Cheong Kim, Jungwoo Lee and Kun Chang Lee
The main objective of this study is to determine the factors that have the greatest impact on travelers' opinions of airports.
Abstract
Purpose
The main objective of this study is to determine the factors that have the greatest impact on travelers' opinions of airports.
Design/methodology/approach
11,656 customer reviews for 649 airports around the world were gathered following the COVID-19 outbreak from the website that rates airport quality. The dataset was examined using hierarchical regression, PLS-SEM, and the unsupervised Bayesian algorithm-based PSEM in order to verify the hypothesis.
Findings
The results showed that people’s intentions to recommend airports are significantly influenced by their opinions of how well the servicescape, staff, and services are.
Practical implications
By encouraging air travelers to have positive intentions toward recommending the airports, this research offers airport managers decision-support implications for how to improve airport service quality. This will increase the likelihood of retaining more passengers.
Originality/value
This study also suggests a quick-to-implement visual decision-making mechanism based on PSEM that is simple to understand.
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Cheong Kim, Francis Joseph Costello, Jungwoo Lee and Kun Chang Lee
This study examines how structured procedures and psychological safety can enhance six sigma processes’ effectiveness and foster individual creativity within an organization.
Abstract
Purpose
This study examines how structured procedures and psychological safety can enhance six sigma processes’ effectiveness and foster individual creativity within an organization.
Design/methodology/approach
This study employs a novel methodological approach, combining structural equation modeling (SEM) and multi-value qualitative comparative analysis (mvQCA).This combination gave us a unique lens through which to view the complex connections between the constructs that were the subject of the investigation.
Findings
The results substantiate that a well-structured six sigma approach, paired with a psychologically safe environment, fosters knowledge exploration and exploitation as well as triggering conducive learning behaviors. These elements, in turn, augment individual creativity, which is found to be instrumental in boosting six sigma performance.
Originality/value
This study is one of the first to combine mvQCA and SEM to investigate the complex interplay between structured methods, psychological safety and individual creativity in enhancing six sigma performance. This research highlights the importance of fostering creativity in strategic management processes and the unrealized potential of combining these methods.
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Ming-Chang Huang, Ming-Kun Tsai, Tzu-Ting Chen, Ya-Ping Chiu and Wan-Jhu You
This study aims to empirically investigate how knowledge paradox affects collaboration performance. Knowledge paradox, which arises from the simultaneous need for knowledge…
Abstract
Purpose
This study aims to empirically investigate how knowledge paradox affects collaboration performance. Knowledge paradox, which arises from the simultaneous need for knowledge sharing and protection, is common in interorganizational collaboration. Using the ambidexterity perspective, this paper aims to reexamine the effect of the knowledge paradox on collaborative performance to explore the moderating roles of structural and contextual ambidexterity.
Design/methodology/approach
This study used a sample of 153 firms involved in vertical and horizontal collaboration, collected via questionnaires. Hypotheses were tested using hierarchical regression analysis.
Findings
This study demonstrates that the stronger the knowledge paradox is, the higher the potential for value creation. Thus, knowledge paradox has a positive impact on collaborative performance. The functions of structural ambidexterity and contextual ambidexterity strengthen this positive relationship.
Originality/value
This paper not only expands the theoretical application of the knowledge paradox and ambidexterity theory in the context of interorganizational relationships but also provides significant managerial implications. By comprehending the dynamics of the knowledge paradox and the role of ambidexterity, managers can make well-informed decisions to enhance their collaborative performance.
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Yunlong Duan, Kun Wang, Hong Chang, Wenjing Liu and Changwen Xie
This paper aims to investigate the following issues: the mechanisms through which different types of top management team’s social capital influence the innovation quality of…
Abstract
Purpose
This paper aims to investigate the following issues: the mechanisms through which different types of top management team’s social capital influence the innovation quality of high-tech firms, and the moderating effect of organizational knowledge utilization on the relationship between top management team’s social capital and innovation quality in high-tech firms.
Design/methodology/approach
This study categorizes top management team’s social capital into political, business and academic dimensions, investigating their impact on innovation quality in high-tech firms. Furthermore, a research model is developed with organizational knowledge utilization as the moderating variable. Data from Chinese high-tech firms between 2010 and 2019 are collected as samples for analysis.
Findings
The innovation quality of high-tech firms shows an inverted U-shaped trend as the top management team’s political capital and business capital increase. The top management team’s academic capital has a significantly positive correlation with the innovation quality of high-tech firms. Moreover, organizational knowledge utilization plays a significant moderating role in the relationship between the top management team’s social capital and innovation quality in high-tech firms.
