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This study explores the coping strategies employed by people of color in response to racial discrimination and examines how cultural norms inform these strategies.

In-depth qualitative interviews were conducted with 34 Black and Asian Americans about their experiences with racial discrimination.

Findings reveal that participants cope through humor, seeking social support on social media, from family and friends, and through avoidant coping strategies. Seeking social support from empathetic others, especially when they shared the same racial background as participants, contributes to feelings of comfort, sanity, and a sense of community. Group differences emerge in seeking family support with Black Americans more likely to seek parental support, likely because of racial socialization practices by their parents that prepared them for experiencing bias. Asian Americans preferred talking to siblings or cousins, citing a cultural gap between them and their parents.

The study underscores the importance of considering the quality of social support, not just its use, as a buffer against harms related to discrimination.

Racial discrimination is a routine experience for many people of color. This study demonstrates how the type of coping strategy matters for coping with the distress that often accompanies these experiences.

In contrast to monoracial-focused studies, this research demonstrates the convergence and divergence of coping strategies among different racial groups.

Researchers have examined the influence of the factors on reducing return rates in retailing over the years. However, the returns experience is often an overlooked way to drive customer engagement and repeat sales in the now ubiquitous omnichannel setting. The focus on returns prevention in existing research overshadows management’s need to understand better the comprehensive mechanics linking the customer in-store return experience with their repurchase actions. Recognizing the need to bridge different stages of the returns management process, this research aims to explore the facilitators and barriers of in-store return activities.

Analysis of customer corporate data from 5,339 returns at the retail level provides insights from the customer return experience. Expanding our theoretical understanding, a deductive research approach then examines how those factors impact customer repurchase intentions both online and at brick-and-mortar stores. Stage two of the study employs a scenario-based role-playing experiment with consumer respondents to test hypotheses derived from signaling theory and justice theory.

Results find that returns policy and loyalty program capabilities are essential in creating a positive customer in-store experience. Moreover, a return experience enhanced by frontline employee service can retain existing shoppers and drive additional store traffic, further stimulating retailer sales.

These findings refine our understanding of returns management in evolving omnichannel retailing and offer practical insights for retailers to manage customer relationships through in-store returns.

This paper investigates the critical role of entrepreneurial computer engineers in driving innovation and accelerating economic growth through the creation of technological businesses. By analyzing their contributions to innovation ecosystems, this paper aims to provide insights into the unique impact these engineers have within the entrepreneurial landscape. The study underscores the need for tailored policies that harness the potential of entrepreneurial computer engineers to achieve macroeconomic objectives amidst ever-changing economic complexities.

To examine the significance of entrepreneurial computer engineers within the innovation ecosystem, this study uses bibliometric analysis with VOS viewer to explore existing literature on engineering and entrepreneurship.

Using bibliometric analysis, the authors reveal a network of interconnected skills such as risk-taking, self-determination and project-based learning, evident in the co-occurrence of keywords.

The entrepreneurial computer engineer plays a central role in steering technical innovation and fostering sustainable economic growth within the field of computer engineering. The authors pinpoint specific skills and strategic pathways crucial for the growth and development of entrepreneurial computer engineers, emphasizing the unique contributions and challenges within this domain.

This paper addresses the under-researched topic of engineering entrepreneurship in relation to innovation, aiming to provide knowledge and insights into the intersection of engineering and entrepreneurship. By examining this nexus, the paper contributes to filling the gap in existing literature and offers valuable perspectives for both academia and industry.

Fashion brands, including fast and luxury segments, receive harsh criticism for engaging in unethical practices such as poor working conditions and environmental damage. As a result, fashion supply chains are pressured by stakeholders to publicly disclose internal supply chain performance information and to show a high level of supply chain transparency. This paper compares supply chain transparency in fast and luxury fashion in Europe.

By applying the maturity curve of fashion supply chain transparency, developed by Muratore and Marques (2022), the websites of 20 fast and 20 luxury fashion brands were analysed and classified as Opaque, Translucent or Transparent.

Despite its reputation, fast fashion demonstrated higher levels of transparency than luxury fashion. Luxury fashion only performed better in terms of the accessibility of sustainability information. Luxury brands avoided disclosing key transparency information, suggesting that they may be operating in contradiction to that which is inferred on their websites.

The findings of the study shed light on the sustainability credentials of the fashion industry, which has the potential to influence the purchase intentions of consumers, particularly millennials and Generation Z. Implications for practice are developed to highlight how fashion can improve its supply chain transparency.

Digital ethnographers acknowledge that online spaces are always co-produced within the social, political, material and sensory – never distinct from what we may think of as ‘offline’. However, in documenting our fieldwork (e.g. fieldnotes, screenshots and recordings) and representing our findings in research outputs, scholars tend to draw more firm boundaries around our object of study. The excess, the digital life on the margins of digital ethnography often entangled with the fieldwork site, is cut away to present a neatened case study that can be analysed. In this chapter, I examine the excess and ‘unrelated’ screenshots I took during a digital ethnography project in 2020 to explore what these ‘offcuts’ can offer in contextualising my encounters with the short-form video app TikTok. Over nine months in 2020, I observed healthcare workers using the app to share health information and analyse their content. At the same time, with the pandemic unfolding across the world, I was scrolling through the news on Twitter, watching press conferences from health authorities, sharing funny TikToks with friends and receiving information in a family group chat. This layering of everyday experiences of the pandemic forms part of how I sensed and experienced TikTok content during my digital ethnography. I examine these ‘excess’ screenshots to think through the always more-than-digital boundaries of digital ethnographic fieldwork. I reflect on the messy entanglement of digital ethnography, where my own digital practices – intensified by COVID-19 lockdown conditions – and the broader conditions they emerged from, became inevitably enmeshed with my research practice.

