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Article
Publication date: 9 April 2024

Iftikhar Ahmad, Salim Khan and Shahid Iqbal

The purpose of this paper is to investigate and analyze the adoption of digital technologies in the banking industry and its impact on the rise of digital fraudulent activities…

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Abstract

Purpose

The purpose of this paper is to investigate and analyze the adoption of digital technologies in the banking industry and its impact on the rise of digital fraudulent activities, specifically focusing on online banking frauds. This paper aims to provide insights into the current technologies implemented by banks to secure their online banking systems and explores the methods used by cybercriminals to exploit security vulnerabilities in these systems.

Design/methodology/approach

In order to understand how digital technologies in banking can be secured against online fraud, this research conducted a systematic literature review (SLR) on digital banking, online banking fraud, and security measurements. The review encompasses a variety of sources from online databases such as Emerald Insight, Google Scholar, IEEE, JSTOR, Springer and Science Direct.

Findings

The key finding of the paper is that the adoption of digital technologies in the banking industry has led to a significant increase in digital fraudulent activities, particularly in the form of online banking frauds. This paper emphasizes that these frauds have become a global concern and have evolved into an industry where cybercriminals use sophisticated tools such as phishing attacks, denial-of-service attacks, Trojan horses, malware infections, identity theft and computer viruses.

Research limitations/implications

This study relies solely on a literature review without incorporating primary data or case studies; therefore, it might miss out on the firsthand experiences and perspectives of banks and cybersecurity professionals.

Practical implications

This study emphasizes the need for banks to adopt advanced security measures to safeguard their online banking systems.

Social implications

This study underscores the importance of ongoing training and awareness programs for both bank employees and customers.

Originality/value

This study specifically addresses the adoption of digital technologies in the banking industry and its correlation with the increase in digital fraudulent activities. This focus on the intersection of technology and fraud in the banking sector is a distinctive aspect. This study conducts a SLR to examine the current technologies implemented by banks to safeguard their online banking systems. This comprehensive approach provides insights into the diverse security measures used by banks to protect against various types of cyber threats.

Details

Journal of Financial Crime, vol. 31 no. 6
Type: Research Article
ISSN: 1359-0790

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Article
Publication date: 4 July 2023

Muhammad Waseem, Shahid Iqbal and Khalid Khan

This study aims to determine the effect of humble leadership on project success (PS). According to the authors, such an effect is mediated by team engagement and moderated by…

567

Abstract

Purpose

This study aims to determine the effect of humble leadership on project success (PS). According to the authors, such an effect is mediated by team engagement and moderated by organizational culture. The direct and indirect effects of team engagement provided helpful insights. Moreover, organizational culture did not moderate the relationship. The authors’ objective is to contribute to the literature on project management (PM) and leadership of how team engagement plays a significant role in PS.

Design/methodology/approach

Data were collected from 317 employees working in Pakistan’s telecom sector projects. Five project-related telecom companies were the target population of this study, and the reason behind choosing the telecom sector for investigation is their valuable contribution to the revenue and technology introduction in the country. A time-lagged approach was selected for data collection to avoid the common method bias, which served the purpose. SPSS v23 and AMOS v23 were used for constructing structural equation modeling and path analysis to examine direct and indirect effects.

Findings

The results revealed that humble leadership is positively related to PS. Furthermore, team engagement mediated the relationship between humble leadership and PS, while there was no interaction effect.

Originality/value

The impact of team engagement was the primary topic of interest with humble leadership in this study. To the best of the authors’ knowledge, no study has investigated team engagement in the project context. The authors tried to contribute to the PM literature.

Details

Journal of Facilities Management, vol. 23 no. 1
Type: Research Article
ISSN: 1472-5967

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Article
Publication date: 28 February 2023

Mahdi Ghaemi Asl, Ali Ghasemoghli and Rabeh Khalfaoui

A hypothesis developed in this paper models the relationship between the borrower and the bank as a dynamic game based on incomplete information (business game) and seeks an…

181

Abstract

Purpose

A hypothesis developed in this paper models the relationship between the borrower and the bank as a dynamic game based on incomplete information (business game) and seeks an equilibrium point at which the facilitated applicant can act according to the terms of the loan agreement once the contract is signed and meet the requirements of the contract.

