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Article
Publication date: 23 October 2024

Mervat Elsaied

This study aimed to investigate the impact of benevolent leadership on proactive customer service performance by creating a moderated mediation model. The model focuses on the…

Abstract

Purpose

This study aimed to investigate the impact of benevolent leadership on proactive customer service performance by creating a moderated mediation model. The model focuses on the role of harmonious passion as a mediator in the relationship between benevolent leadership and proactive customer service performance as well as the moderating influence of proactive personality on this mediation.

Design/methodology/approach

The model was tested using data from 339 immediate supervisor-subordinate pairs in eight five-star hotels in Egypt. Frontline service employees and their immediate supervisors completed separate questionnaires, and the responses were matched using identification numbers.

Findings

The results indicate that harmonious passion fully mediates the positive relationship between benevolent leadership and proactive customer service performance. Additionally, proactive personality was found to moderate the mediated relationship between benevolent leadership and proactive customer service performance through harmonious passion, such that the mediation was stronger for employees with higher proactive personalities.

Research limitations/implications

By testing the moderated mediation model, this study contributes to our theoretical understanding of the motivational mechanism through which benevolent leadership influences proactive customer service performance.

Originality/value

This research offers initial evidence of the mediating role of harmonious passion in the positive relationship between benevolent leadership and proactive customer service performance. The moderated mediation model extends existing findings by incorporating proactive personality as a significant moderator in explaining the impact of benevolent leadership on proactive customer service performance.

Details

Leadership & Organization Development Journal, vol. 46 no. 1
Type: Research Article
ISSN: 0143-7739

Keywords

Article
Publication date: 27 January 2025

Zhong Du, Xiang Li and Zhi-Ping Fan

In the practice of live streaming e-commerce, the consumer demand is usually uncertain, and the inventory and prices can be decided by brand owners or streamers. To this end, this…

Abstract

Purpose

In the practice of live streaming e-commerce, the consumer demand is usually uncertain, and the inventory and prices can be decided by brand owners or streamers. To this end, this study examines the inventory and pricing decisions of the brand owner and streamer in a live streaming e-commerce supply chain under demand uncertainty.

Design/methodology/approach

In this study, four scenarios are considered, i.e. the brand owner determines the inventory and price (Scenario BB), the brand owner determines the inventory and the streamer determines the price (Scenario BS), the streamer determines the inventory and the brand owner determines the price (Scenario SB), and the streamer determines the inventory and price (Scenario SS).

Findings

The results show that the inventory and prices, as well as the profits of the brand owner and streamer increase with the consumer sensitivity to streamer’s sales effort level under the four scenarios. The inventory (price) is the highest under Scenario SS (SB), while that is the lowest under Scenario BB (BS). In addition, when the sensitivity is low, the brand owner’s profit is the highest under Scenario BB, otherwise, the profit is the highest under Scenario SS. Regardless of the sensitivity, the streamer’s profit is always the highest under Scenario SS.

Originality/value

Few studies focused on the inventory and pricing decisions of brand owners and streamers in live streaming e-commerce supply chains under demand uncertainty, while this work bridges the research gap. This study can provide theoretical basis and decision support for brand owners and streamers.

Details

Industrial Management & Data Systems, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 10 January 2025

Shiwu Li, He Yang, Wei Huang and Hao Yang

This study aims to explore the spatio-temporal dynamic characteristics and influencing factors of the coordination degree of the three systems of digital economy, energy and human…

Abstract

Purpose

This study aims to explore the spatio-temporal dynamic characteristics and influencing factors of the coordination degree of the three systems of digital economy, energy and human habitat in Western China and to provide academic research support for promoting coordinated and sustainable development in similar regions of the world.

Design/methodology/approach

Based on system theory and sustainable development theory, this study primarily uses the coupled coordination degree model to assess the degree of coordination between the three systems.

