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Article
Publication date: 15 August 2023

Thamaraiselvan Natarajan and Deepak Ramanan Veera Raghavan

Building on Stimulus-Organism-Response theory, the current study examines the influence of pickup service quality in buy-online pickup in-store service (BOPIS) on users' perceived…

Abstract

Purpose

Building on Stimulus-Organism-Response theory, the current study examines the influence of pickup service quality in buy-online pickup in-store service (BOPIS) on users' perceived relationship investment with the mediating role of users' perceived experience quality and relationship proneness. This research also demonstrates the subsequent impact of BOPIS users' perceived relationship investment on their relationship performance indicators, like their cross-buying behaviors (breadth), frequency of their purchase (depth) and longevity of their relationship (length) with the store. The moderating role of BOPIS users' service experience consciousness in a few proposed relationships was tested.

Design/methodology/approach

The research is descriptive, quantitative and cross-sectional investigation. The study employed a purposive sampling technique. It was conducted using data collected using a validated self-administered questionnaire from 786 Indian omnichannel shoppers who have used BOPIS services in the past. The proposed conceptual model was tested using Partial Least Squares-Structural Equation Modeling.

Findings

The results indicate that BOPIS users' perceived experience quality and relationship proneness positively mediate pickup service quality and perceived relationship investment. The users' perceived relationship investment subsequently significantly positively impacts different dimensions of their relationship performance with the store (breadth, depth and length). Additionally, BOPIS users' service experience consciousness has a significant negative moderating effect on the direct relationship between pickup service quality and different dimensions of relationship performance.

Research limitations/implications

The study is conducted in the Indian population, where omnichannel retailing is still nascent.

Originality/value

This study addresses the need to investigate the relationship performance indicators of BOPIS users, like their cross-buying behaviors(breadth), frequency of their purchase(depth) and longevity of their relationship(length) with the store. This study is the first to show that pickup service quality might explain the relationship performance of BOPIS users through their perceived experience quality, relationship proneness and relationship investments. The moderating role of BOPIS users' service experience consciousness in a few proposed relationships was also tested for the first time.

Article
Publication date: 12 November 2024

Sunil Kumar Prajapati and Gnanamoorthy R.

The additive manufacturing process, such as fused filament fabrication based on material extrusion, fabricates the samples layer-by-layer. The various parameters in the process…

Abstract

Purpose

The additive manufacturing process, such as fused filament fabrication based on material extrusion, fabricates the samples layer-by-layer. The various parameters in the process significantly affect the dimensions, structure and mechanical properties of the fabricated parts. The purpose of this paper is to investigate the surface and mechanical properties that can affect the contact characteristics with other materials during tribological tests.

Design/methodology/approach

The investigation of 3D-printed Polyetheretherketone (PEEK) includes the measurement of dimensions, microhardness, surface roughness, surface energy and tensile strength to define material characteristics. The crystallinity is measured using an X-ray diffractometer to understand the hardness behaviour.

Findings

The printing parameters affect its surface roughness, hardness and crystallinity. This change in parameters such as layer thickness and infill density impacts mechanical properties such as hardness and surface roughness, which will influence the contact mechanism with the counter body during any tribological test. The change in a single parameter during the sample fabrication and the change in the surface and mechanical properties are observed.

Research limitations/implications

The material cost plays an important role in conducting numerous destructive tests, which is a major limitation to conducting parameter optimisation by varying more parameters. The study is limited to the as-fabricated samples rather than finished samples and without any heat treatment. Achieving optimal parameters is integral to the success of additive manufacturing, ensuring the production of components with consistent performance.

Practical implications

The study aims at the application of 3D-printed PEEK for bush or journal bearings that can be directly used in practice. The mechanical properties discussed in this paper can fill the gap between theory and practice.

Social implications

The research provides all fundamental properties, including the printing parameters and their effect on the dimensions and surface structure, which are required to understand the material and its use. The results are consistent as at least four samples were tested for tribological behaviour. The conclusion is updated as per suggestions.

Originality/value

The study outlines the relationship between the change in layer thickness and infill density with changes in surface energy, surface roughness, hardness and tensile strength. The deformation and adhesion during the friction test depend on these properties.

