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Article
Publication date: 19 October 2023

Mercy Toni, K.K. Jithina and K.V. Thomas

The main purpose of this paper is to outline the antecedents of patient satisfaction in the field of medical tourism (MT) applying extant literature and to develop a conceptual…

Abstract

Purpose

The main purpose of this paper is to outline the antecedents of patient satisfaction in the field of medical tourism (MT) applying extant literature and to develop a conceptual model based on the review.

Design/methodology/approach

This paper presents a thorough review of prior studies related to the antecedents of patient satisfaction in the MT sector. Moreover, it provides the theoretical base that helped the researcher to identify significant relationship between the patient satisfaction and its antecedents.

Findings

The researchers identified the prominent antecedents of patient satisfaction and present the potential interrelationships between different antecedents of patient satisfaction such as treatment quality, cost attractiveness, destination image and service quality with patient satisfaction based on the review.

Practical implications

The results have momentous practical implications as they will help researchers to better understand the antecedents of patient satisfaction and their potential inter linkages with patient satisfaction in MT sector. The conceptual model derived from the review may guide the actions of researchers as well as practitioners in the MT industry as a whole. The present study provides insights for further research in the MT sector and thereby helps to further enrich the existing theoretical base of the MT.

Originality/value

The study brings together the scattered knowledge from the broad and extensive range of medical or health tourism and cognate literature which indicate ideological differences among various aspects of MT as well as potential factors determining patient satisfaction in MT sector (antecedents of satisfaction). The newly developed model incorporates a new construct called “treatment quality” as different from “service quality,” which is a widely used construct to explain customer satisfaction. The antecedents of patient satisfaction and their inter-linkages with patient satisfaction provide a sound theoretical foundation for the future studies.

Details

Journal of Hospitality and Tourism Insights, vol. 7 no. 4
Type: Research Article
ISSN: 2514-9792

Keywords

Article
Publication date: 8 October 2024

James Waghorne

The article examines the differences in the reception of international and Indigenous students to understand the challenges faced by the first students who identified as…

Abstract

Purpose

The article examines the differences in the reception of international and Indigenous students to understand the challenges faced by the first students who identified as Indigenous, and to improve understanding of the 1950s, a pivotal decade in the development of university culture.

Design/methodology/approach

Drawing on archival sources and contemporary student magazines and newspapers, this article contrasts the attitudes towards international and Indigenous students at the University of Melbourne during the 1950s. It uses these populations to show that the idea of friendship specific to the populations of students and staff in the 20th century could both include and exclude groups within society.

Findings

The article shows that while students embraced the cultures of countries in Asia, and made friends with students who came to Australia to study, Indigenous students were less well received. This issue is explored in the context of the ongoing, earnest fundraising for scholarships for Indigenous students, and both the support and the backlash this engendered.

Research limitations/implications

The article focuses on the University of Melbourne, which established the Aboriginal Scholarships committee, and where the first Indigenous student graduated, but more work is needed to understand parallels elsewhere.

Practical implications

The article has implications for understanding the way in which university communities embrace outsiders and adapt to foreign cultures. It also sheds light on intolerance, informing approaches to respond to these issues today.

Social implications

The article reveals the many challenges faced by the first Indigenous students during the 1950s, the time when university education first became a priority. In this it helps to understand that the slow increase of numbers was not only caused by external factors but also originated within the academy.

Originality/value

This article makes a contribution to understanding the differences between the increasing acceptance in Australian universities of international students from Asia and the persistent resistance to accepting Indigenous Australian students.

