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The interaction between urban development and climate change significantly impacts local public health services. Unfortunately, cities and involved institutions often fail to prioritize and integrate spatial planning when dealing with these unprecedented future challenges. This study aims to offer Health Integrative Climate Resilience and Adaptation Future (HICRAF), an innovative planning framework that systematically operationalizes future climate risks and their impact on local public health services.

HICRAF is developed based on the intermix of explorative and normative scenario planning approaches. Mixed methods of quantitative and qualitative techniques were applied to develop and operationalize the local climate adaptation scenarios through stakeholder participation. The framework demonstrates how different methods and scales (spatial and temporal) can be linked to exhibit climate risk outcomes of different future pathways.

The practicality of HICRAF was demonstrated in Khon Kaen city, where it bridged the gaps between global climate trajectories and local climate adaptation scenarios. It also highlights the need to consider intertwining spatial and systemic risks in local infrastructure operations. Although HICRAF has gained political buy-in and fostered the establishment of stakeholder discourse on climate-resilient futures, further research is needed to enhance its robustness and replicability.

This paper proposes a novel planning framework, HICRAF, that can systematically operationalize the future challenges of unprecedented climate change and urban development changes for the local public health service. The demonstration of HICRAF in Khon Kaen city provides empirical evidence of its implementability and upscaling potential.

This paper aims to extend the concept of moral elevation from the individual level to the team/group level by introducing the notion of collective moral elevation (CME) and elucidating its emergence.

Drawing on social exchange theory and social capital arguments, this paper presents a conceptual framework that outlines the mechanisms through which moral norms, organizational symbols, social cohesion and repeated interactions facilitate the transition from individual internalization of norms to collective aggregation of moral elevation.

The proposed framework emphasizes the processual nature of CME, highlighting the importance of understanding sequences of events rather than merely examining static relationships between variables.

This paper is one of the pioneering academic works to offer a novel perspective on moral elevation, exploring its manifestation at the collective level and elucidating the dynamics of its emergence and evolution within teams and groups in organizational settings. Our proposed framework explicates how moral norms, organizational symbols, social cohesion, emulation and their iterations allow individuals to transition from individual internalization of norms to collective aggregation of moral elevation.

We examine negative emotions’ influence on consumer satisfaction and loyalty when repurchasing a product or service after experiencing failures in the financial services sector.

The sample comprised 735 valid surveys of customers who encountered such service failures. An initial model incorporating 14 negative emotions was narrowed down to the most robust one, comprising three emotions, after data collection and statistical validation.

Consumer dissatisfaction is explained by affective (pleasure) rather than cognitive factors (disconfirmation) in the financial services context. Loyalty is influenced only by affective (pleasure and activation) rather than cognitive elements (disconfirmation) in the dissatisfaction generation process, indicating that loyalty is not a cognitive but an affective one. Finally, an affective judgment (activation) rather than a cognitive one (disconfirmation) explains consumer’s recommendation of a product or service despite encountering failures.

This is the first study to focus exclusively on negative emotions, revealing that the pleasure dimension is a significant antecedent of dissatisfaction. By demonstrating that emotional factors rather than cognitive assessments dominate both satisfaction and loyalty responses, this study offers a unique contribution to understanding consumer behavior after service failures in financial services, with practical implications for service recovery strategies.

Este estudio examina el impacto de las emociones negativas en la satisfacción y lealtad del consumidor al volver a adquirir un producto o servicio después de experimentar fallas en el sector de servicios financieros.

La muestra incluyó 735 encuestas válidas de clientes que enfrentaron dichas fallas en el servicio. Un modelo inicial que incorporaba 14 emociones negativas se redujo, tras la recolección de datos y la validación estadística, a un modelo más robusto que comprende tres emociones.

La insatisfacción del consumidor se explica por factores afectivos (agrado) en lugar de cognitivos (desconfirmación) en el contexto de servicios financieros. La lealtad está influenciada únicamente por elementos afectivos (agrado y activación) y no por elementos cognitivos (desconfirmación) en el proceso de generación de insatisfacción, lo que indica que la lealtad no es de naturaleza cognitiva, sino afectiva. Finalmente, un juicio afectivo (activación), más que uno cognitivo (desconfirmación), explica la recomendación de un producto o servicio por parte del consumidor, incluso tras haber enfrentado fallas.

