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This study explores the linkages between various attributes, consequences and values of casino restaurants and the differences in the hierarchical value maps between female and male customers and between casino players and non-casino players.

This study was conducted using the means-end chain (MEC) theory. The data were collected using the hard-laddering method. Two hundred forty-one responses were analyzed.

Attributes such as “taste,” “reasonable prices,” and “discounts” were associated with the values “personal happiness,” “considered,” “life satisfaction,” and “life-quality enhancement” at casino restaurants. Males were found to hold “prompt services” as important when dining at casino restaurants, while females held a “spacious environment” to be critical. Furthermore, “use of casino complimentary credits” was important to casino players, while “free parking” and “comfortable seats” mattered for non-casino players.

It is suggested that casinos add more Asian cuisines in their casino restaurants in Macao to attract customers who value culinary and cultural exploration while simultaneously satisfying tourists from neighboring regions who wish to enjoy familiar foods when they visit Macao. In addition, the authors recommend that casinos develop menu items that can be served quickly to casino players.

This study is based on the MEC theory and broadens the range of studies on casino restaurants. Furthermore, it provides useful information to guide casino restauranteurs in developing their marketing and operational strategies for different customer segments.

The main aim of this article is to broaden the notion of strategic intent in public relations. It also develops an understanding of the social value of what can be defined as the first modern health communication campaign in Europe based on strategic intents and the development of modernity.

The study is based on both historical research and empirical material from the Norwegian tuberculosis campaign from 1889 up to 1913, when Norwegian women achieved suffrage. The campaign is analysed in the framework of modernity and social theory. The literature on lobbying and social movements is also used to develop a theoretical framework for the notion of strategic intent.

The study shows that strategic intent can be divided into two layers: (1) the implicit strategic intent is the real purpose behind the communication efforts, whereas (2) the explicit intent is found directly in the communication efforts. The explicit intent may be presented as a solution for the good of society at the right political moment, giving an organisation the possibility to mobilise for long-term social changes, in which could be the implicit intent.

The distinction between explicit and implicit strategic intent broadens our understanding on how to make long-term social changes as well as how social and political changes occur in modern societies. The article also gives a historical account of what is here defined as the first modern health communication campaign in Europe and its social value.

Given that a prerequisite for COVID-19 transmission is the interaction between individuals, it is reasonable to suspect that transportation networks may have contributed to the spread of COVID-19. This study uses the air transportation network to quantify the risk of COVID-19 spread in the United States. The proposed model is applied at the county level and identifies the risk of importing COVID-19-infected passengers into a given county. We also undertake an examination of the factors influencing the spread of COVID-19 in relation to air travel. Utilizing an extensive dataset encompassing various socioeconomic, demographic, and healthcare-related variables, our results indicate a positive relationship between these factors and the relative risk of COVID-19 spread, highlighting the pronounced impact of population density, air travel volume, and larger household sizes on increasing travel-related risk. Conversely, greater healthcare capacity, particularly in terms of hospital and intensive care unit (ICU) beds, is associated with reduced risk. We provide estimates of expected relative risk for each county and a ranking that can be useful for informing public health policies to stem the spread of the virus by devoting resources such as screening and enhanced travel protocols to airports located in at-risk counties.

From a world society perspective, common national educational developments are driven by global cultural models that dominated an international liberal order. These models emphasized the centrality of education as an institution, both as a source of human capital and as an inherent human right. Epistemic communities and international organizations circulated these models influencing national educational policies and reforms. However, in recent decades the international liberal order has been challenged with social movements across the political spectrum questioning the value and authority of education in this order. Earlier educational mandates to be more inclusive are attacked with the rights of women, immigrants, and minorities often targeted. Confidence in knowledge grounded in education and science also gets undercut. In a more fragmented world society, educational contestations increase, reflecting surges in nationalist, populist, and traditional illiberal ideas. We reflect on the impact of these challenges on the centrality of education and propose future research directions to ascertain which educational developments are likely to continue to be globally valued and which are more apt to erode.

Humans now enjoy a better life because of Artificial Intelligence (AI). AI has a significant impact on the creation of smart cities. Modern applications based on big data, Internet of Things (IoT) systems, and deep learning require extensive use of complex computational solutions. Thus, the following problems arise: (1) what are smart cities? (2) what is AI? (3) How is AI used in smart cities? To respond to this problem, the following objective was set: to map how AI is used in smart cities. For this purpose, a qualitative methodology based on a narrative analysis of the literature was used. It is concluded that AI and smart cities are complementary technologies that can assist cities in tackling difficult issues including public safety, transportation, energy management, environmental monitoring, and predictive maintenance. This chapter’s findings, while broadly applicable, offer valuable insights into the Gulf region’s unique context, where rapid urbanization and technological adoption intersect with cultural and environmental considerations. The integration of AI in smart cities presents a promising avenue for the Gulf region to address its specific challenges and leverage its economic and infrastructural strengths, thereby contributing to the broader goals of innovation, development, prosperity, and well-being as envisioned in the region’s Vision 2040 initiatives.

There is a paucity of published research regarding service employees’ side of gloomy consequences emanating from value co-creation (VCC). The purpose of this paper is to provide a comprehensive overview of the activities and interactions of VCC that can result in negative well-being for service employees.

This paper is a theory synthesis paper and, as such, seeks to accomplish conceptual integration of multiple theories and literature streams.