Findings

The findings of this study indicate that: The three systems’ overall coordination is low. The distribution of the degree of coordination has spatial differences and its coefficient of variation is small. The probability of the coordination type changing for the better is greater than that of the opposite, and neighboring provinces interact with one another. The old-age dependence ratio, the resident population’s urbanization rate and public budget expenditure have the strongest gray association with the degree of coordination.

Practical implications

This study’s findings will be valuable for policymakers in developing policies to promote the coordinated and sustainable growth of the region’s digital economy, energy and human habitat. Additionally, the findings will aid in facilitating regional exchanges and cooperation to enhance the level of sustainable development.

Social implications

This study’s findings will contribute to increased social interest in coordinating sustainable growth in the digital economy, energy and human habitat.

Originality/value

This study examines the digital economy, energy and human habitat within the same framework and investigates spatial spillover effects using spatial Markov chains.

Details

Sustainability Accounting, Management and Policy Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2040-8021

Keywords

Article
Publication date: 21 August 2024

Heyong Wang, Long Gu and Ming Hong

This paper aims to provide a reference for the development of digital transformation from the perspective of manufacturing process links.

Abstract

Purpose

This paper aims to provide a reference for the development of digital transformation from the perspective of manufacturing process links.

Design/methodology/approach

This paper applies canonical correlation analysis based on digital technology patents in the key links of manufacturing industries (product design, procurement, product manufacturing, warehousing and transportation, and wholesale and retail) and the related indicators of economic benefits of regions in China.

Findings

(1) The degree of digitalization of manufacturing process links is significantly correlated with economic benefits. (2) The improvement of the degree of digitalization in the “product design” link, the “warehousing and transportation” link, the “product manufacturing” link and the “wholesale and retail” link has significant impacts on the economic benefits of manufacturing industry. (3) The digital degree of the “procurement” link has no obvious influence on the economic benefits of manufacturing industry.

Practical implications

The research results can provide reference for the formulation and implementation of micro policies. The strategy of improving the level of digital transformation of key links of manufacturing industry is put forward to better promote both the digital transformation of manufacturing industry and economic development.

Originality/value

This paper innovatively studies the relationship between digitalization of manufacturing process links and economic benefits. The findings can provide theoretical and empirical support for the digital transformation of China's manufacturing industry and high-quality development of economy.

Details

Business Process Management Journal, vol. 31 no. 1
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 17 January 2025

Dong Wang, Fangting Liu, Ji’an Duan and Junhui Li

The purpose of this paper is to reduce the problem of temperature drift causing output errors in such sensors, three hardware compensation schemes are proposed in this paper, and…

Abstract

Purpose

The purpose of this paper is to reduce the problem of temperature drift causing output errors in such sensors, three hardware compensation schemes are proposed in this paper, and three compensation schemes are designed and implemented.

Design/methodology/approach

In response to the problem of temperature drift causing output errors in this type of sensor, this paper proposes three hardware compensation schemes and carries out the design and implementation of the three compensation schemes. Finally, the advantages and disadvantages of the three compensation schemes are discussed through the analysis of the experimental results. The three hardware compensation methods are series-parallel resistance network compensation, digital signal processor (DSP) compensation and the joint compensation of resistance network and DSP. Series parallel resistance network compensation is to connect the low-temperature drift resistance and the sensor in series and parallel; DSP compensation is based on the combination of cubic spline interpolation and linear fitting algorithm, which uses DSP to process the data. Joint compensation is a new compensation method composed of the above two compensation methods.

Findings

The experimental results show that the relative error of the output is reduced to a certain extent after the three compensation methods, and the relative error of the output after the joint compensation is reduced to about 0.2%, which proves that the three compensation methods are feasible.

Originality/value

This paper presents three novel hardware compensation methods to reduce temperature drift in silicon on insulator (SOI) high-temperature pressure sensors. The joint compensation method, combining resistance network and DSP compensation, is particularly innovative and significantly improves output accuracy, reducing relative error to about 0.2%.