Este es el primer estudio que se enfoca exclusivamente en las emociones negativas, revelando que la dimensión de agrado es un antecedente significativo de la insatisfacción. Al demostrar que los factores emocionales, más que las evaluaciones cognitivas, dominan tanto las respuestas de satisfacción como de lealtad, este estudio ofrece una contribución única para comprender el comportamiento del consumidor tras fallas en los servicios financieros, con implicaciones prácticas para las estrategias de recuperación del servicio.

Flooding is China’s most frequent and catastrophic natural hazard, causing extensive damage. The aim of this study is to develop a comprehensive assessment of urban flood risk in the Hubei Province of China, focusing on the following three issues: (1) What are the factors that cause floods? (2) To what extent do these factors affect flood risk management? (3) How to build an effective comprehensive assessment system that can be used to reduce flood risk?

This study combines expert opinion and evidence from the extent literature to identify flood risk indicators across four dimensions: disaster risk, susceptibility, exposure and prevention and mitigation. The Criteria Importance Through Intercriteria Correlation (CRITIC) and the Grey Relational Analysis (RA)-based Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) decision-making approach were applied to calculate the weighting of factors and develop a model of urban flood risk. Then, ArcGIS software visualizes risk levels and spatial distribution in the cities of Hubei Province; uncertainty analysis verified method accuracy.

The results show that there are significant differences in the level of urban flood risk in Hubei Province, with cities such as Tianmen, Qianjiang, Xiantao and Ezhou being at high risk, while cities such as Shiyan, Xiangyang, Shennongjia, Yichang, Wuhan and Huanggang are at lower flood risk.

The innovative method of combining CRITIC-GRA-TOPSIS reduces the presence of subjective bias found in many other flood risk assessment frameworks. Regional data extraction and uncertainty analysis enhance result reliability, supporting long-term decision-making and urban planning. Overall, the methodological approach developed provides an advanced, highly effective and efficient analysis and visualization of flood risk. This study deepens the understanding of flood risk assessment mechanisms and more broadly supports the development of resilient cities.

The purpose of this study is to develop organic food consumption experience (OFCE) scales based on structural/functional theory.

In the first step, the construct and item generation of OFCE were developed by a literature review, and 58 items were created for the item pool. In the second step, qualitative interviews were used to evaluate and maintain 35 items. In the third step, an online survey collected 543 valid samples to test reliability and validity with exploratory factor analysis in phase 3A. The AHP method was also used to confirm the construct and items in phase 3B. In the final step, 1,017 valid samples were collected by face-to-face survey to test the formal scale with confirmatory factor analysis.

This study defines OFCE as the internal and subjective responses that result from a series of interactions between consumers, the shopping environment and organic food. Meanwhile, six dimensions are named: organic food quality, store interactions, organic certification, convenience concerns, health benefits, caring for family and sense of responsibility. In addition, there are significant differences between organic food businesses and consumers regarding their perceptions of OFCE.

To the best of the authors’ knowledge, this is among the first studies to develop OFCE scales. In addition, the results of the study can potentially help organic food marketers develop new promotion strategies.

Service-learning (SL) shows potential to respond to the global policy agenda of education for sustainable development (ESD) by increasing pro-sustainability competences through direct involvement of students in projects that satisfy identified community needs. Nevertheless, there is a scarcity of studies that attempt to measure the impact of SL on students’ sustainability competences, especially the action competence. This study aims to address this gap by examining the experiences of higher education students.

A pre-post survey design based on the Self-Perceived Action Competence for Sustainability Questionnaire was conducted on an interdisciplinary group of 219 students of two courses (Sustainable Development and Ecology) in Medellin, Colombia, half of which (109) participated in SL projects.

Sufficient empirical evidence was found to suggest that SL boosts the impact of academic courses regarding action competences in students (specially their willingness to act).

The statistical analysis shows some contradictions that should be addressed in further research.

These results can encourage more educators and universities to implement strategies such as SL to move forward with ESD and thus help overcome the current socioecological crisis.

This paper not only discusses the theoretical potential of SL but also contrasts theory with empirical observations of 13 SL projects assessed in terms of self-perceived action competence for sustainability.

This study aims to introduce a dynamic perspective of tourism resilience by analyzing tourism demand in Spain during the 2020 and 2021 summers in the context of the COVID-19 pandemic.

This study uses regression and Lasso-type methods to demonstrate a great explanatory capacity of past determinants to explain the tourism demand of the Spanish provinces.