Design/methodology/approach

The primary assumption in the formation of the Islamic bank in Islamic society is that the members of the society are Muslims and act according to religious orders. However, the non-fulfillment of divine principles and orders is always possible. In partnership agreements, the risk of infringement is reduced and corrupt contracts are prevented in some circumstances. Our basic model was constructed using the Beer-Quiche classic game, which has been modified dynamically along with a generalization of complexity terms. The information asymmetry led us to use a heterogeneous belief system to evaluate the probability of the customer transmitting a low credit risk signal to the bank and the probability of the customer transmitting a high credit risk signal to the bank. There are several assumptions of the basic model that are released in the extended model by the presence of a social inspector, by exploring credit risk signals in the generalized model and by considering various commitment levels in the comprehensive model.

Findings

As a result, it is observed that there is no Nash equilibrium in cases where the customer applies separation strategies. But if the pulling strategies are applied, the Nash equilibrium can be achieved under certain conditions, including inspection bodies in the banking system, the creation of necessary transparency and the proper treatment of criminals by government and regulatory bodies. So, by using alternative belief systems, applying different filters and paying attention to all sectors of the economy, new Nash equilibrium points can be achieved. Moreover, multi-stage facilities payment reduces the risk of corrupt contracts.

Originality/value

This paper sets out to analyze Nash Equilibrium and its possible encounter in Islamic Banking for the first time, utilizing a Bayesian Game-Theoretic framework. A major aspect of the research is the contribution to a better understanding of the role of transparency and government oversight in the implementation of Islamic banking regulatory standards.

Details

International Journal of Emerging Markets, vol. 19 no. 11
Type: Research Article
ISSN: 1746-8809

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Article
Publication date: 14 January 2025

Salman Khan, Shafaqat Mehmood, Ikram Ullah Khan and Safeer Ullah Khan

Edible food packaging provides a solution to the solid waste problem caused by traditional packaging. However, tourists’ readiness to adopt this novel technology is unclear.

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Abstract

Purpose

Edible food packaging provides a solution to the solid waste problem caused by traditional packaging. However, tourists’ readiness to adopt this novel technology is unclear.

Design/methodology/approach

An online survey was conducted to examine how motivated consumer innovativeness (CI), environmental awareness, perceived behavioral control, subjective norms and attitudes influence tourists' purchase behaviors in the context of edible food packaging in the tourism industry. The collected data were analyzed using structural equation modeling (SEM) with SmartPLS 3.2.8.

Findings

The results of the structural equation analysis indicate that each sub-factor of motivated consumer innovativeness positively influences attitudes. Additionally, attitudes, subjective norms, perceived behavioral control and personal norms were found to significantly impact purchase intentions. Environmental awareness was found to moderate the relationships between (1) perceived behavioral control and purchase intention, (2) subjective norms and purchase intention and (3) attitude and purchase intention. These findings expand the applicability of the diffusion of innovation, planned behavior and environmental awareness theories, offering useful insights for foodservice professionals.

Research limitations/implications

This study emphasizes key implications for the tourism and foodservice industries, as consumers with an innovative attitude and higher environmental awareness are more likely to adopt edible food packaging. Identifying these factors will help stakeholders establish effective strategies for waste reduction through innovative packaging solutions.

Originality/value

This research uniquely investigates tourists' adoption of edible food packaging by integrating theories of innovation diffusion, planned behavior and environmental awareness. It offers novel insights into how various psychological and social factors influence purchase behaviors within the tourism industry.

Details

Journal of Hospitality and Tourism Insights, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2514-9792

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Article
Publication date: 1 January 2025

Chen-Kuo Pai, Haoran Chen, Ivan Ka Wai Lai and Tingting Li

Smart tourism is undergoing a trend of rapid development. The quality of service in smart tourism forms the basis of tourists’ evaluations, it needs to be investigated. However…

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Abstract

Purpose

Smart tourism is undergoing a trend of rapid development. The quality of service in smart tourism forms the basis of tourists’ evaluations, it needs to be investigated. However, as high-quality smart tourism technologies (STTs) can enhance the overall tourist experience and increase tourist satisfaction, and there is no standard service quality evaluation system for STTs. Therefore, this study aims to explore how the quality of STTs is evaluated from the tourist’s perspective.