Details

Sensor Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0260-2288

Keywords

Article
Publication date: 31 January 2025

Kavimani V., Gopal P.M., Arulmurugan R. and Saravana Mani Kailasam

The purpose of this study is to develop a green corrosion inhibitor (GCI) from the parthenium hysterophorus (PHS) leaf and identifying its efficiency in corrosion inhibition of…

Abstract

Purpose

The purpose of this study is to develop a green corrosion inhibitor (GCI) from the parthenium hysterophorus (PHS) leaf and identifying its efficiency in corrosion inhibition of AZ31 alloy.

Design/methodology/approach

GCI from PHS leaf is extracted with the aid of Soxhlet apparatus and analysed through Fourier transform infrared spectroscopy (FTIR) and phytochemical tests to identify the functional groups and chemical compounds present. Inhibition efficiency (IE) of PHS extract is identified through polarization analysis and immersion tests in which concentration of PHS extract (0–300 ppm) and temperature (303–353 K) is varied.

Findings

Maximum IE of 84% is exhibited by the prepared PHS extract at a concentration of 250 ppm at 303 K and further addition diminishes IE. The developed GCI is found effective in room temperature (303 K) as it exhibits lower IE when temperature increased. Both physical and chemical absorption mechanisms were identified for PHS extract over AZ31 surface, whereas FTIR and SEM analysis confirms the development of passivation layer.

Originality/value

Development of GCI from the leaf of a weed (PHS) that disturbs the ecosystem and identifying its efficiency in preventing corrosion of AZ31 under saline environment.

Details

World Journal of Engineering, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1708-5284

Keywords

Book part
Publication date: 14 February 2025

Nihat Emre Börekçi

Purpose: To investigate the key technologies facilitating the transition towards Industry 5.0 and analysing the contributions of Nvidia, a prominent leader in this field, to these…

Abstract

Purpose: To investigate the key technologies facilitating the transition towards Industry 5.0 and analysing the contributions of Nvidia, a prominent leader in this field, to these technological advancements.

Significance of the study: Technology companies such as Nvidia play a critical role in this transformation through their innovative solutions. This study addresses the need to understand this evolving landscape and the significant impact of the Nvidia.

Methodology: This study is a qualitative approach that examines the existing literature and secondary case studies pertaining to Industry 5.0, and Nvidia. This study examines Nvidia’s high-performance graphics processing units (GPUs), the digital twin platform Omniverse, and the humanoid robot technology development platform, Isaac.

Findings: The next generation of GPUs with the Blackwell architecture is expected to further advance the development of large language models. The Nvidia Omniverse platform contributes significantly to the development of digital twins, a crucial technology for Industry 5.0. The Nvidia Isaac platform focuses on the development of humanoid robot technology, which is a key component of Industry 5.0. Utilizing realistic simulations with Isaac Sim, imitating human behavior with GR00T, and leveraging the high-performance processing power of Jetson Thor, the platform facilitates the creation of robots capable of safe and effective human–robot collaboration. Nvidia has emerged as a leader in the artificial intelligence (AI), robotics, and gaming sectors because of its innovative and agile company culture.

Practical implications: Companies can leverage Nvidia’s technological solutions to optimize production processes and enhance both efficiency and sustainability. The human–machine collaboration emphasized by Industry 5.0 will necessitate the reshaping of workforce skillsets and operational approaches.

Details

Business Challenges and Opportunities in the Era of Industry 5.0
Type: Book
ISBN: 978-1-83549-676-3

Keywords

Article
Publication date: 1 August 2023

Youxi Zhang, Yu Liu, Rui Yu, Jian Zuo and Na Dong

Prefabricated construction (PC) can benefit construction industry due to its high efficiency, energy saving, consumption reduction and safety. However, the high capital cost is a…

Abstract

Purpose

Prefabricated construction (PC) can benefit construction industry due to its high efficiency, energy saving, consumption reduction and safety. However, the high capital cost is a critical challenge hindering its development in China. The collaboration of PC stakeholders is conducive to improving cost management efficiency and optimizing resource allocation which has been ignored in previous studies. Therefore, this study aims to explore the collaboration paths of stakeholders in the process of solving critical cost influencing factors (CIFs) of PC to reduce costs.