Originality/value
This study explores the relationship among different dimensions of top management team’s social capital, innovation quality and organizational knowledge utilization. It holds significant theoretical value in enriching and refining the interactions between top management team’s social capital, knowledge management theory and innovation management theory. In addition, it offers important practical implications for firms to rationally approach top management team’s social capital, emphasize top management team configuration management and establish a comprehensive and efficient organizational knowledge utilization mechanism.
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ChienHsing Wu, Shu-Chen Kao and Jung-Chen Chen
Social participation and user-generated contents have engendered an era when “any receiver can be a provider.” Although studies have emphasized on increasing the number of…
Abstract
Purpose
Social participation and user-generated contents have engendered an era when “any receiver can be a provider.” Although studies have emphasized on increasing the number of subscribers conducive to platform success, the issue regarding why viewers drop their registered YouTuber channels has been less addressed. This article aims to present and empirically test a causal model to account for the pattern of discontinuous intention of attention to YouTuber channels.
Design/methodology/approach
Inspired by the expectation–disconfirmation theory, the study proposes and examines a research model by using an empirical quantitative approach. The proposed model considers channel and YouTuber facets, as well as potential moderation effects of viewing seniority.
Findings
Analysis of a sample of 406 questionnaires revealed that ads interference is not a significant reason for discontinuation of viewing a channel, in contrast to insufficient playfulness and inconsistency. Regarding YouTubers’ features, both interaction inadequacy and negative self-disclosure are significant determinants of perceived dissatisfaction and discontinuation of viewing. The effects of determinants of discontinuity depend on viewers' seniorities, except for negative self-disclosure.
Originality/value
While existing studies have focused mainly on revealing the determinants associated with the behavioral intention of viewing YouTuber channels to increase self-media performance, this research contributes insights into the literature investigating why existing viewers stop following a certain YouTuber channel. From a psychological perspective, this study demonstrates the value of modeling discontinuous behaviors toward YouTuber channels in the domain of social marketing.
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Abstract
Purpose
The multiple goals make social enterprises vulnerable to mission drift, which hurts the sustainability of these hybrid organizations. As initiators, the relationship between social entrepreneurs and the mission drift of social enterprises needs to be further explored. This study aims to explore how entrepreneurs’ education and age impact social enterprise mission drift and examine the potential moderating effects of social enterprise legitimacy.
Design/methodology/approach
This study uses the Global Entrepreneurship Monitor data set to obtain the required samples, and further regression analysis is used to test the hypotheses.
Findings
The results showed that the more educated the entrepreneur, the lower the social enterprise mission drift. There is an inverted U-shaped relationship between social entrepreneurs’ age and mission drift. Finally, the inverted U-shaped relationship between age and mission drift was more pronounced in contexts with lower social enterprise legitimacy than high legitimacy levels.
Originality/value
This study highlights the significance of founders’ characteristics on the mission robustness of the social enterprises they create. At the same time, the role of social enterprise legitimacy is demonstrated in the context of this study. The findings of this research have implications for social entrepreneurs, social enterprises and policymakers.
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Kun Zhang, Xiu-e Zhang and Xuejiao Xu
Hypocrisy often observed in the social responsibility practices of commercial enterprises is more likely to occur in social enterprises. However, this issue has received little…
Abstract
Purpose
Hypocrisy often observed in the social responsibility practices of commercial enterprises is more likely to occur in social enterprises. However, this issue has received little research attention. This study explores, from a consumer perspective, the formation of perceived hypocrisy and its impact on the cognitive legitimacy of social enterprises.
Design/methodology/approach
This research conducted two experiments, and data were collected from 515 subjects in China to test the proposed hypotheses.
Findings
Behavioral inconsistency in social enterprises leads to consumers' perceived hypocrisy. The higher the perceived hypocrisy towards social enterprises, the weaker their cognitive legitimacy of social enterprises. At a lower level of inconsistency, the perceived hypocrisy of social enterprises was lower than that of commercial enterprises. Egoistic attribution to prosocial behavior moderated the negative effect of perceived hypocrisy on cognitive legitimacy. The stronger the egoistic attribution, the greater is the negative effect of perceived hypocrisy on the cognitive legitimacy of social enterprises.