Details

Rapid Prototyping Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1355-2546

Keywords

Article
Publication date: 19 November 2024

Mengmeng Gong and Haixin Liu

The popularisation of user-generated content has boosted the integration of social media with online retail, especially in the emerging context of interest-based e-commerce…

Abstract

Purpose

The popularisation of user-generated content has boosted the integration of social media with online retail, especially in the emerging context of interest-based e-commerce (IBEC). As the content brings new incentives for consumers’ impulsivity in consumption, it remains unclear understanding of the mechanism of impulse buying in IBEC from the current literature. This study aims to examine how content creativity encourages impulse buying intention though attitude, and whether the effect is moderated by consumers’ online shopping experience.

Design/methodology/approach

This study administered a two-wave online survey to a purposive sample of 286 consumers with shopping experience in Douyin. The hypotheses and a moderated-mediation effect were tested using structural equation modelling in Mplus8.3.

Findings

The empirical results revealed that content creativity, including dual dimensions of relevance and divergence, can drive positive attitude towards platforms through the direct effect of subjective norm and mediation effect through perceived usefulness, which induces an urge to buy impulsively. The mediation effect is further moderated by consumers’ online shopping experience in IBEC.

Originality/value

This study expands the stream of impulse buying research in retailing by proposing a context of IBEC and bringing empirical evidence of the relationship between content and consumers’ urge to buy. The study provides strategic insights for retailers to achieve marketing value by managing consumers’ impulse purchases in IBEC.

Details

International Journal of Retail & Distribution Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-0552

Keywords

Article
Publication date: 16 April 2024

Hongyu Hou, Feng Wu and Xin Huang

The development of the digital age has made data and information more transparent, enhancing the strategic perspectives of both buyers (strategic waiting) and sellers (price…

Abstract

Purpose

The development of the digital age has made data and information more transparent, enhancing the strategic perspectives of both buyers (strategic waiting) and sellers (price fluctuations) in their decision-making. This research investigates the optimal dynamic pricing strategy of the content product developer in relation to their consideration of consumer fairness concerns to elucidate the impact of consumer fairness concerns on the dynamic pricing strategy of the developer.

Design/methodology/approach

This paper assumes that monopolistic content developers implement a dynamic pricing strategy for the content product. Through constructing a two-period dynamic pricing game model, this research investigates the optimal decisions of the content developer, contingent upon their consideration or disregard of consumer fairness concerns. In the extension section, the authors additionally account for the influence of myopic consumers on these optimal decisions.

Findings

Our findings reveal that the degree of consumer fairness concerns significantly influences the developer’s optimal dynamic pricing decision. When a developer offers content products with lower depth, there is a propensity for the developer to refrain from incorporating consumer fairness concerns into a dynamic pricing strategy. Conversely, in cases where the developer offers a high-depth content product, consumer fairness concerns benefit the developer. Furthermore, our analysis reveals a consistent benefit for the developer from the inclusion of myopic consumers.

Originality/value

Few studies have delved into the conjoined influence of consumer fairness concerns and strategic behavior on dynamic pricing strategy. Our findings indicate that consumer fairness concerns can enhance the efficiency of the value chain for content products under specific conditions. This paper not only enriches the existing literature on dynamic pricing by incorporating consumer fairness concerns theoretically but also offers practical insights. The outcomes of this research can guide content product developers in devising optimal dynamic pricing strategies.

Details

Industrial Management & Data Systems, vol. 124 no. 11
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 14 November 2024

Minghao Zhu, Shucheng Miao, Hugo K.S. Lam, Chen Liang and Andy C.L. Yeung

This study aims to investigate the impact of geopolitical risk (GPR) on supply chain concentration (SCC) and the roles of operational capabilities and resources in this…

Abstract

Purpose

This study aims to investigate the impact of geopolitical risk (GPR) on supply chain concentration (SCC) and the roles of operational capabilities and resources in this relationship.

Design/methodology/approach

Secondary longitudinal data from multiple sources is collected and combined to test for a direct impact of GPR on SCC. We further examine the moderating effects of firms’ operational capabilities and resources (i.e. firm resilience, operational slack and cash holding). Fixed-effect regression models are applied to test the hypotheses, followed by a series of robustness tests to check the consistency of the results.

Findings

Consistent with the tenets of resource dependence theory, our analysis reveals a significant negative impact of GPR on SCC. Moreover, we find that this adverse effect is attenuated for firms with higher levels of resilience, more operational slack and greater cash holdings. Further analysis suggests that maintaining a diversified supply chain base during heightened GPR is associated with a firm’s improved financial performance.

Originality/value

This study contributes to the supply chain management (SCM) literature by integrating GPR into the supply chain risk management framework. Additionally, it demonstrates the roles of diversification and operational resources in addressing GPR-induced challenges.