Results show how the previous specialization of the domestic market, the density and the geographic location related to the type of product are behind the bulk of the territorial differences in demand resilience, although in 2021 there has been a process of adaptation to the new context.

This study contributes to the theoretical understanding of tourist behavior and tourism destination management by introducing the concept of resilience dynamics of destinations.

The results are useful, on the one hand, for tourist destinations to understand the different stages of recovery from a shock, and on the other hand, to go in deep in consumer behavior after a shock.

These findings represent a paradigm shift in the static conception of resilience in tourism.

本文通过分析 2020 年和 2021 年夏季 COVID-19 大流行背景下西班牙的旅游需求, 介绍了旅游业复原力的动态视角。

我们使用回归和套索型方法来证明过去的决定因素解释西班牙各省旅游需求的能力。

我们的结果表明, 尽管 2021 年出现了一个适应新环境的过程, 但之前国内市场的专业化、密度以及提供的产品的位置相关类型是造成需求弹性的大部分地域差异的原因。

这些发现代表了旅游业复原力静态概念的范式转变。

本研究通过引入目的地特定弹性动态的概念, 有助于对游客行为和旅游目的地管理的理论理解。

一方面, 研究结果有助于旅游目的地了解从冲击中恢复的不同阶段, 另一方面有助于探索冲击后的消费者行为。

Este artículo presenta una perspectiva dinámica sobre la resiliencia del turismo mediante el análisis de la demanda turística en España durante los veranos de 2020 y 2021 en el contexto de la pandemia de COVID-19.

Utilizamos métodos de regresión y tipo Lasso para demostrar la capacidad de los determinantes pasados para explicar la demanda turística en las provincias españolas.

Nuestros resultados muestran cómo la especialización previa del mercado interno, la densidad y el tipo de producto ofrecido relacionado con la ubicación están detrás del grueso de las diferencias territoriales en la resiliencia de la demanda, aunque en 2021 hubo un proceso de adaptación al nuevo contexto.

Estos hallazgos representan un cambio de paradigma en la concepción estática de la resiliencia en el turismo.

Este estudio contribuye a la comprensión teórica de los comportamientos turísticos y la gestión de los destinos turísticos al introducir el concepto de dinámica de resiliencia específica del destino.

Por un lado, los resultados son útiles para que los destinos turísticos comprendan las diferentes etapas de recuperación de un shock y, por otro lado, para explorar el comportamiento del consumidor después de un shock.

Graphical abstract: The evaluation of the vulnerability of tourism.

This study aimed to address the underexplored domain of organisational vulnerability, with a specific focus on understanding how vulnerability is understood in organisations and the underlying pathways leading to vulnerability.

This study utilised a narrative literature review methodology, using Google Scholar as the primary source, to analyse the concepts of organisational vulnerability in the context of disaster risk studies. The review focused on relevant documents published between the years 2000 and 2022.

The analysis highlights the multifaceted nature of organisational vulnerability, which arises from both inherent weaknesses within the organisation and external risks that expose it to potential hazards. The inherent weaknesses are rooted in internal vulnerability pathways such as organisational culture, managerial ignorance, human resources, and communication weaknesses that compromise the organisation’s resilience. The external dimension of vulnerability is found in cascading vulnerability pathways, e.g. critical infrastructure, supply chains, and customer relationships.

As the frequency and severity of disasters continue to increase, organisations of all sizes face heightened vulnerability to unforeseen disruptions and potential destruction. Acknowledging and comprehending organisational vulnerability is a crucial initial step towards enhancing risk management effectiveness, fostering resilience, and promoting sustainable success in an interconnected global environment and an evolving disaster landscape.

This study investigates drivers of local governments’ digitalization, focusing on contextual factors that can help explain the level of e-government development. Concretely, it examines financial, socioeconomic, and political factors that represent the local context where e-government initiatives are implemented.

A composite e-government index was used, adopting a holistic perspective to capture various features of e-government initiatives. The OLS estimator for linear regressions was used for the analysis based on a sample of Italian municipalities in 2023. The Tobit estimator was additionally implemented to check for the robustness of the results.

Empirical findings suggest that municipalities with higher indebtedness tend to show lower digitalization levels. Economic and social variables are also relevant factors, while the political orientation of the governing party is not significant. This indirectly documents that e-government initiatives play a strategic role despite the political ideology.

This study avoids referring to a technological determinism perspective and examines the role of the institutional and operational context, highlighting the need to unveil and explain differences among local governments rather than focusing on similarities.