Design/methodology/approach

Firstly, 25 CIFs and five main stakeholders that affect PC capital cost were identified through literature research and expert interviews. Then, questionnaires were used to investigate the relationship between stakeholders and CIFs from the perspectives of three stakeholder attributes of proximity, attitude and power, respectively. Finally, based on the survey data, three stakeholder-CIF networks from three attributes perspective and a comprehensive network were constructed and used for subsequent social network analysis.

Findings

(1) Stakeholders mainly show willingness and potential to collaborate on organization and management factors; (2) More stakeholders pay attention to incentive policies and the setting of prefabrication rates and assembly rates, while all stakeholders have the right to facilitate information and resource sharing in the PC supply chain; (3) The comprehensive network shows a core-periphery structure. As core stakeholders, contractor, designer and manufacturer are more likely to actively manage the 14 core CIFs.

Originality/value

This paper innovatively combined stakeholder and cost management in PC, and used two-mode network based on three stakeholder perspectives to reveal the collaboration potential and motivation of stakeholders in PC cost management. The findings not only provide guidance for stakeholders to find potential partners and optimize resource allocation in solving specific cost issues, but also facilitate stakeholders' sustainable collaboration to achieve PC's cost performance.

Details

Engineering, Construction and Architectural Management, vol. 32 no. 1
Type: Research Article
ISSN: 0969-9988

Keywords

Article
Publication date: 11 April 2023

Xuhong Xu, Tiancheng Hu, Rui Guo, Shang Chen and Lutao Ning

This paper proposes a framework for director evaluation in the context of Chinese state-owned enterprises (SOEs), taking into account the influences of traditional and modern…

Abstract

Purpose

This paper proposes a framework for director evaluation in the context of Chinese state-owned enterprises (SOEs), taking into account the influences of traditional and modern Chinese ideologies.

Design/methodology/approach

Following the Delphi method, a series of semi-structured interviews were conducted with Chinese SOE directors.

Findings

The framework used has been validated by examining seven dimensions of virtue and four dimensions of competence functions in Chinese SOEs. Effective and representative characteristics of each dimension are identified through interviews.

Originality/value

First, through this research, indicators of virtue have been materialized and those of competence have been specified in a broader range. Second, this research provides advice for training of candidate directors whose experience were in private firms before they step in as SOE directors.

Details

International Journal of Emerging Markets, vol. 20 no. 1
Type: Research Article
ISSN: 1746-8809

Keywords

Article
Publication date: 31 December 2024

Heesup Han, Seongseop (Sam) Kim, Blankson-Stiles-Ocran Sarah, Inyoung Jung and Xiaoting Chi

The hospitality and tourism industry strives to enhance its corporate image to speed up recovery from the effects of the COVID-19 pandemic. Since employees are service providers…

Abstract

Purpose

The hospitality and tourism industry strives to enhance its corporate image to speed up recovery from the effects of the COVID-19 pandemic. Since employees are service providers and practitioners of a company’s philosophy, it is vital to determine whether their work performance is conducive to corporate sustainability. This study investigated employees’ green behaviors in the hospitality and tourism industries using the behavioral reasoning theory (BRT).

Design/methodology/approach

This study performed fuzzy-set qualitative comparative analysis (fsQCA) and necessary condition analysis (NCA) to evaluate the formation of employees’ approach intentions for green behaviors at work.

Findings

The fsQCA and NCA results revealed complex causal recipes for the formation of high-level and low-level employees’ approach intentions for green behaviors at work and predicted that there is no single necessary condition.

Practical implications

The research findings have significant managerial implications for enhancing employees’ approaches to green practices in the workplace and promoting the green performance of existing tourism and hotel products.

Originality/value

The research findings established a theoretical basis for industry managers to activate employees’ green behaviors, providing significant references for scholars to investigate green work performance in the hospitality and tourism industry.

Details

Journal of Hospitality and Tourism Insights, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2514-9792

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