Design/methodology/approach

In this study, the authors develop a measurement scale for smart tourism technology quality (STTQUAL) based on qualitative interviews, the Delphi method and a survey conducted in three cities that use smart tourism: Macau, Chengdu and Hangzhou.

Findings

The STTQUAL scale encompasses 37 measurement items in 7 dimensions: functionality, security, informativity, reliability, responsiveness, convenience and empathy. These dimensions encompass both technical and nontechnical aspects of service.

Research limitations/implications

This study enriches the smart tourism research literature, provides a reference for future research and helps relevant stakeholders understand tourists’ views on STTQUAL. Recommendations are provided to governments, the tourism industry and system developers for how to proceed in future development.

Originality/value

This is a mixed-methods study that fulfills established logical research criteria and proposes a scale for evaluating STTQUAL. The scale is validated through exploratory factor analysis and confirmatory factor analysis.

研究目的

智慧旅游正经历快速发展的趋势, 其服务质量构成了游客评价的基础, 因此需要进行深入研究。然而, 由于高质量的智慧旅游技术(STTs)可以提升游客的整体体验并提高满意度,目前尚未有针对智慧旅游技术STTs的标准服务质量评价体系。因此,本研究旨在探讨如何从游客的角度理解STTs质量的评价方式。

研究方法

本研究基于定性访谈、德尔菲法以及在澳门、成都和杭州三座智慧旅游城市进行的问卷调查, 开发了一套智慧旅游技术质量(STTQUAL)测量量表。

研究发现

STTQUAL量表涵盖了7个维度的37项测量指标, 包括功能性、安全性、信息性、可靠性、响应性、便利性和同理心。这些维度综合了服务的技术和非技术方面。

研究意义

本研究丰富了智慧旅游研究文献, 为未来研究提供了参考, 并帮助相关利益相关者理解游客对STTQUAL的看法。研究为政府、旅游业和系统开发者在未来发展中的行动提供了建议。

研究创新

本研究采用混合研究方法, 符合既定的逻辑研究标准, 并提出了一套用于评估STTQUAL的量表。通过探索性因子分析和验证性因子分析对量表进行了验证。

Details

Journal of Hospitality and Tourism Technology, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1757-9880

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Article
Publication date: 5 November 2024

Syed Asim Shah, Khalid Sultan, Muhammad Haroon Shoukat and Shafique Ur Rehman

The study examines the influence of quality management practices (QMP) on project performance (PP) and the indirect association of QMP with PP through the mediating role of…

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Abstract

Purpose

The study examines the influence of quality management practices (QMP) on project performance (PP) and the indirect association of QMP with PP through the mediating role of intellectual capital (IC). QMP may be one of the most successful strategies to improve project performance. Drawing on the resource-based view (RBV) and institutional theory, the study examines the impact of QMP on PP through the mediating role of IC.

Design/methodology/approach

The sample frame of 329 employees in different NGOs and public healthcare organizations was selected. Data were analyzed on SmartPLS 3.2.7 by applying SEM.

Findings

The outcome reveals that QMP has a significant impact on PP. The results found partial mediation of IC on the linkage between QMP and PP.

Research limitations/implications

The key research limitation was that it examined only two antecedents (QMP and IC) of project performance based on RBV and institutional theory, which did not yield deep insights from other institutional forces that could influence the model, such as mimetic pressure, institutional pressure and business orientation.

Originality/value

QMP is highly significant in the healthcare sector; however, research on the relationship between QMP, IC and PP is lacking. Thus, this research is an initial attempt to investigate these relationships empirically. We add to our understanding of RBV by investigating the role of IC in mediating the QMP-PP linkage.