The origins of negative outcomes of VCC are infinite, and for the purpose of this study, the potential triggers of negative outcomes are limited to typical processes and behaviours initiated by VCC of services. For the purposes of this paper, dysfunctional customer behaviour, customer incivility, value co-destruction, boundary-spanning activities, organisational structure and policies and resource integration are investigated as sources of negative well-being for service employees.

The first limitation is the focus on offline transactions. Although the accepted definition of a service ecosystem provides for it to be a “self-adjusting system” a need could emerge for some formal management structure to cope with the increasing complexity of service transactions. A theoretical implication of this paper is that it includes a few lesser researched elements in the context of VCC. A starting point to deal with undesirable VCC interactions is to distinguish between undesirable interaction outcomes that originated inside the firm (own service employees) and those that originated from outside the firm (dysfunctional customers).

A first suggestion on how managers could deal with undesirable VCC interactions is to distinguish between undesirable interaction outcomes that originated inside the firm (e.g. own service employees, firm policies and structure) and those that originated from outside the firm (e.g. customer incivility and dysfunctional customers), as these two types of interaction outcomes require different interventions. Firms will need to bring together, study, analyse and assess all service employee experiences and challenges generated by VCC interactions. The frequency and significance of negative incidents should indicate the amount of effort and time to be spent on types of negative incidents.

A challenge for service ecosystems is how they will adjust to comply with novel and traditional non-business objectives in the light of transformational, upliftment and other calls from society, whilst at the same time improving the well-being of the entire service ecosystem (i.e. providers, users and society). The improvement of well-being versus reducing suffering/losses/risks is not an option. The words of Hammedi et al. (2024, p. 159) “we move towards the conceptualization of service ecosystem health as a harmonious state in which private, public and planetary well-being merge” are exceptionally fitting here.

The negative consequences of VCC impact the well-being of service employees and are costly for a firm. Suggestions to prevent or limit the impact of undesirable or harmful consequences are made. This study is of value for service businesses, service academics and society. A greater awareness of the destructive nature of negative consequences of VCC will hopefully transpire from this study.

Prior research finds that firms disclosing a focus on corporate social responsibility (CSR) experience less negative reactions following a corporate misstep. We predict that this “insurance effect” is limited to cases of ordinary failures (i.e., failures not directly related to the social or environmental impacts of the firm) and may provide no protection when a failure is directly related to CSR. Further, we hypothesize a potential “backfire effect,” where investors react more negatively to a CSR-focused firm in the case of a CSR-related failure than to a traditional firm experiencing the same failure. In-keeping with attribution theory and expectancy violations theory, our results support the predicted limitation of the insurance effect. In addition, we find that the limited insurance effect is mediated by reputational assessments. Although directionally consistent, the proposed backfire effect is not statistically significant. Overall, our results suggest that CSR is not a panacea for dampening the penalties associated with business missteps, and managers seeking to benefit from CSR engagement should be diligent in monitoring their firms' future CSR performance.

Status characteristics and status cues theories posit that those with highly valued status attributes are expected to be more competent and influential than their lower status/skilled task partners. With a focus on beauty and a task cue we term “working smart,” our aim was to specify the combined attributes that led certain women to attain higher status than their female, dyadic task partners.

Using Qualitative Comparative Analysis (QCA), we reanalyzed data from a published study about the impact of women's beauty on a paraverbal measure of status. The approach determines how combined conditions, such as being attractive and task efficient, explain an outcome, such as a status difference, between partners. QCA was paired with qualitative coding of interactants' speech to further interrogate the data.

More task-efficient women always attained higher status than their partners, yet a status difference was stronger if the more efficient partner was beautiful. Although gendered deviance was found to lower women's relative status, it does not constitute a status violation.

Social and Research Implications: Variants of expectation states theory are supported based on our unique QCA approach. Applying QCA as a triangulation tool to evaluate the validity of past findings is a novel usage. Social psychology benefits from QCA's ability to treat micro-level data.

“Working smart” was always associated with higher relative social status but not always beauty or task ability. After 50 years, the “what is beautiful is good” thesis continues to be supported and expanded to “what is beautiful works smarter.”

This study aims to analyse cellulose fibres extracted from the pseudo-stems of Cymbopogon citratus and evaluate their properties in non-woven fabric production.

The water retting method was used for fibre extraction, and intrinsic fibre qualities were examined to assess their suitability for textile applications. A thermal bonding technique, using a hot press machine and polylactic acid powder as a binder, was applied for non-woven fabric development.

The retted fibres had an average length of 156 mm and a fineness value of 5.73 tex. The fibre’s tenacity and elongation values were 1.33 gf/denier and 12.78%, respectively. Fourier transform infrared analysis confirmed the presence of major cellulose components. The fibre’s crystallinity and friction coefficient were 50% and 0.3, respectively. C. citratus fibre exhibited hygroscopic characteristics with a moisture regain of 10.65%. Experimental non-woven fabrics (70% C. citratus fibre, 30% polylactic acid powder) demonstrated consistent weight and thickness, with variations in tensile strength. Moisture regain values for non-woven fabrics were approximately 7.6%.

The features of C. citratus fibre, obtained with the water retting process, exhibited suitability for textile applications. Three experimental non-woven fabrics comprising of C. citratus fibre and polylactic acid powder were produced with three different pressing temperatures. The tensile strength properties of these fabrics were influenced by pressing temperature.