Details

History of Education Review, vol. 53 no. 2
Type: Research Article
ISSN: 0819-8691

Keywords

Content available
Book part
Publication date: 5 November 2024

Frank Fernandez, Hilary L. Coulson and Yali Zou

Abstract

Details

Leadership Talks
Type: Book
ISBN: 978-1-83753-555-2

Content available
Book part
Publication date: 11 November 2024

Sheila Riddell, Lyn Tett, Hazel Christie, Rachael King and Sofia Shan

Abstract

Details

Living and Studying at Home
Type: Book
ISBN: 978-1-83549-501-8

Book part
Publication date: 28 June 2024

Brenda L. Walker

This author reflects on her academic career spanning three decades as a Black woman in higher education. Ironically, the elders' sayings she heard and detested as a child…

Abstract

This author reflects on her academic career spanning three decades as a Black woman in higher education. Ironically, the elders' sayings she heard and detested as a child resonated throughout her career. While in eighth grade, her grandmother admonished her for being deceptive and trying “to pull one over” on her and said that this author would need “to get up ‘fore day in the mornin’” to accomplish that feat. “Fore day in the mornin” must have been the time before her grandmother was fully alert, astute, and had the most clarity. For Black women to succeed in the academy, we must remain alert and recognize when faculty, administrators, and students attempt to pull one over with microaggressions and other forms of resistance. Microaggressions and resistance were perpetrated across race and gender lines, and occasionally by those who look like her. Having been reared in urban and low-income communities, the author acknowledged the investments she received throughout her schooling and career from both members of the academy and from Black communities. Consequently, her mission to improve outcomes in schools and communities, much like those in which she grew up, has not changed in 33 years. Understanding race and culture in self-definition and identity are discussed, followed by embracing opportunities and return on investments. There are increased calls for reciprocal and culturally responsive mentor–protégé relationships and successful strategies for tenure and promotion. The author makes meaning of both successful and challenging critical incidents in the academy.

Article
Publication date: 19 December 2023

Kiran Marlapudi and Usha Lenka

Emphasizing the increasing role of talent management (TM) as a global phenomenon and a source of sustainable competitive advantage for organizations, this study aims to present a…

Abstract

Purpose

Emphasizing the increasing role of talent management (TM) as a global phenomenon and a source of sustainable competitive advantage for organizations, this study aims to present a scoping review of empirical literature on TM, examining the transition of TM from a phenomenon-driven to a theory-driven field.

Design/methodology/approach

Using a scoping review, this study analyzed 200 empirical studies published between 2010 and 2023 on TM.

Findings

The results indicate that TM is extensively studied in nationally operated, large, private, engineering-led organizations in Anglo-Saxon countries. The study highlights the necessity for more empirical studies and statistically robust evidence to establish the effectiveness of TM.

Research limitations/implications

This review intends to provide a vision and direction for future researchers, guiding TM towards becoming a theory-driven field characterized by widely accepted theoretical frameworks and research designs.

Practical implications

The findings of this study may not be generalizable to other types of organizations or cultural contexts, as it primarily focused on large private engineering-led organizations in Anglo-Saxon countries.

Originality/value

This paper offers a comprehensive view of the definitions, contextualization, conceptualization, frameworks, practices, processes and under-explored areas of TM, which are essential for its development as a discipline.

Details

The Learning Organization, vol. 31 no. 5
Type: Research Article
ISSN: 0969-6474

Keywords

Article
Publication date: 20 May 2024

Natália Figueiredo, Lurdes D. Patrício and Manuel Reis

An effective business model (BM) is essential for the success of any company, with sustainable innovation being a critical component of this model. This entails finding creative…

Abstract

Purpose

An effective business model (BM) is essential for the success of any company, with sustainable innovation being a critical component of this model. This entails finding creative ways to meet present needs without compromising future generations. In this regard, cooperation can be crucial in developing sustainable innovation. This paper investigates how different types of cooperation impact the development of small and medium-sized enterprises (SMEs) innovation for environmental sustainability. In this sense, it intends to compare the effects of cooperation acquired nationally or at a European level.

Design/methodology/approach

The methods used are logistic regression for the sample of 87,374 observations from 14 countries of the Eurostat Community Innovation Survey (CIS) database.