Details

International Journal of Quality & Reliability Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 24 June 2024

Usman Sufi, Arshad Hasan and Khaled Hussainey

The purpose of this study is to test whether the prediction of firm performance can be enhanced by incorporating nonfinancial disclosures, such as narrative disclosure tone and…

212

Abstract

Purpose

The purpose of this study is to test whether the prediction of firm performance can be enhanced by incorporating nonfinancial disclosures, such as narrative disclosure tone and corporate governance indicators, into financial predictive models.

Design/methodology/approach

Three predictive models are developed, each with a different set of predictors. This study utilises two machine learning techniques, random forest and stochastic gradient boosting, for prediction via the three models. The data are collected from a sample of 1,250 annual reports of 125 nonfinancial firms in Pakistan for the period 2011–2020.

Findings

Our results indicate that both narrative disclosure tone and corporate governance indicators significantly add to the accuracy of financial predictive models of firm performance.

Practical implications

Our results offer implications for the restoration of investor confidence in the highly uncertain Pakistani market by establishing nonfinancial disclosures as reliable predictors of future firm performance. Accordingly, they encourage investors to pay more attention to these disclosures while making investment decisions. In addition, they urge regulators to promote and strengthen the reporting of such nonfinancial information.

Originality/value

This study addresses the neglect of nonfinancial disclosures in the prediction of firm performance and the scarcity of corporate governance literature relevant to the use of machine learning techniques.

Details

Journal of Accounting in Emerging Economies, vol. 14 no. 5
Type: Research Article
ISSN: 2042-1168

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Article
Publication date: 12 November 2024

Aasif Mohammad Khan, Umer Yousuf Parray, Fayaz Ahmad Loan and Shahid Rashid Parray

This study has aimed to thoroughly assess user sentiments and perceptions regarding the National Library of India (NLI). It has attempted to provide significant insights into user…

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Abstract

Purpose

This study has aimed to thoroughly assess user sentiments and perceptions regarding the National Library of India (NLI). It has attempted to provide significant insights into user satisfaction by examining its strengths and shortcomings across key categories including collection, environment, facilities, location, management and staff. The study has contributed to the understanding of the factors influencing the attributes of libraries, facilitating improvements in services and enhancing the overall user experience.

Design/methodology/approach

This study employed a mixed-methods approach combining quantitative and qualitative analysis to assess user sentiments towards the NLI. Using Google Maps reviews, the study utilized web scraping, content analysis and sentiment analysis to categorize reviews as positive, negative or neutral, providing insights into user experiences and an in-depth analysis of the views and opinions of the NLI.

Findings

The study involved sentiment analysis and content analysis of 818 Google Maps reviews to assess user satisfaction with the NLI. The results demonstrate 624 reviews as positive sentiments, 70 instances pinpointed specific negative concerns, primarily related to staff behavior and certain facilities, and 124 neutral reviews suggested mixed viewpoints among users. This analysis highlights the critical role of attributes such as collection quality, environment and facilities in shaping user perceptions, emphasizing the need for focused improvements based on user feedback. The study revealed six attributes, namely collection, environment, facilities, location, management and staff that influence the user perception.

Research limitations/implications

This study is focused solely on Google Maps reviews. Hence, the results cannot be generalized to all online platforms. Reliance on online reviews may not fully capture the views of all the library users. Additionally, the scope of the study is limited to English-language comments, potentially overlooking valuable insights from non-English-language reviews.

Practical implications

This study provides valuable insights for the NLI to enhance user satisfaction by addressing the specific concerns raised in online reviews. The findings offer actionable guidance for library management to refine services and maintain favorable public perceptions.

Originality/value

This study contributes to the field by providing a comprehensive analysis of user sentiment through sentiment and content analysis of online reviews, offering unique insights into the NLI’s public perception. The identification of key strengths and weaknesses adds practical value to library management for refining services. The originality of this study lies in its unique approach to evaluating user experiences, which guides future research and improvement efforts in library services.