Details

International Journal of Operations & Production Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0144-3577

Keywords

Article
Publication date: 12 September 2024

Zhuoyang Xin, Guanqi Zhu, Yun Chung Hsueh and Dan Luo

Additive lamination manufacturing (ALM), as a novel additive manufacturing technology, builds up the geometry via the lamination of fiber-reinforced polymer (FRP) fabric…

Abstract

Purpose

Additive lamination manufacturing (ALM), as a novel additive manufacturing technology, builds up the geometry via the lamination of fiber-reinforced polymer (FRP) fabric laterally, rendering it suitable for fabricating large-scale Stay-in-Place concrete formwork. This paper aims to investigate the control parameters and structure performance of ALM and assess its application for the fabrication of large-scale concrete formwork.

Design/methodology/approach

Based on previous feasibility studies, this research systematically investigates the control and material parameters that influence horizontal and vertical extrusion speeds, as well as the overall quality of ALM. Once the system parameters are established, a series of prototypes are fabricated and tested to validate the tensile strength of the formwork and its reinforcement capabilities. In addition, this study assesses the potential geometric freedom and implementation constraints of ALM.

Findings

This research identifies the essential control parameters for path planning in ALM and examines their impact on fabrication. In addition, this paper evaluates ALM’s strengths and limitations in producing concrete formwork for large-scale concrete structures, comparing these to industry benchmarks.

Originality/value

A critical challenge in additive manufacturing lies in its scalability and compatibility with existing construction processes. In comparison to concrete, FRP offers advantages such as being lighter, easier to handle and providing surface protection and reinforcement. These qualities make FRP superior for formwork and compatible with existing building standards. Despite its advantages and potential, the current path planning and control model in 3D printing do not apply to ALM due to its novel build-up process. Also, the performance of fabricated parts as part of integrated large-scale structures is yet to be studied.

Details

Rapid Prototyping Journal, vol. 30 no. 10
Type: Research Article
ISSN: 1355-2546

Keywords

Article
Publication date: 10 January 2024

Tony Yan and Michael R. Hyman

The purpose of this paper is to provide a critical historical analysis of the business (mis)behaviors and influencing factors that discourage enduring cooperation between…

Abstract

Purpose

The purpose of this paper is to provide a critical historical analysis of the business (mis)behaviors and influencing factors that discourage enduring cooperation between principals and agents, to introduce strategies that embrace the social values, economic motivation and institutional designs historically adopted to curtail dishonest acts in international business and to inform an improved principal–agent theory that reflects principal–agent reciprocity as shaped by social, political, cultural, economic, strategic and ideological forces

Design/methodology/approach

The critical historical research method is used to analyze Chinese compradors and the foreign companies they served in pre-1949 China.

Findings

Business practitioners can extend orthodox principal–agent theory by scrutinizing the complex interactions between local agents and foreign companies. Instead of agents pursuing their economic interests exclusively, as posited by principal–agent theory, they also may pursue principal-shared interests (as suggested by stewardship theory) because of social norms and cultural values that can affect business-related choices and the social bonds built between principals and agents.

Research limitations/implications

The behaviors of compradors and foreign companies in pre-1949 China suggest international business practices for shaping social bonds between principals and agents and foreign principals’ creative efforts to enhance shared interests with local agents.

Practical implications

Understanding principal–agent theory’s limitations can help international management scholars and practitioners mitigate transaction partners’ dishonest acts.

Originality/value

A critical historical analysis of intermediary businesspeople’s (mis)behavior in pre-1949 (1840–1949) China can inform the generalizability of principal–agent theory and contemporary business strategies for minimizing agents’ dishonest acts.

Details

Journal of Management History, vol. 30 no. 4
Type: Research Article
ISSN: 1751-1348

Keywords

Article
Publication date: 10 October 2024

Xin Qi, Xinlei Lv, Zhigang Li, Chunbaixue Yang, Haoran Li and Angelika Ploeger

Understanding young adults’ organic food purchasing behavior in the fresh food e-commerce platforms (FFEP) is crucial for expanding the global environmental product market. The…

Abstract

Purpose

Understanding young adults’ organic food purchasing behavior in the fresh food e-commerce platforms (FFEP) is crucial for expanding the global environmental product market. The study aims to investigate how specific characteristics of platforms and organic food information impact young adults’ perceived value, leading to their subsequent purchase intention.

Design/methodology/approach

Around 535 valid responses were collected through an online survey and then analyzed applying a two-stage structural equation model (SEM) and artificial neural network (ANN) approach.