Findings

The results confirm that cooperation with national or European agents significantly impacts the innovation for environmental sustainability of SMEs; however, not all cooperations have the same significance level. At a national level, cooperation with the suppliers of equipment, materials, components or software, clients or customers and universities or other higher education institutes impacts the innovations for environmental sustainability developed by SMEs. At a European level, cooperation established with other enterprises within your enterprise group, equipment, materials, components or software suppliers, clients or customers and government, public or private research institutes significantly impacts innovations for environmental sustainability.

Originality/value

This study also provides substantial theoretical contributions on the subject and more information about the importance of cooperation by SMEs in developing innovation for environmental sustainability.

Details

Journal of Small Business and Enterprise Development, vol. 31 no. 3
Type: Research Article
ISSN: 1462-6004

Keywords

Article
Publication date: 18 October 2024

Mustafa Kuntoğlu, Emin Salur, Munish Kumar Gupta, Saad Waqar, Natalia Szczotkarz, Govind Vashishtha, Mehmet Erdi Korkmaz, Grzegorz M. Krolczyk, Abdullah Aslan and Rüstem Binali

Additive manufacturing became the most popular method as it enables the production of light-weight and high-density parts in effective way. Selective laser melting (SLM) is…

Abstract

Purpose

Additive manufacturing became the most popular method as it enables the production of light-weight and high-density parts in effective way. Selective laser melting (SLM) is preferred by means of producing a component with good surface quality and near-net shape even if it has complex form. Titanium alloys have been extensively used in engineering covering a variety of sectors such as aeronautical, chemical, automotive and defense industry with its unique material properties. Therefore, the purpose of this review is to study the tribological behavior and surface integrity that reflects the thermal and mechanical performances of the fabricated parts.

Design/methodology/approach

This paper is focused on the tribological and surface integrity aspects of SLM-produced titanium alloy components. It is aimed to outline the effect of SLM process parameters on tribology and surface integrity first. Then, thermal, thermal heat, thermomechanical and postprocessing surface treatments such as peening, surface modification and coatings are highlighted in the light of literature review.

Findings

This work studied the effects of particle characteristics (e.g. size, shape, distributions, flowability and morphology) on tribological performance according to an extensive literature survey.

Originality/value

This study addresses this blind spot in existing industrial-academic knowledge and goals to determine the impact of SLM process parameters, posttreatments (especially peening operations) and particle characteristics on the SLMed Ti-based alloys, which are increasingly used in biomedical applications as well as other many applications ranging from automobile, aero, aviation, maritime, etc. This review paper is created with the intention of providing deep investigation on the important material characteristics of titanium alloy-based components, which can be useful for the several engineering sectors.

Details

Rapid Prototyping Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1355-2546

Keywords

Article
Publication date: 24 July 2024

Jiaxin Huang, Wenbo Li, Xiu Cheng and Ke Cui

This study aims to identify the key factors that influence household pro-environmental behaviors (HPEBs) and explore the differences caused by the same influencing factors between…

Abstract

Purpose

This study aims to identify the key factors that influence household pro-environmental behaviors (HPEBs) and explore the differences caused by the same influencing factors between household waste management behavior (HWM) and household energy-saving behavior (HES).

Design/methodology/approach

A meta-analysis was conducted on 90 articles about HPEBs published between 2009 and 2023 to find the key factors. HPEBs were further categorized into HWM and HES to investigate the difference influenced by the above factors on two behaviors. The correlation coefficient was used as the unified effect size, and the random-effect model was adopted to conduct both main effect and moderating effect tests.

Findings

The results showed that attitude, subjective norms, and perceived behavioral control all positively influenced intention and HPEBs, but their effects were stronger on intention than on HPEBs. Intention was found to be the strongest predictor of HPEBs. Subjective norms were found to have a more positive effect on HES compared to HWM, while habits had a more positive effect on HWM. Furthermore, household size was negatively correlated with HWM but positively correlated with HES.