As part of the growing necessity for inter-organisational and multi-disciplinary interaction to facilitate complex innovation in digital security, there needs to be greater engagement with regulation in the innovation process. This is particularly true in the case of security technologies that are embedded within wider systems and that are largely invisible to most of the users of that system. This paper aims to describe stakeholders’ perspectives on regulation in the digital security innovation process and evaluates the implications of these perspectives on anticipatory regulation in digital security.

Using a qualitative methodology based on semi-structured expert interviews and ethnographic participant observation, the study draws on the authors’ involvement in a formally organised programme of academia–industry–government collaboration called Digital Security by Design (DSbD).

The study highlights a relational dimension to establishing regulatory responsibilities that is enabled through interdisciplinary dialogue. The study contributes to understanding the multifaceted roles of regulation in digital security innovation across organisations and areas of expertise. It does so by identifying four themes in how regulation is perceived in the DSbD programme: ethical imperative, adding value, adoption lever and passive compliance.

Incorporating regulatory responsibilities through dialogue early in the innovation process, rather than only once a security technology’s deleterious effects are noticeable, which could make digital innovation and transformation safer and better regulated. It can also make regulation successfully adopted, rather than an exercise in damage control or an adversarial process between regulators and organisations.

This paper presents original empirical research on how regulation is considered by stakeholders in a novel multi-disciplinary digital security innovation process. It then uses these findings as a basis to evaluate the implications for establishing regulatory responsibilities for a class of security technologies that are embedded within wider systems and that are largely invisible to most of the users of those wider systems.

In recent years, there has been significant interest in adopting XR (extended reality) technologies such as VR (virtual reality) and AR (augmented reality), particularly in retail. However, extending activities through reality-mediation is still mostly believed to offer an inferior experience due to their shortcomings in usability, wearability, graphical fidelity, etc. This study aims to address the research gap by experimentally examining the acceptance of metaverse shopping.

This study conducts a 2 (VR: with vs. without) × 2 (AR: with vs. without) between-subjects laboratory experiment involving 157 participants in simulated daily shopping environments. This study builds a physical brick-and-mortar store at the campus and stocked it with approximately 600 products with accompanying product information and pricing. The XR devices and a 3D laser scanner were used in constructing the three XR shopping conditions.

Results indicate that XR can offer an experience comparable to, or even surpassing, traditional shopping in terms of its instrumental and hedonic aspects, regardless of a slightly reduced perception of usability. AR negatively affected perceived ease of use, while VR significantly increased perceived enjoyment. It is surprising that the lower perceived ease of use appeared to be disconnected from the attitude toward metaverse shopping.

This study provides important experimental evidence on the acceptance of XR shopping, and the finding that low perceived ease of use may not always be detrimental adds to the theory of technology adoption as a whole. Additionally, it provides an important reference point for future randomized controlled studies exploring the effects of technology on adoption.

This chapter illuminates the formation of imaginaries about Singapore’s Botanic Gardens. YouTubers who showcase the Botanic Gardens in their videos participate in the meaning-making processes surrounding the site. The case study demonstrated how YouTube can empower local video-makers to articulate their ways of seeing the Botanic Gardens and participate in the construction of imaginaries about the site. The researched travel influencers circulated videos containing place images of the attractions and landmarks at the gardens. YouTube videos have increasingly shaped imaginaries about the plant conservatory. Singapore’s Botanic Gardens are examples of place-assemblages interlocked with other assemblages such as the expert systems producing guidebooks for the gardens. The case also shows that digital platforms can amplify neocolonial narratives that describe tourist attractions as objects of consumption and possession, and thereby pre-arrange neocolonial encounters between locals and visitors.

High levels of child obesity alongside rising stunting and the absence of a coherent food policy have deemed UK’s food system to be broken. The National Food Strategy (NFS) was debated intensely in media, with discussions on how and who should fix the food system.

Using a mixed methods approach, the authors conduct framing analysis on traditional media and sentiment analysis of twitter reactions to the NFS to identify frames used to shape food system policy interventions.

The study finds evidence that the media coverage of the NFS often utilised the tropes of “culture wars” shaping the debate of who is responsible to fix the food system – the government, the public or the industry. NFS recommendations were portrayed as issues of free choice to shift the debate away from government action correcting for market failure. In contrast, the industry was showcased as equipped to intervene on its own accord. Dietary recommendations made by the NFS were depicted as hurting the poor, painting a picture of helplessness and loss of control, while their voices were omitted and not represented in traditional media.

British media’s alignment with free market economic thinking has implications for food systems reform, as it deters the government from acting and relies on the invisible hand of the market to fix the system. Media firms should move beyond tropes of culture wars to discuss interventions that reform the structural causes of the UK’s broken food systems.

As traditional media coverage struggles to capture the diversity of public perception; the authors supplement framing analysis with sentiment analysis of Twitter data. To the best of our knowledge, no such media (and social media) analysis of the NFS has been conducted. The paper is also original as it extends our understanding of how media alignment with free market economic thinking has implications for food systems reform, as it deters the government from acting and relies on the invisible hand of the market to fix the system.