Details

Performance Measurement and Metrics, vol. 25 no. 3/4
Type: Research Article
ISSN: 1467-8047

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Article
Publication date: 26 September 2024

S.M. Riha Parvin, Niyaz Panakaje, Niha Sheikh, Mahammad Thauseef P., Shakira Irfana, Abhinandan Kulal, Musla V., Mahammad Shahid, Abdul Basith N.M. and Mohammad Nihal

In the verge of assessing Muslims’ participation in stock market, present study delved into evaluating the influence of Islamic religiosity (IR) on Muslim investor’s financial…

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Abstract

Purpose

In the verge of assessing Muslims’ participation in stock market, present study delved into evaluating the influence of Islamic religiosity (IR) on Muslim investor’s financial engagement factors with respect to stock market (i.e. financial literacy [FL], Islamic financial literacy [IFL], behavioural factors [BF], Shariah compliance [SC], technology adoption [TA] and institutional support [IS]), stock market participation (SMP) and financial well-being (FWB). Further, this study aims to examine the mediating role of IFL, TA and SMP and moderating role of IS.

Design/methodology/approach

Using a mixed-methods approach, a structured survey questionnaire was administered and responses have been collected from 319 Muslim investors from South India using stratified random sampling. Further, data was analysed using SPSS 20.0 and AMOS 20.0 by implementing one-way ANOVA, measurement model and structural equation model to assess the differences, mediating and moderating roles.

Findings

In this study, it is discovered that IR significantly impacts Muslim investor’s financial engagement factors, SMP and FWB. Further, it is explored that IFL accelerates the impact of FL and SC on SMP. The results also demonstrated the intervening role of TA in enhancing SMP through BF and the mediating role of SMP among Muslim investors with strong IR to attain and enjoy FWB. Interestingly, our study also argued that when the IS is more, the effect of IR on SMP is high.

Research limitations/implications

Geographical boundaries are restricted to India, where the study proposes future studies in Islamic countries to better understand the religious belief system of the investors, as SC may vary in different countries.

Practical implications

In accordance with the results, it is recommended that the regulatory bodies and institutions intervene, support and incorporate IFL and also provide user-friendly Tec platforms to monitor and filter stocks and financial products for SC.

Social implications

The present study intends to tackle the misconception of Islamic values with respect to participating in the stock market and recommends to undertake policy and regulatory framework to ensure the inclusive development of this community.

Originality/value

To the best of the authors’ knowledge, no studies so far have pondered on the mediating role of SMP in enhancing the effectiveness of IR on their FWB. Further, this study collectively examines the influence of IR on various financial engagement factors affecting SMP leading to FWB.

Details

International Journal of Islamic and Middle Eastern Finance and Management, vol. 18 no. 1
Type: Research Article
ISSN: 1753-8394

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Article
Publication date: 3 February 2025

Saad Alasmari, Anees Janee Ali, Jamshed Khalid, Mi Chuanmin and Muhammad Shahid Rasheed

In today’s volatile global marketplace, cultivating human capital via efficient leadership has become an indispensable requisite for organizational growth. This study aims to…

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Abstract

Purpose

In today’s volatile global marketplace, cultivating human capital via efficient leadership has become an indispensable requisite for organizational growth. This study aims to examine how servant leadership affects employee creativity through employee empowerment. Moreover, this study examines the moderating effect of knowledge sharing in the relationship between employee empowerment and employee creativity.

Design/methodology/approach

Quantitative data were processed using Smart PLS-SEM to test the hypothesis. Survey data for this study were obtained from 368 employees working in two Islamic holy sites: the Masjid al-Haram and the Masjid an-Nabawi.

Findings

A positive correlation is found between employee empowerment and employee creativity. In addition, employee empowerment mediates the relationship between servant leadership and employee creativity. Lastly, knowledge sharing moderates the effect of employee empowerment on employee creativity.

Practical implications

The findings shed light on the need for servant leadership in service sector organizations. The findings imply that employee creativity in religious firms can be promoted by servant leadership. The results of this study can assist managers in developing a deeper understanding of contextual factors such as employee empowerment and knowledge sharing while formulating policies and development plans.

Originality/value

The impact of servant leadership in fostering creativity within religious organizations has not been investigated sufficiently. This study expands the literature by offering a thorough understanding of the contextual factors influencing employee creativity in religious organizations such as the mediating role of employee empowerment and the moderating role of knowledge sharing.

Details

International Journal of Islamic and Middle Eastern Finance and Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1753-8394

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