Originality/value

The same variables have different influences on HWM and HES. These results can help develop targeted incentives to increase the adoption of HPEBs, ultimately reducing household energy consumption and greenhouse gas emissions and contributing to the mitigation of global warming.

Details

Management of Environmental Quality: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1477-7835

Keywords

Article
Publication date: 26 March 2024

Jaspreet Kaur

This study aims to determine experimentally factors affecting the satisfaction of retail stock investors with various investor protection regulatory measures implemented by the…

Abstract

Purpose

This study aims to determine experimentally factors affecting the satisfaction of retail stock investors with various investor protection regulatory measures implemented by the Government of India and Securities and Exchange Board of India (SEBI). Also, an effort has been made to gauge the level of satisfaction of retail equities investors with the laws and guidelines developed by the Indian Government and SEBI for their invested funds.

Design/methodology/approach

To accomplish the study’s goals, a well-structured questionnaire was created with the help of a literature review, and copies of it were filled by Punjabi retail equities investors with the aid of stockbrokers, i.e. intermediaries. Amritsar, Jalandhar, Ludhiana and Mohali-area intermediaries were chosen using a random selection procedure. Xerox copies of the questionnaire were given to the intermediaries, who were then asked to collect responses from their clients. Some intermediaries requested the researcher to sit in their offices to collect responses from their clients. Only 373 questionnaires out of 1,000 questionnaires that were provided had been received back. Only 328 copies were correctly filled by the equity investors. To conduct the analysis, 328 copies, which were fully completed, were used as data. The appropriate approaches, such as descriptives, factor analysis and ordinal regression analysis, were used to study the data.

Findings

With the aid of factor analysis, four factors have been identified that influence investors’ satisfaction with various investor protection regulatory measures implemented by government and SEBI regulations, including regulations addressing primary and secondary market dealings, rules for investor awareness and protection, rules to prevent company malpractices and laws for corporate governance and investor protection. The impact of these four components on investor satisfaction has been investigated using ordinal regression analysis. The pseudo-R-square statistics for the ordinal regression model demonstrated the model’s capacity for the explanation. The findings suggested that a significant amount of the overall satisfaction score about the various investor protection measures implemented by the government/SEBI has been explained by the regression model.

Research limitations/implications

A study could be conducted to analyse the perspective of various stakeholders towards the disclosures made and norms followed by corporate houses. The current study may be expanded to cover the entire nation because it is only at the state level currently. It might be conceivable to examine how investments made in the retail capital market affect investors in rural areas. The influence of reforms on the functioning of stock markets could potentially be examined through another study. It could be possible to undertake a study on female investors’ knowledge about retail investment trends. The effect of digital stock trading could be examined in India. The effect of technological innovations on capital markets can be studied.

Practical implications

This research would be extremely useful to regulators in developing policies to protect retail equities investors. Investors are required to be safeguarded and protected to deal freely in the securities market, so they should be given more freedom in terms of investor protection measures. Stock exchanges should have the potential to bring about technological advancements in trading to protect investors from any kind of financial loss. Since the government has the power to create rules and regulations to strengthen investor protection. So, this research will be extremely useful to the government.

Social implications

This work has societal ramifications. Because when adequate rules and regulations are in place to safeguard investors, they will be able to invest freely. Companies will use capital wisely and profitably. Companies should undertake tasks towards corporate social responsibility out of profits because corporate houses are part and parcel of society only.

Originality/value

Many investors may lack the necessary expertise to make sound financial judgments. They might not be aware of the entire risk-reward profile of various investment options. However, they must know various investor protection measures taken by the Government of India & Securities and Exchange Board of India (SEBI) to safeguard their interests. Investors must be well-informed on the precautions to take while dealing with market intermediaries, as well as in the stock market.

Details

International Journal of Law and Management, vol. 66 no. 6
Type: Research Article
ISSN: 1754-243X

Keywords

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