteristics (task, knowledge and social). In addition, LM exerts a direct and significant influence on employee well-being.

This study contributes to practical insights by encouraging industrial managers to refine their managerial work design. It highlights the importance of appropriately dimensioning tasks, nurturing social skills to enhance interactions and task execution and optimizing physical facilities to counteract potential initial-stage work intensification during LM implementation.

Previous research about organizational behavior extensively examines happiness at work, focusing on constructs such as well-being, satisfaction, commitment, engagement and motivation, but there is a lack of studies assessing employee well-being in the lean context, particularly from a positive perspective.

In Hong Kong, over 20,000 private residential buildings will be 50 plus years old by 2039. However, building maintenance has not been owners’ popular interest because of the high cost as well as the complexities in justifying whether the quantities and prices of the maintenance works are reasonable. This paper therefore aims to validate the practicality of adopting Scan-to-BIM: Terrestrial Laser Scan (TLS) and Building Information Modelling (BIM) to perform quantity take-offs (QTO) for estimating building maintenance costs.

A 64-year-old tenement building was selected to conduct a case study. In this instance, the building had undergone a Scan-to-BIM survey approach to generate QTO for the bills of quantities for external painting works. The Scan-to-BIM approach includes site visit, positioning of scanning equipment, assignment of circular scan routes, point cloud registration and identification of residual error. After that, time, cost and quality data were logged into contrast with QTO on as-built plans for external wall plastering works.

The “time”, “cost” and “quality” of the Scan-to BIM practice were then examined and compared with the prevailing practices of manual measurements on as-built drawings. As noted from the results, the initial cost of Scan-to BIM is high, owing to the cost of equipment, software and capable available operators. However, the authors identified that the time and cost can be significantly minimised by developing and implementing efficient practices such as preparing a detailed scan plan, equipping modeller with quantity surveying knowledge, using automated object recognition and 5D BIM software packages such as Vico Office and CostX.

The upshot is that Scan-to-BIM could be one of the measures to advance the clarity in the QTO and estimated price of the maintenance projects.

The practicability of Scan-to-BIM has received limited attention on existing building maintenance project. The Scan-to-BIM approach was examined using a case building of a 64-year-old tenement building. The approach demonstrated in this research study is promised to advance the clarity in the QTO and estimated price of maintenance project.

This study examines the impact of outcome uncertainty on the National Football League (NFL) secondary ticket market prices. As a demand-driven market, it is essential to comprehend how resellers respond to outcome uncertainty, one of the consumer demand factors in sports.

Using real-time ticket prices and money lines as a proxy of the probabilities of winning, this study employs a regression analysis and examines 33,554 price observations from the NFL’s secondary ticket market partner, StubHub.

The result shows a positive relationship between outcome uncertainty and secondary market ticket prices, indicating that resellers adjust the prices in response to the level of outcome uncertainty and put more value on games with greater uncertainty. This finding confirms the demand-driven nature of the secondary ticket market, as outcome uncertainty is one of the demand factors in sports.

This study links the uncertainty of outcome hypothesis with secondary ticket market pricing and fills a gap in the literature by providing an important perspective on games with uncertainty in the secondary ticket market. Outcome uncertainty has limited understanding in relation to secondary ticket market pricing despite its relationship with consumer demand. The positive relationship between outcome uncertainty and the ticket prices, grounded in real-time price data and win probability from sport betting markets, enhances our understanding of price determinations in the secondary ticket market.

The purpose of this study is to investigate the relationship between support (i.e. supervisor support (SS) and co-worker support (CS)), job characteristics (job autonomy, job complexity and skill variety) and work engagement (WE). Furthermore, the study examined whether there is a mediating effect of employee resilience (ER) on the aforementioned variables.

Data were collected from employees working in SMEs in Uganda. A sample of 324 responses was used for data analysis. Structural equation modelling and bootstrapping procedures were used to test the hypothesized relationships.

The study findings confirmed that SS, CS and job characteristics were positively related to WE. The study revealed that SS, job autonomy, job complexity and skill variety were found to foster WE through ER. Yet, CS was found not to have an indirect impact on WE through ER.

Because this study was conducted using a cross-sectional research methodology, it makes it hard to draw causal inferences.

This study’s findings contribute to the existing body of literature on WE and job characteristics and also adds to the growing body of research on ER.