Findings

Results of this research show that platform characteristics (including system quality and evaluation system) and product information characteristics (including organic label, ingredient information and traceability information) significantly affect young adults’ perceived utilitarian and hedonic value. The platform’s service quality has a strong effect on their perceptions of hedonic value, while the delivery system strongly influences their utilitarian value. Moreover, the perceived value, as a crucial mediator, plays a significant role in moderating the influence of platform and product information characteristics on the purchase intentions of young consumers regarding organic food.

Originality/value

Previous research has overlooked the credence attributes of organic food and particularities of online purchasing, focusing instead on general platform and product characteristics. This study addresses this gap by proposing a more appropriate model that integrates the characteristics of both the platform and product information. This offers theoretical and managerial implications for effectively stimulating organic food consumption among young adults in online environments.

Details

British Food Journal, vol. 126 no. 12
Type: Research Article
ISSN: 0007-070X

Keywords

Book part
Publication date: 4 November 2024

Jules Yimga

Given that a prerequisite for COVID-19 transmission is the interaction between individuals, it is reasonable to suspect that transportation networks may have contributed to the…

Abstract

Given that a prerequisite for COVID-19 transmission is the interaction between individuals, it is reasonable to suspect that transportation networks may have contributed to the spread of COVID-19. This study uses the air transportation network to quantify the risk of COVID-19 spread in the United States. The proposed model is applied at the county level and identifies the risk of importing COVID-19-infected passengers into a given county. We also undertake an examination of the factors influencing the spread of COVID-19 in relation to air travel. Utilizing an extensive dataset encompassing various socioeconomic, demographic, and healthcare-related variables, our results indicate a positive relationship between these factors and the relative risk of COVID-19 spread, highlighting the pronounced impact of population density, air travel volume, and larger household sizes on increasing travel-related risk. Conversely, greater healthcare capacity, particularly in terms of hospital and intensive care unit (ICU) beds, is associated with reduced risk. We provide estimates of expected relative risk for each county and a ranking that can be useful for informing public health policies to stem the spread of the virus by devoting resources such as screening and enhanced travel protocols to airports located in at-risk counties.

Details

Airlines and the COVID-19 Pandemic
Type: Book
ISBN: 978-1-80455-505-7

Keywords

Article
Publication date: 5 November 2024

Feiwu Ren, Yi Huang, Zihan Xia, Xiangyun Xu, Xin Li, Jiangtao Chi, Jiaying Li, Yanwei Wang and Jinbo Song

To address challenges such as inadequate funding and inefficiency in public infrastructure construction, PPPs have gained significant global traction. This study aims to…

Abstract

Purpose

To address challenges such as inadequate funding and inefficiency in public infrastructure construction, PPPs have gained significant global traction. This study aims to comprehensively assess the impacts and mechanisms of PPPs on the SDI and to provide rational policy recommendations based on the findings.

Design/methodology/approach

We collated a dataset from 30 Chinese provinces covering the years 2005–2020 as our research sample. The study’s hypotheses are tested using a double fixed-effects model, a chained mediated-effects model and a multidimensional heterogeneity analysis.

Findings

Our findings indicate that PPPs have a facilitating effect on SDI in general. This boost usually lags behind policy implementation and is cyclical in the time dimension. In the spatial dimension, PPPs contribute significantly to SDI in the eastern and western regions, but not in the central region. From the perspective of the dynamics of economic, social and industrial development, PPPs in economically backward areas are difficult to promote SDI, promote it the most in economically medium regions and are slightly less in economically developed regions than in medium regions. This promotion effect has an inverted U-shaped relationship with social development and diminishes with industrial structure upgrading. Finally, due to the negative relationship between PPPs and social development and between social development and SDI, PPPs are shown to contribute to SDI and are identified as critical paths. However, PPPs suppress SDI by inhibiting economic and industrial development.

Originality/value

This study makes three novel contributions to the existing body of knowledge: (1) we innovatively introduce the United Nations Sustainable Development Goals (SDGs) into the field of infrastructure research, offering fresh perspectives on SDI enhancement; (2) revealing the mechanisms by which PPPs affect SDI through the three dimensions of economic, social and industrial development enabling policymakers to better understand and optimize resource allocation and improve planning, design and management of PPP projects for sustainable infrastructure and (3) we assess the spatiotemporal variances of PPPs’ effects on SDI and the diversity across regions at different social, economic and industrial structures developmental stages, offering critical insights to global decision-makers to devise tailored policy measures.

Details

Engineering, Construction and Architectural Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0969-9988

Keywords

1 – 10 of 112