Practical implications
Social entrepreneurs should be acutely aware of the harmful effects of hypocrisy on social enterprises. Social enterprises should not exaggerate their propaganda or be consistent with their words and actions.
Originality/value
This study innovatively analyzes the damage to the cognitive legitimacy of social enterprises caused by the hypocrisy that tends to occur in commercial enterprises and argues from the consumer viewpoint. These findings enrich the perspective on exploring social enterprise legitimacy.
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Foreign subsidiaries of multinational enterprises (MNEs) operate in complex and competitive international environments, implement market and non-market strategies, manage…
Abstract
Purpose
Foreign subsidiaries of multinational enterprises (MNEs) operate in complex and competitive international environments, implement market and non-market strategies, manage resources and value-added activities and contribute to the overall performance of their parent firms. Thus, the research question on the determinants of MNE foreign subsidiaries’ performance is of interest to managers and academic researchers. The empirical literature has flourished over the recent decades; however, the domains are fragmented, and the findings are inclusive. The purpose of this study is to systematically review, analyse and synthesize the empirical articles in this area, identify research gaps and suggest a future research agenda.
Design/methodology/approach
This study uses the qualitative content analysis method in reviewing and analysing 150 articles published in 24 scholarly journals during the period 2000–2023.
Findings
The literature uses a variety of theoretical perspectives to examine the key determinants of subsidiary performance which can be grouped into six major domains, namely, home- and host country-level factors; distance between home and host countries; the characteristics of parent firms and of subsidiaries; and governance mechanisms (the establishment modes and ownership strategy, subsidiary autonomy and the use of home country expatriates for transferring knowledge from the headquarters and controlling foreign subsidiaries). A range of objective and subjective indicators are used to measure subsidiary performance. Yet, the research shows a lack of broader integration of theories and presents inconsistent theoretical predictions, inconclusive empirical findings and estimation bias, which hinder our understanding of how the determinants independently and jointly shape the performance of foreign subsidiaries.
Originality/value
This study provides a comprehensive, nuanced and systematic review that synthesizes and clarifies the determinants of subsidiary performance, offers deeper insights from both theoretical, methodological and empirical aspects and proposes some promising avenues for future research directions.
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Yang Liu, Kangyin Dong, Kun Wang, Xiaowen Fu and Farhad Taghizadeh-Hesary
The purpose of this study is to examine the impact of green bonds on common prosperity in China. Green bonds have gained significant attention as a means to address financial…
Abstract
Purpose
The purpose of this study is to examine the impact of green bonds on common prosperity in China. Green bonds have gained significant attention as a means to address financial challenges and promote environmental protection. This research aims to investigate the influence of green bonds on common prosperity by utilizing the system-generalized method of moments (SYS-GMM) and analyzing panel data from prefecture-level cities. The study also explores the theoretical mechanisms and heterogeneous relationships between green bonds and common prosperity, providing valuable guidance for advancing economic and social well-being in China.
Design/methodology/approach
This study employs a system-generalized method of moments (SYS-GMM) as the methodology to investigate the influence of green bonds on common prosperity in China. Panel data from prefecture-level cities for the period 2014 to 2020 are utilized for analysis. The SYS-GMM approach allows for the examination of dynamic relationships and control of endogeneity issues. By utilizing this methodology, the study aims to provide robust and reliable findings on the impact of green bonds on common prosperity, considering the specific context of China's ecological civilization development and financial challenges faced by energy-saving and environmental protection enterprises.
Findings
The findings of this research indicate several important outcomes. Firstly, common prosperity in China experienced substantial growth between 2014 and 2020. Secondly, green bonds have demonstrated a clear and positive impact on common prosperity. They contribute to the enhancement of common prosperity by driving industrial structure upgrading and fostering green technology innovation. Lastly, the study reveals that the positive influence of green bonds on common prosperity is particularly pronounced in the western region of China. These findings highlight the significance of green bonds in promoting sustainable economic development and societal well-being.
Originality/value
This study contributes to the existing literature by examining the impact of green bonds on common prosperity in China, utilizing the system-generalized method of moments (SYS-GMM) and panel data analysis. The research not only adds to the understanding of the relationship between green bonds and economic well-being but also provides insights into the theoretical mechanisms and heterogeneous relationships involved. The findings showcase the positive influence of green bonds on common prosperity, emphasizing their role in addressing financial challenges, promoting environmental protection, and driving sustainable development. The study's conclusions offer valuable guidance for policymakers, financial institutions, and stakeholders in advancing common prosperity in China.